Transcript
Unknown Speaker 0:00
Happy
Unknown Speaker 0:01
Tuesday! Welcome to
Unknown Speaker 0:04
FDI. Hope everybody's doing all right.
Unknown Speaker 0:08
So this is our tech call. You guys got some questions? I'm here to help you guys work through that, answer questions, all that good stuff. So bottom of the Google Meet window, there's a little hand icon. If you got a question, just go ahead and click that. That'll put you in line. That way, I can start calling on some people and answering some questions and kind of getting into it. We'll be here for about two hours, so
Unknown Speaker 0:32
feel free ask questions, hang out, let's talk some shop, and hopefully help some people. So, Rex, looks like you're the first one up. Why don't you go ahead and unmute and let's dig into it. Okay. Good afternoon, Jason. Thank you for taking my phone call.
Unknown Speaker 0:49
Of course. Appreciate it. Okay. My question has to be has to be. Excuse me. My question is about. I tried setting up a blog. I guess I want to try and share my screen here.
Unknown Speaker 1:06
So
Unknown Speaker 1:08
I set up a blog,
Unknown Speaker 1:13
and I can't find it. Two things I can't do:
Unknown Speaker 1:16
one, I can't find it, and two, it tells me I'm not Connected
Unknown Speaker 1:22
to
Unknown Speaker 1:23
Space Coast, and I don't understand that because
Unknown Speaker 1:29
my site, I my site is from Namecheap,
Unknown Speaker 1:33
and then obviously it's connected. I had help connect it, so
Unknown Speaker 1:40
I don't understand what it's telling me, or why it's not telling me, or what it's telling me.
Unknown Speaker 1:47
All that good stuff. Okay, so well, first off,
Unknown Speaker 1:52
so you're inside of. Oh, you want to keep sharing your screen so I can show you what to do here.
Unknown Speaker 1:58
I'm sorry, I'm not very comfortable With
Unknown Speaker 2:03
Google Meet here, yeah, no worries. Okay, wait. Am I hitting the right thing?
Unknown Speaker 2:09
I think you stopped sharing, but it's that.
Unknown Speaker 2:12
Oh, okay. I'm sorry. I'm saying you're doing a great job. Okay, so so this is my.
Unknown Speaker 2:20
Okay, so I'm obviously connected. This is my website inside of, and I've been working on it. So now, just I just had that set up as a proof. All right, so
Unknown Speaker 2:31
let me. So what you were showing me just a second ago that was Ask AI, which is the internal AI tool for high level,
Unknown Speaker 2:41
and so the blog was created, but the blog was created inside the blog tool of High Level, which is separate from our blog tool inside of SDAI.
Unknown Speaker 2:54
So that's why the two aren't syncing up. So this is what what you're inside of right here. This is Ask AI. If you click that little green arrow in the bottom, little green circle arrow in the bottom left corner, to expand the menu out.
Unknown Speaker 3:09
If you click that icon,
Unknown Speaker 3:11
hang on, I gotta get back
Unknown Speaker 3:15
to.
Unknown Speaker 3:17
Let me.
Unknown Speaker 3:18
I'm sorry, I got so many screens open here. Okay,
Unknown Speaker 3:22
we're we're looking at your
Unknown Speaker 3:24
we're looking at your high level account. There you go, cool. Okay, so on the left side, if you click Sites, you see the Sites tab,
Unknown Speaker 3:35
and
Unknown Speaker 3:39
oh, that's odd. Looks like it's not showing for you here.
Unknown Speaker 3:46
Interesting. You know what? It may be.
Unknown Speaker 3:50
Even though we have Ask AI turned on, we may have blogs turned off for these accounts.
Unknown Speaker 3:57
No issue though. I was just going to show you where it was, but it's it's typically in this section here, so you used the Ask AI tool, and what that what that does is that created a blog, but it created a blog inside of the high level account, not inside the SDAI
Unknown Speaker 4:14
website.
Unknown Speaker 4:15
So to do the blog inside SDAI, you'll want to go inside of SDAI, so you'll want to click on that smart directory AI tab there at the top left.
Unknown Speaker 4:32
Okay,
Unknown Speaker 4:34
and then once this loads up,
Unknown Speaker 4:38
let's see.
Unknown Speaker 4:42
You'll want to go under.
Unknown Speaker 4:47
I think you can do it, isn't it? Right under sub. Oh no, it's not under submissions. It is under.
Unknown Speaker 4:54
Give me one second. Let me find it real quick.
Unknown Speaker 5:19
What are we looking for Jason.
Unknown Speaker 5:22
I was just trying to locate blogs.
Unknown Speaker 5:25
I know we have the submission tab.
Unknown Speaker 5:29
Do we want to
Unknown Speaker 5:31
post one for the business? Correct. Yep. Yeah. So that is inside of the businesses, and then under business details. Oh, that's right. Yeah.
Unknown Speaker 5:42
So, yeah, if you go under businesses, and then you'll find your business,
Unknown Speaker 5:46
so or wherever you want the blog to be posted. So, if you want the blog to be posted under a specific business,
Unknown Speaker 5:54
or if you want it to be posted under your business, then you just find the listing for your business,
Unknown Speaker 6:00
and then it doesn't
Unknown Speaker 6:03
post. So it doesn't post one like on the website. It
Unknown Speaker 6:07
will. Yeah, it'll post on the website. Correct.
Unknown Speaker 6:11
All right. So
Unknown Speaker 6:17
I'm not sure.
Unknown Speaker 6:21
Do you have a listing for
Unknown Speaker 6:23
Space Coast? I
Unknown Speaker 6:27
don't think so. I didn't realize I needed to create
Unknown Speaker 6:33
one, so I need to create a listing for Space Coast.
Unknown Speaker 6:38
Yeah, I think that's going to be the best option. Do you have any premium listings?
Unknown Speaker 6:44
So I can just show you where it's at.
Unknown Speaker 6:46
You don't have any premiums, okay?
Unknown Speaker 6:50
Yeah, let's go ahead and just add.
Unknown Speaker 6:53
If you want to add Space Coast, what you want to do though is give it premium because
Unknown Speaker 6:59
typically the blog setting is tied to a paid plan.
Unknown Speaker 7:05
Most people don't turn blogs on for free listings, so
Unknown Speaker 7:11
that's why I asked about the premium, so I could just demonstrate and show it to you.
Unknown Speaker 7:22
Okay, so I'd have to actually add a plan. I I didn't realize that I I'm because I'm thinking of my own Go High Level account where you would just add it into my website. Right. Um. So.
Unknown Speaker 7:37
Okay. Wait a minute. Add. I'm a little lost here right now.
Unknown Speaker 7:42
So go. Let me let me let me walk you through it. Go to plans in the top. Let's just make sure that you have it activated first. So click on plans towards the top. There you go. Yep.
Unknown Speaker 7:53
And then let's look at that space launch plan real quick. Just click edit next to that.
Unknown Speaker 8:03
Okay, and then scroll down. Click next.
Unknown Speaker 8:08
Okay, so we just want to scroll through this list and just make sure that blogs is turned on. And it looks like yes, it
Unknown Speaker 8:16
is. Looks like it's activated there. Okay, cool. So we just need to what what you want to do is create a Space Coast listing,
Unknown Speaker 8:25
and then assign this plan to it, the Space Launch Plan,
Unknown Speaker 8:30
to it. That will activate the blog inside of that listing, and then you can go ahead and create a post.
Unknown Speaker 8:41
That makes sense.
Unknown Speaker 8:45
Okay, okay, okay. So I understand. So instead of that, so what I was hoping to do was to
Unknown Speaker 9:01
add it here. here.
Unknown Speaker 9:04
This is my homepage, right? Yep.
Unknown Speaker 9:09
And that's where it'll be. So under more, where it says blogs, that's where it'll show up.
Unknown Speaker 9:16
Okay. So
Unknown Speaker 9:17
okay. So so I have to add a new. I have to add a new business
Unknown Speaker 9:24
and fill all that out. No, no, no. You don't need to go this route. No, no, no. You you can do it from the back end. You don't have to go through that.
Unknown Speaker 9:32
You can just add a listing for yourself on the back end
Unknown Speaker 9:38
under the businesses section. So you go back into SDAI, just go to the
Unknown Speaker 9:44
businesses section there.
Unknown Speaker 9:49
Okay,
Unknown Speaker 9:52
sorry, I'm I'm confusing myself here. Okay, that's okay. All right, so
Unknown Speaker 9:59
am I in the right place?
Unknown Speaker 10:00
Now,
Unknown Speaker 10:01
so this is the plan, right? And let me just reiterate. So the the reason why we I had you look at that is just to make sure that blogs are turned on, because the blog feature needs to be turned on for one of these plans, and you don't necessarily want it turned on for the free plan. So we already we already figured that out. So we already figured out that space launch your space launch plan has blogs activated, so we need to create a listing now for
Unknown Speaker 10:30
Space Coast
Unknown Speaker 10:33
and
Unknown Speaker 10:35
assign the Space Launch plan to the Space Coast listing. Makes sense? Are you following?
Unknown Speaker 10:43
Okay, I'm I'm I'm
Unknown Speaker 10:45
understanding that. Yeah. Okay. And then what you'll do is then once that happens,
Unknown Speaker 10:51
that means that space the Space Coast listing will be a premium listing, and you'll be able to edit that premium listing, and there'll be a blog section when you go to edit that. When you go to edit that listing,
Unknown Speaker 11:05
and you'll be able to actually add a blog, right? Right. Okay. So how do I add that from the back the backboard? You go to businesses.
Unknown Speaker 11:17
Yeah. Well, you can you can make it a premium. So if you go to businesses.
Unknown Speaker 11:23
you see the little toggle switch on the right-hand side,
Unknown Speaker 11:29
where it's next to premium. You see the premium column and a toggle switch.
Unknown Speaker 11:33
That's how you'll just. That's how you'll assign the premium plan
Unknown Speaker 11:39
to it. No, that's not it. Go back to all accounts.
Unknown Speaker 11:43
Over on the right-hand side, you see the premium column, and then there's a little toggle switch next to every listing.
Unknown Speaker 11:50
You mean at the top? Wait a minute. I don't. I'm sorry. I'm totally lost now. No, it's not your fault, Rex. Honestly, I wish there's no annotate tool, so I can't point to.
Unknown Speaker 12:00
I just have to try and describe what I'm when I'm trying to where I'm trying to guide you. Am I in the right? Am I in the right screen? Yeah, you're on the right screen. Yeah. What I wanted to show you though is over. So just move all the way to the far right. You should see
Unknown Speaker 12:15
an action column, premium column, date created column. Do you see those? Okay, okay. Here I'm scared. Okay, so do you see the toggle switch on the premium column? If you if you move your mouse down, right there. Yep. So once you have a listing for your business, you'll just flip that switch. Let's just do it real quick, just so I can show you.
Unknown Speaker 12:38
And now select the plan that we talked about, the space launch. Yep, you can always turn this back off.
Unknown Speaker 12:48
Go ahead and click on the listing.
Unknown Speaker 12:54
So edit the yeah, just edit the listing. I mean, oh, edit, edit. Yeah, sorry.
Unknown Speaker 13:07
Yeah, it's not showing. Okay, we must have missed a toggle. Let's go back to go back to plans for me, if you don't mind.
Unknown Speaker 13:15
I'm sorry, Rex. Hey, I'll do that. I apologize. So planned.
Unknown Speaker 13:24
Wait, am I doing the right? Am I where you want me to be?
Unknown Speaker 13:29
No, you need to scroll back up,
Unknown Speaker 13:33
and then see plans across the top,
Unknown Speaker 13:39
and then go back into Space Launch.
Unknown Speaker 13:43
Click Edit next to Space Launch. Yep. And then click Next.
Unknown Speaker 13:51
And then scroll down to Blogs,
Unknown Speaker 13:54
and just hit that that toggle next to Blogs. That secondary toggle. Yep. Ah. Okay.
Unknown Speaker 14:01
There we go. Now just hit next. Let's save that.
Unknown Speaker 14:05
Submit.
Unknown Speaker 14:08
Yeah, go ahead and click the submit. Okay, perfect. Now go back up to businesses, the very top,
Unknown Speaker 14:15
and then let's edit that first listing there.
Unknown Speaker 14:22
And now you can see number four is blogs. Okay, yeah, I would never figure that out.
Unknown Speaker 14:29
I mean, I would never figure because I have in the the back of my mind my own go high level account, and then I'm dealing in sub accounts, and it creates a blog, and it automatically attaches it to a website, right? Yeah, I know. You're you're saying once I create an account,
Unknown Speaker 14:48
so I can create an account from here, right? Business.
Unknown Speaker 14:53
You can
Unknown Speaker 14:55
just go over to the the contact section.
Unknown Speaker 15:02
Okay, from here. Yeah, and then just add a new contact. Create one for
Unknown Speaker 15:09
Space Coast. Add the business tag to it, and then that'll just show up inside that listing.
Unknown Speaker 15:16
All right, okay. I don't want to import. I want to add the contact. I'm just going to walk through this. If just of course, so I just make this space case. I mean, yep, exactly.
Unknown Speaker 15:31
That's what you do. Then I'd throw in either a phone number or an email.
Unknown Speaker 15:39
No last name, right? No, you don't need to. That's fine.
Unknown Speaker 15:54
Um,
Unknown Speaker 15:56
and then scroll down,
Unknown Speaker 16:00
and just go ahead, yeah. Just go ahead and hit save.
Unknown Speaker 16:06
And then what you'll do is you'll just apply the tag. See the 10. So the on the left hand side under contact details.
Unknown Speaker 16:15
Yep. Scroll to the top of that list where your mouse is, and you see the tag section under owner.
Unknown Speaker 16:25
Am I wait tags? Okay, tags. A plus.
Unknown Speaker 16:29
Yep. May I go blind? And you guys? Can I just give you guys a little bit? Can you make some of this stuff a little darker?
Unknown Speaker 16:39
I'm not sure what to do here. So you're just going to look there. Just grab that business tag. You almost had
Unknown Speaker 16:46
it. Scroll back up. There you go. Yep. Just click on that and then just hit apply.
Unknown Speaker 16:51
Perfect. Okay. So now that should create the listing inside SDAI. So now if you go back into SDAI, you should see
Unknown Speaker 17:02
a listing pop up here real real soon if it's not already there for Space Coast.
Unknown Speaker 17:09
So do I have to create a business tag? What I've just been doing for like HVA, I've just been like HVAs. That's one of my listings and the city, I didn't. I don't know if I actually tagged it as a business. I might.
Unknown Speaker 17:28
You probably did. I mean, if it's showing up on the site, then you did, and you added that. But yeah, go go to businesses at the top,
Unknown Speaker 17:38
and let's just do a search. Let's search for
Unknown Speaker 17:43
Space Coasts. There it is, right there.
Unknown Speaker 17:47
Okay, cool, cool.
