Transcript
0:01
All right. Welcome everybody. Welcome to the SDA I call hope everybody's doing well. I bottom of the Google meet window there, there's the hand icon. If you guys go click that, that'll allow you to raise your hand and we can start taking some questions. Looks like Chris, looks like you're the first up.
0:27
Hey, Jason, Hey, what's up? I'm good. I'm good. How you doing? Good? Thanks. And Thanks for the chat, the people in the chat too, last week for watching the Google to hook that up. Nice.
0:42
You got it? You got it working?
0:45
Yeah. Now, now, that's the picture. I don't want to keep it, but I just wanted to switch it to have that, at least for now, as the main thing. But I think it's still not wasn't that was supposed to connect also, like for the listings to have the Google reviews and the map too.
1:03
Yes, yeah, are you? Are you having issues with it or reviewing that part?
1:08
Yeah, I think, I think that part didn't come through. Let me see. I'll pull it up, okay, and then I'm gonna put preview,
1:25
okay, so it loads the map, because I took out the Las Vegas business, the demo businesses, okay, it maps, it local, like I wanted it. And when I click on the listing, the only one that I have, it has like the landscape of a city as a picture the business description, but that like the information I put in, but it doesn't have, it didn't pull from Google that I see, like reviews or the map.
1:52
So on the actual business listing itself inside of SDI, you do have to connect it still. So if you go under like if you if you can share your screen with me real quick, I'll show you where to go. Okay to make sure that it's properly connected. In 20
2:36
we'll
2:42
do window. Okay, okay, perfect. So, yeah, just go over to high level. There you go, perfect. Now, click on businesses the top, and then go ahead and click the pencil icon there to edit this business on the right hand side under action, there you go, yep. And then you'll click on business details and then scroll down for me, scroll down, scroll down, right there where it says link to Google Business Profile. This is what you need to do. So you need to type in the business name. And if they have a Google profile, what you'll do is you'll link. You're linking that here, there you go. Now you'll hit update.
3:38
Why there was an error try that. Can you hit update one more time on that? Okay, okay, there we go. So now you should be able to pull in images from Google. So if you click those little Google icons next to profile image, okay, so you'll be able to pull in so that's the only image it looks like that he's got on his Google profile, so you can pull that in. And then you can also, if you go to the front end of the site, it should pull in his reviews from that connection front
4:16
end of the site, yep,
4:19
scroll towards the top, and then let's go back to click on business. There we go. There at the very top, in the top right, you see the preview again, yeah, go ahead and click Preview text. And then you should be able to click on his, click on his, click on his Yeah. I don't think we, I don't I don't know if we saved it after we added his his image, okay, yeah, I don't think he did. So go ahead and click.
5:00
Yep. When I click the check mark,
5:05
scroll down to the here, yeah, scroll down to the bottom and click Update.
5:10
Okay, okay, there it is, yep, preview.
5:16
And it may take a minute before those reviews pop in, but they if he does. Do you know if he has any reviews?
5:24
Yes, at least
5:25
one. He does.
5:26
Okay, okay, this banner ad, this would be a landscape if I switch that to like, if he had something more that I could pull so you can
5:37
see his profile image has been updated. If you go back into the listing, there is a spot for profile, or, I'm sorry for cover,
5:49
Okay, how about a map? Doesn't that pull up too?
5:55
Uh, no, not at the listing level. The map is only for the home.
5:59
Yes. Sorry to interrupt. I'm very sorry. We need to enable the reviews and the map through the plans first. Oh, okay, that's right, yeah, yes.
6:13
How to do that? Let's go back into SD AI, and we'll go under plans at the very top. And do you know which plan he's under?
6:26
I'm gonna give him a featured one, but for I could do that like without charging him, right, correct?
6:33
Yes. Let's go ahead and just edit like the local spotlight. Okay, and click on Next, and let's see so reviews, everything's active there, and maps, he's
6:56
on the community listing plan. But, oh,
6:59
is he okay?
7:01
I think, I think we can check
7:03
yes, I think so, so, yeah, so, how could I switch them to upgrade them for free?
7:09
We'll show you that in a second, but go ahead and click Edit on listing and then go next. Yeah, it is okay. There's reviews, yeah, so go ahead and toggle on reviews
7:28
here, yep, okay,
7:30
and you can toggle on map right there as well.
7:35
So then the free ones will have this too. Yes. Okay, cool. Hit.
7:40
Next, correct next, and then submit. Okay. And then, if you want to go back to the businesses at the very top there, click on businesses and then see that little toggle next to the Edit switch, the pencil icon.
7:58
Sorry. I'm so sorry I'm so sorry to interrupt again and again. Actually, it will send the premium email as soon as you upgrade it. So I would suggest that you disable the automation first, and then you good.
8:16
Catch upgrade. Catch the premium. Thank you. Rachika, yeah, so over on the left hand side, there under automations. On the left hand side, dark blue menu, click on automations and then go ahead and you can close that box. Just click on smart directory, AI workflows and outreach workflows
8:42
that should be in system. I believe
8:46
it's not the premium,
8:49
no, because these are the outreach plans. These are like push and the manual ones. So we need to go to the system one got it. Those are automatic, right?
