Transcript
0:02
All right, welcome everybody. Welcome to the SDA I call Happy Tuesday. I think by now, I think everybody here knows the drill. There may be some new people, though, so I'll repeat myself. Bottom of the zoom window, you'll click on the React option. It's a little heart icon. If you have questions, go ahead and click that. There'll be an option when you click the React button to raise your hand. So go ahead and raise your hand, and we'll start answering questions. And just go on down the line. Help. Everybody is having a great day so far. All right, Cameron, let's go ahead and jump in. Raza, it looks like you're the first up.
Yes, sir, how you doing? I'm doing good.
0:56
So one of the things I'm kind of having a issue with is the A to P authorization, that's kind of my biggest bottleneck right now. And because that, I've not been able to launch, launch anything, and I've got my VA that's also on with me today, just now. And he's kind of has done multiple A to P before, with goha level and but still this, this keeps coming back as rejected. Done it three times. Now it's they're saying, okay, they're accelerated to the next level. So because of that, I think my voice AI was failing because there was a, I don't know if that's a connection or not, but there's a section where, on the outbound voice AI agent, we have to do this validation, right?
2:08
So for voice, so actually, let me backtrack real quick. So yeah, I know that a lot of people have been having trouble with ATP. There was a recent update that just happened, I don't know, about a week and a half ago, and I know high level is looking into it. I know that they've mentioned that they're, they're going to be coming out with some some new training, updated training, on ATP, because the regulations change slightly. So I know a lot of people are having trouble there. So so there's that. So there's that side of it. Second piece to it is to launch your to go ahead and launch an SDA I site. At P is not required A to P is required to send text messages, but to make phone calls, you do not need to read a to go through the ATP process and register a phone number to make phone calls. So if you're just making phone calls and receiving calls, you don't need to worry about that.
3:10
Okay, what about this area? So this is what I was told, was this is failing because of the A to P, and this is where the outbound agent calls when there's a claimed somebody claims a side, right? So here in the A one AI agent and update disclosures. Now Tom's video that he has in training only had three solutions, but then I guess it updated, upgraded so it has this and it's failing this last one I can retry.
3:58
Yeah, I do believe, for if you're using an outbound agent that the app that ATP is required for outbound agents. But again, if you just want to make phone calls like yourself, or have a VA, make phone calls or receive phone calls, you don't need to go through this process.
4:17
So we I can connect the automation and start doing the emails, right?
4:24
Oh, of course, yeah, 100%
4:28
and then start to drip on those and keep adding more businesses to the directory. And then use, basically, just pick up the phone and call to do the, you know, the cold call or get them, let's see how many. What's the percentage of people that claim themselves? What do you what have you seen?
4:53
It's all over the board. I would say it. I mean that depends on so many different factors. Depends on. On, you know, the quality of your list, first and foremost, quality of the email addresses that you have. You know, are these people they are like, Do you have a presence in your local city? You know, do people know you? Do they not know you? I mean, there's so many different factors that I would say will play into that. Okay, so, yeah, response rates. Trying to think like response to the emails you're probably looking at, I would say anywhere from a 20. I've seen upwards of 40% response rate to those emails. But you know, I would say probably average. I would say anywhere from maybe 1015, to 25, 30% somewhere in there. So it's going to be, there's going to be a spread for sure. Okay, but really, it really boils down to the quality of your list. I think that's, that's first and foremost.
5:58
Okay, so right now, I'm just kind of using the one that you guys gave me. And then I guess using the prospector tool is the next best thing to add new list.
6:16
Yeah, prospector tool. Oh, shoot Cameron, help me. I'm blanking on the name of it. What's our what's our scraping tool,
6:31
like a get my mute button, d7 d7
6:34
Yeah, that's right. D7 Yeah. D7 Yeah. I mean, there's list brokers out there, tools like d7 Yeah, the prospecting tool inside high level, yeah, I would say either any of those options would be great.
6:50
Okay, all right, appreciate it, man, yeah,
6:53
so and then just keep an eye out on the ATP stuff. I know high level is very aware of this, so just keep an eye out. Just check in with them. I think I saw an announcement on their Facebook page. I don't know if it was last I think it was last week on it, so just kind of keep an eye on it. I know it's something that they're, they're aware of, and they're, they're trying to, trying to figure out what's happening and build some training around it.
7:21
All right? Thanks. Yep, no problem,
7:26
right? Abigail, looks like you're up next Hi.
7:30
Yeah, thanks for doing this, you guys. I'm brand new here, so I'm very excited to get started. I also have an A to P question, but I actually know that I've already heard you answer him. I'm wondering if maybe the information I have here on my screen might be helpful for you guys. Um, because I guess essentially, like, what I'm running into is when I go to verify it, I can't add the certain criteria to our registration form that I need. I can edit, you know, the required fields, the two bottom notices the consent right? I can edit those, of course, but what I can't do is they're requiring us to put a privacy, privacy note or something and a terms of service at the bottom of every form that are that's clickable. And so when I'm looking at the page setup in my own system, I just don't see where I can edit that specific form that you guys have built into the directory. AI companion, if that makes sense. Okay, can I share my screen? Of course. Yeah, go right ahead. Thank you. So let's start. I think this one will be that's the right one, yeah. Okay. So this is, like the notice I get, and it sucks because it's such a small freaking photo, but I can send it in chat if you want to save it, but it tells us everything that we need, at least for the opt in form to get approved. And the only reason I'm bringing up is just because I can't edit that form, right? If we had access to do that, I don't think we would be having as many complications with ATP at this point, and they're just getting really assisted on what they want nowadays with go high level and everything.
9:01
Hey, if I can jump in here real quick. So first thing is, you can edit that form if you want to, but it's actually not necessary for this, because the fact that you can't see that form in your high level account also means that high level can't check it as part of this opt in compliance thing. So basically, what we've done is just bypass the like, just create a new form in your high level account that's specifically for A to P registration, like for your verification, and then set it up exactly how they want to how they want it set up, and then use that. And you can also update if you have any other actual high level forms in your account, but high level doesn't actually check the form that's on your site, because it's not a high level form. So you can and should, like you want to be compliant, so you can edit the consent boxes on that from the branding settings of your site. I've done that. Yeah. Yeah, but as far as actually passing the compliance check, I would just use a dummy form in your high level account.