Unknown Speaker 17:49
So now you want to make that one premium.
Unknown Speaker 17:54
Yep. Select your space launch. Oh, okay. I'm not sure if that one has. We'd have to double check that that plan has the. That's like the premium, premium one, and it has like everything on it. Okay, cool. All right. So now edit this listing,
Unknown Speaker 18:11
and then just go to blogs number four,
Unknown Speaker 18:17
and there you go. Oh, okay. So I can just add a blog. Okay, cool.
Unknown Speaker 18:25
Okay, that's excellent. And then those will all all those posts will show up live on the site. Okay.
Unknown Speaker 18:33
What I was having
Unknown Speaker 18:35
ask AI was because that's what I do in my other GHL ask AI auto auto blogs for me. Can will it do that here, or do I have to do a blog, my a manual post?
Unknown Speaker 18:47
Yeah, you're going to have to do it manual.
Unknown Speaker 18:50
Ask AI doesn't have access into SDAI. SDAI is a completely separate application
Unknown Speaker 18:58
built on top of High Level, and it's you know it's an app that you can download from the app store and then install in your high level. But unfortunately, the Ask AI component of High Level doesn't have access to the apps yet.
Unknown Speaker 19:13
I'm I'm assuming they'll probably do that at some point. They'll they'll figure out a way to allow Ask AI to connect to any app that you install in your account, but that's not currently the case. So you will have to do it manual.
Unknown Speaker 19:27
Okay,
Unknown Speaker 19:29
that like I said, I would never figure that out. I mean, I would have figured that out for individual businesses, but I never
Unknown Speaker 19:36
because to me, Space Coast Home Connect is the agency.
Unknown Speaker 19:41
You know, you know. So, so I wasn't thinking. Let me just share one more thing. Ask one more question. I appreciate everyone's
Unknown Speaker 19:50
patience.
Unknown Speaker 19:57
Can you connect Victor to SDAI? I don't know.
Unknown Speaker 20:00
Okay.
Unknown Speaker 20:01
Okay. So, so this is my homepage.
Unknown Speaker 20:05
So the question I have on the homepage, what I find
Unknown Speaker 20:11
is, I don't know how to get. Say, if I go to
Unknown Speaker 20:16
a city,
Unknown Speaker 20:19
or
Unknown Speaker 20:20
I can, you know, this all works.
Unknown Speaker 20:23
I don't know why I'm not pulling up any businesses right now. I was, all right, but there's no way to get back to the homepage.
Unknown Speaker 20:32
Me, you know, and I'm, I'm thinking of this as being
Unknown Speaker 20:40
this being the homepage,
Unknown Speaker 20:42
right? Is there is there a way to?
Unknown Speaker 20:46
There's no option up here, or
Unknown Speaker 20:49
you can build if you want that. You can add that, but if you click the logo, it should take you right back to the homepage.
Unknown Speaker 20:56
Ah, but if you wanted to have like a home tab,
Unknown Speaker 21:00
you could add a home tab inside the menu builder.
Unknown Speaker 21:07
Ah,
Unknown Speaker 21:10
okay. I didn't understand that. I I didn't think I was thinking the logo was just a logo. I didn't realize it was clickable.
Unknown Speaker 21:20
Oh yeah, yeah, yeah. The logo automatically takes you right back to the homepage. But again, if you want to have like a home tab inside the menu bar,
Unknown Speaker 21:30
you can do that. You just need to go to the menu builder, and you can add that inside the menu builder. Okay, okay. So that's under branding. So if you just go back into SDI, click on branding. Go into your menu builder.
Unknown Speaker 21:45
Then you'll be able to add a new tab that just says home, and have that direct right to the home page.
Unknown Speaker 21:53
So yeah, scroll back up for me.
Unknown Speaker 21:56
Click on branding.
Unknown Speaker 21:59
Ah, right there, and then click on Menu Builder,
Unknown Speaker 22:07
and then you could add it as
Unknown Speaker 22:10
if you go under. If you scroll back up, click on System Pages.
Unknown Speaker 22:15
See on the left side under Add Menu Items.
Unknown Speaker 22:18
Yeah, scroll and just move your mouse straight down
Unknown Speaker 22:23
to the left, right, right here.
Unknown Speaker 22:26
Add menu items. Add menu items here, right? Yep, and then click on System Pages.
Unknown Speaker 22:34
There you go. See how you can add the home? Yep. And then you just there it is. Why couldn't I find it? Yeah. As soon as you add
Unknown Speaker 22:44
it, oh, it must be already on there somewhere. So you just need to find it. It must. It's somewhere on your menu already, and you can just organize it and bring it to the top so you can see
Unknown Speaker 22:56
it. I'm just not sure which one it is. It may have been. You may have renamed it something other than home.
Unknown Speaker 23:05
Oh, there it is. It's at the very bottom. Ops. There you go. So all I need to do is just flip. Bring that all the way up to the top. Yeah, if you bring it to the very top, it'll be the first item
Unknown Speaker 23:16
on the on your menu bar.
Unknown Speaker 23:18
Moving ever so slowly.
Unknown Speaker 23:24
If you if you move your mouse up while you're while you keep your
Unknown Speaker 23:29
should go a little faster while your fingers down on
Unknown Speaker 23:33
the the button. But yeah, it looks like it is going a little slow. The all
Unknown Speaker 23:42
right. so
Unknown Speaker 23:45
and almost there.
Unknown Speaker 23:50
I appreciate greatly your help here. As soon as I yeah, no problem
Unknown Speaker 23:55
here, and I appreciate everyone else's.
Unknown Speaker 23:57
I mean, these sessions are invaluable. I try not to hog everyone's time.
Unknown Speaker 24:03
I know, and I know you're here forever.
Unknown Speaker 24:07
This is what we do, Rex. So,
Unknown Speaker 24:10
yeah, yeah, that's it. We we want to anyone that needs the help. Obviously, that's that's what we're here to do. So,
Unknown Speaker 24:18
want to make sure that you get the help you need.
Unknown Speaker 24:21
I'm almost there.
Unknown Speaker 24:25
Yeah, once you get it up all the way up to the top, there you go. Now just drop
Unknown Speaker 24:30
it. There you go. Now you just save
Unknown Speaker 24:33
it. So hit save menu.
Unknown Speaker 24:35
And now if you go back to the live site,
Unknown Speaker 24:39
you'll see the home tab should be the first option there on your live site, and and and it
Unknown Speaker 24:46
is okay. Cool. So that that worked out.
Unknown Speaker 24:53
Okay.
Unknown Speaker 24:55
All right. So yeah, that perfect. Okay. So.
Unknown Speaker 25:04
Okay. Wow. Okay. I didn't know about the logo though, so I mean that that in itself was tremendous here. So yeah,
Unknown Speaker 25:12
I did. Well, now now you got a choice. You can either leave it. You can take it away. You know. You know the logo will take you there anyway. So yeah, it's up to you what you want to do,
Unknown Speaker 25:22
and I'll create a blog, and it'll be right there. But I know how to create a blog and go high level, so that's good. All right. I mean everything.
Unknown Speaker 25:33
Okay. Well, I'm I'm going to sign. Thank you again so much for your help. Okay. I've never figured that out. Yeah. No problem. No problem. All right. You have any other questions? Just raise your hand again, and we'll circle back around to you. I think you're pretty good. All right, I appreciate it. Yeah, no problem. God bless you. All right, so I'm going to sign off with whoever needs to do what. Sounds good. Thanks, Rex. Okay, and just hit the stop share button.
Unknown Speaker 25:59
Okay, how do I hit the not share button.
Unknown Speaker 26:04
Okay, I'm presenting.
Unknown Speaker 26:06
Stop sharing. There we go. All right. Thank you. Thanks. Thanks to everybody for their patience.
Unknown Speaker 26:13
You're all good, Rex. Thank you.
Unknown Speaker 26:15
All right, Patrick. Looks like you're up next.
Unknown Speaker 26:22
Hi, Jason. Hey, how are you?
Unknown Speaker 26:25
Okay.
Unknown Speaker 26:27
I registered
Unknown Speaker 26:30
domain name
Unknown Speaker 26:33
with is a .sg wellnesshub .sg,
Unknown Speaker 26:38
and I'm having problems with the DNS
Unknown Speaker 26:43
settings, like I followed the instructions.
Unknown Speaker 26:46
Okay.
Unknown Speaker 26:47
And who did you register with?
Unknown Speaker 26:51
Namecheap.
Unknown Speaker 26:52
Okay. All right. Yeah. Okay.
Unknown Speaker 26:56
So
Unknown Speaker 26:58
let's take a look.
Unknown Speaker 26:59
Okay.
Unknown Speaker 27:01
So.
Unknown Speaker 27:03
how do we do that?
Unknown Speaker 27:05
How do I share
Unknown Speaker 27:14
the? Sorry, how how do I
Unknown Speaker 27:16
share my my share screen?
Unknown Speaker 27:20
So bottom of
Unknown Speaker 27:22
the Google Meet window, you should see a looks like a computer screen with an arrow in the center of the screen. It's an icon.
Unknown Speaker 27:34
Yeah, let me.
Unknown Speaker 27:45
Share screen. Okay. Okay.
Unknown Speaker 27:53
So I should go to
Unknown Speaker 27:58
I should go to Namecheap, right?
Unknown Speaker 28:01
Yeah. Let's go ahead and just make sure. Let's double check that the the
Unknown Speaker 28:06
records are correct there.
Unknown Speaker 28:10
So if you want to pull up Namecheap, and then we'll also pull up
Unknown Speaker 28:15
we'll pull up SDAI as well.
Unknown Speaker 28:17
Yeah, I tried different things at Namecheap.
Unknown Speaker 28:36
I know you usually work,
Unknown Speaker 28:39
comma, but every Tuesday
Unknown Speaker 28:43
at 12 p.m.
Unknown Speaker 28:46
there is a live
Unknown Speaker 28:47
help.
Unknown Speaker 29:08
Okay, wait now.
Unknown Speaker 29:26
No,
Unknown Speaker 29:29
I can't see.
Unknown Speaker 29:45
Okay.
Unknown Speaker 29:55
Oh, sorry. Sorry. It's okay. Take your time. Yeah.
Unknown Speaker 30:00
No worries.
Unknown Speaker 30:20
F.
Unknown Speaker 30:22
Thomas. 7f
Unknown Speaker 30:27
b6.
Unknown Speaker 30:54
But how? Okay, I can only share one tab at a time, right?
Unknown Speaker 31:01
All only what one screen you said?
Unknown Speaker 31:05
Yeah,
Unknown Speaker 31:07
one tab. So like,
Unknown Speaker 31:12
if I switch tabs, you do not see my other tab, right?
Unknown Speaker 31:17
All all I can see right now is Namecheap. At the top of the tab when you switch, there is a button that says "Share this tab."
Unknown Speaker 31:35
Oh, okay, I see.
Unknown Speaker 31:37
Thank you. That's how you switch when you're sharing the browser versus your entire stream.
Unknown Speaker 31:42
Thank you.
Unknown Speaker 31:45
Now I'm trying to.
Unknown Speaker 31:49
Yeah, Patrick, you're you're going to want to click on Advanced DNS. Is this the correct domain that you're trying to connect?
Unknown Speaker 31:57
Yes. Okay.
Unknown Speaker 32:00
So yeah, go ahead and click on the advanced DNS.
Unknown Speaker 32:16
Yeah, I need to switch out these.
Unknown Speaker 32:22
Yeah. So those are those are definitely competing records. So that's
Unknown Speaker 32:27
probably the yeah. No, those I tried
Unknown Speaker 32:32
to
Unknown Speaker 32:33
use the Go High Level
Unknown Speaker 32:36
DNS,
Unknown Speaker 32:38
but it doesn't work as well.
Unknown Speaker 32:40
Got it. Okay. Yeah.
Unknown Speaker 32:44
Yeah. So you want to remove both of those?
Unknown Speaker 32:47
Yeah.
Unknown Speaker 32:57
Uh, something's happening with the other one.
Unknown Speaker 33:19
You see him record.
Unknown Speaker 33:24
Yeah, you can leave that.
Unknown Speaker 33:26
So let's do a C name. Use
Unknown Speaker 33:30
at the at symbol for host,
Unknown Speaker 33:33
and
Unknown Speaker 33:34
then for value,
Unknown Speaker 33:37
it's going to be preview dot easy
Unknown Speaker 33:41
AI directory.com. I'll drop it in the chat just to make sure you get it right.
Unknown Speaker 33:46
Preview
Unknown Speaker 33:48
dot easy AI.
Unknown Speaker 33:51
Yeah, it's easy e
Unknown Speaker 33:53
a s y a i
Unknown Speaker 33:55
directory.com.
Unknown Speaker 33:58
Okay, easy a i. Yep, there you go. Directory.
Unknown Speaker 34:05
Yep. And then on instead of automatic, let's switch that to.
Unknown Speaker 34:11
It's one minute, maybe.
Unknown Speaker 34:13
Yeah. Switch it to one minute. There you go.
Unknown Speaker 34:17
Go ahead and hit save changes on that.
Unknown Speaker 34:20
Yep.
Unknown Speaker 34:49
Okay, perfect. Looks like that one worked. So let's do a
Unknown Speaker 34:55
let's do the let's try and do the www. So just hit a new add a new record.
Unknown Speaker 35:00
And we'll do C name this time.
Unknown Speaker 35:03
Oh, okay.
Unknown Speaker 35:06
Do another C name record, and
Unknown Speaker 35:08
for host www.
Unknown Speaker 35:14
And then
Unknown Speaker 35:18
yeah, it's actually the exact same URL. It's the preview.
Unknown Speaker 35:22
dot easyai directory.com. Yep,
Unknown Speaker 35:27
and just remove the spaces. There you go. Perfect. Okay.
Unknown Speaker 36:00
Then
Unknown Speaker 36:12
I have to go to
Unknown Speaker 36:15
my smart directory AI
Unknown Speaker 36:19
dashboard. Yep. Yep. Now that those are those both saved, so yeah, let's let's log over
Unknown Speaker 36:25
to Smart Directory AI
Unknown Speaker 36:27
inside high level and
Unknown Speaker 36:30
see if we can't get these to work here.
Unknown Speaker 36:58
Were you able to switch tabs, Patrick,
Unknown Speaker 37:04
we're still seeing your Namecheap account.
Unknown Speaker 37:07
Yeah,
Unknown Speaker 37:08
I'm
Unknown Speaker 37:09
I'm I'm trying to
Unknown Speaker 37:12
first access my smart directory.
Unknown Speaker 37:16
Okay, perfect.
Unknown Speaker 37:19
Sounds good.
Unknown Speaker 37:27
you have any?
Unknown Speaker 37:29
Does Smart Directory AI have any .sg domains? Do you have any any idea?
Unknown Speaker 37:37
That's a good question. I'm not sure. I haven't heard of any, but it shouldn't be an issue.