9:00
So go ahead and yeah, click the back button there, next to outreach workflows. Outreach. I know I'm sorry. I wish I had a I could annotate on your screen here. Yeah, click on System workflows, system workflows, and then we're looking for
9:23
listing upgraded to premium.
9:25
Yep, there it is, right there.
9:27
Where's it at? Oh, this one.
9:28
It's under, yeah, this one. So we just wanted to save dots.
9:34
Also click on the left, right, three dots on the right, three dots on the right. Okay, this way, yes. And then you'll just put this in draft. Fourth option, Yep, perfect, yes. And what was this all for? Because anytime you are manually upgrading any plan it is, it will automatically start. Start this automation for them, and it will send them an email automatically. So just to make sure that they are not receiving the emails, unless you want them to receive the email for this manual action, okay, what would what email would it send them? So it'll send them like, congratulations, your listing has been upgraded to premium. You can do this and that, or these edits on your listing now.
10:27
Oh, okay, yeah, too, but I don't even have it, or I didn't put in an email for him or for that business.
10:38
So there is no email address that I added.
10:41
No, I don't think so. I just, I think I put the I when I created the listing for him, I did phone number and address in the name of the business,
10:50
okay, but this is just to make sure that we are not sending the emails whenever we don't want them to receive any email on such manual actions. Okay, and then you can publish this again after you manually upgrade any plan or the listing.
11:11
Okay, so I upgraded him already.
11:16
Now, yep,
11:18
so I need to go back somewhere, right, correct,
11:21
yeah, go back into SD AI,
11:27
and then under businesses, and then over there on The right hand side, under premium, that little toggle. Yep.
11:46
So now he'll be featured.
11:51
Okay, cool. Featured, all right, then I could change the oh, there goes the map, awesome and the reviews. Okay, cool. Last thing you see that's coming up non secured here is that something I had to do with my hosting?
12:15
No, actually, I think I would suggest that you reconnect your domain, and that's
12:23
it, okay, so go,
12:25
go to the branding from top branding.
12:30
Yeah, that good domain,
12:33
yeah and yes, and then maybe refresh your page and then put this back again. Then reconnect. Yes, correct, okay,
12:56
you need to add the domain.
13:00
That's good enough, right? I want to put the HTTP or I should no without, without, fine. Okay, domain connected successfully. Okay, now I just gotta wait, right?
13:11
You can hit on preview and check, okay, Should I hit refresh or just preview? No, that's okay. Preview, okay,
13:19
yeah, it's showing secure for me.
13:22
Maybe that's cash error or something, because
13:25
when I go, when I yeah, when I go to incognito, it doesn't come up. So maybe it is a
13:32
cache that could be the browser cash, yeah, yeah,
13:35
because it's working just fine for me.
13:37
Got it? Okay? Cool. Thanks, guys, awesome. No problem. Chris, yeah, thanks both for you. And now go back in and where's here, I think, take off my screen. Yep.
13:54
Okay, awesome, right? Do we have any other questions right now? Anybody else? Yeah, satire,
14:08
hi, hey, how you doing? I'm doing all right. How about you? I'm good.
14:15
I'm not sure what I've done, but my Google business profile for my agency is that tab is not showing up in under reputation, but it shows up when I sign in on my directory side. Okay, all right, let
14:46
me share. Yeah, let's go ahead and why don't you share your screen? Let's take a look, see what we can find, figure out.
15:13
Okay, you're fine. You don't Yeah, you don't need to do anything here. Just go to the tab that you want to share. Okay, I didn't
15:34
stop. When did all that pops up? Okay, I think I understand.
15:44
There you go. Yeah. Now you can go to any screen or any tab. I should say,
15:51
I see all these images duplicated.
15:55
That's okay. That's fine. Yeah, don't worry about just go to the go to the tab that you need to that you want to share with us. Where's the top of your screen? Yeah, keep going. Keep going up with your mouse. Up further further. There you go. Now, choose the choose the tab from here. Oh, okay. There you go. That's working. Perfect, great. Okay, so what are we looking at here? So we're at okay, under the reputation,
16:34
under my agency, okay, I don't have to wait, okay, and I don't see the and I'm in Okay, let me go into reputation. Yeah, I'm in reputation, and I don't see that that tab, but when I sign into Thrive directory,
17:09
I see it here. So why isn't it showing up on the
17:14
agency side? Oh, the optimization tab. Okay, yeah, that's a newer feature. It may just be that it's it's turned off, or it's not enabled on that sub account, okay, which we can check on
17:30
that. Okay, okay.
17:34
So go back to, yep. Go back to the other one. Actually, it's showing now it may be, I haven't completed
17:45
signing in yet. Okay? It
17:50
may be a user issue too. So let's go to, let's go to settings in the bottom left first, and then scroll down for me in the left hand menu all the way down to the bottom, and click on labs, and just type in their GBP into the search bar see If, if it's still in labs. Okay, nothing's showing there. I wonder. So your login is saturate, or AI marketing, okay, so let's go to click on the the top left, where you click here to switch into the agency view. You click on the sub account name, yep, and then click on switch to agency view. And you can close that box there, and then click Settings in the bottom left and then click on team on the left hand side.