10:07
Fair, okay, and I don't know if I did something wrong last night when I tried doing that, um, I actually saw that we had a couple pages in there that had like, a contact form. I was like, sweet. I'll just edit this really quick and just send them the link to this. But when I connected my and this could just be a cash problem, but when I connected my domain inside of the actual go high level, it like broke my actual website here, like this wasn't loading anymore, and I don't know if I did something wrong, or if we're not supposed to connect our domains to two places, or am I just kind of screwing it up? Yeah, so
10:41
you don't want to connect the same domain that you put your that you connected to smart directory in the smart directory AI app, like whatever your smart directory site URL is, you cannot connect that same domain in high level because that domain has to point to one place. And you can either have it point to your smart directory site, or you can have it point to high level, but you can't do both. So what you what we recommend for, like funnel pages, like the about page and the contact or publishing your form all those kind of things, is just add a sub domain. So like, instead of my directory.com, make one that's like, go.my directory, okay, pages.my, directory.com, or something like that. And then that's the domain that you should connect inside of high level in the domain section, and connect that to your funnels and your your forms and all of that. Great. Yeah, I would switch back your main domain. If it's still not working, switch back your main domain, your DNS settings there to the what's what we give you in smart directory, and get that fixed, and then go and add the one for the sub domain so you can add that to high level. Great.
11:52
Thank you guys so much. I think that's really all my question I had right now. But you guys do this weekly. Am I correct? Yep, every Tuesday, wonderful. I will probably be back. Y'all, thanks.
12:03
Yeah, no worries at all. We're here for you. And welcome to the group. AV, Gal, happy to have you. Thank you.
12:10
Awesome. All right, satire, it looks like you're up next.
12:14
Hello, hey. Okay. Dorn tried to help me last night, and I've had some one or two sponsors in Facebook regarding my my challenge here with the email I I was responding to One of the people that that one of the businesses that responded, they let me know that their email information, or, you know, all their business information was, was correct or not. And so one of them let me know. Well, both of them let me know what they want. And so I made the correction. But the what is it? The claim your business, or claim this business link,
13:20
I was told to one of the instructions I followed that didn't work out too well, was to copy and paste that that link from the email. And it didn't work. It took them to when I tested it, it took them. It would be taking them to my conversations list. I don't know if they would actually see it or not. I would imagine they would have to be logged in to do that to be able to actually see that. I tried to test it be in the draft, but it wouldn't let me know. You know, I couldn't test it in the draft, so I sent the email and then looked at it, clicked on the link, and saw that it wasn't, you know, so I was also dawn. Was was was telling me to what did he tell me? Anyway, I need help. Okay, I don't think the second email went out for them to actually, you know, to click on that link because I turned it off.
14:30
So you're having issues with that link. You're saying the link is not working correctly. That takes somebody to the business, yeah? Sorry, the business listing, right?
14:39
But that's my that's my there in copying that that you know that link, because it anyway. How do I fix that? Now I they responded to me, letting me know, because i What i. Put in the in the email that I sent to them was also their marketing audit, and I got a response that it was very good information, but I didn't see where the next email went out to them that has the actual link again, because, because of the fact that they, because I turned it off, turned off that, that that setting, once they respond, you know, but I think that that would be across the board, though, with everybody, right? That once they respond, they're, they're out of that, that flow,
15:37
if that's turned on, correct, yes,
15:40
okay, so, but I turned that off. Okay, so I don't think they got the next email that would actually give them the link, if you know what I'm saying.
15:54
Okay, Doran, looks like you've got your hand up. I know you've been working with satira. Okay, so I want to chime in real quick and
16:03
explain Yes, or expand on this a little bit. Sure she's sending the cold outreach. The first one is the warm up that says, Is your information correct? When they respond, she was updating the information and then sending me sending a one off email using the link dynamically created link in the template, which will not create the dynamic link in the one up, so it's sending them to the conversations you follow me, and then she had turned off the automation, so they're not getting the automation beyond that cold even the first outreach. So we need to make sure she updates the staff. Sends a one off that says we've updated your stuff. Look for an email and then what's the system right? And that'll fix this whole thing.
16:55
Okay, okay, cool. All right. Satiric, do you want to share your screen? Okay,
17:19
that's not what I want.
17:23
All right, let's open up the Yeah,
17:28
all my emails. Okay, let me get rid of this bar here
17:34
that so annoys me always in the way. Okay, okay, this, this is the person here. This is the email. So it did the other one, yeah, the other email did not go out because I had already turned it off, right?
18:00
So you just want to be able to send, you just want to be able to send a one off email in between the automation. That's what it sounds like. So let's go ahead, at least be able
18:13
to get, I want them to get that link so that they can claim their list. Yeah, okay, that's what you're saying.
18:19
Okay, so let's go ahead and turn let's just make sure that that automation is turned back on. So we need to go into our automations here.
Go into smart directory. Ai, yep. Outreach, okay, so those are all looks like all those are active.
So you must have just turned this back on.
18:56
Well, no, I had sent out some other emails.
19:01
Yeah, they were one off emails, though, that weren't in the in the automation, correct?
19:05
No, they were in the automation, okay? Because actually, I had more than than 12 so the others have gone are going through. So here's the other
19:18
Okay, and so then and they're receiving, they're receiving the correct emails. Okay, all right, so Dorne, what am I missing here? Everything looks like it's set
19:32
up correct. It is. But the people that replied, they needed updated information. She was sending a one off and adding that dynamically created link from the automation into the one off, and it wouldn't translate, right?
19:47
I think you just need to show the the Business Link custom field in the context so she can grab that business link from the custom field of the contact that she's sending a one off to, instead of she's trying to copy it. Right now for. Within the conversations. Yeah, exactly. That was link, yeah. So yeah, Jason, how to grab that business, the business link from whichever contact she's emailing, yeah, and fill that in instead of the one that she copied from within the
20:15
conversation as a custom value. Correct. Got it. So let's go.