Unknown Speaker 37:48
Yes, I know a one, and it works fine.
Unknown Speaker 37:50
Okay, that's good to know. There you go. Yeah.
Unknown Speaker 38:42
Okay, I think there's a wrong link.
Unknown Speaker 40:50
Sorry, my computer is running really slowly.
Unknown Speaker 40:55
That's okay, Patrick.
Unknown Speaker 41:07
No, maybe I can get in on another browser, not the
Unknown Speaker 41:13
one that.
Unknown Speaker 41:18
What's the name of your sub account?
Unknown Speaker 41:21
Um.
Unknown Speaker 41:24
What's the name of my sub account? Uh, my email is that what you asking for?
Unknown Speaker 41:31
No, just the the account inside SDAI. So when you log in, what's the name that you see in the top left? Rafa works.
Unknown Speaker 41:39
Okay. R A P H A works.
Unknown Speaker 41:51
Got it.
Unknown Speaker 42:08
Okay, so what I can do,
Unknown Speaker 42:10
if you want, why don't I why don't I just share my screen? Yeah, just to keep up moving along here,
Unknown Speaker 42:18
and I'll try and connect it on my side here, can you just paste the
Unknown Speaker 42:24
domain in the chat for me?
Unknown Speaker 42:30
Okay,
Unknown Speaker 42:32
let me
Unknown Speaker 42:33
see.
Unknown Speaker 42:34
How do I do that?
Unknown Speaker 42:39
So inside Google Meet, like the bottom of the bottom right hand corner, looks like a little chat bubble. If you click that, that'll open the chat, and then you'll just see a send message box. You can just drop it right in there.
Unknown Speaker 42:52
I am trying to go back to Google Meet.
Unknown Speaker 42:59
Not quite sure how to go back to Google
Unknown Speaker 43:02
is Google Meet one
Unknown Speaker 43:04
of the tabs. It should be yes.
Unknown Speaker 43:09
Okay.
Unknown Speaker 43:15
And then, if you want, Patrick, you can just tell me what the name of the domain
Unknown Speaker 43:21
is. The the name of the domain is
Unknown Speaker 43:24
wellnesshub.sg.
Unknown Speaker 43:26
Okay, wellnesshub.sg.
Unknown Speaker 43:32
Okay, here let me go ahead and share my screen here.
Unknown Speaker 43:44
Okay, does that look does that look right? Let me zoom in a little bit.
Unknown Speaker 43:49
Yeah. Okay. Perfect. So I'm going to go ahead. I'm inside your account, right?
Unknown Speaker 43:56
I'm going to go ahead and
Unknown Speaker 43:59
see if we can't connect here.
Unknown Speaker 45:42
It should go through here, Patrick. I think it's just it's trying to connect.
Unknown Speaker 45:47
It's trying to resolve everything.
Unknown Speaker 45:55
Taking a little bit longer than it usually does. Usually, it's pretty quick.
Unknown Speaker 46:53
How do I remove the logos?
Unknown Speaker 46:56
Like, I,
Unknown Speaker 46:58
I tried.
Unknown Speaker 47:03
Are you talking about this logo here? Uh,
Unknown Speaker 47:06
yeah.
Unknown Speaker 47:08
Yeah, you can just click the little X button. I think you've already removed this one, and you just upload a new one. Thing, yeah, yep. But when I
Unknown Speaker 47:18
the footer, when I re, I guess when I remove the footer, then the support logo appeared.
Unknown Speaker 47:26
How do I remove the support logo?
Unknown Speaker 47:30
I would just upload a new one. Just upload a new logo for the footer, and that should disappear right away.
Unknown Speaker 47:38
Right.
Unknown Speaker 47:47
Okay, so it's still loading. So what we can do, Patrick? Why don't we? Do you have any other questions, or was this these the main questions? Yeah. Okay, so let's do this. Why don't we? Why don't you just stick around? I'm going to move on to Bobby, and then I'll keep this page active on my side. I'll keep watching it. If I see it go live, I'll stop and I'll let you know in
Unknown Speaker 48:09
the on the on the Google Meet.
Unknown Speaker 48:12
And then if it doesn't in the next, you know, I would say 1520 minutes, it
Unknown Speaker 48:19
should resolve. If it doesn't, then
Unknown Speaker 48:23
we can take a look at it again. But my my guess is that it's going to go through here. Just needs a little bit more time. All right. Yeah. Okay.
Unknown Speaker 48:32
Yeah. No problem.
Unknown Speaker 48:38
All right. Thanks, Patrick. Yeah. Just hang out for me if you can, and we'll just wait until that
Unknown Speaker 48:43
till I see that go live. Yeah. Okay.
Unknown Speaker 48:47
All right, Bobby. How can we help, man?
Unknown Speaker 48:51
Well, I read all the directions. I did everything I thought I could do. I even asked AI
Unknown Speaker 48:59
on another stream
Unknown Speaker 49:01
to help me,
Unknown Speaker 49:03
and I cannot get this to work.
Unknown Speaker 49:09
These directions, I've tried. I spent two or three hours on this, and I can't get. I need to get these two API keys.
Unknown Speaker 49:19
Okay,
Unknown Speaker 49:20
so I don't. I don't know if you can help me or
Unknown Speaker 49:24
what I need to do.
Unknown Speaker 49:26
Let's
Unknown Speaker 49:27
just so we're not
Unknown Speaker 49:29
exposing keys and having to go through that because if if I go through it with you right now because it's recorded, then you'll have to do it on your own, which kind of defeats the purpose and sounds like you've already had enough headache. So, I think the best thing here is let's just get you on the calendar with Rachika. Rachika, are are you still here?
Unknown Speaker 49:50
Yes, Jason. Yep. Okay. Can you schedule some time with Bobby? I don't know if you've got any availability today
Unknown Speaker 49:57
to go go over this with him.
Unknown Speaker 50:00
Or maybe tomorrow.
Unknown Speaker 50:02
Yeah, I'll share the calendar link with Bobby so that okay, perfect. Select a suitable time. Yeah,
Unknown Speaker 50:09
awesome. I'll email you, Bobby. Yep.
Unknown Speaker 50:11
Oh, you're emailing me. Okay. Yes, I'll send you an email with the calendar link.
Unknown Speaker 50:22
Ah, I will. and not at the moment. I'm I'm just sending that. Okay.
Unknown Speaker 50:27
Yeah.
Unknown Speaker 50:30
Yeah, I think that's going to be the best, Bobby. That that way she can just walk you right through it. Okay. And knock it out. That way we're not exposing keys and all all that kind of stuff on the recording either.
Unknown Speaker 50:41
Anything? Do you have any other questions, though?
Unknown Speaker 50:46
No, I can't. I get get that off my mind, and then you'll think straight.
Unknown Speaker 50:51
But I'll think about it, and y'all go on, and and I'll raise my hand again later. Okay. Okay. Sounds good. Thanks, Bobby. Okay.
Unknown Speaker 51:05
Manny, I think Fritz was first, so I'm going to go to him, and then I'll circle right back around to you.
Unknown Speaker 51:13
Thank you so much, Jason. Yeah, no problem.
Unknown Speaker 51:17
Jason, I must.
Unknown Speaker 51:20
That's off for your patience. Honestly,
Unknown Speaker 51:26
you're doing well. Okay, so
Unknown Speaker 51:28
I was able to set up everything,
Unknown Speaker 51:31
and I got stuck with the payment portal because I'm in South Africa, and
Unknown Speaker 51:39
the in South Africa,
Unknown Speaker 51:41
Stripe is is not available, so my only
Unknown Speaker 51:45
port is then pay fast or pay stack. So Mariana said to me, "That's easy. I just put the
Unknown Speaker 51:54
redirect
Unknown Speaker 51:57
link in there. Redirect to what? So obviously that page has to be created that will
Unknown Speaker 52:05
facilitate the transaction to pay fast. And
Unknown Speaker 52:11
once-off payment is fairly easy to set up, but as soon as you get to the recurring payment, it's a completely different animal.
Unknown Speaker 52:20
So I need a developer.
Unknown Speaker 52:23
I was able to get hold of a developer, and he asked a couple of questions. You know, especially
Unknown Speaker 52:30
the how to
Unknown Speaker 52:31
switch that toggle switch to make it premium, and how to switch it on and off, because obviously we have to check when a payment fails, and
Unknown Speaker 52:44
also when somebody upgrades or downgrades, or when he cancels.
Unknown Speaker 52:49
So I sent this information through to the help desk. But last week somebody else mentioned also that they haven't received any feedback. So we don't know where we stand with that. Although I received an email confirming that the request was received, and if it is payment related, I must keep a keen eye on the emails
Unknown Speaker 53:09
because they might ask a question, they might come back to me fairly quickly. And I've been watching the whole day; didn't see anything. I mean, it's it's 7o'clock here in South Africa.
Unknown Speaker 53:21
Don't know
Unknown Speaker 53:23
what to do next because I'm stuck.
Unknown Speaker 53:26
I'm already in the past
Unknown Speaker 53:30
the the trial period, and I cannot continue
Unknown Speaker 53:34
building. That's the I'm sitting duck at this moment. So what what should I what can I do? And also today when I spoke to Mariana, she said
Unknown Speaker 53:45
I can't even remember what if it was a, but somebody suggested that I post on requests that the developers look at developing something similar to Stripe to accommodate Payfast or Paystack or some other payment portals, so I did that as well.
Unknown Speaker 54:04
Is there is there a way that we can follow up what the status of that
Unknown Speaker 54:11
post is in
Unknown Speaker 54:14
the yes yeah yeah no we we definitely will. Before I ask Rachika for your ticket and figure out what the status is. Can you just tell me, give me a little bit more insight? So you're
Unknown Speaker 54:27
the issue that you're facing
Unknown Speaker 54:30
is you you have to process through PayFast. You're using the external checkout. So under our plans, if you go into SDAI and you add a plan, we have an option where you can use an external checkout URL, but it sounds like Payfast doesn't do recurring. Is that correct? Or there's something, or there's something. Okay, so Payfast doesn't handle recurring at all. They handle recurring, but not as
Unknown Speaker 54:55
a pre
Unknown Speaker 54:59
provided.
Unknown Speaker 55:00
Because once of payment, there's a there's a link I can I can
Unknown Speaker 55:04
go to I can redirect it to Payfast and it will take one payment, but not a recurring. As soon as as soon as I venture in recurring, there's some coding to be done because then there's
Unknown Speaker 55:17
additional information that Payfast needs. So I definitely need to get a developer involved in that.
Unknown Speaker 55:24
Okay.
Unknown Speaker 55:28
Yeah, let me let me see what the status is. Rachika, do we have a ticket for Fritz? And can can you can you pull that up and
Unknown Speaker 55:35
let me see what the what the status is there?
Unknown Speaker 55:40
Yes, Jason. I'm just checking. So it's
Unknown Speaker 55:43
yeah. This one is unanswered. We received it today, so most probably I think yeah.
Unknown Speaker 55:52
Should have been in your early hours of the day.
Unknown Speaker 55:56
Uh huh. Yeah.
Unknown Speaker 55:58
Uh
Unknown Speaker 56:00
huh. Yeah, Disney. Um, I think
Unknown Speaker 56:03
the like answer from our side is still depending on this one. Okay.
Unknown Speaker 56:08
Yeah.
Unknown Speaker 56:10
Okay, Fritz. So, uh, yeah, obviously, you know, we're on opposite sides of the globe, so
Unknown Speaker 56:16
hours are a little bit different. So our working hours are going to be a little different over here, but it sounds like the team's got it. So usually
Unknown Speaker 56:25
responses happen between 24 to 48 hours for most tickets. But what I want to do
Unknown Speaker 56:31
is
Unknown Speaker 56:33
what I'm thinking
Unknown Speaker 56:36
here is PayFast the only option for you, or is there any other payment option? Payfast or Paystack?
Unknown Speaker 56:43
Paystack that handles Zara. I'm not sure. Paystack and does Paystack? Do they do anything with reoccurring?
Unknown Speaker 56:51
No, same. Paystack is even more difficult than Payfast. Payfast is definitely the preferred
Unknown Speaker 57:00
one. Okay.
Unknown Speaker 57:06
Okay,
Unknown Speaker 57:07
Jason. I understand. You know the time difference. I mean, I've been doing consulting in the past. I really, I really grasp it. As long as we just realize, or the developers realize that that that is absolutely the absolutely a stumble block for me at this point. I'm a sitting duck. I can I cannot continue anything because there's no use. I send a payment link for one payment, and in a month's time I go to the guy and say, "Well, sorry, man, you've got to do another payment." In a month, have another one. Yeah. And on top of that, having to do all the admin. I mean, if if you've got five, six, or seven clients, fairly easy to do that. But when you get into the 2030, or 50s, impossible. You just won't be able to keep up.
Unknown Speaker 57:52
Let me ask you this, because I I don't know anything about Payfast, so excuse my ignorance here. No, no, no. Please go ahead.
Unknown Speaker 58:00
With PayFast, if you were to use can can you set up a reoccurring payment link through their platform directly? If you were to, you can't do that either. Just a single payment. That's that's exactly what I was saying. Single payment. Okay. So the only way for them to do reoccurring is programmatically. You have to build an application that uses their API to programmatically,
Unknown Speaker 58:26
basically turn it into a reoccurring payment is what I'm hearing. Yes, yes.
Unknown Speaker 58:31
Okay, all right.
Unknown Speaker 58:34
So
Unknown Speaker 58:35
yeah, we'll we'll have the developers look at this.
Unknown Speaker 58:38
I I don't know.
Unknown Speaker 58:41
I can't promise anything, Fritz. Obviously, I'm not sure what the timeline for something like this would be either,
Unknown Speaker 58:50
and it would have to be.
Unknown Speaker 58:52
It sounds like it's going to have to be something on our end, where we would have to build a custom integration
Unknown Speaker 58:59
specifically for Payfast,
Unknown Speaker 59:02
and that's kind of the reason why we did the external checkout. But obviously, I understand you know the predicament that you're in. You know, this is the only payment option that you've got,
Unknown Speaker 59:12
Jason. Yeah,
Unknown Speaker 59:14
GHL side has a Payfast direct integration. Yes, GHL has, but it's not; it doesn't work in small directory. Okay, but
Unknown Speaker 59:25
you could run it through GHL
Unknown Speaker 59:28
and do set up an automation to rebill monthly if you're doing monthly or yearly,
Unknown Speaker 59:34
and then it would be an automation sending invoices for one-time payments.
Unknown Speaker 59:44
Okay, so the connection inside inside high level is the same thing. It doesn't do reoccurring. To my knowledge, it does not. So you would have to build an automation to rebuild at a specific period of time, but it gets rid of all the programming.