19:13
And I think it's the second one. So you're set up as an Agency Admin, but go ahead and click the pencil icon next to that one and go to roles and permissions, and then scroll down to start scrolling on the right hand menu or the right side of the screen if you scroll that sorry, that side, not the left side, the right side, yeah, there you go. So let's just look. Just want to make sure it's not toggled off.
19:59
Same looks. Good Launch Pad is off account.
20:04
Is that supposed to be off launch pad?
20:07
That's fine. Yeah, that's not a problem marketing. I
20:29
reputation. There it is, view and manage GBP optimization. It's grayed out. I don't know if you can select that, though. Yeah. So you don't have permission. Why is that? What is the permission set?
20:48
Let's click the back button for me. Yeah, that one right there, and then click back into that same user, Satura Richardson, the aura AI marketing, it No, no, it's okay. It go back to the go back to the user said, because it said it didn't, you didn't have permission. So I wanted to look at your permissions. So click on switch to agency view, and
21:22
then bottom left hand corner settings, and then top left team and then click on that second user pencil icon and click on Roles and Permissions. Let's look at the very top here, agency admin, add sub accounts.
21:54
Yeah, that's strange, because you have agency access.
22:06
I wonder, does that sub account have a Google profile attached to it? What do you mean? Does it have an attached I mean, did you did you ever connect a Google profile to that sub account? I don't know. Let's check that. Maybe that's the reason why it's showing that there is no permission for it. So in the top left, where it says, Click here to switch, go to that sub account, and then click on settings for me in the bottom left, and then you're going to click on the left hand side, scroll down. It is, what is it called? Again, integrations. There you go. So Google, I don't think it's connected. I don't think you have a Google profile connected. That's the reason scroll down for me. I don't think there's another connection anymore. No, it's just that first one that Google one, yeah, go ahead and click on Google towards the top, sotera. Just scroll back up and then where it says Google. Go ahead and click on Connect. And then what it will have you do is log into the Google account that has the Google profile or the that is connected to the Google business profile.
23:48
Is that it do I hit manager? That should be it. Let's see. Did you select a Google profile? Yeah. Okay, perfect. So then go ahead and click on the Go Back button in the top left.
24:11
Top left, click Go back. Yep, and then click on reputation.
24:26
Okay, it's still not showing here, so I'll refresh the page. Justin, yeah, go ahead and try that. I
24:43
can you try clicking on settings for me? Oh, it
24:54
just takes you here. Okay, give me one. In seconds to tear I'm just gonna I'm logging into my account real quick, just so I can jump around a little faster and see if I can't find it.
25:12
Settings, Google, okay, go back. So on the left hand side, scroll down to integrations again. Click on integrations and then scroll down. Let's see if it shows up. There it is, Google business profile. That's where it is. Okay, go ahead and click Connect. Now that's the problem. Okay, so there is no Google profile connected to the Google account that you just connected under integrations. Okay, so how do I connect it? So you need to figure out which Google account is connected to the Google profile for for your agency. Are
26:12
you sure you have one? Are you positive?
26:16
In fact, I can. I can go right to it. Let me find it. Yeah. It. Put it under I'm still organizing.
26:37
I was just in it. Where are you? I
26:44
i put it in here, supposedly, so that I could find it easily.
26:57
I'm not able to pull I'm doing a search for it, and I can't find it,
27:08
or AI marketing, I can Find your website, but not the
27:17
because I did it. Oh, here. No, that's not it. That's the video. I know I'm probably looking at it and just don't know it. Just love it when a plan comes together. Oh, where are you? Come on,
27:44
oh, I found it. Okay, I got it here. You found my Google profile. Yep, I find yep, I just found it. Okay.
27:57
Here's the link I can send you. The link here I
28:02
supposedly have it. Yeah, I just, I just looked it up on Google Maps.
28:08
I forgot I had a tab for Google.
28:10
Okay, that's got to be it. There we go. There it is. Okay, so in the top right corner, click on your profile image. You much? Oh, it's in that one. Okay, go ahead and click on that. Yeah, what is that? Okay, so that's the problem. So SW, are consultants.com so that's the Google account that we need to connect on the back and inside high level, and then this will show up. Okay, all
28:41
right, so
28:43
go back into high level, and then click on integrations on the left, yep, and then click on Google account, click Manage, yep, and so add another account.
29:09
And this new one, you'll want to mark that one as the primary. Okay,
29:21
okay, so mark that as primary, perfect. And then go ahead and close that. And then now you'll go back to the Google profile integration. Now stay, stay here on the Integration page. Just scroll down. Scroll down. There it is on the right hand side. Google. Business Profile. Hit Connect, and you should see it here. There it is. So now you'll want to click on like, check the little box next to aura, AI marketing agency, and then hit the blue Connect button. So.
30:07
Okay now if we go back to now, if we go back to reputation on the second page or on the first page, so if you hit the Go Back button, we should finally see our optimization. Let's go ahead and refresh.
30:33
Okay, we're still not seeing it, so let's go. Let's click back to the agency view.
30:42
Okay, you lost me. Oh, okay,
30:45
go back to the agency view, and then we'll go back into the user. So click on Settings bottom left, and then team top left, and then the second user will go ahead and edit your user again, and then roles and permissions, and we should be able to there was a section. It was towards the bottom. I don't remember where, which one it was, but it was towards, it may have been reputation, yeah, marketing, keep going. I still not, still disabled.
31:29
Okay, maybe I've confused it.
31:35
Let me just look. I'm trying to see optimization that's not in there. Yeah, it's shown up for me. What? What could be causing that?
31:56
Let's see. Give me one minute. Since here, I'm just checking my account real quick, okay, See if I can figure it out.
32:11
Polls and permissions.
32:30
Hmm, yeah, it's showing just fine. Or why that is, can you just try toggling reputation on and off. Yeah, it's not going to do it. Oh, there it goes. It's checked, okay, I'm gonna save. Error will save a user still. Okay.
33:07
You are not authorized to update your own permissions.
33:12
Yeah, that just seems odd. Can we switch to my account? So in the top, in the very top, where it says logged in as satiria Richardson, you see where it says in blue text, switch to my account. Go ahead and click that blue text for me.
33:33
Okay, and then now let's go ahead and edit that user, roles and permissions again, and then scroll all the way down to that section. It was on the right hand side. Yeah. There you go.
34:00
There you go. Okay, cool, so go ahead and toggle that on and hit save. I also do manage reviews. I would turn it on, sure.
34:21
Okay, perfect. Now let's switch back to that sub account real quick. Just double check that it's there, and then you should be good to go.
34:36
So on the left hand side, click on reputation. There we go. There it is, okay, man, got it, yeah. Thank you. So, of course, any other questions, satire, are you good?
34:58
No, I think that's. Up for me right now.
35:01
Okay. All right, sounds good. Well, I'm glad we could help you. All right, looks like Andrew, it looks like you're up next.
35:15
Yes, sir, can you hear me? Okay, I can hear you. Just fine, beautiful. I've been having some challenges with my tech over here? Yeah. I mean, I've enjoyed this, my first time out on this thing, and I'm just getting started. I actually started with smart directory last year, and didn't do anything with it, man. And this year I gotta now I'm behind, so I gotta go fast. Everything's happening. You know, agentic is just taking over. So my question was, when I need support? I noticed Jeff Stark had a question in the chat about support. He said he sent an email in yesterday and hadn't heard anything back. How long is support normally take, and is this the I just joined two weeks ago? Alright, and so Tom Gaddis talked about the new smart directory. Doesn't require go high level, necessarily. It's got its own world, or whatever. This is the connection, or the plugin, or, I guess, marketplace version of smart directory we're talking about
36:17
now, correct? Yes, okay, got it. You got it. So a couple things, couple clarification points. So usually, so we did have one of our main support agents, she was out, she was she was she was sick, and she's now back. And so that should free up rachika and a couple other team members to be able to all the support related issues a lot faster. Okay, so, yeah, if you've noticed any lag in support over the last week, that's the reason why, because we were down a person so, but that should be turning around here very shortly. So they're going to work through all the tickets that they currently have. I would say, usually expect a a response, like an automated response, pretty much immediately letting you know that we've got the ticket right, and then, usually within 24 hours, 24 to 48 hours, I'd say. So it is a
37:10
24 hour timeline. I mean, everything else would go high level is so fast. I mean, it's like 24 hour support for everything else when you're on the trial. So if you mind me asking, Jason, how is that so such a long time? That's like Google standards, right there? 24 hours?
37:28
Yeah, you mean, what's the question? I'm sorry, well,
37:33
the timing, the timing of that is, is fairly long, a whole day, right? I mean, when, if you're in the middle of things, you're trying to get things up that I was just trying to figure out if that's what it is, that's what it is. But, I mean, is there any way to accelerate that to where, you know, the same day, maybe a couple of hours, maybe, or
37:53
it really just depends on our volume, on the support volume that we have at the time. That's why we do these calls, though. So every week we do these calls, these SDA I calls, and the whole point of these calls is to offer even more support to each and every one of the students, so that you know, whatever issues that you guys are facing, we, you know, I'm here. We're dedicated to getting any questions resolved. There may be times where you may have an outstanding support ticket, and we've been able to address that outstanding support ticket on the live call and take care of that, okay, at that time, but yeah, these calls are meant for that. And then in between, obviously there's the support desk that we just already talked about. And then there is the, let's see. Let me pull this up here for you. This is our knowledge base. I'm dropping the link in here, so I just put that in chat. At the very top of that knowledge base. There's a section on the left hand side called Quick Start. If you go through that, let me go ahead and let me actually, let me share my screen so I can walk through this with everybody, because I think this will be really helpful for everyone on the call. Great, just as a refresher. So give me one second here.
39:11
Glad I could contribute.
39:13
Yeah. Now this is fantastic. Okay, can everybody see my screen? Now? Everybody see my screen? Okay, yes. Okay, perfect. Okay, so here is I just dropped this link in the chat. This is our knowledge base, and this, this is what replaced our we used to have a members area, and we've just, we've opened this up, we've tried to make it we've tried to simplify it so that you don't need a login to access this. Anyone can access this, but essentially the Quick Start is where everyone should start. This is the process that you need to follow. We've tried to break this up and make this as easy as possible. We've broken this up into multiple sections, but if you click on Quick Start Up here, you'll get kind of a brief overview on this page. Page. Okay, we've broken this up into three phases. So we've got phase one, customized website, phase two, customized emails, and Phase Three operate. So these are the three phases that you'll want to follow to get your SD AI site up and running. If we start here at phase one, and then we click on the very first item under phase one, which is customized theme, and we click here to customize theme. You're going to see we've got multiple steps all here. We've got step one all the way through step 10, along with videos and step by step tutorials for each one of these steps. Okay, and this is the first in that first phase section that makes section that makes sense. So you'll go through this. Let's go back into customize the oh, sorry, let's go back to connect payment. And then here's the payment section. We've got a video, and you can see on the right hand side, there are multiple sections that have to do with payment integration, connecting to stripe, all you know, editing existing plans, but that's how this knowledge base is broken out. Now you can jump to other sections inside the knowledge base, but this quick start guide if you just follow this from phase one through phase three, this should get you all the way to launch. Oh, way
41:26
to go to market.
41:28
Okay, just walk through. I know it's not, it's not. Some people think it's not as easy as navigating a members area, but we've done our best to really break it out and make it as simple as possible. Again, just follow each one of these phases and go through each of these sections that you follow them in order, and everything will get connected the way it should be.
41:51
Okay? Beautiful. Yeah, absolutely. That's phenomenal. Jason, thank you. So okay, that that was my main thing, and then that that would get me up pretty quick. How long does this process take to go from, typically, from to go from phase one to phase three, all the way through to get to go to market, GTM launch?
42:15
I mean, it depends on how many you know, like, how tech savvy you are, how familiar you are with high level in our systems, which it sounds like you're somewhat familiar. So I would say, you know, a day, maybe a day and a half to get through it, maybe faster, depending on again, depending on your tech skills and your familiarity with high level. But yeah, every So, I guess that leads me into the to the second point that you made. You were you were saying, hey, you know you, you had purchased it originally. Things have changed. You now re entered the ecosystem. You come back. Yeah. So what we've done in our recent launch, our recent webinar launch, and I don't know if that's where you came in. I think it was last week, or maybe it was the week before. I can't remember. But anyway, the what we've changed is, instead of you needing to get your own high level instance, so for you to pay for your own high level account, we've created a process where you can essentially get a sub account under us, under offline sharks, all set up with the SD AI app pre installed. So that's the difference. So you still, it still runs on high level. But the difference is you don't necessarily need your own high level license anymore. We now have a process where you can just have a single sub account under our license that already has everything, has the app pre installed into it, got it.
43:55
I didn't understand that, but I did come in when you had that, that two weeks ago. I forgot when it was, but that, yeah, I can't remember
44:00
if it was last week or the week before, but the week before, but yeah, it was just recently. Were you
44:04
there was the other guy's name, Cameron? Was it Cameron? Not Cameron? Yes, Cameron. Yep, it's Cameron. Okay, so you were the SDI team. SDI team, correct? Yep. Okay, got it, Jason, I'm, you know, I see the goal when I see high level. I don't know sometimes who I'm talking to. I heard Rashida talking I wasn't sure what this was.
44:21
And, yeah, this is the SDA I call. So every Tuesday, at noon Eastern, we do the SDA I call, got it and we troubleshoot. So sometimes people have problems with high level so we'll troubleshoot some high level stuff. You saw me troubleshoot with satire on that?
44:38
Yeah? No, this is She's a static I got had before. I mean, I felt like crying over here. Okay. I was like, Yeah, satire, okay, so yeah, that was good. That was good. That was really good. So, yeah,
44:52
yeah, we'll, we'll tackle pretty much anything that has to do with high level and SDA. I on this call. Got it.
44:58
Thank you, sir. Appreciate. You, of course. Jason Moran, are you any any way related to Brian? Moran, I'm not.
45:05
No, okay, no, I've had several people ask me that
45:08
though, okay, you know the guru out there? Yeah, he's been, he's been a soldier for a long time. But thank you very much. I'll let this microphone go. Appreciate you. Oh, awesome.
45:19
No worries, Andrew, thank you.
45:21
I'm Jason, Andrew. I'm sorry to interrupt. I just wanted to check, like, do we have pending ticket for Andrew? Like, I cannot find any in our database.
45:31
Do you have something pending?
45:33
Andrew? No, shouldn't be under basis for success. Is my email. That's what I purchased it under.
45:41
Okay, okay. I just wanted to check, like, maybe, in case we have any pending ticket for injury.
45:47
Oh, trouble. Ticket, yes, no, no, no, no, I didn't put anything in yet. I'm just, I'm making sure I don't I don't want to be a headache, a heavy, heavy weight over here, I could get pretty heavy sometimes, because my mind just closes in on itself and starts feeding on it on itself, if I don't get the right structure first, so I get it right first, and then go in, and then I know, attending some of these calls, I can see what other people are having, running into problems that I can kind of head that off before I even get involved and get really deep into it, right? Okay, perfect. Thank you. All right.
46:21
All right.
46:23
Michael, yeah, Hi, Jason. I'm having an issue, a bit of an issue with my profile and cover images. They're not taking for me, so let me just share my screen. So sure, of course. Yeah,
47:05
okay, so do you see my screen there?
47:07
Yep, we just got your Gmail account.
47:19
Okay,
47:29
how's that? Can you see it now?
47:31
Nope, still see the Gmail account?
47:34
Yeah, because I'm signed into Google. Okay, on let me maybe let me go in on the other side,
47:41
I don't know, on Google meet sometimes it's easier if you just do share whole screen or entire screen. I can't remember how they word it, but makes it a little bit easier.
47:58
Yeah, hold on. Let's See what we'll do here.
48:55
Yeah, you know what? Just go on to the next person. I have to figure out what
48:59
I was doing here. That's okay. Michael, yeah, take your time. Whenever you're ready, just raise your hand again and I'll jump right to you. Okay, okay, awesome, all right. Laura,
49:24
hello and thank you for having this call really helps us. Of course, sure. How can we help you? My question today is just, I know you launched the new profile or whatever for the directory, and I already have the directory on my high level account, and I've got quite a few clients already on there. And I'm wondering, do I do the update? Is it? Is it important to do the update? What's going to change, and will it affect the clients that I currently have on there?
49:59
Well. What update Are you referring to?
50:03
You know, the silent sales system, you guys are saying the new directory, where you can do it through just using your company instead of going through high level. Oh, got it. Got it. Okay, yeah, right for high level.
50:18
So as far as like the app is concerned and the like the actual SDA I app, your website, all the functionality, everything's exactly the same. What we did is we created a process just to make it easier for people in the future who want to get started with the SDA I who maybe not necessarily, maybe they just don't use high level maybe they've never heard of high level before. Maybe they just again, they don't have used for high level they just want to start working a directory and launching a directory in their local town. So that's why we created that process. If you already have an existing high level account and that you're using, and you already have clients on your SDA I site, then there's no need to switch at all, if, for whatever reason, if you think that you know you don't have a use for high level you're not really using it in your agency. The only reason you have it is for your SDI site, for your directory site. Then we could have that discussion. We could we have we do have a process where we can transfer your existing account along with all of your listings, all of your client information, in that one sub account. We could have that transferred into ours, but it's, it's completely up to you again, if you're, if you're using high level with your agency in any capacity, I wouldn't recommend it. If you're not, that's the only time I would recommend it.
51:48
Okay, so, and that's kind of what I was thinking, because some of them have transferred into my marketing clients, so I'm going to have to keep high level anyway. So I just want to kind of leave it alone so I don't mess it up,
52:01
but you're not losing any functionality. Of the functionality is all the same. You're not gaining anything we the only reason we set it up is just to make it easier for folks when they're first getting started again. We just wanted to make it as simple as possible for somebody who, again, maybe doesn't know high level just wants to get a directory up and running. That's why we created that
52:20
process, right? That would have been me months and months. That would have been amazing. But anyway, work through it, and it's for the better, because I've learned a lot about high level by the mistakes and getting through it. So, sure, sure. So my question too is there's also, they're offering 100 leads per month to the new people. Do we still get that? Or do we not?
52:45
Yeah, you did. You never receive those.
52:49
I mean, originally, you get your first 100 leads, but now there's a program, isn't it, that it's every month that they're going to be supplying you with leads on the new
53:00
I'd have to confirm that. I don't know, I don't remember seeing that. But what you can do, Laura, why don't you? Jason, yes, go ahead, satire.
53:13
I, I think that it's, it's available for us who are already in it. But I, if I recall correctly, I think I heard Tom say on one of the videos that we would we can, we can request it like we did the first one. Hon, got it, got it. We would have to visit it.
53:33
Yeah. Okay. Okay, so Laura, if you can rachika, are you still with me? Are you still here? Jason, okay, can you just connect with with Laura? Laura, if you could send rachika Just a message inside of Google, meet or rachika, if you could reach out to her, whatever is easiest for you guys to connect, just so we can make sure we can get this cleared up. And if that is the case that you do need to request it, then we'll, we'll show you exactly where to go to request that, and then you'll just have to do that on a monthly basis. Okay, great. Go in there and request those leads. Yeah, okay, so we'll get you taken care of on that.
54:18
Thank you so much.
54:19
Of course, any other questions that you have? No, that's it. Okay. All right. Lloyd, you're up next. Hey, Jason, how are you? I'm good. How you doing?
54:35
Good? Good, good. Let me share my screen. Sure. I let
54:53
me know when you can see my screen.
54:55
Yeah, it's pulling up right now. Perfect. Yep, we got it.
54:59
Okay. So. So I'm stuck. I tried to go through the
55:06
help file, and I don't fully get it. I'm getting I'm trying to update the about us section instead window,
55:20
instead of a tab.
55:21
Instead say again, sorry, I think Michael was let me go ahead and mute him real quick here.
55:30
Okay, sorry about that. Go ahead. Lloyd. Okay, so instead of the default about us, I wanted to let me just show you. I A so I wanted a more extensive. Did you see the page change? Yep, I can see it. So I wanted a more extensive about us, talking about the county that we were planning to serve, and the impact on the small business community, and then the bottom of the page would then shift to why the directory and introduce my agency. Got it Okay, right? So I wanted to to do that. But when I went into to start to work on it,
56:27
it said I needed to connect my domain, and it came up with this
56:34
information, which I went on to try to follow. And so here, right in your help file, says, you know, DNS records don't match what to do the conflict, but I'm not clear at this point. You know what I should be doing, sure. So go to I think I
57:01
see what's happening here. So you already have a domain connected to your main SDI website, correct? Yes. Okay, and what is that domain?
57:12
Essex thrive. Essex thrive, okay. Thrive. I
57:23
I'm just pulling it up on my end here. Okay, perfect, okay, so then those pages, so if we go back into high level, okay, do
57:44
Where do you want me to go? So, under sites, okay, yeah. So this funnel right here, right? The smart directory, AI funnel doesn't look like any of those pages are active on your site right now. Yeah, they're not, right. They're not currently on the site. Okay, so the way that we've built this, way that we've set this up, is that all of these funnel pages inside the smart directory, AI funnel per se, right? It's not true. This is not a funnel in the traditional sense of the word, right? These are essentially just additional pages that we get to add to our SD AI website, right? And in order to do that, we've, we're using the funnel builder inside of high level to do that. And we you see here the pages that come pre set up for you about us, contact, Terms of Service, privacy policy. In order to get these to show up on the actual site itself, we have to connect a sub domain to this to these pages, right? Okay, once that sub domain is connected, these pages will then show, or can show inside the live website. Okay. Does that make sense? Yes, okay. So we don't want to connect the same domain, Essex thrive.com because Essex thrive.com currently points to the live directory. So what we need to do is create a sub domain of Essex thrive. And what we do, what we've said in our documentation, the sub domain that we recommend is pages, dot Essex thrive.com, that's looked at as its own unique domain. Right? Once that's connected to high level, it'll be assigned to this funnel and that and it'll it will be assigned to every one of these pages in this funnel. From there, inside the SDA I app, we can connect these pages to the live directory. Hopefully that makes sense. Okay, I know that was a lot now. Now what you're doing that's different. Current though, is you've built a couple of page. You've built an about us page outside of the website built or the funnel builder here, correct? Yes. Okay, so in order to do that, under the menu builder, we can add an x, we can add a link. You can add a, what you call it, I can't remember the name, just just a rate. You can add a custom link. That's what it's called. Add a custom link in the menu builder, and that can link out to that page, wherever that page, where does that page currently live right now? Where did you build that page?
1:00:43
I built it in Claude from from research I did, and then I dumped the research into Claude and told it, write it in a nice, warm, friendly way. Got it okay. Well, my my thinking was that I would just grab the HTML of that and drop it into
1:01:02
high level. You can certainly try that. Yeah, you can try that. I mean, I've, I've had some success with that in the past. I can show you how to do it. It's real easy, but you would go into the about us page here and just click edit, if that's what you're looking to do. And then on the left hand side, you're going to look for an element called a code block. So up in the top left, you'll click the plus button, and then you're just going to look for the code element. Here you're there it is, right there. Yep. And then you'll just drop that onto the page, probably at the top of the page. So I would go above. You would want to delete all the other elements out of this page. Okay, so you'd want to delete everything. And then, yeah, you'd click on that element that says custom HTML, JavaScript. So that first one, I think that first one's the one you just added.
1:02:12
Okay, so right there where it says custom HTML, so you would click on that. So go ahead and click on that. And then over on the right hand side, you see where it says, Open code editor. This is where you paste that HTML. Okay, now you'll still need to do you'll still need to do what I said, which is connect that sub domain. I This is where you would paste that code.
1:02:47
Wait a second. Let me go back. Hang on a second, just being how do I pull This up? Because it says html.com, but
1:03:11
all right. Copy,
1:03:25
hmm, okay, that's not working, all right. Well, I guess that it's at minimum. It just need to get the page connected. I guess I can figure that other stuff out.
1:03:36
So play with play around with that. But yeah, let's get so to get the sub domain connected, you're going to click on settings in the bottom left, and then you're going to scroll down. You're going to click on domains and URLs on the left hand menu there, domain and URL Redirects right there. And then you're going to hit connected domain. And then under funnel, website, store, blog, webinar, that first option, click Connect. And then in this box, go ahead and type the word pages. Dot Essex thrive.com. Perfect. That's exactly what you need. Then just go ahead and click the Continue button there, and then, because this is in you purchase this a name cheap. I saw that just a minute ago, so there is no direct connection with Namecheap. So you'll click on the Add Record manually option, and then this is the option that you need, or this is the record you need to add inside of Namecheap in order to for this sub domain to work. So it's just a single record, C name with the actual sub domain pages and then the value sites, dot Ludacris, dot cloud. That's where it's pointing to. So we're going. Yes, what do I do? So you need to add that record inside of Name Cheap. We can do that right now if you want. Just keep this page open and then just go back to Name Cheap, and you'll go to the DNS, advanced DNS, yep, you're in the right place. So you'll just click on add new record and then you'll select C name from the list, and then under host, you're going to click or you're going to type pages. And then go back to high level, and you'll grab the target URL from there inside high level
1:05:44
required value, right?
1:05:48
Yes, the value correct, yep, should be sites. Dot ludicrous, dot cloud, I think, is what it is.
1:05:56
And I take that in Target,
1:05:58
correct, yep, paste that in the target, yep, that's it. And then just go ahead and hit the green check save changes, and you're good to go. Now this will take a minute to propagate. It won't be instant, but give it a few minutes, probably 1015, minutes, and it should work. And then back in high level, you'll be able to click, I think it's just connect, I can't remember. Oh, verify. That's what it is, yeah. So you'll click that verify option again. It may come it may error right now, but you'll just once, once it propagates, you'll get a little green check. This will all go through, and then that new domain that's now active inside your account. That's what you'll connect to all of the funnel pages under the SD. Ai, funnel, that makes sense.
1:06:48
So right now, then
1:06:50
we'll all Oh, there it is. It worked. Okay, cool. So go ahead and link. Let's go ahead and link it right now. So where it says link domain with funnel, go ahead and link it to smart directory. Ai, yep, and then just hit proceed to finish.
1:07:16
Perfect. Now the only thing left to do is now go back into SD AI,
1:07:30
and let's now go down to under branding. Let's go to branding and then go to menu builder, and where it says funnel pages on the left hand side there, go ahead and select funnel.
1:08:00
What happened? Why is it doing that?
1:08:08
I refresh the page?
1:08:10
Yeah, go ahead and refresh. Let's see. Why is i?
1:08:29
Let's try that one more time. Menu builder and then click on funnel. Still, nothing there. Oh, there we go. Okay, perfect. Now select your funnel from the drop down there. There you go, and then select the step. So this is where you'll select your Yep. There you go. And then, and now you can add these pages to the menu. So you got to give it a name up in the top,
1:09:01
yep, I don't, I don't understand
1:09:06
what's the what you're do. What you're doing is you are all the pages that exist inside the SD AI funnel, right? We've now, we've now connected a sub domain to all those pages, yes. And now what we're doing is, we're we are adding those pages into the main menu, the top navigation menu of your live website. That's what you're doing right now. Now they when you view those pages, they're not going to show up as it's not going to show up as pages dot Essex thrive.com, it's just going to show as Essex thrive.com, forward slash about us.
1:09:45
Okay, so in the Name field here, I should put about us, or about
1:09:57
Yes, I think, I think that's right, if I remember. Correctly, yeah, just go ahead and put about, I think that's right,
1:10:04
and then select and select pages. Select page. What? Like? I don't know what this is, so what I do here,
1:10:18
what's, what's it showing in that drop down when you hit that, because I can't see it.
1:10:22
Oh, okay, it's so like alphanumeric string.
1:10:29
Oh, okay, good, yeah, yeah. So that's, that's the, that's the page ID that high level is assigned to it. So yes, just go ahead and select that. Okay, there you go. And then hit Add to Menu. Yeah, sorry, I couldn't see it, so it was hard for me. Okay, okay, so now I think it's probably showing at the very bottom of this menu structure if you scroll all the way down, yeah, there it is, right down there. Okay, so now you can move it around, and now you can do this for each one of those pages inside that funnel. Okay. Does that make sense? Yes. So now what you can do now that you know how to add it here and now everything's connected properly, you can go back to Claude. You can get your HTML code. You can go into the about page do exactly what I showed you to do. You'll want to delete everything off that page, except for a close a code block, and then paste the HTML that you got from Claude into that code block, and then publish the page. And it should, should show properly,
1:11:29
okay, okay, excellent. And just a quick follow up question, if I wanted to create other pages like, you know, I have this things to do. So, you know, my directory covers a few towns. So could I like dedicate a page to a town, if I wanted to, where I've have, you know, some information on that town, interesting, course. And I can always do same process, same process.
1:11:58
So you just just stick with that same funnel. You just go back to that if you go under sites on the left hand side there, and then go back into funnels. So you'll click on the SDI funnel as soon as it loads here. So click on smart directory.ai, and then from here, from this page, do you see at the bottom in blue where it says, Add new step? Yep, that's all you got to do. Just click that to add a new page. Okay, okay, so just add that new page here inside this same funnel, and then follow the steps that I just showed you under the menu builder to add that page to the actual navigation.
1:12:34
Great. Thank you very much. