Transcript
0:04
All right, hey everybody. Welcome to the SDA. I call thanks for showing up.
0:15
So I think everybody kind of knows the drill, but I'll remind everybody, since everyone's since we just kind of switched over here to Google meet, same kind of rules that we had with Zoom bottom of the Google meet window, you should see a looks like a happy face if you click that actually, never mind. Where is it? Oh, it's the there's a raise hand option. There's a hand icon. Sorry, go ahead and click that hand icon. If you click that, that raises your hand, and then that just kind of puts you in order. So if you have questions, go ahead and do that. That way. I know who to call on first, and we'll start going through your questions. So hope everybody's having a great day so far. And Cool. Looks like, Jenna, it looks like, I think you're the first one.
1:07
Yeah, I have. So I've tried to load it into a couple of sub accounts, and I thought I was told that if I load it into a sub account the right way, that it doesn't show the Help button and I'm doing something wrong, because it keeps showing up. And I don't obviously want to build the directory and then have to rebuild it, so I've kind of not built those yet, until I get this fixed.
1:34
So you load, you loaded it into your sub account, but you're not seeing all the you're not seeing everything. You're not seeing the app itself,
1:41
or No, I see the app, but I see the Help icon, and it's in one of my sub accounts that I sold to. Does that make sense? So I don't want the help button there, because there's high level, oh, the Help button and support that, like, if you install it the right way, it doesn't show up.
2:04
What that sounds like to me is, since you're the admin, you're the Agency Admin on the account, I've logged in as them, and it's still showing up. Is there any way that you could maybe share your screen with us? We can kind of take a look here. Sure, yeah,
2:45
and then I'll log in as her.
2:51
See, are you sharing?
2:53
I'm not yet. I'm just
2:55
logging in. Okay, got it?
3:05
Okay, so there's the smart directory, but the help thing is still here. I
3:25
so I don't know if I installed it wrong or what.
3:32
Yeah, I've never seen that. I mean, the only time that I've seen that is usually help. The the Help icon is tied to a user, a user role. I've never seen it tied I don't think I've ever seen that happen with smart directory,
unless let's see here. So how did you go about installing it into this sub account? Can you just walk me through that?
4:08
Well, I went, I went into the marketplace. I'll switch back to my user now, because I only have the marketplace showing to my agency users.
4:22
I'll get to the app, and then I'll share my screen here. Marketplace is showing to agency users. You said,
4:27
yeah, like, only my agency admins, right? Not my sub account users. Got it. Okay? So I don't know if that's probably part of the problem, but I went through the video, and then I went sub account view, and then I installed it.
4:54
Should I uninstall it? And we walk through the process again. I've done it a couple times, but I.
5:04
When, when the app is uninstalled in this same sub account, does the Help icon show as when you log in as that user?
5:14
Not if it's uninstalled, because then the app goes away?
5:21
No, I'm talking about the the Help icon, the the high level Help icon.
5:26
I'm not worried about my help icon. I'm worried about yours. This one, this help icon,
5:36
Oh, okay. I was completely confused. Okay. I thought we were talking about, no, this one icon from high level. Okay, got it?
5:46
Because this one all your videos kind of reference high level, and I don't want that for my users.
5:53
Got it, okay. Richie, good. Are you familiar with this and hiding the Help icon here inside the app?
6:02
Um, I think I'm trying to understand, like, why do we want to hide because this is what the smart directory. Ai user who is setting this up? No, my agent,
6:15
my team's gonna set it
6:16
up, right, right? So she's, she's selling it. I'm assuming you're selling it, or you're giving your clients access to it as kind of an like an upsell or whatever exactly doesn't want them to use the SDI help. She wants her users to use help through her system. That makes sense.
6:38
I think best in this case, is maybe try the sub account CSS, or the smart directory AI CSS, or maybe the go high level CSS that we add to high
6:51
Yeah, do you have the right CSS for that? Or guess, can you guys figure out what that is for me? Because I don't think, like, I can hide stuff from an app from the marketplace, because this is within a marketplace app, so it's not like the regular like, inject JavaScript.
7:18
Did you try with any snippet.
7:21
No, I didn't, because I thought you guys told me through the Zoom like the email support, that I could just install it and it wouldn't show up. From what I understood, I thought there were lots of people running it this way. Is that not correct?
7:41
I don't think I've heard of anybody running it this way.
7:48
Not that I remember. No,
7:52
okay, can you guys get me the CSS for it?
7:55
Yeah, I was just trying to look up the element to see if I could call it out. That's what I was doing right now.
8:01
Thank you. I mean, I have three that I'm going to move from WordPress into here. I
8:17
don't know if there's a class for that. I Is there an individual class?
8:27
And then I would probably want to hide the change logs to in the notifications. Three of these.
8:41
All three of those. Yeah. Is there an individual class? Like, I'm looking at it and I'm all I see is navbar links as one class. Yeah, like, but they're not each broken out into individual classes. I don't know. Are you seeing the same thing?
9:01
Yes, I'm also trying to check
9:20
no that is for the nav links completely, but not for this one. I think Jenna maybe, if you have in developer, maybe check with your developer. Or, yeah, I think that is the best way to do it, because these are the system default icons or the menu that we have.
9:44
Okay, so I need to, like, have a developer help me fix this.
9:48
Yeah, I mean someone from your team who knows how to code or how to use the little snippets. Okay.
10:07
Yeah, I'm not sure. Jenna, like, I'm trying to find an individual class for each one of those links. From what I'm seeing, it's an entire like, if I was going to call it out using CSS, it would make the entire nav bar disappear. Yeah, because it looks like it's all under one class, but I'm not exactly sure there. There may be an individual class that I just can't see. I'm just doing a basic inspect right now, so if I may have to dig deeper into it, what what you can do is, I would say, do you already have a ticket open for this? Yes, you do.
10:42
Okay, start a separate one, though, I guess
10:46
I wonder if, I wonder if maybe whoever you were conversing with was confused, like I was and thinking it was the high level help, not the help inside the actual SD AI app. So what I would do is maybe just clarify you're looking to hide the change log, the help and the notifications inside the app. Just explain the reasoning, maybe even just a loom video, yeah, and ask if there is a an individual CSS class for each one of those icons. That's where I would start. And then let's get that off to our dev team, and then we'll find we'll get an answer for you on that. Okay, if there isn't, maybe, maybe they can't, maybe they would be able to do a fix, like a quick I guess it's not necessarily quick, but maybe they could re organize these icons so that they each, each of them are each one of these tabs has their own class. If they could at least do that, then you could hide that using either the CSS box inside agency settings or inside SDA I
12:04
app, yeah, and that would be just under Settings and then custom code, right? Yeah. Is that right? Because the code for the actual site builder,
12:19
custom code.
12:23
You go under settings, and then
12:25
I I think you would, I don't know, I don't know if that would work there. I'm looking at it right now. I don't think, yeah, I don't think it would work there. I think your best bet would be agency, settings, CSS.
12:39
I don't think that would work. Would it to go into a marketplace app?
12:52
Because, as it stands right now, like this isn't like, in my opinion, a white label app. I
13:06
platform wide.
13:09
I just really don't think from everything the little bit that I know about CSS and JavaScript, like adding something into the agency settings is going to affect a marketplace out i
13:27
Yeah, it might not You're right. Do
13:57
Yeah, and I don't think that that custom code box is going to work to do that?
14:01
Yeah, I have a feeling that's for the website portion. Yeah,
14:10
yeah. So even if we did have a CSS class for that, it wouldn't work.
14:16
What is the difference between the agency view and the sub account view? When I go to install this into a new sub account,
14:25
the agency view of are you talking about the smart directory? Ai app? Yes, there, yeah. There's no real difference. As far as I'm concerned. I think they're both the same view. I don't think I haven't seen a different view of it. Okay.