Unknown Speaker 1:00:00
Stuff you need to do on PayPal side,
Unknown Speaker 1:00:04
but you will not. But you won't be able to do a recurring request. Yes, you can through an automation. But how how will you be able to authorize it on PayPal side? Because you need the the the login of that person and authorize the payment. You you would send them an invoice on a yearly or monthly basis, so it's not without its flaws, but it is doable.
Unknown Speaker 1:00:29
So that makes me wonder if even possible then through Payfast. I mean, obviously we'd have to look at their documentation, but if they're making it this difficult, it almost kind of sounds like maybe they just they really don't want you to do reoccurring. No, there's there's definitely a automation because there's a page that that that describes the developers
Unknown Speaker 1:00:51
in developers in development
Unknown Speaker 1:00:57
lingo how to set up the recurring payment. So there's definitely a way to do it.
Unknown Speaker 1:01:03
Okay, that says I'm not going to. We don't have API access to SDI, do we, Jason? No.
Unknown Speaker 1:01:12
Interesting. Now they're they're not currently. Yeah, there's there's nothing there. There's no API for us.
Unknown Speaker 1:01:21
I I'm looking through documentation of of PayPast and PayStack
Unknown Speaker 1:01:27
both, but they both have direct integrations on the GHL side.
Unknown Speaker 1:01:31
So we need to explore that and see if we can automate through their API and GHL's API, right? And then set up a recurring invoice or something on the GHL side of things.
Unknown Speaker 1:01:44
Let me see. Let me look up Paystack inside GHL real quick.
Unknown Speaker 1:01:51
Paystack, by the way, is the cheaper one of the two. Payfast is the more expensive but more robust. More people in South Africa are using it. It's a more known
Unknown Speaker 1:02:01
payment portal.
Unknown Speaker 1:02:03
Got
Unknown Speaker 1:02:21
it. I'm going to ask another question just quickly while you're looking at that, if you don't mind. So, if if I set up a client,
Unknown Speaker 1:02:29
a new
Unknown Speaker 1:02:30
client, do I have to
Unknown Speaker 1:02:33
get the images from him and upload it for him and his blog and the text, or is there a way that when he
Unknown Speaker 1:02:43
log in, that he can do it himself.
Unknown Speaker 1:02:46
Yeah, he can do it himself. And then if he's got a Google profile, you can connect to his Google profile, and you can
Unknown Speaker 1:02:53
sync the the listing with his profile, and then pull images in from the profile itself. Okay.
Unknown Speaker 1:03:03
Because I haven't gotten that far in the manual
Unknown Speaker 1:03:06
of really
Unknown Speaker 1:03:07
struggling to get this payment thing sorted out. Yeah,
Unknown Speaker 1:03:11
I'm just reading through Paystack's documentation here.
Unknown Speaker 1:03:49
Yeah, I'm. I'm not seeing anything that that even talks about
Unknown Speaker 1:03:56
it. So you know what I what I would
Unknown Speaker 1:03:59
I like where Dorn's going with this. I think
Unknown Speaker 1:04:03
this is probably going to be the fastest route for you right now, Fritz. So what I would look at is I would I would try
Unknown Speaker 1:04:14
the app. So there's an app marketplace inside High Level. Yeah. What I would do is I would
Unknown Speaker 1:04:20
test out. There's several different apps in here. I'm looking at one right now. There's a Paystack
Unknown Speaker 1:04:25
app in here. What I would do is I'd probably, obviously, you're going to need to sign up for Paystack independently of this application. This is an application that just allows you to connect your Paystack account to High Level, right? So once you sign up for an account with them,
Unknown Speaker 1:04:40
I would download one of these apps, and I'd try to sign in and see if there's a setting in there inside the app that allows you to do
Unknown Speaker 1:04:49
monthly reoccurring.
Unknown Speaker 1:04:52
If not,
Unknown Speaker 1:04:54
then
Unknown Speaker 1:04:56
either it's going to have to be us create creating a custom.
Unknown Speaker 1:05:00
Integration specifically for this, or it would be what Dorn was saying, where
Unknown Speaker 1:05:07
you could potentially build
Unknown Speaker 1:05:10
a an automation that would automatically fire off an invoice,
Unknown Speaker 1:05:15
you know, on whatever reoccurring basis you want. And if it's monthly, it's not it's not ideal, but it it wouldn't be manual. It wouldn't be you having to chase down a client and manually send out an invoice. The system would manually send it out, but they'd have to manually pay it every month, which is not ideal. I understand that.
Unknown Speaker 1:05:34
But that's going to. I will have a lot of turns on that one. I can guarantee that. Yeah, yeah.
Unknown Speaker 1:05:41
So it's going to get fed up. Can you go yearly?
Unknown Speaker 1:05:49
The thing is, the the
Unknown Speaker 1:05:50
culture of the people here they they don't like doing annual payment on anything. They they want to, especially when when it's something new like this?
Unknown Speaker 1:06:02
Yeah, I'm familiar. I we had that my client I talked to you about in chat. We we had that same problem. People did not want to do long term; they wanted monthly. Yep.
Unknown Speaker 1:06:14
So I understand the culture, but that that's a thought too. Then you got less churn possibility, but you probably got less on board too.
Unknown Speaker 1:06:23
Yeah, I think I'm going to lose more than.
Unknown Speaker 1:06:27
Yeah, it's not ideal to have
Unknown Speaker 1:06:31
a a manual payment every month invoice that they've got to settle.
Unknown Speaker 1:06:36
I doubt it will
Unknown Speaker 1:06:40
work. I'll I'll keep digging on subscriptions, but it looks like
Unknown Speaker 1:06:45
you definitely are going to have to do direct API integration, which we can't do on the SDAI side. Yeah,
Unknown Speaker 1:06:55
but but hang on, if if I've got that redirect page and the redirect page handles all of that direct API and the recurring.
Unknown Speaker 1:07:06
Will that not resolve my my problem? No. So the redirect, the way that the redirect works
Unknown Speaker 1:07:13
is, at least here in the U.S., there's a you know a lot of different payment providers that you will generate a URL that you can paste into that box that has a specific plan associated associated with it. So then, regardless of who hits that page, once they enter all their information and sign up for the plan, the plan on the back end that's controlled by the payment provider is already set up as reoccurring, and so they enter their credit card one time. They hit submit, and they know that they're subscribing to a reoccurring plan, and it just automatically processes the charge on the anniversary date of the date, the first day that they sign up. So if they sign up on today, the 27th, their next bill date will be November the 27th. Right? Understand? Yeah. So that one time payment in PayFast works like that. One time payment works. I mean, but it hasn't got a recurring, so it's a one time payment. But on top of that, then I've got then I as as the owner of Smarter Rectory has got to keep an eye on when the payment was successful, who made the payment, and then go and and make that toggle switch,
Unknown Speaker 1:08:26
or there is no feedback. Right. The third, the third option. Yeah, you're right. There is no feedback. Yeah, you're right.
Unknown Speaker 1:08:38
If these apps don't work, the the apps that have already been created in the app marketplace, which I would definitely test those first, because that's going to be if one of if one of those apps has already been programmed to handle reoccurring, that's going to be your easiest, fastest path.
Unknown Speaker 1:08:54
If not, then
Unknown Speaker 1:08:56
essentially you'd need to create your own internal app
Unknown Speaker 1:09:02
using the. the API
Unknown Speaker 1:09:05
with either PayFast or PayStack,
Unknown Speaker 1:09:09
and then that app would be you could just set it up as an internal, you know, single sub account install app,
Unknown Speaker 1:09:19
and
Unknown Speaker 1:09:21
that would be that would be your other option. So then, then that way you could you'd be able to process those monthly payments. But again,
Unknown Speaker 1:09:28
you're right; it's not going to
Unknown Speaker 1:09:30
it's not going to keep track of the subscription. So, like if they stop paying you, you're going to have to manually go in and turn that listing off inside.
Unknown Speaker 1:09:40
Isn't there a way that I can automate that by
Unknown Speaker 1:09:43
receiving a trigger somehow automation trigger that will be able to untuckle
Unknown Speaker 1:09:52
it? Yeah. If again, if
Unknown Speaker 1:09:55
you're processing the payment through
Unknown Speaker 1:09:59
either an app.
Unknown Speaker 1:10:00
That's available in the app marketplace or a custom app. Then yes, you could probably build that into an automation. That if the payment fails, that it would send you a notification.
Unknown Speaker 1:10:12
And then, unfortunately, there's no like automation inside of
Unknown Speaker 1:10:19
high-level workflows that would could trigger a listing to turn off.
Unknown Speaker 1:10:24
Oh, actually, you know what? You know what you could do. Now that I think about it, yeah, you could.
Unknown Speaker 1:10:29
Yeah, I take that back. No, what you could do is inside an automation, inside high level, if a payment failed, you could have it automatically remove the business tag associated with the record, yeah, and then that would the listing from the live site. So yeah, that that could work. You could do it that way. Yeah, yeah,
Unknown Speaker 1:10:52
that's a good idea. Yeah, so that would that could be a workaround
Unknown Speaker 1:10:56
because that's cleaner if I completely move it off because then it doesn't even show up in the listing. Doesn't even show up. Yep.
Unknown Speaker 1:11:05
Yeah, I agree. That's yeah. That's awesome. That's a good
Unknown Speaker 1:11:09
one. But just just
Unknown Speaker 1:11:13
to go back to the original request I sent to the support desk, if Ashika can just chase them and ask them to to reply on those five five
Unknown Speaker 1:11:25
questions that the developer had. I think then then I'll be able to
Unknown Speaker 1:11:30
to get him to develop that, and then I'll I'll report back and tell you guys how it works, so that we know how to do it in the future for other payment portals.
Unknown Speaker 1:11:41
Yeah, I would.
Unknown Speaker 1:11:43
Yeah, obviously we've got the ticket. It's in it's in progress right now, so the team will get to it here shortly. But while they're looking at that, I would
Unknown Speaker 1:11:52
I would spend my time going through these different apps that are available in the marketplace right now, and I would sign up for
Unknown Speaker 1:11:59
both Pay Pay Fast and Paystack. If you're not already a member of both of those, and then I would test out the different apps and I would see if the setting is already in there. Because if there is a setting in there, then I think you could I think you could make it work.
Unknown Speaker 1:12:14
Help me to understand. So I would go into Payfast or Paystack and see whether there's
Unknown Speaker 1:12:21
a link that I can use to set up a recurring payment. Is that what you say?
Unknown Speaker 1:12:28
Kind of. I mean, redirect it to to that URL. Yeah. Let me let me share my screen real quick. Maybe this will.
Unknown Speaker 1:12:35
I'm sorry. I struggle to understand what to do. Yeah. No problem.
Unknown Speaker 1:12:57
Okay. Can you see my screen? Okay. Indeed, I can. All right. Perfect. So, over here on the left-hand side, we've got this app marketplace.
Unknown Speaker 1:13:05
Yeah, and you can see I was just doing a search for Paystack, but there's several different Paystack apps in here.
Unknown Speaker 1:13:12
So I have signed. Yeah, I have signed up with those, but I I don't know how to link that with Smart Directory.
Unknown Speaker 1:13:21
Right. So again, there is no direct connection. Okay. Going this route. Okay. Yep. So that's why we were talking about the automation, creating a creating a new automation, a workflow that would
Unknown Speaker 1:13:36
potentially add or remove a a tag
Unknown Speaker 1:13:41
To the listing,
Unknown Speaker 1:13:43
and that could, if a you know a payment fails, it could remove it, or you could set it up to where if a payment succeeds, you could add the tag too. You could do something like that.
Unknown Speaker 1:13:58
Rachika, is
Unknown Speaker 1:14:00
there a?
Unknown Speaker 1:14:02
It's just a toggle switch. The premium. Is
Unknown Speaker 1:14:06
there a way like?
Unknown Speaker 1:14:08
Can we add a tag to the contact record and have that trigger
Unknown Speaker 1:14:15
assigning a premium plan to a listing?
Unknown Speaker 1:14:20
I don't think we can. I'm just
Unknown Speaker 1:14:22
no, Jason. Because
Unknown Speaker 1:14:25
assigning the plans is not automated yet.
Unknown Speaker 1:14:29
Right. Okay.
Unknown Speaker 1:14:33
Just trying to think if there's any other way we could do that. Yeah, I don't think.
Unknown Speaker 1:14:44
So Fritz, I guess the only other way then you'll just have to get you'll get a notification when somebody pays. So we could set it up to email you
Unknown Speaker 1:14:55
to notify you, hey, this person just paid,
Unknown Speaker 1:14:58
and then in the in like.
Unknown Speaker 1:15:01
The I don't know receipt notification that you send to them, you could just tell them, hey,
Unknown Speaker 1:15:06
your listing, your premium listing, typically goes live within 24 hours or something, you know, and that gives you a little buffer so that you'll get notified that you have time to go in there and just flip the switch.
Unknown Speaker 1:15:20
Right,
Unknown Speaker 1:15:21
right,
Unknown Speaker 1:15:23
and then on the failed payment side, it's a little bit easier because it's just remove that tag, and then the listing disappears. So that's easy; that can be automated. But activating the listing is that's where it's a little tricky.
Unknown Speaker 1:15:37
Okay, I would go so far as to add a tag, payment failed when I removed the business tag. Yeah, that'd be a good one too.
Unknown Speaker 1:15:47
That way, you know what happened.
Unknown Speaker 1:15:49
Agree. Remove an ad.
Unknown Speaker 1:15:53
Yep.
Unknown Speaker 1:15:57
And I would, I would still, I would send myself a notification as well.
Unknown Speaker 1:16:03
That way, you can reach out to the business owner. You know,
Unknown Speaker 1:16:07
talk to him, see if he's still interested or not, or
Unknown Speaker 1:16:11
what's going on.
Unknown Speaker 1:16:14
I think I must connect with Don.
Unknown Speaker 1:16:18
He's got he's got good ideas.
Unknown Speaker 1:16:21
Yeah,
Unknown Speaker 1:16:25
I've been through this about 15 years ago. I had a South African client that used PayPass, and it was a flipping nightmare. So hopefully, it's gotten better.
Unknown Speaker 1:16:36
I have, I've done some online business sales 456 years ago, maybe more. Yes, Payfast was a nightmare at that stage. Now it's much smoother, way much better.
Unknown Speaker 1:16:52
Oh, that's good.
Unknown Speaker 1:16:58
Okay. Well, I think I think I think that's about it, Fritz. I think
Unknown Speaker 1:17:02
wait until you hear back from the team. You should expect a response here. Like I said, the next 24 to 48 hours, and
Unknown Speaker 1:17:11
then I, in the meantime, though, I would explore those apps,
Unknown Speaker 1:17:15
sign up for those accounts, and see if there's a setting inside of one of those apps that allows for recurring. Okay, thanks.
Unknown Speaker 1:17:24
Okay,
Unknown Speaker 1:17:25
right. Thank you. Yeah, no problem.