20:19
Let's go into conversation. Satira, and then let's find out. So what's the name of the contact that you've been messaging? Is it this one? Lauren Reinhardt, okay, so let's go ahead, go ahead and click on her and then once that loads, go ahead and click on her name. Over here in the top right,
20:43
satire, do you have a template for this one off email that you're sending, or are you just copying and pasting it every time from somewhere?
20:52
No, I don't have a template, and this is the only email that I actually sent out. Gotcha okay, I've got that far off, that far off down the road is
21:11
this where I'm supposed to be?
21:13
Yep, that's where you're supposed to be. So then just scroll down here on the left hand side. The only thing I
21:20
just noticed is, this is the consumer contact, I think
21:26
that she the company is called, I think it's builders, and she responded on behalf of the, I guess the owner, or Whatever, or Judd builders. That's the name of the business. So, yeah, so she, she responded personally herself versus Judd, you know the owner.
21:54
So yeah, we definitely need to, we need to find that list or that contact record for the business. So Judd builders, so let's go back into Contacts, and let's just locate the contact record for Judd builders, and we'll open that up, and then I'll show you where it's at. Okay, is it moving? Hold on. Let me i
so you can do a search right over here.
22:35
Okay, I'm lost here. I
22:51
Okay, there we go. Yep. Go ahead and just click on Jed builders there, and then on the left hand side again, if you scroll down here, you'll see a folder called directory listing data towards the bottom actually go back up just a little bit. Where is it at here?
23:19
I guess it's in that additional info.
23:22
Yeah, click on additional.
23:31
This is that stuff I was telling you about before that shows up in here after they respond. I don't know what this is. It's like a looks like a survey.
23:45
Yeah, that's what this
23:46
is gathering. How do I get that out of there if I don't need that? I mean, where would that even come in at?
23:53
Well, let's first locate this field. So let's scroll down here for a second. Here satiria, all the way to the bottom. Okay, yeah, I didn't see it there. Thing is long.
24:12
It's up there. It was just still loaded as you were scrolling, yeah, scroll back up to the bottom of that additional info section, up a little bit more.
24:22
Where did it go? There it is, right. Yeah, Business Link. So that's the link that you would send if you want to send her a one off email with a link to her listing. This is the actual link to the listing, okay?
24:41
And it's okay for them to see that link and not, you know, label it differently or like you have in the you know, claim this business.
24:54
I'm not sure I follow. Okay?
24:57
So I take this and I copy and paste it right? Right, correct. So it doesn't matter that it's, it's, they can read that like that. I mean, it doesn't, yeah,
25:08
that's fine. You're just saying a naked link versus, like saying, putting the text click here to clean your business and then making, oh yes, clickable. You could do it either way. But right, yeah, that there's nothing wrong with them seeing that link. That's the link to their live, you know, public listing on the site.
25:25
Okay, okay, all right, I didn't know if that looked, you know, unprofessional or what, because I didn't have no problem sending it.
25:31
No, actually, it's, it's actually kind of recommended as best practice for email, because it otherwise, it's called a blind link, right? If you just, if you just put some text and then set the hyperlink to it, there's a little less trustworthiness there, because they can't see unless they look at the bottom of their their browser window. But right? You know, it's, it's almost like you're trying to hide what the website URL is, whereas, if you just put the URL in there, like you've got a great name that's for your local directory, that kind of gives you some extra credibility when they see this is the Asheville directory. I think it would be completely fine. Okay, it really It's fine either way. Like, if you want to put it with a, you know, some text and make that clickable, you can do that. Just type the text in and then highlight it, and then nice the link, and that will make that text clickable, I think in the high level editor.
26:22
Okay, all right, I'm not going to concern myself with all of that at the moment. Um, let me see. Okay, so the so I can just go ahead and send a another email with this link, letting them know that they can go ahead and claim their their listing, so that they can see it. See, because I did do some, some because the fact that they responded, I went on and prettied it up a little bit more, you know, I put in, you know, just from their website and so forth.
26:52
So, yeah, yeah, that's it. That's all. That's all you need to do is just send that link over and they'll be able to pull it up live on their end, okay, and and they'll be able to claim it directly from that page. Okay, all right,
27:09
so the next question, Okay, where am I? I was trying to when I was filling in there, not them. Who was it? Where am I going? Trying to think, where am I going. Here, smart direct, AI, that's okay. I couldn't pull in. I don't know what, what? Maybe it's fixed now. Oh no, but I couldn't pull in in one of
27:41
the let me show you. Here we go.
27:48
Okay, when I was trying to pull in their name, let me see if it'll work. Now, it was like it, see, I'm getting this now. Okay, yeah, Google is not pulling it's not pulling in.
28:07
So there's that tells me that there's got to be something wrong with your Maps API key
28:13
and what happened? Because it was working before.
28:19
Yeah, we don't really want to troubleshoot that live on this call, but what we can do is maybe Ron, you could help satira troubleshoot her, her Google Maps API key,
28:33
yeah, and just fix Charles issue, just like five minutes ago. So if you could submit a ticket and I'll just like, fix that for you. Okay, thank you. You're welcome.
28:47
So yeah, satire, if you want to just get with Ronald, he'll help you sort that out. But yeah, that it's, it's got to be some issue with the API key,
28:55
okay, because of the update of the SD AI, because before you know it was working,
29:05
I don't think so.
29:08
My thought, yeah, sorry, yeah. The only thing that I've noticed is like, Google automatically adds the Places API rule which doesn't work and causing the problem. So I have to double check. Okay. All right, so I just sent in a ticket, an email, yes, please, yeah, okay. All right, that's it for me.
29:28
Thank you awesome. All right, satiria, we'll get you squared away. Thank you. Okay, all right, Mark, looks like you're up next. Hey guys, so good. How are you good? Yeah, what's, what's happened? We haven't seen you for a little while? Yeah, yeah.
29:47
Well, it's, it's been cold out here. So, yeah, I've been outside building fires, nice. So I'm trying. To reduce my manual touch points when I'm doing an upload, uploading a CSV file. And so originally, my little app was dropping in a category for each business based on the SDA I categories. And what I found was that by doing that, when I upload the CSV, pretty much, if, let's just say, I have 50 businesses that I'm uploading, if I have all my data right in my CSV, I don't have to, actually, initially, I'm sorry dog is squeaking. Hey, I don't initially have to touch anything, because all the businesses immediately load into their categories based on that, you know, business category. And so I'll share my screen. It seemed like there was a change. And I just wanted to clarify, is this just my imagination, or did something change on the back end of the load? So,
31:13
so I'm in the mapping section here, and so I uploaded this demo CSV file. And unless I'm crazy, it seemed like initially, when I put two two different tags in here, in my initial testing, just a category tag and a business tag. And so I would initially map this to I'd put in BU and I swear
31:38
it would. We did have a change mark, which we're supposed to announce, and I'm just waiting for a video so that we can, we can put this out. But it just went live. It just the name of this field changed. We've been talking about doing it for a while, but it's now called listing labels. It works exactly the same like it did before, in this part, just the name of this field change. So if you back it up and just start, start typing listing, you should see listing labels right there. Okay, cool. The reason we did this is because when we originally named these business tags, we we, we just came up with a name and thought, yep, that's these are businesses, and these are tags you're going to put on the businesses. So that sounds good business tags, right? However, it's caused all kinds of confusion, because there are, there's a separate set of tags, which are the built in high level tags, and the tag you add to the contact to make it a listing is the tag business so there's a whole separate thing called a business tag, which has nothing to do with the business tags that were here, and that just made, that just confused a lot of people. And then it was, we always had to specify, no, we're talking about the high level business tag, not the these, you know, the business tags in the app. It was just a mess. So we have, we just changed the name of the of the what we call business tags within the system. They're no longer called Business tags. They're now called listing labels. Okay, perfect. That way, you always know when we say labels, we're talking about these, when we say the business tag, we're talking about a high level tag that is business. Gotcha.
33:10
So I should be able to map import and all those businesses would you know, in theory, go live in their categories? Correct? Yep, awesome. Okay, perfect. Thanks for that. I sure appreciate it.
33:25
Yeah, absolutely sorry for the confusion. There no problem out on it, probably today.
33:32
Yeah, all good. Thank you again. You're welcome.
33:36
No problem, Mark.
33:39
All right. Satiria, did you have another question? Wasn't sure because your hand was still up?
33:46
No, I meant to lower it. Okay, no problem.
33:54
All right, Ramesh. Is that how I pronounce it?
33:57
That's close. Okay. Simon, you use user. I'm just starting out, and I did my first batch of outreach emails. Submitted first 100 went okay, but the second 100, when I submitted it, it had, I think, more than 10% bounce rate or something. And GHL gave me a message saying that, hey, your campaign is suspended because you guys, you have to turn on the Verify Email thing, otherwise you're getting too many so I did turn on after that, but I got too scared, though I'm not sending any more campaign. So is this to be expected? Did I do anything really bad? Or is there some do I need to turn on the Verify Email all the time? It does cost me money?
34:46
Right? Right, right? Yes, that is best practice. So short answer is, yes, you didn't do really anything wrong. I think it's, you know, a lot of people make that mistake. I've done it in the past. It's just what you want to do is you just want to make sure that you verify every email address that you're sending to. That's going to keep that bounce rate super low and allow for a good deliverability rate. There are third party tools that you can use outside of high level that and that's what I do. I actually double verify my my lists. One of the tools that I've been using for years is called never bounce, and it's a paid tool, but it is. It's not there's no monthly subscription. It's just kind of pay as you go. And it allows you to upload a CSV file spreadsheet of all your your contacts, run it through their system, and then it basically gives you a downloadable CSV file of every email address that was verified. And then from there, I take that list, and that's what I import into high level and then I keep the verification turned on inside high level. So it's essentially a double verification. But what that's allowed for me is to keep my Bounce Rate basically at 1% or less, which allows for long term good deliverability rate over time. I haven't had any issues.
36:22
So great idea. One question is that, okay, is there a way to find all the bounced emails from the automation that was sent out so that I can now do some surgery on that I can redo, recheck things I didn't know how to do that. I know when you send email campaigns outside the automation, I know I can see the bounced stuff in the statistics, load, load more statistics has it. But in automation, how do I see?
36:51
Yeah, let's, let's go. You want to share your screen? I can show you exactly where to go.
36:55
Sure. Sure, I can do that. Let's go.
37:05
So this is my private this listing, my prime listing sub account where I'm setting everything up. Perfect. Where would you like me to go? Automation, Yep, let's go over to automation. Automation, smart directory, outreach, free listing. Of course, I removed everything, so right now, I don't have anyone queued up, but I did try with few hundreds.
37:33
Yeah, that's not a problem. So what we'll do, there's a couple different places that I want to show you, but the first one that I want to show you is going to be if you click on my drawing tool. Here we go. If we click on this little icon, right here, this little pi icon, go ahead and just click that, you'll see that you instantly get stats for each email. Okay. What you can do is so you can get this. This is really nice, because you can just get an overview of all the stats for each email that gets sent in an automation. But if you go ahead and just click on this, this email here, yep, just click anywhere on it, it's going to pull up a list, and you can click through. So right now you have the bounced emails selected up here, but you can click through. You can click on, replied, you can click on, clicked opened right. You can see all of those. It's going to give you a filtered list down here below. And then if you you can actually export this entire list here.
38:40
Oh, wow. I never, ever clicked on this pie pie. But okay, got it.