Yeah, so I think I think your only bet here. Or I would resubmit a new ticket and see if we can't add a toggle to toggle on, toggle on and off, settings, change logs and help.
15:17
Okay. Where would I do that, though,
15:21
logistic setting. Sorry, you're not setting, sorry, change logs, help and notifications.
15:28
Yeah, so would that be an agency at marketplace settings then? Because if I do that in the app, and they can have, and they have access to that, there's like,
15:40
yeah, it would have to be a setting, yeah, I'd have to be a setting that gets added to the agency level app, install,
15:47
perfect, yeah, yeah, yeah, that would make the most sense to me, yeah.
15:51
Or if they could add, like I was talking about before, if they could add individual CSS classes for those menu items, and then have a CSS box that you could access at the agency level of the app,
16:11
from the app marketplace,
16:13
from the app marketplace, like so when you're in App Settings at the agency level,
16:19
yeah, I think a toggle in the in the Yeah. Somebody else thought the same thing too. I think a toggle makes way more sense than having agency owners do do like CSS in the back end. So just like which which navigation we're not we don't live too far from each other. So you can just toggle things on and off.
16:41
Which would be ideal. The reason I bring up CSS is that might be the quickest fix right now. Yeah, that's why I'd say I would offer both solutions, because that might be an easier fix than adding toggles for each one of those.
16:56
Okay, all right. Well, I'll make a loom real quick and get it done. That away. Thank you.
17:03
Yep, no problem. Sorry, we couldn't solve it, but I think that's going to be your best foot forward is just, yeah, provide that loom, send in a new ticket and see if we can't get this escalated so that you can have those controls. Okay,
17:19
okay, okay. Thank you. Awesome.
17:21
Thanks. Jenna, right. Eric,
17:28
what's up? Jason, how are you doing? Man, good on. I'll share my screen here, if it's cool.
17:35
Yeah, go right ahead.
17:51
All right, I'm in menu builder, and I noticed that maybe I'm doing some wrong or whatnot, but I just go down to here. I'm trying to organize what I'm trying to get at, but I believe it's not working for me. So if I go to say health and wellness was one of the bars at the top. Okay, I push it over. It doesn't stay there. Like I'm not sure how to change those headers. Isn't it supposed to go to left? Or maybe I'm doing something
18:40
wrong. Let's see. I think the only way you can do that is if you drag it all the way up. So if you go, if you scroll up to the top of your menu builder, yeah,
yeah. So that's the high see where it says Home and dining, that's your top level. So you'd have to drag it up to that section that makes sense, up to this section here. Yeah, yeah. So above American, yeah, above American, below dining. That's where it would it would fit in
19:19
and then put all the stuff under health and wellness in that section,
19:23
right, right? Does that make sense? So you just drag that up. So if you were to drag that and you just, yep, just scroll up.
19:58
It's like slowly inching. Up.
20:16
There we go, right here, yeah, that should drop right in there.
20:28
There you go. Okay,
20:34
so you have to move dining back up, I think right or, I guess no, actually, I think is dining in the right spot?
20:43
No, that do I have to move dining back up? Because it's
20:47
not Yeah, you got to move dining back up, yeah.
21:02
Then you can collapse that, if you collapse dining, and then you should see your order. There you go. Okay, sounds like, right?
21:11
Yep, okay, cool, cool. And then the next question. I know your team's trying to help me with this, but I still don't see a solution yet. We talked about this last Tuesday. For instance, if I'm in the contact record and my listing label, when I tag it here, it category, categorizes the business properly on the smart directory and 1000s of leads that we put it are not labeled properly still, and I know your team is trying to send some information on it, but as far as I use till two and a half weeks ago, we would upload, put business, put the listing label properly, and go right in to the system. No problems at all. So I wanted to see if you guys found a solution for this.
22:08
What's going on? You have a ticket, an ongoing ticket for it right now?
22:12
Yeah, I believe the ladies on this call here that's trying to help me.
22:17
Is it staff or rachika Richa, richika, okay. Are you here?
22:23
Yep, yes, actually, I submitted this to the devs. So the issue was that the listing labels field from the contact was not syncing with the listing labels inside of the smart directory. Ai got it Okay, yeah, so that was the error. So I submitted this to the devs, and they said that it is fixed. I also cross check that businesses are there under the menu items on the website. But I think, as maybe I think Eric can show us like which business is not correct or properly synced under which menu, so that I can submit that with the dev team again.
23:15
Okay, rashika, if you could hear me, is it okay if I eat you and let you know which, sorry I'm not. Is it okay if I email you so I don't take everyone?
23:24
Yeah, I think maybe record a video so that I can directly share that with the dev team, yeah, or maybe possibly share the screenshots, if not the video, so that I can submit something in visual with them.
23:39
I'll send that to you today. Thank you guys. I appreciate your help. Okay, perfect. Oh, real quick. Hey, brother, I'm in here now. I didn't hit save. Maybe that's what I didn't do. I was just seeing you. I didn't see it updated yet. There's Okay, cool. Right on, nice. Thank you. Guys. Have a great day.
24:02
Yeah, no worries, right. Looks like Ryder or Paul? Is it Paul writer,
24:12
yes, Paul Ryder, okay, guys, thanks. I have had an ongoing problem with with my site, I inadvertently mistakenly connected to the wrong domain in GHL, and that ended up disconnecting my URL, and it was a paid for a for not phone. So we finally got that fixed. However, now in my GHL, how do I share screen on this still here, oh, there we go.
25:03
With my site when I go to that's called the warrior growth directory, when I go to this site, when I when I went to GHL, just to see if they could help me this warrior growth directory was showing up with no pages on it. And to make sure the the to make sure that the warrior growth directory was still an operable site, he connected a paid from another, from a website I had built for a client. Now, when I, when I was so, you guys helped me reconnect my website, and it's set up. It's set up, okay, in the branding of the site.
26:12
Here's the content here where we at now domain. Got the right domain. This was the wrong domain for a little bit. We re Correct. Reconnected it, but now I still don't know how and what I need to do is I'm trying to set up a AI chat, voice chat bot, and I'm I'm unable this the information, and I have to, I have to put it into this site, but this is not the right site that's hooked up in my GHL. So how do I fix that?
26:59
So are you trying to add a are you trying to add pages to warrior growth directory?
27:07
This is the warrior growth directory. This was originally the website. Was all on here as it should be when I disconnected it and reconnected it. No. GHL put this page on my website, on the warrior growth directory website. This is not the right page. I don't know why the guy left it on there, but anyway, he left it on there. So now when I go to sites and websites, that's where I need to go to connect the AI voice chat bot. This is not warrior growth directory. So how do I get that hooked back up? Because it was hooked up here, but now it's not so I don't know what happened, but I have a pretty good idea, but I don't know how to get the warrior growth directory the correct SD AI pages on this for this URL.
28:11
So, I mean, I just pulled up Warrior growth directory.com on my side right, and the website loads fine, and I can see
28:19
it, but it's not here. This is where I need to load up the AI voice chatbot, and I can't it's it's not the right pages. It's this page. So I need to get rid of this page, and I need to re connect with the SDI AI site.
28:42
You have to do that in a directory, right?
28:46
I have to do I have to install the chat bot on the directory, correct, but I have to go through this through the website.
28:57
Are you making your directory as a sub domain? I don't understand your question. I don't think they can either.
29:02
Yeah, yeah. I mean, this has been really frustrating because, okay, this right here was, is that what
29:11
you're trying to do have your main site and then your directory as your sub domain?
29:19
No, I'm trying to get it back to when I originally set this up. This when I clicked on this warrior growth directory, it had, I don't know how many pages, six pages, or whatever, and this was, this was where I could load up my site, correct? I mean, yeah, I don't know if anybody out there knows a different way for me to load the AI voice chatbot from
29:48
you can do it in both, both here and the smart directory app.