Unknown Speaker 1:17:28
Dorn, if you sorry, if you want to, you can
Unknown Speaker 1:17:32
contact me. Indeed, you already school. Oh, sorry, indeed. Yep. Thank you.
Unknown Speaker 1:17:39
Thanks, Dorn. Appreciate it.
Unknown Speaker 1:17:43
Great, Manny.
Unknown Speaker 1:17:46
Awesome. The most difficult one for the last. No, I'm kidding. I'm kidding. It's pretty easy. I'm just joking, man. You got a lot of patience, man. I tell you that.
Unknown Speaker 1:17:55
Let me share one of my screens here.
Unknown Speaker 1:18:00
If it wasn't for ChatGPT, man, like this would be a very difficult process for me. But
Unknown Speaker 1:18:07
took care most of it. Well, do you see fine local businesses right now? I do. Yep.
Unknown Speaker 1:18:13
All right. Cool. So simple. I'm gonna blast through these questions quickly here. So one thing is, I noticed that on this page, man, like I just signed up on Sunday, right? So just just bear with me here. So if I go to like one of you signed up on Sunday, this is fantastic. I'm blasting through progress. Yeah, yeah, yeah.
Unknown Speaker 1:18:32
Appreciate it. So you know what I noticed, man? One thing is, I don't know if you guys intentionally did it, but when you go click like any one of these businesses, I notice there's no contact form. Is there any reason why?
Unknown Speaker 1:18:47
It's just like contacts here. Generally, if you're on mobile phone and and if they want to contact them, you'd think there would be a form. Yeah,
Unknown Speaker 1:18:57
I I could have sworn that that was on our board,
Unknown Speaker 1:19:02
it was in July.
Unknown Speaker 1:19:05
Oh, it is. It was. I don't know. I when I researched it or ChatGPT researched it, apparently it was one of the feature requests that happened in July of this year.
Unknown Speaker 1:19:15
Not a big deal, dude. But like, yeah, no, I I like the idea. I think that would be great. I think that'd be a nice ad,
Unknown Speaker 1:19:26
especially because. So,
Unknown Speaker 1:19:30
I'll be honest with you, Manny. Like this tool. So, we've been doing these directories for a long time, and in the agency world, the directory was always looked at as kind of like a foot in the door to
Unknown Speaker 1:19:42
like a conversation starter to actually get
Unknown Speaker 1:19:46
agency style clients. Either that's what I'm doing today. Just so you know. Yeah, cool. Yeah. So like new websites, SEO deals, paid paid media deals, all that kind of stuff, right? Yeah. But more and more.
Unknown Speaker 1:20:00
What we're seeing, especially with SDAI, is a lot more people are they're doing that, but at the same time, they're they also are really interested in building
Unknown Speaker 1:20:09
a really rock solid actual community resource that drives a lot of value for the local community, and I think
Unknown Speaker 1:20:18
that's probably why that was overlooked initially, but I agree with you. I definitely like I love the idea of a contact form. What I would do
Unknown Speaker 1:20:28
is, since that post has already been there, if you if you found it, I would I would definitely upvote it. I'd write a comment and I'd post about it in our school community. Okay, and because the more upvotes it gets, the more likelihood that the the devs are gonna that'll that'll get put on the on the short list, and I think that's one of those things that to me,
Unknown Speaker 1:20:51
that's a great value add
Unknown Speaker 1:20:54
across the board. I think that's an easy sell because when you're talking to a business owner and you're trying to convert them to a premium. Say, look, any new customers, if they find you, they can easily contact you. There's a form on here, and it'll send. We'll send it directly to you, right? That's a huge value add.
Unknown Speaker 1:21:12
Okay, awesome. I'll I'll do that on my end. And I saw Doran. Thank you for that. I can put a pop up there as well.
Unknown Speaker 1:21:19
Voice butter, call button. Okay, that's cool.
Unknown Speaker 1:21:22
We'll move on from that, and then the next
Unknown Speaker 1:21:26
one
Unknown Speaker 1:21:28
is. So I noticed, like over here, like I'm I'm going through like every one of the workflows. I'm pretty much have, like, is there supposed to be like an inbound webhook I'm supposed to put here?
Unknown Speaker 1:21:41
Like, this is missing here
Unknown Speaker 1:21:44
for business creation workflow.
Unknown Speaker 1:21:49
I don't remember. Let me let me pull it up.
Unknown Speaker 1:21:55
Let's see. Let me look at that one.
Unknown Speaker 1:22:03
Automation.
Unknown Speaker 1:22:11
That's the
Unknown Speaker 1:22:14
business creation.
Unknown Speaker 1:22:28
Jason, that is a part of the
Unknown Speaker 1:22:30
AI agents.
Unknown Speaker 1:22:33
So yes, we need to set up a webhook there, and we have this covered in the guide here. I just shared the link. Oh, got it. Okay. Yeah. All right. Let me just put this right beside this. Which one is that, Richika? Is that our?
Unknown Speaker 1:22:49
Is that our chat?
Unknown Speaker 1:22:51
Yes. Okay. Got it. Okay. That's cool. I can figure that out. Yeah. That's cool. Let's go to the next question.
Unknown Speaker 1:22:59
I already put this in a ticket for this, but I had a quick question here. So I noticed like the new business request.
Unknown Speaker 1:23:07
Where is it here? New listing upgrade. New business request. Newly listed. New listing added. Oh wait, okay. So new event.
Unknown Speaker 1:23:19
Wait, where is this here? Many, it's a new business request approved. So yes, we are working on this one because we are not even able to remove that from like remove that selection from the field. Yeah, because this was yeah this was empty right before. I accidentally no, the other one saved it. Oh, sorry, right this one. The other one. This one. Yes. Yes. Yeah.
Unknown Speaker 1:23:43
Should I just in the in the in the time being because I can't I can't remove this workflow now, right? Exactly, yes.
Unknown Speaker 1:23:51
So can I just we are shipping this with the team?
Unknown Speaker 1:23:56
Yeah, maybe you can just create an empty, just publish that and slip that over here for the
Unknown Speaker 1:24:03
done for now. Yes, yes. Okay, done. But just for information, like we are working on this one, and we don't have any
Unknown Speaker 1:24:11
automation for new business request approved. But we are creating one on the backend, so that will be live very soon. Yeah. Okay. Cool.
Unknown Speaker 1:24:21
Done. And then over here,
Unknown Speaker 1:24:24
so we already talked about this, but I know that you guys merged your warm-up emails into this new one, the new and improved one. My question for you guys is: is like how much, like in the beginning and stuff, how much should my daily volume actually be coming from a new Google Workspace
Unknown Speaker 1:24:43
Gmail account.
Unknown Speaker 1:24:46
Yeah, how much how much email have you sent from it?
Unknown Speaker 1:24:49
00, really? Okay.
Unknown Speaker 1:24:52
Yeah, then I would definitely go easy on it.
Unknown Speaker 1:24:55
I would.
Unknown Speaker 1:24:58
I don't know,
Unknown Speaker 1:24:59
Brent.
Unknown Speaker 1:25:00
New Google Workspace are using a sub are using the actual Workspace account or using a subdomain
Unknown Speaker 1:25:08
of the Workspace account. The actual act I can create a sub account as well, but it's the actual.
Unknown Speaker 1:25:14
I meant subdomain. Sorry, if I said sub account, I meant to say subdomain.
Unknown Speaker 1:25:19
But yeah, if you're using the actual root domain and the actual Google Workspace account tied to that root, I'd be really careful. Especially if you want, if you're planning, if that's not like a burner account or a burner domain, then I'd be real careful with
Unknown Speaker 1:25:35
it.
Unknown Speaker 1:25:36
If you don't care what happens to it, you can be a little bit more aggressive. But
Unknown Speaker 1:25:41
even
Unknown Speaker 1:25:42
even so, I would probably keep
Unknown Speaker 1:25:46
it. I don't know, somewhere between 10 to
Unknown Speaker 1:25:51
10 to 30 emails a day. You know, somewhere in that range.
Unknown Speaker 1:25:55
I wouldn't go over that right now,
Unknown Speaker 1:25:59
and I would spread that out over,
Unknown Speaker 1:26:02
I'd spread that out over probably
Unknown Speaker 1:26:06
seven hours.
Unknown Speaker 1:26:11
Okay, seven to eight hours. Yeah,
Unknown Speaker 1:26:13
seven to eight hours. Yeah,
Unknown Speaker 1:26:16
that's cool. With that, I like I can say I'm like with my agency one. I may be doing large email campaigns for that, so I'm,
Unknown Speaker 1:26:23
you know, yeah, it's okay. You know what? I I can I can work with that in the beginning. Like I said, right now I'm just using this a with a foot in the door, right?
Unknown Speaker 1:26:33
Eventually I can use it a little bit more and spend some time on it. Yeah, you'll you'll be able to bump it up. It's just initially, right? Yeah. So you don't want to. the The whole key to this thing
Unknown Speaker 1:26:43
is, especially if you're going to do cold email, you you want to make it look as natural as possible.
Unknown Speaker 1:26:49
And if you're sending a ton of email and you get zero responses, that doesn't look very natural, you know. Yeah. So like, you want to do whatever you can to get some sort of a response. I mean, even you know somebody responding, you know, like negatively, and you know, is a response. So it doesn't matter because Google doesn't care if like if they're yelling at you and cursing at you in the response. A response is a response, so they're going to treat that as a positive signal.
Unknown Speaker 1:27:18
So yeah, you just want to be careful with the
Unknown Speaker 1:27:23
you don't want to you don't want to just come out of the gate sending hundreds of emails, especially on a brand new one. So yeah, I would be a little conservative. I'd probably yeah I'd stick closer to that 10,
Unknown Speaker 1:27:33
and I'd do that. I'd space that out over several hours every day,
Unknown Speaker 1:27:38
and
Unknown Speaker 1:27:39
every week you can kind of bump that up slowly. Bump that up,
Unknown Speaker 1:27:44
and I'd say because usually when I do email warm up stuff, I let email warm up run for six weeks. So,
Unknown Speaker 1:27:54
and by the end of the six weeks, we're doing
Unknown Speaker 1:27:58
about 70 emails a day. I think is what I have it set to,
Unknown Speaker 1:28:04
so that's kind of my that's my process. I ramp ramp up like I said over four to six weeks, and by the end of it, we're doing about 70 a day,
Unknown Speaker 1:28:13
give or take. Like you can do a few more, but anyway, that that's kind of my that that's so take that and and and and apply that to this situation. I would start with 10 and and gradually ramp up. Okay, I think Doran had his hand up. Yeah, Dorn, did you have something to add?
Unknown Speaker 1:28:34
Maybe not. Sorry, I was DMing with Fred for Google. We we do basically the same thing Jason does. Started 10 a day.
Unknown Speaker 1:28:42
Now keep in mind, 10 a day is the first day you get 10. Two days later, you're sending 20 because you your follow-ups count. So we start with 10 a day, run for a week, bump it to 20, run it for a week. Six week process. After six weeks, we set it to 100 a day max.
Unknown Speaker 1:29:01
Okay,
Unknown Speaker 1:29:02
and we drip everything. We try to send in
Unknown Speaker 1:29:06
small batches rather than dripping 10 all at the same time. We spread it out over nine hours a day.
Unknown Speaker 1:29:13
Yeah, right. So you're going to want to set a drip campaign so they don't all just blast out at the same time your 10 or your 20 or whatever, and we haven't had anything. And I use exclusively workspace. That's the only email addresses I use now, other than self-hosted. But the workspace, I haven't had a problem, and I've probably done 50 of them
Unknown Speaker 1:29:36
at this point. Yeah, I think like eventually, man. Like, and just just to be quick, quick here. I'll probably be using something like this.
Unknown Speaker 1:29:45
Like we'll talk about this like next week with something like this. I'll probably like the research I've done is to use like something like this, stopping for per inboxes where you can get more emails, and then combine it with instantly, and then instantly with GHL.
Unknown Speaker 1:30:00
Right. This gives me like from what the research I've done. This gives me
Unknown Speaker 1:30:05
a lot more flexibility to send a lot more emails and without burning my actual account that I'm using. But
Unknown Speaker 1:30:12
we'll see. I'll start. I'll start slow here for now, though. Install is expensive in my opinion, but it works. Yeah. Which instantly. Yeah. Yeah. It works good, works well, but it's expensive. Well, the thing is, it's like 97 bucks a month, right? I think it is, and then per email is five bucks. But I found these guys online where you can pay a flat fee for unlimited sub sub emails, right? But I don't know. I'm just researching it, but we can move forward from that, man.
Unknown Speaker 1:30:44
I don't want to take too much of time. Of course, my PC is running out of battery. Let's go. And the next one is I when I uploaded your guys' snapshots, man. I didn't get any pipelines. Is something I got to build myself?
Unknown Speaker 1:30:57
I can do. Yeah, I don't think we have a pipeline in our snapshot.
Unknown Speaker 1:31:02
Okay, look, just wanted to make sure I didn't.
Unknown Speaker 1:31:05
Yeah, I mean,
Unknown Speaker 1:31:08
it's not a bad idea. Like, and I, it's, but I don't think we do for whatever reason. I think we used to.
Unknown Speaker 1:31:17
Yeah, I don't. For some reason, I, I don't think we do.
Unknown Speaker 1:31:22
What, what you want though is just something basic, just a sales process pipeline. You know what I mean. And if you're familiar with high level, I mean you know how to set that up, and you could easily add the actions into our automations to create the opportunity,
Unknown Speaker 1:31:38
and then you know track them through the sales process, so you know, I would my trigger would probably be something like a response,
Unknown Speaker 1:31:46
you know, response to the email that would create the opportunity, and
Unknown Speaker 1:31:52
then I would track whether that response was positive or negative, and
Unknown Speaker 1:31:56
then positive, then it continues through the sales process. Negative, you know, it would you would close them out of the opportunity. You'd close that opportunity out, but then I would have like a note as to why, like what the reasoning was. You know, but and that's what that's all I would do. I would just track it as basic as that.
Unknown Speaker 1:32:15
Done. Okay, I'm good with that. And then
Unknown Speaker 1:32:20
okay, and then I think second last or last one. So I noticed, obviously, I gotta go and clean up this list here. These are like Las Vegas. I got. I'm from Toronto,
Unknown Speaker 1:32:30
Canada. So would you recommend in the beginning, man? I just remove like all of these guys here, right? Right. I wanted to look as like
Unknown Speaker 1:32:40
as real, quote unquote, as possible, and just replace them. What do you guys think?
Unknown Speaker 1:32:45
What do you think? Yeah, I've told people this a couple of times because there's there's been students that have removed them completely,
Unknown Speaker 1:32:52
and
Unknown Speaker 1:32:54
then they've been really upset because they wanted to bring them back, and there's no way to bring them back because they wanted to just check check out the listings. So I think the easiest way to do it without losing the information is just to take away the business tag. So the so the actual information is not lost. It's still inside high level under the contact section, but the listing is not visible on the front end site.
Unknown Speaker 1:33:15
So that's what I would do that way.
Unknown Speaker 1:33:18
And then you know, in six months from now, or even three months from now, or whatever, you're like, "Hey, I'm never going to use this. I don't need this stuff." Then you can just delete them out. But
Unknown Speaker 1:33:26
they're nice to have because sometimes you want to go back and just see what a fully, you know, filled out listing looks like.
Unknown Speaker 1:33:33
And
Unknown Speaker 1:33:35
again, we've had students that have that have done that and then been really upset because they wanted to get them back to look at them and they couldn't get them back you know so okay and what's the tag is it the business tag oh business yeah it's just business is the tag so all all you need to do is just yeah remove that tag from each one of these demo listings and they'll still show up back here like yeah you oh actually you know what no they I don't think they will they yeah you're right now they they they won't show up here either they won't show up in this section inside SDAI or on the front of the site but they will still be visible inside contacts on the left hand side okay totally cool I'm I'm good with that and
Unknown Speaker 1:34:19
I think that's about it, man. And
Unknown Speaker 1:34:23
then I'll have more like. Let me just get through this, like setting this up, man. Because right now your support team is also dealing with the Google Maps API, which is already in a ticket.
Unknown Speaker 1:34:33
So I'll leave that as. Oh, you know what? I think I heard about that one. Yeah.
Unknown Speaker 1:34:37
There's yeah. There's a couple of things they're working on,
Unknown Speaker 1:34:41
um, on their side, so yeah, they're going to find out if it if it's in fact
Unknown Speaker 1:34:47
a
Unknown Speaker 1:34:48
if it was an issue with your setup or if it's something on our side. But I did I did see that. I think we've got three tickets for Google Maps currently right now. Yeah, and they they did send me an email back after this call. I'm going.
Unknown Speaker 1:35:00
Test out those changes that they they asked me to do and see if that works. Okay. Other than that, man, I think I think I'm good. I'll probably have more questions next week as I go through the process.
Unknown Speaker 1:35:11
Yeah, sounds good. That was great. Thanks. Yeah, we're we're here every week, so every Tuesday,
Unknown Speaker 1:35:16
and we're usually here for a couple hours. So, yeah, any questions you got, just just show up to the call and we'll gladly help you. Awesome, thanks, man. Yeah, no worries.
Unknown Speaker 1:35:28
All right.
Unknown Speaker 1:35:29
Anybody else? Any other questions?
Unknown Speaker 1:35:34
Patrick, I see you're still here. Let's see what's going on with your site. I'm going to pull it back up on my side here.
Unknown Speaker 1:35:43
See,
Unknown Speaker 1:35:50
doesn't seem to be working. Yeah, is
Unknown Speaker 1:35:53
it not working for you either? Yeah. Okay, hang on one sec. Let me
Unknown Speaker 1:35:59
do something real quick.
Unknown Speaker 1:36:07
Let me see if the records are propagated here.
Unknown Speaker 1:36:16
WellnessHub.sg, correct? Yeah. Okay.
Unknown Speaker 1:36:43
Namecheap says
Unknown Speaker 1:36:45
DNSSEC is not available on this domain.
Unknown Speaker 1:36:51
Is this is there any?
Unknown Speaker 1:36:55
Yeah, I was going to say I maybe you can pull it up. I can see what it says if you want to share your screen, but
Unknown Speaker 1:37:03
what I'm seeing on my side, it looks like the record has not propagated yet, which means that yeah, the site's not going to be live.
Unknown Speaker 1:37:13
But let's see what the error is that on the on the Namecheap side that you're seeing.
Unknown Speaker 1:37:23
Just this line down here, the
Unknown Speaker 1:37:26
DNS SEC.
Unknown Speaker 1:37:30
Oh no, that that's fine. That's that's not an error. Yeah, that's not an error. No.
Unknown Speaker 1:37:36
Okay, one more thing though. Let let me.
Unknown Speaker 1:37:40
So we added
Unknown Speaker 1:37:43
www. I don't think Namecheap. You need to add a redirect, but let's
Unknown Speaker 1:37:50
actually. I don't even know if we should try it yet,
Unknown Speaker 1:37:55
because it's not showing as propagated yet.
Unknown Speaker 1:38:00
Our DNS prop or Namecheap has been lagging all week, has it? Yeah, like two, almost three days on a couple of accounts. Holy cow! Okay, yeah, okay. Well then, Patrick, I wouldn't mess with it. Let's those records both are there. Those are the correct records, so
Unknown Speaker 1:38:21
I would say just hold out, wait a couple of days.
Unknown Speaker 1:38:27
Rashika said the the records are incorrect.
Unknown Speaker 1:38:31
The records are incorrect. You needed a record for the dub dub dub. I'm pretty sure.
Unknown Speaker 1:38:43
Because there's no A record showing on his account at all.
Unknown Speaker 1:38:48
A record.
Unknown Speaker 1:38:52
Yeah, I can change it to A record.
Unknown Speaker 1:38:56
There's something scurry on Namecheap. You have to do
Unknown Speaker 1:39:00
the A record's got to be actually a redirect of some kind.
Unknown Speaker 1:39:06
Okay, hold on. Let me let me go back into double check because that may just be a cloud or a namecheap,
Unknown Speaker 1:39:14
right? You know, idiosyncrasy.
Unknown Speaker 1:39:18
Yeah, that's the problem with all these different registrars. It's everything's different with each one.
Unknown Speaker 1:39:27
Let's see here.
Unknown Speaker 1:39:29
Turn up your mic, Rashenka.
Unknown Speaker 1:39:32
What's that?
Unknown Speaker 1:39:34
Rashka's talking, but we can't hear. Oh, yeah, we can't hear. I didn't hear.
Unknown Speaker 1:39:56
Shoot! I lost your domain. What was your domain again?
Unknown Speaker 1:40:00
Wellnesshub.sg. That's
Unknown Speaker 1:40:02
right, wellness.
Unknown Speaker 1:40:41
Okay. Let's try removing
Unknown Speaker 1:40:45
the www version,
Unknown Speaker 1:40:46
Patrick.
Unknown Speaker 1:40:48
Okay,
Unknown Speaker 1:40:53
Rashika, you're still low.
Unknown Speaker 1:40:55
I can hear you, but I don't think anybody else can.
Unknown Speaker 1:41:01
Yeah, I can't hear her.
Unknown Speaker 1:41:15
Okay, so this might work.
Unknown Speaker 1:41:18
Just that single record. Go back to Advanced DNS for me, Patrick, real quick. Just make sure that that's stuck. I just don't. I want to make sure that
Unknown Speaker 1:41:26
that's the only record showing there.
Unknown Speaker 1:41:30
Okay. Yeah, it is. Okay. Good. All right. So,
Unknown Speaker 1:41:39
Jason, can you hear me now?
Unknown Speaker 1:41:41
Yes. Yeah,
Unknown Speaker 1:41:43
we can hear. Yeah. Thank you. Yeah. So, which if we are able to add the C name for add, so we don't need the triple W record over there. Okay. So it's only registrars that don't allow for the C name for for the the root. Got it. Okay. That makes sense. Yep. But now,
Unknown Speaker 1:42:01
because that is a single record over here, so I think it will take some time for the population, and then maybe
Unknown Speaker 1:42:08
the domain will work fine.
Unknown Speaker 1:42:11
I think I would suggest maybe
Unknown Speaker 1:42:14
wait for an hour or two hours, and then send us a ticket if that is still not working. Because I have seen this kind of wait time on
Unknown Speaker 1:42:24
Namecheap in like recently. Yeah, yeah, yeah. That's what Doran was saying too. Okay, perfect, Patrick. So yeah, just leave it as is. Everything looks good. Let's go ahead and and give it a couple hours, maybe even a day,
Unknown Speaker 1:42:40
and just see if it doesn't resolve.
Unknown Speaker 1:42:44
It should resolve. It should go through. What you'll want to do? Can you share your screen for
Unknown Speaker 1:42:51
SDAI? I just want to show you something real quick.
Unknown Speaker 1:42:59
Yeah, I have problems with
Unknown Speaker 1:43:02
sharing that because it's on the other browser.
Unknown Speaker 1:43:07
Oh, it's okay. Here, I'll I'll share then. Let me let me go ahead and take over the screen because I just want to show you something real quick.
Unknown Speaker 1:43:23
Okay, so I'm inside of your account right now.
Unknown Speaker 1:43:27
Under the branding tab is where you find the domain tab.
Unknown Speaker 1:43:31
You can see it still shows loading right here.
Unknown Speaker 1:43:35
If this doesn't resolve,
Unknown Speaker 1:43:37
and you know quick enough, so like, and it may not because the record hasn't propagated across the internet yet.
Unknown Speaker 1:43:44
So if it doesn't, then this domain will most likely disappear from the box here. So you'll have to re-enter it. So just because you go to wellnesshub.sg
Unknown Speaker 1:43:55
and you don't see anything doesn't mean that it hasn't. It's it's not fixed. You'll want to come back into SDAI here, under domain, and make sure you just type in your domain just like you see here, and then click connect. There'll be a little connect button over here, and just wait. And it, if it if it ends up connecting, you'll get I think like a little green check mark or something, and this should disappear down here.
Unknown Speaker 1:44:20
Right. Okay. So that's so just keep an eye on that.
Unknown Speaker 1:44:24
I would say kind of come back here and check on this, you know, every hour, every couple hours.
Unknown Speaker 1:44:30
But it could be, it might even take a couple of days. You know, in Doran's case, he said three days. So
Unknown Speaker 1:44:36
I would just keep an eye on this. But it looks like everything should be right, and you should be good to go. Okay. All right. Okay. And then, if you still don't see anything after a couple of days,
Unknown Speaker 1:44:49
put in a ticket with
Unknown Speaker 1:44:51
us. Yeah. Okay.
Unknown Speaker 1:44:53
Yeah.
Unknown Speaker 1:44:56
And then we'll we'll we'll investigate it. Excuse me. We'll investigate further, and we'll.
Unknown Speaker 1:45:00
We'll try to get to the bottom of it. Yeah.
Unknown Speaker 1:45:04
Thank you. Yeah, no problem.
Unknown Speaker 1:45:09
One of my business partners has about 70 domains in Namecheap that are all Singapore, and I think there
Unknown Speaker 1:45:19
is some kind of on the Singapore side, something that has
Unknown Speaker 1:45:24
to coagulate with Nangchi because his all take
Unknown Speaker 1:45:28
two to three days to propagate, and I think it's because of some rules in Singapore. I'm not exactly sure, but all of his SGs took multiple days to propagate. Okay, Patrick, you hear that?
Unknown Speaker 1:45:44
Yeah. Okay.
Unknown Speaker 1:45:46
So just be patient. Everything looks like it's set up correct. So I would just wait, just kind of hang tight, and just periodically check back and and see if it's resolved.
Unknown Speaker 1:45:57
Okay. Thank you. Yep. No problem. Thanks, Doran. Yeah. Ron.
Unknown Speaker 1:46:05
Yeah, hey Jason, how's it going? Good. All right. So let's see here. Let me share my screen. This is regarding
Unknown Speaker 1:46:16
start this off the premium upgrade push.
Unknown Speaker 1:46:21
So what's happening is when businesses receive this email to
Unknown Speaker 1:46:27
upgrade to premium.
Unknown Speaker 1:46:30
You see my screen there.
Unknown Speaker 1:46:32
Am I sharing? Not yet. No. Okay. Hold on one second here. Let me.
Unknown Speaker 1:46:47
How's that?
Unknown Speaker 1:46:49
Yep, got it.
Unknown Speaker 1:46:52
Okay.
Unknown Speaker 1:46:54
So premium upgrade push. Yep. Oh,
Unknown Speaker 1:46:58
I wonder if I can.
Unknown Speaker 1:47:00
There it is. Can you still see it? Yep, I can see it. Okay, yeah. Now I can work with this. All right. So this is what's this is what was happening. So this is inside the app, right? So this is a test. This is an outside business that I'm kind of in control of. So I kind of I could use it as a test. So explore premium features. You click that, and that's within the app. That's what I see, right? So what I did was I went in,
Unknown Speaker 1:47:28
and let me see if I can
Unknown Speaker 1:47:30
bring this tab over. See that?
Unknown Speaker 1:47:34
No, all I can see is your high high level account with the
Unknown Speaker 1:47:39
conversations tab open.
Unknown Speaker 1:47:42
This one right here.
Unknown Speaker 1:47:43
Yes, correct.
Unknown Speaker 1:47:46
Okay.
Unknown Speaker 1:47:47
Are there way? Can I move to a different tab and still share? No, huh?
Unknown Speaker 1:47:51
If you reshare your entire screen, so if you go back, if you stop share and then reshare entire screen, then we'll be able to see.
Unknown Speaker 1:48:00
You know, you can switch tabs live and you can pull things over on the screen and we'll be able to see
Unknown Speaker 1:48:06
it. Oh yeah, I want to do that. So so stop share. Yep. And then go back and reshare.
Unknown Speaker 1:48:14
Reshare and you can select should be able to select entire screen.
Unknown Speaker 1:48:19
And if you have multiple screens, you'll just select which one you want to,
Unknown Speaker 1:48:23
which one you want to share.
Unknown Speaker 1:48:38
Now let's try this. Okay.
Unknown Speaker 1:48:48
You see it?
Unknown Speaker 1:48:51
All I can see is your the conversation tab,
Unknown Speaker 1:48:54
same screen as before.
Unknown Speaker 1:48:57
No worries, we'll just work with this. On the tab you're trying to share underneath the address bar, there should be a button that says "Share This Tab."
Unknown Speaker 1:49:08
Oh, yeah, there we go, right in front of me. Thanks, Dorn. All right, share this tab. How's that? There we go. Yep. Okay. So, all right. Yeah. So we got that blank pop-up initially. So I went
Unknown Speaker 1:49:20
here In the automation
Unknown Speaker 1:49:23
area, and
Unknown Speaker 1:49:27
just want to give you a step-by-step went here, and then I added
Unknown Speaker 1:49:35
my URL here. So this was blank prior. So after I added my plans URL.
Unknown Speaker 1:49:42
It works
Unknown Speaker 1:49:46
within the app, right within the smart directory
Unknown Speaker 1:49:51
app. Let me see here.
Unknown Speaker 1:49:53
However, on the external email from like the business side, it still goes to that blank space.
Unknown Speaker 1:50:03
That makes sense.
Unknown Speaker 1:50:06
Yeah. So what I'm guessing is just that you had sent an email,
Unknown Speaker 1:50:10
and it it wasn't filled out. So in the template, it's got a what we call a merge field for the website, and as long as the website field is filled out under business details, it'll automatically pull in your your domain forward slash plans.