38:46
So you brought up a really good point, and this is something that I like to do as well. I actually do this before I do a send out. But I also do it if there's if the list, you know, if I get a bunch of bounce back, which very, very rarely happens anymore, because I do a double verification. But what I'll do is, I'll take the initial list, upload it to never bounce and say, I upload a list of 1000 contacts, and 800 of those come back as good. The 200 that came back as unverifiable. What I'll do is I'll take those 200 and I'll send those over to my assistant, and I'll say, hey, these 200 came back unverifiable. Go out on the internet, scrape the internet, see if you can find an alternate email for these 200 businesses. That way we're not just throwing those contacts away. We're actually looking for an alternative email address for those 200 and then once we do say we're only able to find 100 out of the 200 that had a different email, and then take that list of 100 re, upload that into never bounce, and then take. Take the verified list that they give me, and that gets added into high level so I don't just throw the contacts away. We've spent all this time building the list. If an email address comes back that it's unverifiable or unverified, I just do some extra work to see if I can't find an address that and a secondary email address. But essentially you can do the same thing here. So you've got all these bounces, you can go, you can export this list and do the same thing,
40:32
yeah, so then I don't have to go to contacts and look for things that shows unverified kind of thing, bounce. This is much easier method,
40:42
okay, yep, just export the spreadsheet
40:45
I see. Is there anything right now I need to do to get out of GHL warning. I mean, I did turn on the Verify. Would I be able to send a campaign now this outreach now or No, as long
41:03
as it's 24 hours later, I think they, they, they'll restrict the account for 24 hours, and then after that restriction, after that time period, then yes, then you can resend. But, yeah, I
41:16
hope it is affordable, but I'll take it out.
41:21
Yeah, it's, it's a, I can't remember what they charge. It's a fraction of a cent per verification. So, yeah, it's pretty affordable.
41:32
Jason, does high level have a built in thing where it will not email those bounces again?
41:40
No, that's actually, you bring up a good point. It's it's supposed to do that, but I've seen it where. So essentially, what it's supposed to do is, if it hits bounce, it's supposed to mark the contact as D and D. So we can test it. Sometimes, I've seen sometimes it works, sometimes it doesn't work, but you bring up a good point. So go ahead with that list. Let's just go back in there. Just go ahead and click on that first email, and then click on the bounces.
And then let's just click on this first contact, this Kevin's painting, and let's see if it marked him as DND, no, no, it did not. So this is something that high level supposed to do automatically. What what you can do here is obviously all of these, the ones that bounced, you're going to want to remove those contacts out of your high level system and do what I just said, try to find an alternate email address for them if you want to keep those contacts and then verify them and then re upload them. So you'll want to remove them. So definitely,
43:01
if I re import those contacts with blank email ids, and then it is not going to replace the existing email id to blank, right?
43:10
Blank email id. You mean without an email address? Yeah, without an I
43:15
have a CSV for this. Bounced guys. I The CSV, and the name and everything else, but the email is blank and re import it, it's not going to make the existing email go away right in the con in the contacts, no.
43:32
So there are a couple different ways that you can handle it. So obviously, you'll want to do what's called, how actually?
43:46
Well, here's the reason I asked. You could tell me whether this would make sense or not, but you could just set up a simple workflow that is triggered on the contact response, or whatever that workflow trigger is called, where you can select whether a contact opens clicks. You'd want to select bounced. Oh, and then, so basically would just be in one workflow that would be called, you know, bounced contact or something, and it would trigger every time that a contact response is bounced. Yeah, if you go to it, we can figure out which one it is.
44:21
Start from scratch. Yeah. Let's try to do that.
44:24
And then you could add a if you wanted to. You could add a tag to the contact and then mark it as d and d for email. Nope. You want back that up. You want one that is scroll down a little bit in the contact section. There contact, no, not, engagement, score, keep going. Events, it's got it's under Events,
44:51
customer reply is that
44:52
email events? Email events got it. And then add filter, yep. Event, you. Is bounced. So now say that
45:04
it's not going to do for the things that's already bounced. This is right?
45:10
This would just be for moving forward, but that's why I asked if high level does this automatically, like, I know, in other email systems, an Active Campaign, like, once a customer bounces, it will not email them again, right? You don't have to unsubscribe them. You don't have to delete them. Yeah, the system will not send an email to to an address that has previously bounced. But I wasn't sure if high level has that or not. So what you could do here is, I would actually apply this to your whole account, not just that free listing. It's up to you. You could do it either way, but handy to have across your whole account, right? So that you know at any point, yeah, at any point, if an email bounces, that it's going to fire this workflow. And then what I would do for the actions in this workflow, yep, down below is probably put a tag on them so you can easily find them, right? Add Contact tag bounced. And then also under that you could select to set the DND,
46:09
yep. And then awesome suggestion, my friend, this is, this is great
46:18
outbound disable for specific or enable DND for specific channels. Nope, you want to enable DND. No, no worries. It's kind of confusing the way they've got it phrased. And then, if you just publish this, give it a good name so you remember what it is. But this this way, instead of having to manually go and export that list and then try to figure, you know, remove those contacts or overwrite with a blank email, like all those issues, you can just make sure that the minute they bounce, they're not getting emailed again until you take a look at them and either fix the email or delete them, or whatever you want to do, The only other thing you'd have to do is add in your free listing outreach or anywhere else you've got to do somewhere a step that checks and says, Does this person have the tag bounced? If so, kick them out of the automation, right? Or don't send them any more emails. So you don't want it to be before the first email of your free listing outreach, because then you don't know if they're in a bounce or not, right? They've never got an email from you. But after that first email, I would add a step, a conditional after that, that maybe it waits one day and then right before it sends email, number two, it just checks, Hey, did this? Does this person have the tag bounced, and if so, just end this automation. Otherwise, keep it going.
47:45
That will be an if else statement. Yep, exactly. Okay, so then I would have, okay, I'll do after first email only. I didn't know what to do after every email, right?
47:57
It's up to you if you wanted to be more, you know, like in case somebody's email goes dead in between, then you could catch it for email number five, but that 99% of your issue is going to be taken care of if you just do it before the second email, right? Once you've sent one, then you're going to find out who bounced and who didn't. Then just make sure you're not sending them email 234, and five.
48:19
Okay, and one last question, if you guys have time, is it Sure? So, of course, just to understand things, I've got some free listings, some already there. You know, all these guys are free listings, so they already show up on my listing site, and they have not claimed. None of these have claimed. So what exactly is changes when somebody claims? Is it just the picture that they upload, the cover picture? Is that? How it changes? How do I see that? I mean, what is the value add that the guys who are claiming will get by claiming because right now, it is already listed.
49:06
Right so, once they claim their business, obviously they can customize their listing. They can add to it, they can add photos. They can, you know, update their description, all of those different things, as far as like, knowing whether somebody has claimed or not, you should get claim requests. So if you log into the back end, you'll have a claim request section, right?
49:27
Has claimed? Yeah, I know that I will get that Yes. So right, right. I was just wondering, you know, I thought that listing would not be shown to people until they have claimed. But looks like listing is shown and even if not claimed, right,
49:42
correct, yes, listing is shown, even if it's not claimed that is correct,
49:46
the answer in a single word, Ramesh, is control. That's what they get. So it's the same idea. It's the same value proposition as like you're you've already got a Google Business Listing. Why would you claim it? Well, because you can't edit anything or update. Anything, or change your picture, or add your business hours, or any of that stuff, unless you claim the listing. So that's the big the big thing that they're getting is just control over what is shown on that listing. When you start, you control that you've added their listing to the site. It's they haven't claimed it, if they want any control over what that, what that you know, what that listing looks like, and then able to add their other features and all that, their website, social media, profiles, all that kind of stuff, they need to claim it
50:30
Yes, and that also depends on what you let them do. Exactly, yeah, listing, yep, it sure does. So it's in my free plan. I have got only phone, website, Google, map, profile image, cover image, no, I don't even have cover with that profile image, right? This is what I thought was part of the training. So I just turned on five thing is the more thing that I need to turn on for basic listening, like I don't even have business description.
50:59
Turned out it really it's up to you, and it's always kind of a balancing game. It's a trade off between making your free listing as attractive as possible, right? Like on one end of the spectrum, you could just give them everything for free, and that would make your free listing so attractive to local businesses, but it would make your premium listings very difficult to sell. There would be exactly zero reason to upgrade. So the opposite end of the spectrum is you give them nothing for free, right? You let them add their business name, and then you've got all of that stuff in your pocket to to lean on when you're trying to upsell a premium listing, but it makes your free listings much less attractive, if all it is is a business name. So the short answer is, there's no easy answer. It's kind of a balancing game there of of putting what you want and what you think makes the free listings look good and attractive. And when people go to the site, they go, Oh, wow, this is something I want to be a part of, but still leaves enough meat on the bone where you've got something to say, Hey, if you upgrade, you get x, y and z extra features, you know? Yeah, understood. I We usually recommend, like, pretty close to what you've got. Yeah. The big ones are the name, the address, the phone number, the website and the images. Those are the big, kind of
52:22
basic, only a profile image, not the cover image. Should I put both? Yeah, and that's fine. That's up to you. But I think only thing I'm ambivalent about is business description.
52:33
Well, it's up to you. If you here's the other thing that you could kind of use to make your decision is, do you have business descriptions for all the listings that you're importing, like whatever tool you're using to get your CSV file of listings, do those include business descriptions? No. Because if not, then there's, there's much less reason to include it with the free listings. Because most of the free listings you're importing, you're not going to have a description there. Anyways, it's just going to be a blank spot on their listing page. Right? So that may be, that may be a factor, right? If you were getting a description with every business then, then I would say it might make sense to include it with the free but if not, then I would probably just leave it, since you're going to need them to write that anyway, right?
53:15
Okay, thank you. Thank you so
53:19
much. I appreciate, yeah, yeah, absolutely.
53:22
Sorry for the basic questions. You know, no,
53:25
not at all. That's what we're here for. Welcome to the group. We're glad to have you.
53:29
Thank you, yeah, yeah, no, no. Question is a bad question, because I'm sure if you're having that, you know, if you're thinking about if you're having the question, then multiple people are as well. So it's, this is a learning opportunity for everyone. So that was really good. Thank you, of course. All right, Kelly, looks like you're up.
53:53
Hey, I'm here. All right, thanks. I just to add to Ramesh was doing there. I have a workflow that it's bounced unsubscribed, or complains, if they do any of those things, they're put in the DND email. And I was told by high level, I do not have to do anything else. Once they're DND, they'll never get sent another email. I don't have to have another step somewhere. That's what high level told me. So I don't, I've never tried that part.
54:22
Oh yeah, you're right about that. Kelly, I was thinking about it from just using the tag, but I guess if in that workflow, if you just mark them as DND, email, then you don't have to worry about the if else in your automations, Ramesh, that would only be if you were marking them with a tag, then you'd have to check, do they have this tag or not. But yeah, you make a great point. Kelly, if you use DND, then you don't even have
54:43
to worry about that. Okay, that's great. Thank you so much. Thanks. You're welcome. Let me
54:47
get to my question here. I've been emailing like crazy. I went through the same steps that you were talking about doing, you know, Jason with downloading me. Never bounce them, you know, do all that stuff. I have a pretty good rate. I got on with another group because I'm with a review management group. I've been doing this for years, and I told them what I was doing, and they jumped all over me. They say you cannot use high levels email system for any kind of mass emailing, outbound cold email process. It's fine when they're in there, but not for cold. And they, they showed me this whole list of stuff. And these guys, like, they emailed, you know, 10s of 1000s of emails a day. They're very expert in this is, no matter what they tell you. And I did it with high level they said, what will happen eventually is your your domain will get destroyed. And I so I stopped. Now, I'm kind of at a loss. I don't exactly know what to do now, because if I they want me to buy 10 domains. They want me to use a outside program called instantly. They have, they only want to, do, you know, 100 emails a day per or 10 emails a day per domain. They got this whole complicated process that I didn't go through with because I not only deal with this account, but I deal with another account on on something entirely different. So I'm a little bit lost here. I don't exactly know where to go with this, because I've stopped all my, you know, smart level or smart directory emails, because of that, it's I don't want to destroy the domain and but they just said Absolutely you cannot do high level as a cold email campaign program. It's fine for once they're in, but not for cold. And they had, they made pretty good point. So I'm just trying to figure out it's not just a burner domain. It doesn't work that way. They very complicated process to making this work. I have to pay 500 bucks to learn how to do it, which I haven't done yet because I'm just trying to figure out what to do here, because it's so I'm open for advice.
56:53
Here, Cameron, do you want you want to chime in a little bit and then? Or do you want me to give my two cents for?
57:01
No, yeah, I just when, when Kelly got to the punch line there, that I have to pay 500 bucks to have them teach me how to do it.
57:12
There's a guy in the group that does this. There's another group that wants to charge me 800 bucks a month to do it, and but that isn't that, don't worry, that's I'm not fooled by that there these are people that are not selling it, and they were just offering, you know, I do it also, and they use the same type of systems, and they said that you just can't. There's no way around it. No matter what people tell you, you cannot get by the problems that I know I'm seeing pirate, you know, Dorne and stuff, telling me that burner things. That's why I'm here, because I, you know, you guys have showed me these things. I've been doing all kinds of stuff. I don't have any big problems right now, but I've only sent out a few 1000 emails, and these guys send out a lot more emails than I've ever sent in to the tune of, you know, 40, 50,000 a day type thing and
58:01
well, and that's kind of, what a real quick Jason, I'll just jump in and then you can take over. But Kelly, I think it's kind of a mixed bag. Like, could you do what they're doing with high level No, probably not. And you probably wouldn't want to, right as the scale increases like there's definitely, you can definitely get way more complicated with email setup and rotating dedicated domains and all of that kind of stuff that we don't get into it at all. For our volume, it's completely fine, and it's working for for lots of people in the community, they are correct that there's always a risk of causing domain. You know reputational damage to your domain with any email you're sending, whether it's from high level or anywhere else like that, risk is the same. But if you follow our process, and we recommend you don't use your, your main root domain, or your your email setup. But if you do that, you're going to be completely fine, like we've sent emails for for offline sharks, like internal offline sharks emails for years. We don't even have a dedicated IP address, like we're using a shared IP in an email, you know, a sending server. Now that the use case is a little bit different, but, I mean, if you were sending 10,000 a day, I would say, then maybe you need to have them teach you the process and look at what they're doing. I'm sure they figured out some stuff for doing that kind of volume, but for the type of volume we're doing in our particular use case, high level works fine. If you want to make it more complicated, you can, but there's no need to.
59:49
Okay, I'm just, you know, I told them the volume I was doing and they, they said, Don't do it.
59:55
So, yeah, what are your thoughts? Jason, I.
1:00:00
Yeah, I mean, I've obviously been around, you know, the marketing world for quite some time, and this has been an ongoing issue. This has been something that people have talked about since pretty much day one, when high level launched. And I think, like, as long as you, as long as you follow best practices that we teach in the program. It's the 8020, principle applies here, and it's like, Don't over complicate it. Follow the basic principles. That's why I always emphasize over and over and over, clean the list, clean the list, clean the list, verify the emails. That's the most. That's the best thing that you can possibly do to prevent against all this and to keep your reputation high, because you're going to keep that bounce rate low. And like Cameron said, I mean, we've seen hundreds of students follow that same process, and at the volumes that we're sending, we haven't had any issue. He's right, though. Like, as volume increases, problem different problems arise. But at the volume that we're doing, you wouldn't want to do 10,000 a day. You wouldn't want to do 20,000 a day or more. It's just too many. It's like you wouldn't be able to get to them all. So like that type of
1:01:18
volume, I didn't want to send that many out. They don't have that many places. Yeah, my point is, they have the experience of that. They know how to do this with massive volume. And I told them the amounts I'm doing, you know, which is, I don't know, six, 800 a day. And they said, don't, don't do it. And, you know, again, I went to high level. Everybody in high level says, I'm doing it correctly. Everyone they they all said, No, you're doing fine. Just keep going. And I told them that, and they said, Yeah, of course I was going to tell you that so, but we have experience with this, and we say, do not do it. And so I don't know. I'm stuck again.
1:01:54
I mean, I don't know. My thought is, if they told you that and then told you how to do it, fine, but if they told you that and then said that, this is the way you do it, and it costs 500 bucks to me, that's just it's financial incentive for them to tell you,
1:02:10
I miss represented that. Okay, that knows how to do that. And they said you can call this guy. He'll show you how to do it. This is what we do. And he charge you 500 bucks to teach you how, and right? But they weren't selling it. That wasn't the purpose of that. Got it again.
1:02:30
I mean, I can just speak from personal experience. I haven't had any issues. I'm very transparent about, you know, we've I follow the same process like I've told like I said earlier, I do double verification. That's the only thing that I do that might be slightly different. I just upload to never bounce, and then I also verify inside high level. Other than that, that's all I do.
1:02:53
So I instead of being a.com address, I need to have a similar name or dot something else. It's got to be a.com right?
1:03:02
I do use a.com yep, I use a.com but I use a variation so it's not my root it's not the my root domain that I use for my website and everything else. It's a variation domain. So, and I know we've talked about this in the past, but, yeah, I mean, like, it could be anything. So use us. I use a sub right inside high level. That's how they teach you to do it inside mail gun, right? Set up a sub domain. And I just set up a sub on a variation of my main domain. So if my, if my domain is agency.com I would purchase the agency.com and I would set up, you know, mail, dot the agency.com, so it'd be a sub of a variation, right?
1:03:48
Okay, I'll go do that and keep going, but
1:03:51
that's it. And if you do that, Kelly, remember, too, the worst case scenario we're talking about is like you have to switch your domain later. Well, I was using your your your sub you know, your sub domain, of a different domain gets blacklisted, and you have to make a new sub domain, or, worst case, buy a new $9 domain. Like, that's the that is, if everything goes as horribly as as they've told you it would go, that's what you're going to have to do at some point, is swap out that domain and start over, building your reputation. Like, it's just not, it's not that huge of a risk to let this stop you, or to, you know, to start setting up 10 IP addresses or anything like that, like, as long as you follow our process, even if the worst case scenario does happen, it's a pretty easy fix at a, you know, some future point.
1:04:41
Okay, thank you very much. That's music to my ears, just on the same topic, that sub domain is what gets, you know, in trouble. So you if I change the sub, I've got Quantum Vision dot Pro. This is a Google workspace account. Okay? So. I created a sub domain called mail dot sub Quantum Vision dot Pro, which is what I'm using for my emails in listing in sub account. So if something goes wrong, I can create a new sub domain called mail two dot Quantum Vision dot Pro. Or do I need to buy a new domain? Burner domain, as people were talking about, is this, what do you think?
1:05:27
Cameron, do you have something to say there?