29:53
Okay, so how do I do it in the voice in the app, go to the app.
29:59
Um. On the left hand panel, smart directory. Ai,
30:15
okay, I'll let them take it from here, okay, but that's what you're trying to do, right? Is put it in the site.
30:24
Yeah, correct. I just need the voice
30:27
the panel at the top. Correct. Yeah, scroll up.
30:34
There you go. Paul, are you? Are you also trying to add so we with SDA i There's, there's the site itself, which is the directory, right? And when I go to your site, Warrior, growth directory.com, that's what I see. I see the SDA I directory, right? We can add additional pages to that directory, and that's all done through the funnel. So under sites and funnels we we've created a folder called Smart directory AI, and there it is, right there, and that's under the funnel section, right? And if you open that up,
31:15
right? This funnel, I get
31:17
that part add and paste all of
31:18
these pages, yeah, all of these pages. You can add as many pages as you want here in any one of these pages. So say you wanted to create just a sales page for the bot, just for the bot, and you wanted that bot to live on that page, you could do that right from here.
31:37
Does that show up then on it on when somebody goes to my page, will it show up in the panel for AI voice chat box
31:48
in the panel, yeah.
31:51
So when I go, when I go to my when I go to my site, I want this to show up. I want the AI voice chat bot to show up.
32:09
I want it to show up up here. See I'm saying so how do I make How do I get the AI? According to GHL, I have to do it through insert code on the website itself.
32:26
Yeah, go to you have to go to settings there.
32:33
Go to settings here.
32:34
No, over
32:38
out to the left. There you go. Custom code is where you're going to
32:44
put it. This is so with, if I put the header, if I put this in the do I put in Body Code or header code?
32:53
So I guess I'm just, I'm still really confused here, Paul, as to what you're trying to accomplish, the
33:01
chat bot onto voice chat bot onto my directory.
33:07
You want it like this, right?
33:11
I'm sorry. Hold
33:12
on. Stop your shooting chair for a second, and I'll confirm this real
33:17
quick. How do I stop the screenshot. Okay,
33:24
okay, you're not like this, right? Yeah, exactly, yeah, the CSS
33:31
across the entire site. Okay, yeah,
33:36
that's how I want it. So by the way,
33:41
I your
33:43
chair. What are we doing on the website?
33:47
Say that again. Okay, everyone's talking. Say that one more time.
33:51
Rachika, I think I'm just trying to understand, like, what, what are you exactly doing on the website for the go high level, because smart directory website is different, and the website that you showed us that was different.
34:05
Well, I'm just following the instructions from GHL, which were given to me as I had to have, I had to load it onto the website from that screen. So, yeah, but where you show me? So in the header code,
34:29
no, you would put it in the Body Code, Paul, okay. So under custom code, you would create the so you would create the bot. You create the chat bot, whether it's voice or whether it's just regular chat. You would get the you would copy the embed code so there's it's going to they're going to give you some code once you finish creating that bot. And then you would go under SDA i You would go under settings, and then custom code, and then there's a header section and a body section. You're going to want. To paste it in the body section.
35:02
Okay, is this? Are there any lessons? Are there any videos that explain this process that you just explained
35:13
to me, we just shared in the chat? If you see Steph and I share two links in that I
35:25
and Yes, Paul, there is, there's a whole coach, there's a whole course section in there about the AI bot,
35:31
okay, fantastic. Thank you so much for the team help there.
35:37
I need lots of help. Sorry about that, Paul. I know that it was kind of confusing. I think that, yeah, going direct to high level for this, they may have created a little bit more confusion, but yeah, if you want a bot that goes across the entire SDI site as it is, that's, that's the way you do it. Okay, and that link that rachika just shared, there's a lot of great videos in there. On the left hand menu, when you open it up, you'll see AI agents. And under that AI agents tab, there are several different tabs there that you can go through. There's the conversation AI, there's the voice chat. So there's several different ones in there.
36:20
Okay, perfect. Go through all right, thank you. Yep, no worries,
36:27
right, James, looks like you're up next.
36:32
Hello there. I'm having some trouble with trying to set up my AI
36:38
agents, and I'm on the step to set up an outbound agent, and I'm getting an error. I'll share my screen here.
36:54
That's the one. So I believe I have everything entered correctly here, and when I go to test it, I get this error code status failed 400
37:12
Yeah, we were serious, yeah.
37:14
Go ahead. This, this error code. I'm not sure if you remember. So that is for the that is for the business listings, which are already claimed, and we are testing that again and again,
37:27
right, right.
37:31
I didn't understand what you were saying. Can you explain it again?
37:36
Yeah, let me. Let me walk you through it here. So what happens is, when you're trying to set up that outbound agent, it needs a test it needs a test listing to go through this process. If that test listing that you're using to when you're running this test right here on this page, if that test listing, or even if it's an active listing, has already been claimed, then it's going to throw an error. So what you need to do is create a listing on your site that has not yet been claimed by anyone, and then use that as the test to set up this web hook under the custom action. Does that make sense?
38:19
Yep. Okay.
38:22
And then I I'm not getting the photos to update on the business profiles, and I'm not sure if my Google API key or integrations is correct, or if I'm just missing something on that, that piece of things?
38:44
Yeah, it could be there is a drop this in the chat. This link, I don't know if you've gone through this, but this is the help video and set up for the Google Maps API.
39:01
So I followed everything on that exactly. So I don't know if, if
39:10
there's something, what are you seeing? Yeah, what are you you're I don't want you to expose your API key, but I'm just wondering, what are you seeing on the site itself, or are you not seeing the option to pull in the Google Images?
39:25
No, I do see the option. It just nothing happens
39:28
when you click it. Nothing happens, yeah, regardless of of the of the listing. So have you tried several different ones?
39:38
Yeah, did you go through the process of attaching the GVP to the listing,
39:46
I believe so. So that's at the like on the bottom right hand side where, yeah,
39:51
I believe so attach it, and then you update. And then try the images. Mm.
40:03
Huh? I guess if that's in the instructions, then I'll have to look through them again, because when you're saying attach it, so you're saying that has to be attached to each individual listing.
40:18
Yes, you have to connect with the listing to pull in the images. Okay?
40:23
I mean, I think that I'm doing that. I think that that's done on each one.
40:34
I guess if I, if I open a listing here, you can verify that I'm doing
40:40
it correctly here your screen, so we can see what you're doing. Yeah, we've been seeing some sim idiosyncrasies in this particular part of the app, but I believe it's on Google site.
40:56
Okay, hang on a second. Here. Go. Or.
41:15
Okay, so,
41:19
okay, wait before you do that. Copy Patriot electric in the address. That's the very first one. Just copy the name and the address of the business. Okay?
41:34
Like this, yep, copy that now go to edit your pencil. You it for the business details, yeah, so paste that in there.
41:56
And so that's what you're talking about, right?
42:00
It's not finding it? Yeah, no, it is. It was there. Okay, so select the right one. There you go. Now click update,
42:13
and that's what I that's what I had done on all the other ones. Now try it so I should be able to click here. Yeah, right,
42:22
you've got some kind of idiosyncrasy. I've been seeing this in quite a few but I believe it's on Google's end, not our end,
42:30
not that that helps, but I believe it's a Google API issue.
42:36
Did it ever work for you?
42:38
No, yeah.
42:42
20% of the time, like 20% of the time,
42:47
when I first set up my Google API account, there was a weird thing where it was, like a 30 day thing, and then it went in and you had to, like, reintegrate your card. It was, like a really weird thing I wouldn't have thought of. So I would go in there and make sure everything with your and there was this like, banner up at the top that you had to, like, click a button and it activate. It took you out of trial. So then it actually worked.
43:10
Yeah, software, James, could you put the link to your SD AI in the chat? I'll go look at it.