Unknown Speaker 1:50:27
But if that was never filled out, then then that's why it would be blank. But it sounds like you just deleted that and just added the entire domain into
Unknown Speaker 1:50:37
that that that placeholder for the link.
Unknown Speaker 1:50:41
Correct, and you've already, but you sent the email
Unknown Speaker 1:50:45
prior to doing that, and so that's why it's still showing up as blank, right? It's that was that was before. Now, when I send it, I can. It's still happening, but it's changed within the app in the in the conversation tabs. For example, let's see here.
Unknown Speaker 1:51:01
Recent. We'll just use this one right here, which was earlier today.
Unknown Speaker 1:51:06
So check out premium. That's a test email from my outside within the app. Boom! It pops up. You see that? My plan section. We're still seeing your.
Unknown Speaker 1:51:17
Oh shit! The automation screen.
Unknown Speaker 1:51:22
This one right here, right?
Unknown Speaker 1:51:26
The premium upgrade push is where we're at. Gotcha. All right, so I'll do. I'll just do this. Share this tab instead. How's that? Yep. Now we're back to the conversations tab. Yep. Okay. So after I change the URL to what we just discussed to my plan section. Okay. This is the this is the test email I sent this morning
Unknown Speaker 1:51:46
about an hour ago. So now when I click check out premium, it opens up to my plans.
Unknown Speaker 1:51:52
It opened up in a different tab, but this is this is what I opened up. You see the my plan section. I do. Yep. Yeah. So so we're good there. However,
Unknown Speaker 1:52:01
let me do this.
Unknown Speaker 1:52:04
So within the plans, and
Unknown Speaker 1:52:08
let me see here.
Unknown Speaker 1:52:13
Not sure if I'll be able to.
Unknown Speaker 1:52:15
This is a totally different.
Unknown Speaker 1:52:25
Yeah, this is a totally different browser, so that probably won't work.
Unknown Speaker 1:52:29
So basically, what's happening is I'll explain it to you now. When I do a test
Unknown Speaker 1:52:39
email to an outside business and click checkout premium,
Unknown Speaker 1:52:44
they don't see my plans. It's it hasn't changed on the outside.
Unknown Speaker 1:52:50
Like internally, it's changed, but if a business were to still receive the checkout premium link, they still won't see my plans. It'll still go back to the original. I'll just use this one as an example. Direct pest.
Unknown Speaker 1:53:03
Yeah, I see that. Okay. Yeah. So check out this was sent before on october 22 to the business, right? So that's internal. This is what I see.
Unknown Speaker 1:53:16
It's blank. I don't know if you see it, but it's just a blank. It's it's the URL states app.smartdirectory.ai plans, which is a blank white screen, which is now changed as we just discussed. Well, I just changed the URL, but that was before. But that's what businesses are still seeing. All right, I'm going to send myself a test. I'm inside your account right now. Okay, give give me a second here. Let me just.
Unknown Speaker 1:54:51
Okay, it worked perfect for me. So I I added myself to the workflow.
Unknown Speaker 1:54:57
The email fired.
Unknown Speaker 1:54:59
I got.
Unknown Speaker 1:55:00
Got the email in my inbox.
Unknown Speaker 1:55:02
Checkout premium. I click the checkout premium link, and it opens opens your live site right at the plans page.
Unknown Speaker 1:55:12
Okay, awesome. So this is and this
Unknown Speaker 1:55:16
is a you sent the email to a totally separate outside email to my email address. Yep, yep. Okay. I sent it to my email,
Unknown Speaker 1:55:24
and to Google Workspace email. I opened it up in Google. The email was right there at the top of my inbox. Opened it up. Yeah, clicked it. Clicked checkout premium, and it worked. It worked perfect. Took me right to the plan page.
Unknown Speaker 1:55:39
Okay. Well, that that'll work. I think it's working. Yeah, looks good to me. Yeah, this is all happening in real time. I I sent a ticket in. I was talking with uh, went back and forth. Well, actually, one time with Stephanie, and she hadn't got back yet. So, and you know, we're on our training call now, so it worked out perfect. So, um,
Unknown Speaker 1:55:58
as I said, the the the last test email was about an hour ago, so this is like real time. Got it. Yep.
Unknown Speaker 1:56:05
Troubleshooting. So,
Unknown Speaker 1:56:08
all right. No, I think you're good, Ron. I think you're good. I it looks looks good to me. Everything seems to be working as as it should.
Unknown Speaker 1:56:15
Great. What I'm going to do in the meantime
Unknown Speaker 1:56:20
is let me see if I can go in here and send myself a test. Did you just how'd you send the test? Did you go to the automations and just send yourself a test email? That yeah. So I I just created myself as a contact. I actually just removed myself from your account, so yeah, no worries. I'm not in there anymore. But I yeah, I added myself as a contact, and then yeah, I just went into the automation and up in the top right-hand corner of every automation, there's a test, run test automation, right.
Unknown Speaker 1:56:48
So if you go into it, it says or test workflow. I should say that's what it says. So if you click on test workflow in the top right, you can select yourself as a contact and then hit run test. And what that does is that simulates an actual person going through the the automation from start to finish?
Unknown Speaker 1:57:08
Yeah, Dorn.
Unknown Speaker 1:57:10
I was going to say, Ron, try opening the link in an incognito window. You might have residual cookies.
Unknown Speaker 1:57:21
That's why it may not show for you, but it shows for all of
Unknown Speaker 1:57:25
us. Yeah, good idea. I'm trying to think if I did that or not, but
Unknown Speaker 1:57:29
I just sent myself another
Unknown Speaker 1:57:34
test. But I'll definitely try that again, Dorn.
Unknown Speaker 1:57:39
Yeah, and if you've got another email that you haven't yet used.
Unknown Speaker 1:57:44
I would try that as well if you're still having issues. But
Unknown Speaker 1:57:48
for me, as a brand new contact running through the automation, it worked
Unknown Speaker 1:57:53
without a without a hiccup. Was perfect.
Unknown Speaker 1:58:02
Oh, premium upgrade push. Let me try this.
Unknown Speaker 1:58:06
Now, can I run the on the bottom? I'm in the premium upgrade push area. On the bottom, it says
Unknown Speaker 1:58:14
test emails. What does that mean? Can I just punch in an email there and send test email? Is that no? I would do it for test workflow because you want to simulate it as an actual user,
Unknown Speaker 1:58:26
and yeah. So if you if you just do the send test email, sometimes it you know certain things may not work properly. So you want to just test it as an actual user. So use the test workflow option. I did. That's I've never used that one. I was using the one that was on the bottom, so maybe that's the issue. So sometimes with those, like if you have any type of
Unknown Speaker 1:58:51
merge fields, it it fails to pull those in.
Unknown Speaker 1:58:55
So yeah, if you if you want to simulate it as an actual user, always use the test workflow. Test email is good just so you can visually check, make sure copy is good, all that kind of stuff. But if you want to test to see if merge fields are all working correctly, tags are getting added correctly, things like that, then you use the the test workflow functionality. Got it. I just tested it and and it's not opening for me, so maybe it is a cookies thing. Perhaps let's see here if I can open it in incognito now.
Unknown Speaker 1:59:27
Try this.
Unknown Speaker 1:59:32
When you hover over the link in the email, does the correct URL show in the bottom left-hand corner of your screen?
Unknown Speaker 1:59:42
Good question. No, it shows the original one. Yeah, I'm glad you pointed that out. I never noticed. It's the.msgndrlg.com.
Unknown Speaker 1:59:54
Okay, but then is there like a string of letters and numbers? Yes. Yeah. Okay. So that.
Unknown Speaker 2:00:00
Is the tracking that is that that should be correct actually? That's the tracking URL,
Unknown Speaker 2:00:07
but when you click it, it doesn't redirect at all.
Unknown Speaker 2:00:11
It doesn't. Not this. Not the one I just sent as we were talking 30 a minute ago. It it goes. It opens up in a different tab, and it says this site can't be reached. Black screen with the,
Unknown Speaker 2:00:24
you know, check the proxy. Got to be some sort of a a cookie thing. Let's see here. Who did you send it to? I'm looking at your
Unknown Speaker 2:00:32
inside your conversations.
Unknown Speaker 2:00:34
It's to Better Business Zone.
Unknown Speaker 2:00:38
Ron at Better Business Zone. Oh, okay. I got it. Yep, I see the email right here. Okay, here it
Unknown Speaker 2:00:46
is. And then in the in the within the app, you should be it should open up because that's the that's what happening. You'll see it. It'll open up perfectly. Yep, just as it should, right?
Unknown Speaker 2:00:58
But inside, we're on at Better Business, and this is a workspace. Yeah, this is email. Yeah, email. And I'm I'm looking at it now. This is like the outside test, if you will, right?
Unknown Speaker 2:01:37
Yeah, it's got to be some sort of a cookies thing. That's my guess.
Unknown Speaker 2:01:43
I'm signing into I'm signing into the Gmail in Incognito now. Let's I'm going to test it. Okay,
Unknown Speaker 2:01:51
redo all that.
Unknown Speaker 2:01:55
If you're still having issues, I would go so far as to delete the contact entirely
Unknown Speaker 2:02:02
and start over with a brand new contact.
Unknown Speaker 2:02:08
Yeah, I sent it to my phone to a different email.
Unknown Speaker 2:02:16
I don't see it yet.
Unknown Speaker 2:02:19
What's it say? Spam.
Unknown Speaker 2:02:31
Yeah, that wouldn't come up.
Unknown Speaker 2:02:41
Okay, so incognito, the email is open. Let me click on the one that was sent at 11 o'clock, 11 o1. Check out premium.
Unknown Speaker 2:02:51
Same thing. It says site can't be reached, and this is in incognito,
Unknown Speaker 2:02:56
and this is the test that I just did while we're on the call, like four minutes ago.
Unknown Speaker 2:03:02
Can you try just going directly to your website in the same browser?
Unknown Speaker 2:03:09
Does your website even load for you
Unknown Speaker 2:03:12
in the incognito browser? Yeah, go ahead and just try that on the same browser. Yeah, let's. Yep.
Unknown Speaker 2:03:28
Yes, the website load.
Unknown Speaker 2:03:32
Yeah, we're good here. Yeah, Zachhive.com
Unknown Speaker 2:03:35
pops right up.
Unknown Speaker 2:03:41
It's just that,
Unknown Speaker 2:03:42
and I did just for the record. There was another Gmail, a normal Gmail,
Unknown Speaker 2:03:48
not non-workspace Gmail, and that was another test I was doing. Right,
Unknown Speaker 2:03:56
but it wasn't through all these tests. wasn't through the test workflow that I just did, it was all through that test email on the bottom right.
Unknown Speaker 2:04:06
But the most recent one that we're discussing is through the test workflow, the one you looked at. So right, yeah.
Unknown Speaker 2:04:15
Dorn, I'm gonna. I'm just. I saw that you dropped your email in. I'm gonna. I'm gonna send you a test right now.
Unknown Speaker 2:04:21
See how it shows up for you.
Unknown Speaker 2:04:26
Okay, I just fired it.
Unknown Speaker 2:04:28
So Dorn, you should get that in just a second.
Unknown Speaker 2:04:36
And then I'm going to check
Unknown Speaker 2:04:40
this.
Unknown Speaker 2:04:52
Hmm.
Unknown Speaker 2:05:07
Oh, maybe Dorn left.
Unknown Speaker 2:05:09
I thought he was still here.
Unknown Speaker 2:05:23
Jason, I'm happy to taste it for you.
Unknown Speaker 2:05:26
Yeah, if you don't mind, Fritz, if you want to drop in, drop your email in,
Unknown Speaker 2:05:30
just so we can get one more test going. That'd be great. That would be awesome. Thanks, guys.
Unknown Speaker 2:05:40
Perfect.
Unknown Speaker 2:05:42
Got it. All right. I'm gonna add it right now.
Unknown Speaker 2:06:15
Okay, Fritz. I just added you. Should be coming through here any second.
Unknown Speaker 2:06:20
Yeah.
Unknown Speaker 2:06:28
Right.
Unknown Speaker 2:06:31
Pick.
Unknown Speaker 2:06:38
It child. Com plans.
Unknown Speaker 2:06:41
It's loading. Yep, I can see it. It loaded. Yep.
Unknown Speaker 2:06:46
Okay. Something. So yeah, Ron. I I'm guessing it's it's got to be something on your side.
Unknown Speaker 2:06:53
Um, everything looks perfectly fine for me. I looked at everything on the back end.
Unknown Speaker 2:06:59
the The link is there. Everything's there.
Unknown Speaker 2:07:02
There's got to be something,
Unknown Speaker 2:07:04
some sort, some sort of a cookie that's that's causing it to
Unknown Speaker 2:07:08
resolve to the old link on your end
Unknown Speaker 2:07:12
when you click on that. So
Unknown Speaker 2:07:15
I would clear the browser history if you
Unknown Speaker 2:07:18
can,
Unknown Speaker 2:07:19
remove all your cookies. Go through that process, and then I'd even go so far as to delete yourself as a contact inside high level. Make sure that that's completely cleared out, and then re-add re-add yourself with that same email,
Unknown Speaker 2:07:34
and run another test. But
Unknown Speaker 2:07:38
I mean, I've I've tested it. It works fine. Looks like Fritz,
Unknown Speaker 2:07:43
no issue there. It's redirecting perfectly for me.
Unknown Speaker 2:07:47
I thought it could have been maybe a www issue, but
Unknown Speaker 2:07:51
it's not.
Unknown Speaker 2:07:54
I already resolved that. That's that's not the issue. So,
Unknown Speaker 2:07:59
okay. Well, at at least we know the businesses are seeing it. Well, it's opening up for the businesses that attempt to open it. I would say so. Yeah, I think I think we've proven that. I don't think that there's an issue
Unknown Speaker 2:08:13
with any of the businesses not being able to open it on their side. I think I think this is internal. I think this is on Your side,
Unknown Speaker 2:08:21
okay. Now you mentioned something. Do you see the premium upgrade push screen on? On is it being shared?
Unknown Speaker 2:08:29
It's not, but I can I can look at it on my side. Okay, so you mentioned something about the URL area
Unknown Speaker 2:08:38
that it automatically pulls in.
Unknown Speaker 2:08:41
Is that so? I'm looking at email number two
Unknown Speaker 2:08:45
in the premium push, right? Let me see the template. Yeah, the template. Okay. And then when we're looking at
Unknown Speaker 2:08:56
the the edit
Unknown Speaker 2:08:58
link area, I don't see anything on my end? My end is blank. Is there something supposed to be in there, or should we just leave it?
Unknown Speaker 2:09:07
Yeah, here I'll show you what I'm seeing.
Unknown Speaker 2:09:10
Okay. I don't know if we're if we're looking at the same thing or not, but let me let me show you what I've what I see here.
Unknown Speaker 2:09:21
All
Unknown Speaker 2:09:24
right. Can you see my screen? I can. Yes. Okay.
Unknown Speaker 2:09:28
So here's email two,
Unknown Speaker 2:09:30
right here, and we'll go ahead and edit this email.
Unknown Speaker 2:09:35
Here's the link. If we go ahead and highlight that and pull up the link text, this is what I'm talking about right here. This
Unknown Speaker 2:09:44
is the this is the
Unknown Speaker 2:09:47
merge field. So this is what I was talking about before, where this will automatically pull in your website forward slash plans. So you don't actually need to. The idea here is that you don't need to come in here and edit this. It just does it on its own.
Unknown Speaker 2:10:00
Automatically, okay. I it makes sense now. Maybe I maybe it was happening all along. I was like, there wasn't an error. I was just having the cookies issue, perhaps. It could have been, yeah. Anyhow,
Unknown Speaker 2:10:14
but so and it, but this this is pulled from. I haven't even checked it to see if it's filled out. But if we close this box,
Unknown Speaker 2:10:23
close this,
Unknown Speaker 2:10:24
and we go over here under settings under business profile.
Unknown Speaker 2:10:30
Okay, so this is why it was empty. This is where it pulls from.
Unknown Speaker 2:10:35
So
Unknown Speaker 2:10:36
you need to put in here. So basically, what we need to do is just copy this
Unknown Speaker 2:10:41
and paste this in here like that. There you go. Now it'll automatically pull in this URL
Unknown Speaker 2:10:48
and then append plans to the end of
Unknown Speaker 2:10:52
it. So actually, I can remove that.
Unknown Speaker 2:10:56
So
Unknown Speaker 2:10:58
now that merge field will work correctly
Unknown Speaker 2:11:01
moving forward. But that's why, that's probably why it showed up blank in the first place because this wasn't filled out to begin with here. Got it. Yep. Got it. Okay. Wow.
Unknown Speaker 2:11:12
I wonder if that changes the cookies issue. Probably not.
Unknown Speaker 2:11:17
Yeah. Yeah. Probably not. Yeah. I would still clear it all. I will. Yeah, but yeah, but it's it's working fine on my end. It's it pulled up just fine, redirected correctly, track the link.
Unknown Speaker 2:11:30
Now, if we go into the conversations under
Unknown Speaker 2:11:34
all, oh, I already deleted my contact, so you can't see it. But here's Fritz, right? Here's his,
Unknown Speaker 2:11:40
and I don't know if you can see. Oh, you can't see that when I hover over it. When you hover over the link in the bottom left-hand corner of my screen, I can see that it's correctly pulling up
Unknown Speaker 2:11:51
saghive.com/plans. Got
Unknown Speaker 2:11:55
it.
Unknown Speaker 2:11:56
Sounds good. Yeah. And then because it's not supposed to show that MSN MS GSNDR link. That's only shown
Unknown Speaker 2:12:06
from your actual email inbox because that's it's tracking that that click.
Unknown Speaker 2:12:11
So, like, if you go, if we go the activity,
Unknown Speaker 2:12:15
oh, it should be showing there. I bet if we go into
Unknown Speaker 2:12:20
we go into automation.
Unknown Speaker 2:12:23
Go back in here,
Unknown Speaker 2:12:26
premium upgrade push, and then go to stats.
Unknown Speaker 2:12:30
So you can see
Unknown Speaker 2:12:32
this was email one. Here are the here are the stats for email
Unknown Speaker 2:12:38
one. Let's open this up.
Unknown Speaker 2:12:42
So you can see,
Unknown Speaker 2:12:44
it's going to give you a full list of everyone. Here's me right here, right. So this is me. I clicked on it, but you can see everyone that was able to click on that link and then open it. And here, these are all actual businesses here, right? Right. Right. So you can go through those, and you can see that here. But yeah, it everything looks like it's working correct to me.
Unknown Speaker 2:13:07
Just one more thing on my incognito tab. You mentioned you mentioned the MSG. So when I click on checkout premium, opens a second tab. It says this site can't be reached. The tab itself states email.mail.msgsndrlg.com.
Unknown Speaker 2:13:29
Okay. Mean any? Does that change anything? If that's
Unknown Speaker 2:13:34
yeah. Hang
Unknown Speaker 2:13:36
on. Let's go.
Unknown Speaker 2:13:38
What's going on? Why is this not working?
Unknown Speaker 2:13:41
That's that's incognito though, so it still may be on my end. But I just wanted to share that with you. Yep.
Unknown Speaker 2:13:54
Okay.
Unknown Speaker 2:13:55
So.
Unknown Speaker 2:13:59
Okay, you don't have a dedicated email domain set up. It looks like, yeah.
Unknown Speaker 2:14:06
This could be part of it too. This you definitely want to do.
Unknown Speaker 2:14:12
I don't know if this is what's causing the issue on your end, but regardless, you definitely want to set up your own email domain here
Unknown Speaker 2:14:22
Because you're going to have delivery issues coming from this domain for sure,
Unknown Speaker 2:14:28
so definitely do this. Make sure that you go through this process. Okay.
Unknown Speaker 2:14:34
Okay. Yeah. For some reason, I thought it was
Unknown Speaker 2:14:38
like changed internal. I know in the beginning when I started, it was it's in the workflow videos that Tom does, right? That this part that's supposed to before we start. Let me stop sharing. Let me grab it. But there was um for some reason I was thinking it was already integrated, so that was kind of
Unknown Speaker 2:14:55
I I think maybe because of the emails were going out
Unknown Speaker 2:14:59
after I.
Unknown Speaker 2:15:00
It and I figured it would be working, but I'll I'll go back in there and change that and make sure that's all corrected.
Unknown Speaker 2:15:07
Yeah, here's
Unknown Speaker 2:15:09
the. If I pull this up, share my screen again.
Unknown Speaker 2:15:16
I think this is it. Yeah.
Unknown Speaker 2:15:19
Okay, so inside here, if you go to Quick Start,
Unknown Speaker 2:15:23
and I'll drop this link back in the chat. But if you go to Quick Start,
Unknown Speaker 2:15:27
these are the three different phases. So phase one, phase two, phase three. Phase two is all about customizing your email,
Unknown Speaker 2:15:35
and there's a lot of lessons in here. So if you open this up, this will take you through all the different steps in order to add your own personalized domain for sending email. This will also go through editing the templates, but you'll see there's like 14 steps in here.
Unknown Speaker 2:15:53
So there's quite a bit, but if you ever get lost, just always go back to the quick start. Like I said, just make sure you go through each one of these phases: phase one through phase three, and this will get you 100% set up and ready to rock.
Unknown Speaker 2:16:05
But you'll definitely want to set up
Unknown Speaker 2:16:09
a the the custom email for sending
Unknown Speaker 2:16:13
custom email domain for sending email. You don't want to use that MSNNDR domain. That's a default domain that high level provides, but it's been spammed so many times. It's like it your your emails won't deliver if you use that.
Unknown Speaker 2:16:30
Okay.
Unknown Speaker 2:16:32
So does that mean obviously I wasn't using that for all the the the
Unknown Speaker 2:16:38
ones I already sent out? I think there was 125 of them all together. Oh shoot! Okay, then this was throughout. This is throughout. You know, a couple weeks,
Unknown Speaker 2:16:51
like 10 a day or something. Yeah, you are sending from that.
Unknown Speaker 2:16:55
I think. Let's see here. Here's a pool of water.
Unknown Speaker 2:16:59
Let's see if this came from.
Unknown Speaker 2:17:01
I'm positive it did. Yeah, yeah. So everything has been coming from that
Unknown Speaker 2:17:06
image.
Unknown Speaker 2:17:10
So
Unknown Speaker 2:17:18
yeah, it looks like every single one of these.
Unknown Speaker 2:17:21
So this one failed. I'm not sure why.
Unknown Speaker 2:17:25
Um, Jason. Yep.
Unknown Speaker 2:17:27
Did we update this under the location,
Unknown Speaker 2:17:31
the business email?
Unknown Speaker 2:17:35
What do you mean? Did we update it under the?
Unknown Speaker 2:17:38
I mean, on his business details.
Unknown Speaker 2:17:40
Yeah. What exactly are we checking? I assume like we are checking the error that emails are not going out.
Unknown Speaker 2:17:48
No, we. I I just pointed out to him that he never set up a dedicated domain, so all of his emails have been coming from the default MS GSNDR domain from high level.
Unknown Speaker 2:18:01
Yes. So yeah,
Unknown Speaker 2:18:03
yeah. It looks like every single one that's been sent. It doesn't matter what I pull up. Everything's been sent from that domain. So yeah, you definitely. If you haven't been getting many responses, this is definitely probably why.
Unknown Speaker 2:18:18
Definitely want to go back and update that. Just like I said, follow the steps. Just go back to the quick start. Make sure you get through all this stuff. Everything's set up in order so that
Unknown Speaker 2:18:29
like you don't want to skip ahead because there are some settings like in the beginning that will need to be set up prior to getting further down here in these phases. So just make sure you go through all of those steps, set everything up, and then you'll you'll be good to go.
Unknown Speaker 2:18:44
Yeah, got it. Appreciate that. I'll I'll run back through that again. This some of the stuff you have to um, it's it's real particular. So I so I understand. The only thing I did was I. If you go back to my dashboard, you'll see that ron@sackhive.com. That's where I changed my email. It was the dashboard on settings.
Unknown Speaker 2:19:08
Dashboard settings. Yeah, the business profile. Yeah, see where it says business email. Yep. That's originally my purchase email for the for the
Unknown Speaker 2:19:18
for Smart Directory AI was there. Okay. So I ended up changing it to this. What we see now, that's the only thing I did different. So I guess that really doesn't even matter. I have to go to the through the lead. This is just like this right here. So this this information can be used in different merge fields, just like I showed you with the website. Right, we have that merge field inside the template, so it automatically pulls this in. This will automatically get pulled in into some of the email templates, where it's like it gives the the contact email address. This will get pulled in there and shown at the bottom of every email. So things like that.
Unknown Speaker 2:19:57
Okay, but that's not going to change the actual from email.
Unknown Speaker 2:20:00
Gotcha, and this doesn't get pulled into every single,
Unknown Speaker 2:20:05
I guess, workflow. Just wherever it's necessary that this one gets pulled into as as this business website,
Unknown Speaker 2:20:15
kind of like a plan. You know, if if if the plans are necessary, then the plans will get pulled in if this Ron at Sack Hive email is necessary for whatever. Where it'll get pulled in appropriate accordingly. Correct. Yep. All right. Yeah. So if this is if this is where you want to get contacted, then that's that's perfectly fine. If this is not where you want to get people messaging you, then I would definitely update this to whatever email address that you want to use.
Unknown Speaker 2:20:43
Other than that, the next thing that you need to do is set up, like I said, a dedicated domain for sending the email out,
Unknown Speaker 2:20:51
and that's as simple as just creating a subdomain that you can send from the system inside here.
Unknown Speaker 2:20:57
Get that all connected,
Unknown Speaker 2:20:59
test it, make sure that it's coming from the correct domain, and the way you do that, like I showed you, you can pull up any email; doesn't matter. Click these three dots over here on the right, click on details, and it's going to show you exactly what the from address
Unknown Speaker 2:21:13
is. Okay. Okay. So you should see your domain right here
Unknown Speaker 2:21:19
if you've set it all up Correctly.
Unknown Speaker 2:21:22
Okay, great. Sounds good. I'm glad I mentioned that MSG deal on the incognito. Yeah, yeah. I'm glad you did too. I wouldn't have checked. I wasn't even thinking about it. Yeah.
Unknown Speaker 2:21:33
Okay. Sounds good. I appreciate that. Thank you, Jason. Yeah. No problem, Ron. Yeah.
Unknown Speaker 2:21:38
Jason, sorry. Can I ask on that topic of setting up that email
Unknown Speaker 2:21:42
dedicated email domain. Do you do you need
Unknown Speaker 2:21:47
a
Unknown Speaker 2:21:48
hosting area for your emails, or is it not necessary if you use that? No, because it's it's not an actual dedicated inbox. So a sending domain and an inbox are two different things,
Unknown Speaker 2:22:01
and this is not a. We're not setting up a dedicated inbox. So no, that's a good question. But no, you do not need to pay for anything extra. You don't need to do anything extra. This is simply setting up the domain so you can send email from it. Again, it's not a dedicated inbox though. Responses to the emails though will show up inside the conversation section, inside high level, but again, it's not a dedicated inbox like you would set up with Google Workspace or like you know like a typical inbox that you think of, right? Yeah. But what what what the question is: Do I actually still need a dedicated inbox or not?
Unknown Speaker 2:22:38
Oh yeah. Can I rely on this? Oh, definitely. Yeah. Thank you. Oh yeah. That's all I wanted. I just wanted. Yeah. No. I. Yeah. That. This doesn't negate having to have a dedicated inbox. No, you definitely want to have a dedicated inbox for sure. Okay. Yeah. 100%. Thank you. Yep. No problem.
Unknown Speaker 2:22:54
Alrighty, guys. Well,
Unknown Speaker 2:22:57
we're we're about 25 over, which is totally fine.
Unknown Speaker 2:23:01
Like I always say, we're we're here to answer everybody's question till the very end. So
Unknown Speaker 2:23:06
I'm glad that we got to everybody.
Unknown Speaker 2:23:08
Appreciate you guys for showing up, asking some really good questions, and I think we I think we did well. I think we we helped quite a few people, so that's good.
Unknown Speaker 2:23:17
Anyway, we're here every Tuesday noon Eastern, doing these calls, like I said, we usually hang out for about two hours, answer questions. But if you can't make these calls, we do have a dedicated support desk, which is available seven days a week, which I highly, highly encourage you guys to take advantage of. I'm going to go ahead and drop a link. Let me just grab that real quick here.
Unknown Speaker 2:23:40
Where is my link?
Unknown Speaker 2:23:47
Here we go.
Unknown Speaker 2:23:50
All right, smart directory. AI
Unknown Speaker 2:23:53
forward slash.
Unknown Speaker 2:23:56
Did it not drop in?
Unknown Speaker 2:23:58
There we go. Forward slash contact dash support. That's our support line
Unknown Speaker 2:24:04
or support link. If you go there, there's a form. Just go ahead and fill that out, and that'll go directly to our support desk.
Unknown Speaker 2:24:14
It's really helpful if you can do a screen share or at the very least screenshots. Screen share is fantastic, though. Definitely helps isolate the issue a lot faster with our team. So if you can do a screen share, highly encourage you to do that, and then just pop that link into into the and the support form there, and then the the team will get back to you. Anyway, I really appreciate everybody coming to this this call. It's been great. Hopefully, you guys have a fantastic week ahead, and we'll see you guys all next Tuesday. Take care, everybody.
Unknown Speaker 2:24:45
Thanks very much, Jason. I learned a lot. Bye. Awesome. Thanks, Fritz.