1:05:31
Oh, no, you know the answer that, yeah.
1:05:34
Well, you just unmuted. So I thought there was you were gonna say something. No, yes, I do. So yes, you can. So the answer the question, if something happens to that sub, can you just go and create a new sub? Yeah, that's exactly what we were just saying. What I mentioned is you could take it a step further, one more step further, and purchase a variation. So you said quantum, what was it? Quantum? Quantum Vision Pro. Quantum Pro. Okay, so Quantum Vision dot Pro is your, that's, that's the main, your main domain, right? So what I was saying is you could create a variation of that and create subs, sub domains on that variation, meaning you could purchase the Quantum Vision dot Pro, right? And create mail dot, the Quantum Vision dot Pro. So that would just be one more layer of protection. Is it really necessary? The debate is still out on that. I've seen like I've I've done it both ways, and I haven't seen any like increase in deliverability, and I haven't seen any or decrease in deliverability, and I haven't seen anything like nothing's happened to my main domain. So again, the jury is still out, but if you really did want just one more layer of protection or peace of mind, I guess, depends on your your risk tolerance, then that's what you could do. You could purchase a variation of that domain and set up a sub on that,
1:07:17
yeah, one more thing is, do I do drip, drip drip campaign, drip emails. Or see if I'm submitting for 200 do I delete it go 200 at same time? Or should I use some kind of
1:07:30
I always drip. I always, I always drip email out. I always set up a drip. So yeah, I My recommendation is definitely drip. Don't try to send all of them all at
1:07:41
once. That is the mistake I made then that.
1:07:43
So it's not a mistake. Don't Don't worry. It's like, you, you, you haven't done any permanent damage. It doesn't sound like it's going to take a lot more to do permanent damage to your domain. So I wouldn't worry too much just on the next run, just make sure that you do everything that we've talked about here today, and then, yeah, set up that drip and drip them out over a longer period of time, say, six to eight hours or something. Yep.
1:08:12
Thank you. Thank you. Jason, thank you. No problem.
1:08:17
Yeah, you're welcome, right? Satiria, did you have another question? Yes, sir,
1:08:23
okay, regarding the workflow. Can I be the outreach workflow and sit on my, my marketing agency side and just just edit the emails to match, you know what I'm sending out like to the electricians and plumbers? Can I just, instead of trying to create a new workflow for the plumbers electricity, can I just copy that, that, that that workflow in the Gmail and edit the emails, you know to fit the campaign?
1:09:02
Sure. Okay, of course, yeah. I mean, really, really, all you're talking about is an email action, a wait step, and then another email action. So building a workflow is very, very simple, if that, if that's what you're looking to do, if you're looking to send several emails over several days, it's as simple as that. It's just an email action, and then it's a wait step. So say, you want to send an email on day one, and then two days later Later, you want to send a follow up email. You just select the email action inside the workflow, put all the copy that you want to go out into that email, then create a wait step action for two days, and then another email action that's as simple, I mean, it's that's all it is,
1:09:49
okay, okay. Now, I haven't been using the drip because I'm not sending that many out at a time, like maybe about 2025, okay? Do I. Still, should still, is it recommended I still use a drip, or if you're
1:10:03
only sending 20 or 25 I wouldn't even worry about it. Okay?
1:10:07
All right, all right, and you're fine. The last question, I think the what is that, that claim, claim tab, that had issues with the two or three weeks ago, with the one is still sitting up. Is that still being worked on? Because that was in the
1:10:31
Yeah, I know there was a card for it. If it's not already fixed, it will be shortly.
1:10:36
Okay, yep, okay, all right, that's it for me. Awesome. No problem,
1:10:46
right? Anybody else
questions? Anybody?
1:10:58
If nobody has a question, let me ask, is there a sure, is there a good way to find the email addresses of the business? And I'm seeing that I'm able to get name company, company, name address, phone numbers, website, easily, but not emails. I get like 20, 30% of the business have emails in public places. Sometimes I'm able to get additional emails through Facebook, going to individually searching for the business on Facebook. Is there more resources available for
1:11:37
Yeah, I just dropped, I dropped the link to d7 lead finder in the chat for you. Okay, that's a lead scraping tool that we use. And, yeah, they find email addresses. Ah, okay, so invest in this kind of things. But the other thing that you can do as well all the different AI tools, so chat, manis, Gemini, you can use the different your different AI tools to help you generate lists with email addresses. But I still really like d7 I think d7 for the most part, generate some pretty good lists. And then again, though I anything that d7 generates, I always run it through verification, and I do the same process that I just outlined, so never bounce and then high level. But yeah,
1:12:38
so it's $45 per month. For startup plan.
1:12:47
I think that sounds about right. Yeah, understood, yep, so, and that's about, what does it say? Yeah, 3500 leads. 3500 leads. Yeah, per day. Which that, I think that's that's a lot,
1:13:03
yeah, more than what I need. Yeah.
1:13:08
Okay, thank you, buddy. Yeah, no problem. Anybody else? Any other questions?
Feel free to unmute, raise your hand.
All right, I think we might be good. Cameron, should we? Should we
1:13:50
wrap it? Right? Yep, let's do it.
1:13:52
Okay, cool, awesome. All right, guys, well, thank you so much for joining us. We are here every Tuesday, taking your questions and helping you work through any problems that you might be facing. Thank you guys for showing up, and as always, if you guys have questions in between these meetings, we have our support desk that's available seven days a week, so you can always write into support and get your questions answered, get a ticket created, that sort of thing. We've got a fantastic support staff that is always available to help you guys with anything that you're facing. But if it requires a little bit more context, maybe you want to bounce some ideas back and forth, or you want us to take a look at something. That's why we do these calls here, the SDA I call, and that's exactly what this is for. Usually we'll stay on for about two hours, but it looks like today we're going to cut it a little bit short, but yeah, please join us every week, same time, same place. Thank you guys so much for joining us here today. I wish you guys best of luck. This week be productive, and we will see you guys on next week.
1:15:03
Aloha, Aloha, everyone.
1:15:06
Bye, bye. Thank you. Yep.
1:15:09
Aloha. Jason, I'll ping you on slack with a huddle in about two minutes. You.