43:21
Yeah. What? What link,
43:27
the link to your directory? What's the domain for your directory? Oh, okay, sure.
43:42
You Yes, okay, yeah, and then I think that's about it that I had questions on.
44:00
But cool. All right, James, well, yeah, we'll sounds like Doran is going to take a look at that and see what he sees on his end. I think Jenner's Jenna's recommendation was good. And think I would definitely go into Google Cloud and just make sure that that you do have an active account, that there's no credit card or billing issues, that the card on file isn't expired, or anything like that, that could possibly, you know, make the API not to function correctly. And then do you currently, after you do all that, if you're still experiencing issues and it's not working at all, I would definitely put in a support ticket if you haven't already for it, and once you get that support ticket in, I would submit a video along along with that support ticket, and our devs can go ahead and take a look and see if there's anything behind the scenes with your install. Particularly that's a. Uh, the reason for that, that issue,
45:03
okay, okay,
45:04
great. Thank you so much. Awesome. No worries,
45:09
right? Satiria, you're up. Hello.
45:13
Okay, let's see here. This has been ongoing, and I reconnected with Ruchika the other day to see if we can get this resolved. It kind of took me in a tailspin where my links the Hold on. Let me move you guys over here. Okay. And let me share
45:55
window. Yeah,
46:02
okay. All right, okay, so I had to go through my whole listing of businesses to see which which links, email links didn't come through okay, like for instance, here, when I highlight this, click here to verify your listing, okay, this particular business, their their page of their listing is, is connected. It's showing that it's, it's connecting. I see at the bottom of my my page in the left hand corner. I don't know if you all can see that or not, but it shows that it's, it's, it's connected. But I'm trying to find one, because I had like, half and half, almost half and half, where the the website was connected, you see, and that one's connected. Hold on. Let me get my notes. I can find which one. Okay, those Okay, this one. But what I'm getting to a few of them came up, and I can't figure out again how I got to see that. But a few of them came up showing that the that I was on, or that that those particular listings, business listings were on the old SDA, SDA I version. So I'm wondering if that's what my whole issue is, where some of them came through, okay, where their link is showing and they can click into it and claim their listing, or
48:11
do you understand where I'm headed here? Okay,
48:14
yeah, I think so. Satiric, so did you install and then reinstall?
48:19
Or No, I had not. I didn't want to touch it.
48:22
Okay, okay, so, but you think that there, there's a disconnect, there's two different versions that you had. Yeah, we're going out. Yeah. Was the issue that when they clicked that link in the email, it went to a blank page and there was no listing, right?
48:40
Well, it was one, but it wasn't. It wasn't. It showed it okay. I mean, okay, let's see All right. This one here is okay. I click into it, and it brings up there. And then this is my, my image that I have in here, since we can do that now you know where you can have Okay, so that that that pulls up. So this one's this one's okay. Me go to one that's not okay.
49:21
Who was this one? Called construction. Okay, let me try that one. I
49:44
Okay,
49:50
okay, in this one.
50:00
Okay. Now this one is the one where their directory link is not list is not showing the what it comes up with is okay, so it has my name in my directory as real directory.com/detail-page/no,
50:18
that is not the in place of null should be their business name.
50:26
Yeah. Okay, so with that, I think what the issue there is that this one does not have a listing on the site itself, and it's probably due to the fact that it does not have the business tag inside of high level, most likely,
50:45
yeah, let me check. Okay, because I tried checking to see where am I going. So
50:56
if you go back into high level,
50:58
oh, back here we go.
51:05
Okay, all right, let me go back here. Okay, so
51:12
yes, Grogs construction, so go ahead and let's go ahead and open up that contact record for that, for that business inside high level.
51:25
Okay, they're on my list. Oh, they are on there. Okay, yeah, and that's what I was doing. I checked each one and they're on the listing. That's why I don't understand.
51:35
Can you go back into high level one more time for me, please? Can we just click into the contact record for this person? Actually? Yeah, if you just go back into conversation. So we're making, I just want to make sure we're looking at the same one. It's not a duplicate. Okay, so it looks like there is only one, yeah, and the business tag is there? Okay?
52:12
Like I said, I got a bunch of them like that, and I have quite a few that went through, okay, but I have a lot that did not. So it's almost like half and half I went through each and I think I went through, like, it's like over 80 contacts just to see and made my list of which ones were okay and which ones were not. So of course, that was some fun details to do you know? Oh, yeah,
52:44
sounds like a blast. Rachika, have you seen this? To me, like I the only place I've ever seen this happen is if the contact listing is not doesn't have the proper tag. And I've seen that null happen, where it's not able to pull the the merge field and dynamically update the URL, but this all seems to be in place. I mean, I'm on her site, I can see the live listing. We verified that the the record does have the proper tag. Have you seen or have heard of any other issue with this?
53:25
No, Jason, actually, I think the best possible reason I could think about for this scenario is like maybe this listing was created before the email was going and then the listing was removed and created again. But definitely that's just as as an assumption. It's I don't think that's the case, but definitely I think we can submit that to the devs. Why this is happening?
54:02
Does that sound right? Satiria, do you think you you may have added that, added this listing, or several others, deleted them, and then re added them.
54:15
Okay, I haven't done any of that. I'm thinking again that maybe because I don't know how I got it to show up, but when I was clicking in some of them, it showed where they were an old version of SD, AI, it gave that message, not verbatim, but, you know, it stated that it was an old version so but like I said, it's like 40 some, 4040, of them, 40 plus of them are okay, and 40 plus of them are not okay.
54:51
Okay, yeah. And do you already have a ticket in?
54:56
Yeah, I did. I did. In fact, I have a running in. A message with bashika, yes.
55:03
So ticket is there? Actually, I think I was waiting for the video from your end.
55:10
I do have a video already that I've sent in. It says the same thing as the same information, where I'm showing the no and the ones that have, but if there's some other detailed information that you want me to do a loom on, other than than that, yeah, I think
55:29
I'll just go back and check it again and maybe I'll just submit that to the devs.
55:33
Okay, okay, but can I, can I update this or see if that's what is the I mean, would that solve the problem any, or just solve the problem for future contacts that I add,
55:54
I don't think It will happen for your future contacts at all. Yeah.
56:00
Yeah,
56:05
I think Satura. I think let's, let's get this over to the devs and have them take a deeper look. Okay, because from what I can see, from what you've shown me, I mean, everything looks like it's set up correctly. And if you didn't go through that process like we just described, of adding a listing, deleting listing and re adding during the email sequence. Then I don't
56:27
think I didn't do any of that, yeah,
56:31
then there's, there's something deeper going on. So let's go ahead and just submit that to them. So if you do have a video already created, I would send that over to rachika.
56:39
Oh, she already has it. I'm saying Perfect.
56:43
Awesome, awesome. Yeah, let's go ahead and just get this submitted to them and see if we can't get an answer. Go a little bit deeper on this to figure out what's happening.
56:52
Okay, because I really didn't want to send out any more emails until I felt comfortable that they weren't going to get because I have a few of them that have, they can't claim their list listing. They've already responded to me, and I've already made changes or corrections or whatever that was needed. You know, as far as their website, as far as the address and things were concerned, do so I definitely need it so that they can at least claim their listing. Who have already responded to me, You know what I mean? So I have, I think, about seven,
57:34
okay, and you're not able to, you're not able. They're they're not able.
57:40
No, they can't claim it if they wanted to.
57:43
What? What happens when they try to claim it
57:47
comes up with that page? No, at the end, it doesn't come up to their their page.
57:54
Okay, what if they go, if they go directly to the listing, them, the listing itself. So like, for those seven people, you could email them back with a direct link to the list. Yeah, that's what I was going to do. Yeah. Okay, good, yeah. And if they click the claim button, then there shouldn't be any issues. That's what I it sounded like there might have been an issue there, but there shouldn't be so that I would say that's your easy fix there. I would just grab those seven links and just send personalized emails to those seven people until we get this, this, this other issue figured out Charles. Charles did put something in the chat. I just noticed right now, not a bad idea to try. He was saying that he had something similar. And what he did was remove the business tag inside GHL and then re add it, something that I completely forgot to mention, but yeah, I think that's a great idea. So for those, especially for the one that we just tried, what was it? Yeah, construction. So maybe try just deleting the business tag inside high level for that contact, and then checking the website, making sure that the listing disappears on the actual site itself, then going back into GHL re adding it, then checking to make sure that the listing shows backup inside your SDA. I site on the live site right, and then what I would do is try to maybe send that email again to that individual and see if that link doesn't work. Okay, okay, but certainly, you know, definitely like, let's stay in contact. And you know you've got that ticket with rachika, which is good. We'll still have the devs look at it, but those are two things that we could test.
59:51
Okay, so deleting the the business tag and then putting it back on
59:57
right and then checking the site, making sure that it gets removed. From the site right after you delete the tag, okay, okay. And then going back, re adding it, then making sure that the listing does show back up on the site, uh huh. And then sending, then try to resend that email. Just, let's just try it with one person that's dogs, yeah, okay, Jason,
1:00:18
Yep, yeah. I like to be on the safe side. I removed it and then refreshed GHL, and then applied it again. Okay? And it seemed to work, because I had several of them that, like, I knew I had done the listing, and I'm like, why is this? Isn't working right? And that was the the change that I did. So I just assumed it was, you know, a gremlin or something,
1:00:47
yeah, when you said you refresh GHL, what do you mean?
1:00:51
So what I did was I went to that contact, I removed the business listing, I refreshed it, okay, and then I went back and refresh the directory page, and then in GHL, I re added the business tag, and then went back to the directory and tried to get it again, and it came up. It worked.
1:01:15
So, okay, alright, so you had emails that didn't come all the way through, also
1:01:21
the the link, well, the link,
1:01:24
the listings that, you know, that everything should have been there, and it wasn't okay, like, like, the listing should have been there. Like, I knew, I put it in and right, and it had been applied properly before, and I saw it and checked it, and just for whatever reason, I mean, I don't know, I'm not a a coder or anything. I got no idea, but yeah, so that's how I fixed it. But I'm not sure that what's going on with you is the exact same problem. But I mean, it's worth a try.
1:01:51
Like Jason says, okay, okay, we'll do Thank you. Awesome.
1:01:56
Alright? Satirah, yeah, keep us. Keep us posted. Let us know what happens.
1:02:00
Okay, okay, we'll do Thank you. Jason and rushika, thank you and Charles, alright, Bobby,
1:02:11
how do you share screen on this program?
1:02:15
Bottom of the window, you should see it's like a computer icon. Looks like a screen a laptop, yeah.
1:02:26
Okay, I see it. I'm trying to find,
1:02:39
okay, my problem that I've got right now, I don't know where to go, but let me explain to you first, I've got somebody that has been calling my chatbot on the directory site they they called is like one of these companies that says your Google listing is not claimed, and I know it's claimed already, but they give me a opt out number, but it's a computer calling my computer, and this thing calls me from my directory site number every hour to and I'm I need to get that disconnected or, or I got to turn off the AI because I don't want to pay for all these phone calls.
1:03:32
Do you have DND for that number?
1:03:35
I don't. Yeah, they gave me a number, but I tried to call it an opt out, and it didn't go anywhere. It's like, no at
1:03:41
the contact level, in high level,
1:03:45
I don't know what you're asking me, yeah,
1:03:47
this is a high level support question. So you can do DND. Another thing you can do is set up IVR, which is really good for getting those bot calls to not not hit your phone.
1:04:00
Well, I need a solution that I can do right now with y'all here. So either that I gotta turn it off, I can turn the bot off. I just gotta that would be the worst case scenario. But I just need something to do. Tell me where to go. Tell me what to check. I don't know what to do.
1:04:21
Go to that contact, that phone number, and do DND. That's the simplest thing.
1:04:26
I don't know how what you're asking me to go to, what number
1:04:30
go to, the contact that's calling you in, in high level.
1:04:33
Okay, do a Owensboro hub, and then I go to, where do I go to here,
1:04:43
Bobby, yeah. Can you hear me? Okay, okay, yeah, if you go into so first, first question is it the exact same number that's calling you? Because I know I've gotten these calls myself, and every time they change the number
1:04:57
now this number is calling me from. A high level number, the number on my site, right?
1:05:05
Okay, so then, and they did give you an opt out number, but it doesn't work. Okay, let's go ahead do do one thing for me. If you go down to what's your on high level, I can't see your menu. Can you pull up that menu? Can you go down to reporting? There it is. I can see it now on the left hand menu, dark blue menu, just click on Reporting for me. You
1:05:41
talking about this menu over here,
1:05:44
inside high level, so you're sharing, you're currently sharing your screen.
1:05:47
Yeah, but I can't nothing works. I mean, I when I draw, when I do anything, it just draws lines on the table. I can't move nothing.
1:05:58
Okay, let's see here. Can you cancel the can you cancel the screen share and try to reshare. Sometimes, when you're sharing screen that does that happens now, can you move your mouse? You're working now, okay, so go ahead and try to reshare again, and then I'm going to have you click on Reporting.
1:06:28
It's still just drawing that line. Hold on, turn it off again. There was something on there that maybe I need to click off. Also share tab auto. Also share tab audio. Let me try.
1:06:57
It's still just giving me this freaking Can you see all that?
1:07:01
Yeah, I can see it now. Yeah, I wasn't seeing it originally, but yeah, now I am. I'm not sure up.
1:07:07
It says by W, b, w, T, dot, media. It's just presenting annotating. Is that the annotating thing? Did he click on the the application to draw to show stuff.
1:07:24
I don't know what you're saying.
1:07:26
So Bobby, when you clicked on Share Screen, did it give you any other options? Did it say anything that had to do with annotating? Or was it just share screen and then pick the screen that you want to share?
1:07:40
Well, there's one little thing here. Also share tab audio. I can turn that off, but
1:07:54
just pick the tab. Yeah, just hit Share Screen, pick tab and choose the correct tab. I God,
1:08:03
and still the same. You won't let me. You won't let me use the mouse. It just draws lines. Oh, I'm gonna it says, Stop presenting. Maybe, maybe that was it. I
1:08:26
No, still there. Still there. I don't know what, you know. I'm just not used to this, this thing, because I'm used to
1:08:36
what's that orange button on the right hand side? This one?
1:08:45
Yeah, there's an orange button with a star in the center of it.
1:08:51
Orange button with a star,
1:08:56
it's in the middle on the right hand side. I
1:09:09
I don't know what all these things are.
1:09:16
To the right. Where is you have the name Jessica and her information, and then summary, just going across all the way to the right is orange and white.
1:09:30
Oh, this thing here,
1:09:31
yeah, I guess that's what you point that's
1:09:33
just a picture thing. It jumped on. It's on everything I open now. It's from, I think it came from Alibaba.
1:09:48
It's where I can, can share a picture, and they find a product.
1:09:53
Oh, got it. Okay, got it. So, let me, let me just try to walk you through this. Bobby. Since we can't have you click through, I'm going to try and explain it the best I can. Okay, so the reason why I wanted you to go to reporting is under the reporting tab, you can go go to your call report. From there, we can see what call, what phone numbers are calling you, if what phone number they're calling. So what if it's the bot or another number, and we can see if it's the same number calling over and over and over, or if it's a different phone number that's engaging your bot every time. So Jenna's idea was, was a good idea, if it's the same phone number, you can go and you can create a contact record, and actually GHL automatically creates a contact record every time a phone call is received, and if you go into that contact record at the bottom on the left hand side, there's a DND section, and what you can do is you can turn on DND for that phone number. What that means so if that person tries to call you, it won't let the call go through, but it has to come from that exact same phone number. A lot of these bots, they use a rotating like a pool of numbers, and it just dynamically changes every time they call you. So that might not work. So what you may need to do until you can get on the DND list for this company is or the Do Not Call list for this company is to disable the bot temporarily.
1:11:30
Also you can put your your your phone number on the Do Not Call Registry.
1:11:38
I wish I could get this thing to work, because I I kind of understand what you're saying, but I'm, I'm really when it comes to this technology, I just about gave up 100 times, because every time I try to do something, I get lost. I just wish it would work. I wish we weren't using something I don't know nothing about. I don't know why my computer's not letting me and it lets me draw lines instead of using my mouse.
1:12:15
Let me show you what I'm going to do, Bobby, I'm going to share my screen, and I just want you to watch. I'm just gonna, I don't have any data to show you, but I can kind of walk you through it here. So give me a second,
1:12:28
and I got a customer I gotta deal with this afternoon, and I can't, can't believe that my computer's not working.
1:12:41
Is that working? Can you see my screen?
1:12:43
Yeah, okay, perfect.
1:12:49
Okay, perfect. So what I was saying is, here's the reporting tab, okay, yeah, left hand side. If you click on call, report up here, once you come to this screen down here, you're going to have, you're going to have a full log of all your phone calls. Okay, gonna tell you what number it came from. All those, all the details, the date, the time, all of that stuff will be visible down here. Okay, up here at the top, under all numbers, this is where you could switch to see, hey, just show me calls that are coming just to the phone number that's connected to my bot. And so you could filter just by that number from this drop down,
1:13:29
okay, I put my number, my G, my go high level number in there.
1:13:35
It's already in here by default. Yeah, it'll already be here. So you'll go to the reporting tab. You go to Call Report, and then you can filter. If you, I don't know how many phone numbers you have inside that that sub account, but if you have multiple, only got one, okay, there you go. Then you don't even need to filter. So you would just come down here and you could see all those you said, they're coming in almost every hour. So what I would do is just check to see is it coming from the same phone number or not. If it is, what you can do is under contacts, okay, yeah,
1:14:13
you search for that number, yeah.
1:14:15
So let's go ahead and just, let me just grab a test contact here, so you would find the the contact record for that phone number. And over here on the left hand side, yeah, let's see a D and D section. And at the very bottom, you'll see D and D inbound calls and SMS. You would tick this box right here, because what that does, that stops all calls coming in from that number, from that number, yep, okay, I understand all that. Okay. But again, this isn't going to work if they're Cha, if they're running a huge pool of numbers and the numbers changing every time they call you, yeah.
1:14:57
Now it's weird, because when I. I guess high level number is calling my cell number and telling me push any button you gotta leave right? And then it comes up with this, is it? Yeah, it's forwarding. I guess it
1:15:18
is, yeah. So your bot, so you're you have a phone number that's connected to your bot and it's forwarding to your cell phone, yeah. So if you don't want to get the calls going to your phone, all you got to do is remove the forward
1:15:34
the real I want the real ones to come right? So I just need to turn off the bad one.
1:15:41
So you need a one number your best bet. Try to get on a Do Not Call list for that, for your bot phone number, try to register. And then also, I know, because I've gotten a ton of these Google calls myself. There is usually, if you listen to the message, it's a pre recorded message. If you listen towards the end of the message, they'll say to opt out. Call this phone number, and usually, if you just call that number. Here's the key, though, you have to call the phone number from the bot number, not your cell phone. So what that means is you have to log so you have to be inside high level and then you have to use the call feature, right? I can't, I can't activate it, but you, you use the call button up here and dial the number they tell you to dial that will opt out the number that's connected to your bot. Does that make sense? Yeah.
1:16:37
But my, my computer didn't have a dial out software on it.
1:16:43
You can dial high level
1:16:45
has it right here. So as long as you have a phone number that's set up inside high level, it'll do it. You You can call from the browser,
1:16:54
yep, okay, okay, okay, well, I'll try all that. There's so many things that I've I've tried to use my customers from a Sign Company, and they're calling my son saying, Why are you spamming me? You know, I'm giving them free listing, you know, a premium listing and a whole bunch of little extras, and they still complain. I don't know about customers.
1:17:29
Yeah, I don't know if I can help you there.
1:17:35
You need to go out and with some sense into these people,
1:17:41
but I would definitely try everything we just talked about here for Yep, okay, thanks a lot. Yep, no problem. Bobby.
All right. Who do we have to up next? Looks like satiria.
1:18:03
Yes, there was one other thing I forgot my my dashboard doesn't seem to be working. I know I have at least two claim listings, one of them being my directory. So there are no numbers showing up here, hold on, like I'm talking like you can see what I'm looking at.
1:18:35
Okay, I should have at least maybe two claim listings, if nothing else. So this, this, this was the dashboard, or the was a snapshot from Tom offline sharks. This was the snapshot, right? I'm wondering. I should go back to the old one and see if that one will work.
1:19:10
Verified listing. Can you go to? Can you just click on Edit dashboard for me?
1:19:15
Please, let me move you all out the way again. Okay, on over there.
1:19:26
Okay, you say, click on Dashboard.
1:19:28
No, no. Edit dashboard. Top right, blue, blue button.
1:19:34
Oh, Okay, gotcha,
1:19:37
yep, click there, and then let's go ahead and click on verified listing. Over on the left hand side,
verified listing so it says zero. So the first one says new leads zero, and then right above it, where it says verified listings. Uh huh. There's three vertical dots. If you click those dots, you can click Edit and then go to condition. So that menu on the right hand side, go ahead and click on conditions. Okay, so tag is verified listing, so that's set up correct. So
the last 30 days. I wonder if that's what it is. It could be okay. Could be the date range. Go ahead and just close this hit save for me, let's go ahead and just hit save and let's close this out.
1:20:41
I won't feel too stupid.
1:20:43
Yeah, it might just be the date filter. Yeah, go ahead and just hit save and close that out so we don't lose
1:20:50
that. Okay, yeah, I hit save,
1:20:53
okay, and then just close the widget. Or so the the Close button in the top right, the X just click on the X there to close out the Edit widget.
1:21:07
I don't see it. Oh, Okay, gotcha.
1:21:14
So now go ahead and where it says last 30 days. Let's go ahead and just filter. Let's do a little bit longer. Let's do, let's see if we can go back like from the beginning of the year.
1:21:30
Oh, that's 25 I want that 26
1:21:33
Okay, yeah, if you use this, the smaller arrow, yep, right there. There you go. Now you can go back to January, and then go ahead on the right, just like the 10th of March. Yep, there you go. And then just hit apply, see if those numbers one updated. So it was probably just that you've, you've added these before January. Okay, so you could try, you could try adjusting that that filter.
1:22:04
Okay, now there's still something. The only thing is picked up was a friend of mine that I'd asked to test my bot. So that's what this interested is, got it, but the claim listing, I do have someone that claimed their listing, and that should be at least one or two up here,
1:22:28
and they claimed within the last month and a half, or
1:22:32
was somewhere between January and February. Okay,
1:22:37
click on, just click the Edit button next to those, next to claim listing,
1:22:48
go to condition claim completed. So yeah, that's the correct tag.
1:22:57
What I would do is, I would make sure that the claimed listing has that claim completed tag. Make sure that that the one that you're talking about, that you know, that somebody claimed recently, go back and double check and make sure that it has that claim completed tag. If it does, then it should be showing here.
1:23:18
And if it doesn't, then how do I
1:23:24
fix my guess? My guess is that it must be a date filter issue, because I think everything's set up correctly. Doesn't look like you've edited anything and no, you took it directly from the snapshot, right? So, yeah, everything should be working correctly, my guess is that it's either that that tag is not being applied to the contact and that's why it's not showing up, or it's just that the date range is wrong. Okay, so I would check both of those first, so check to see if it's the tag, if you're still seeing an issue, if it has a tag and you select the proper date range and it's still not showing then, yeah, then we need to look into it deeper. And this is more this is honestly a high level issue, so it's not something that we can really troubleshoot that deeply, other than what I just described. So if it doesn't work, then I would say we need to put in a ticket with high level.
1:24:23
Okay, all right, but okay. Now this wasn't the snapshot that was originally up here, that high level. I guess it was high level they had up here. This snapshot, again, was added after, afterwards, right?
1:24:45
It's, it's, you're saying it's not the original dashboard, right?
1:24:51
Offline shocks, yeah, yeah, correct, right.
1:24:55
Now, I understand that, but this is a dashboard that, as. Dai has created for users, but it's using the default widget builder for dashboards inside high level created. Yeah, it's not using any third party software, okay, so that's why I'm saying it would be a GHL issue and a ticket with them, but I would try. Let's check that first, so that that claim completed, I would go search in your contacts for that business listing, see if they have that claim completed tag, and then see when they claimed so if they have the tag, great. That's step one. Secondly, see when they claimed it, and then come back to the dashboard and filter by that date to see if it doesn't show up and display here.
1:25:45
Okay, all right, okay, sounds like a plan. Thank you again.
1:25:49
Yeah, no problem. Satire, anytime, right?
1:25:53
Jenna, yeah, I just have one more quick question. Is there like, an bulk import option, like, I can't find it through the help docs,
1:26:01
bulk import for contacts or for
1:26:06
for listings. For listings, should I just do it through the Make sure they're in the contact section of high level, and then add like some tags? Is that how I should do it? Exactly?
1:26:16
Yep. So under the contact section inside high level, that's where you'll do your bulk import. Want to make sure that if they are business listings, they have the business tag, which so not, not listing. Oh, what are we calling them now? Listing. I'm blanking on the name. Anyway, the business the tag. So inside high level, you know, high level has that default tag column, yeah, that's, that's where you'll want to apply the business tag. The other thing that you want to make sure of, though, is that the business name is in the first name field when you do an import,
1:27:01
okay, okay, so don't you said the business name or the contact name.
1:27:07
Correct, correct. So if you have a contact name for the business, what you'll want to do is create two custom fields, one called owner first name, and then owner last name. You'll put the contacts first name and last name in those custom fields, and you'll use the default first name field for the business name.
1:27:27
Do you have a help doc for this so I don't forget, I believe I couldn't find it when I searched. Oh, thank you, Steph, just dropped it. Thank you. Stephanie, yep, and I replied to your email. Stephanie,
1:27:47
okay, perfect. Well, I'll watch this later. Appreciate your as help. I gotta run. Okay, cool,
1:27:53
right? Charles,
1:28:00
once, Charles, either,
1:28:02
okay, yeah, one second here.
1:28:04
No problem. Okay,
1:28:10
so my issue is, I was I? I set up a listing to claim myself to write down instructions for people I was reaching out to, and I clicked the claim a listing, and it was what to create an account. And if you see down here at the bottom right, it says error for site owner, Owner, invalid, site key. But when they when the feature came out for the captcha, I went through that process, and it worked at the time. So this is, I don't know if there's anything wrong here, but the key was working before. So any ideas?
1:29:07
What's the name of your site? What was it? Can we go back to your site?
1:29:11
Yeah, it's manatee showcase.com.
1:29:24
And you do have a an active part on file with Google, for Google Cloud.
1:29:32
Oh, yeah, yeah, yeah, okay, yeah.
1:29:44
And I applied the key. Probably, well, it was at the same time when Tom revealed this feature, the capture feature, yeah, and so I went and applied it, as you can see a. Uh from here, and enabled and it worked. And I was great, yeah, so
1:30:08
yeah, I'm looking at I'm seeing the same thing on my end. So what I would do is I would probably, first thing I would troubleshoot is just recreate the key and enter in a new key and see if that doesn't fix it, if you're still seeing the issue, then I would definitely submit a ticket and have our devs look a little deeper and see if they if there's something on the back end that needs to get updated. But that would be my first, my first thing,
1:30:37
okay, do you? You don't happen to know how to how?
1:30:47
Oh, wait a minute. Maybe it's updating a second. Hold on. Chase up there. No, okay,
1:30:58
yeah, I'm still seeing, I'm seeing an error when I when I load the site on my end. Okay,
1:31:10
do you like I did this like, I don't know. It was like, what, three weeks a month ago or something. Do you have any idea how we get the reCAPTCHA? Keith, is there because I don't remember there was a video or something. I don't remember how I did this.
1:31:30
Let's see, look it up and see if we do have a video on it. Give me a second here.
1:31:37
I almost feel like all you had to do was click Enable reCAPTCHA protection, and it just popped up. But that's a guess. Oh, wait a minute, get your capture keys from google recaptcha admin.
1:31:58
Yes, there is okay, so I'll drop this, put this in the just put it in the chat. But yeah, there's a page I just found.
1:32:09
Okay, nice. Thank you very much.
1:32:14
Yeah, no problem, Charles. I'll go back and yeah, if you're still seeing an issue after you do that, then I would definitely submit a ticket. Yeah, okay, let's give that a try first for you, awesome. Thanks. Charles bill,
1:32:33
yeah, hi, my my question is pretty simple, has there been an update to the app or the snapshots since March 1.
1:32:43
I don't believe so
1:32:48
I can look and see
1:32:52
updating snapshot. Let's see,
1:32:56
I believe it was March 5. Oh, there was one, I believe so
1:33:02
just to just to the snapshot.
1:33:05
Yes, to the snapshot. Okay, so then to check for an update. Ruchika just put up a a link. Is that the where I should check for updates that is sub account snapshot,
1:33:21
yes, right under Resources, when you load that link, there's a video at the top of the page, right underneath that is a resources, and then below the title resources, you'll see the snapshot link.
1:33:36
Okay, thanks. Good. Great. Thank you very much. Yep, no problem.
1:33:41
Byron, or Brian, sorry, not Brian, Byron.
1:33:53
Brian, you there. You said my name or someone else? I said, Brian, Brian,
1:34:04
am I not able to be heard?
1:34:06
I can I can hear you. Just fine. Okay, cool.
1:34:08
I'm just trying to find the screen I want to share. Sure.
1:34:18
Yes, okay, we go. I area.
1:34:29
Let me see it. Yep, I can see your I can see your screen.
1:34:34
Okay, so I said I was going to run some ads to my directory, but I when I went to go check it out. This is what I see. I don't know how to fix this at all.
1:34:50
So you see, so say that again. So this is so
1:34:53
every time I put in my directory site, I get this error, this 1014, error, and I don't Okay, do.
1:35:00
Yeah, let me, I know that we were having some issues. So what is, what is your domain? Let me try and pull it up on my side.
1:35:08
Sure it's directory extreme and E, R, E, M, E, dot v, E, P, H, A, s2, four, seven.com,
1:35:21
can you put that in chat? Because I don't type,
1:35:24
yeah, I'm gonna do that right. There.
1:35:38
You go. Perfect. Got it? Okay? Okay, let's go back. Let's go into SD, AI,
1:35:56
okay, and then let's go under, yep, your inside Smart directory. So scroll up towards the top, and then let's go to let's
1:36:08
go to settings, or I'm sorry, branding, sorry, yep, branding, and then go to domain. See domain, just scroll back up,
1:36:24
right there. Yep, right there. There you go. Okay, can we go ahead and just try hitting the Update button here? Sure, and then let's try clicking reinstall SSL.
1:36:42
Jason, Jason, yep. Sorry to interrupt. So I'm checking for this domain with the DNS checker, and these are not the correct values that are ready for a record,
1:36:55
not the correct value, so he has the wrong DNS settings.
1:36:58
Yeah, I just checked with the DNS checkers. Maybe you can check, yep, I'm checking right
1:37:05
now, yep, where, where is this domain? Where did you purchase your domain
1:37:10
hosting here? I think I transferred over to Ohio.
1:37:17
You did transfer it to high level? I did. Yeah, okay, so let's go inside high level. So go under. You're actually going to want to go under settings, yep. And then on the left hand side you look for domains and URLs, right. There you go. You just passed it up just a little bit. There you go. Okay.
1:37:42
And it's that, 247, right there. It is cool. So let's go ahead and directory.
1:38:01
Okay, yeah, I don't see ones. I don't see a record set up for that. That's why. Okay, so that's what we need to do. So we need to set up a record. So what you'll do? So go, let's go back to SDI. We'll come right back here, but let's go over to SDA. Actually, you know what? I could have kept you there. I'm sorry. I could pull it up on my end. So yeah, go ahead. Just stay right there. Let's go ahead and hit Connect domain, or connect a domain up at the top there. And then go ahead and yeah, let's do funnel and website. There you go. And then inside here, let's go ahead and paste in your sub domain, which is that directory, extreme, yeah, directory stream, and then also put in the root domain as well.
There you go. And then go ahead and hit Continue. All right, and then what we're going to do is
1:39:15
wait a minute here.
1:39:29
Yeah, no, that's sorry about this. Hang on. I
1:39:46
can you go back? Can you exit out of this for me real quick, and then just go back to domains. These are internal domains. I. Is it the 247, is that what it
1:40:03
was? Yeah.
1:40:04
Can you click on manage email, funnel, website, brand new domain. Oh, DNS record. Sorry, yeah, go under DNS records. There we go. I'm sorry. I completely forgot that it was in here. So let's go ahead and hit Add Record.
And then what we want to do here is we want to add, we want to add a CNAME record, and go ahead and type in your C name, which is that extreme directory? Extreme? Yep.
1:40:55
Okay, and then the
1:40:59
the target let's go ahead and put in one, oh, 4.23,
1:41:10
6.5, 3.124 Okay, go ahead and give that a shot. Then hit save
1:41:31
your record, do
1:41:40
is it? Let's see, is there another? Oh, there already is one. That's why. Okay, yeah, close this out. I just see it. I see it below me, or below that window. See the C name. There's a C Name record with directory extreme right there. Yeah. So let's go ahead and edit that, and let's change the sites dot ludicrous. Change that to the IP address I just gave you. So let's delete that and do 104,
1:42:11
point 236, yep.
1:42:16
Point five, three,
1:42:19
and then point 124, so four,
1:42:23
okay, that should go through.
1:42:33
Why is that not going through?
1:42:44
I think a C
1:42:46
name has to be a and I thought you need to do an A record.
1:42:52
Yeah, can't do a sub domain to this, yeah? Well, I think,
1:42:56
I think you could do a sub domain if it's an A record, but then I have to get rid of the a record behind it. Because usually, like he said, with the with the C name, it has to be actual website, or
1:43:07
something like that, I'm telling you, yeah,
1:43:12
is that already pointed to another site? It is. It is okay. The route is pointed somewhere else.
1:43:20
Yeah, right, right behind here. That's where the a record
1:43:25
Got it, okay, so then, yeah, it's, I think if you're going to do it, then you're probably going to need, you're going to need a new domain that you can set the you can set the a record, so you can set the route to that IP address for it to resolve properly.
1:43:43
Let me write that would be the site or the code, right?
1:43:52
Yeah, you can all. You can always find that if you go back into smart directory, I just read it off to you. But if you go into smart directory and then go under branding. So if you hit the Go Back button, yep, you're in smart directory, you'll click on branding, and then click on domain, and then see where it says domain, connection info. Click that little button right there, there. That's the IP right there. That's what I was reading off to you, so
1:44:22
that there to change it that way, because I have changed the whole domain, though, that you're saying I can't use a BC, just 247,
1:44:29
well, because the problem is, you're trying to use a sub, okay, and that's why we couldn't change the A but see what I mean. So yeah,
1:44:40
like a website that has like that booter press thing. There's not like a product put in there make the C name out of it, right?
1:44:47
Like you, yeah, that's that's in order for the directory to work properly. It must be, it must be something that the devs had set up. I'm not sure, but it must be that you have to. Um, you have to set it to a root domain, not a sub domain.
1:45:06
Oh, gotcha. So I could just add, like, a different sub domain, like it's right here.
1:45:12
No, no, not sub a new, a new root domain, and have and then, and then you take the a record from that new root domain and point it to that IP address. And then,
1:45:25
okay, okay, I can do that. All right. Well, thank you very much. Appreciate that.
1:45:31
I mean, you could try, you could try a sub. I'm
just trying to think clear, yeah, yeah, maybe you could try that. Try a sub to an A record it. So you could try that. Let's, let's try that real quick. Let's try the sub to an A record. I
i But the only problem is I don't think there's a way.
So click on that. Click on DNS records. Yeah, there's no way to Yeah. There's no way to add that. Yeah, never mind. Yeah. I don't
1:46:21
know what I was thinking, because I thought it might have worked, but,
1:46:25
yeah, there's no way to select the sub. That's what it is. Okay, yeah, no, we can't do that. Yeah, that, I think that's the only way.
1:46:31
Yeah, okay, so I'll just use Okay, that's I could do that, all right. Well, thank you.
1:46:37
Yep, no worries, man. Anything else
1:46:43
you can actually go there and see it awesome.
1:46:49
All right, I appreciate good luck. Yeah, no worries. All right. Charlotte, you are up.
1:47:10
Go ahead. Hey, sorry about that good. Um, the issue is, when we were customizing emails, I think we messed up the link. So I need all the emails back,
1:47:25
the the templates, yeah, so you think you deleted them or
1:47:29
well, so we followed the thing, I think. But when I went into chatgpt to do the customization, I just paste it, and I think I messed up the link. So they told us to re download the snapshot. So my sister did it yesterday. However, it just kept the same. So it was like, everything was still the same, but it wasn't with like, like, brand new again.
1:47:55
Oh, it wasn't okay. So what we can do then we can try just deleting out the email templates that you're having issues with, and then reinstalling the snapshot
1:48:06
delete the product. So the only two we had issues majorly was the prospect and in the marketing emails, I think, is what we messed up on. So delete those out and then reload the snapshot. Right? Yep, exactly what she did yesterday was down a snapshot, but she said, when you ask you, did you want to replace everything? She said, No, the one she checked was email, but it just brought everything back in, assigned as it was before.
1:48:30
Right, right, yeah. So you can either do that, you can click to overwrite, which it sounds like she's selected not to overwrite, so go ahead, yeah. Or you can just go in there and delete them. But Yeah, same. It'll accomplish the same thing. It'll get the new it'll get the the templates back in there. They're Correct.
1:48:47
She should have overwritten too, but I wasn't. I wasn't with her when she did it. But okay, now I know. Okay, I got it now. That makes sense. That was all.
1:48:56
Okay, perfect. Thank you. Of course, of course. Any other questions?
1:49:09
Awesome. I think we're going to wrap it up. That brings us right to the hour. Well, thank you guys so much for showing up. Thanks for all the great questions, and hopefully we're able to provide some some good feedback and get you guys squared away. If not, we are here every Tuesday doing these SDA calls. We're usually here for about two hours in between these calls, though, we do have a full time support desk that is there seven days a week, ready to answer questions. Take your tickets and help you guys through any issues that you're going through. So please take advantage of that again. We're here to help. We want to make sure that you guys are successful and that you get you get the help that you need. So anyway, thanks again for showing up. I appreciate each and every one of you guys. We'll see you guys all next Tuesday. Take care. Okay. Thank you. Jason, Yep, thanks.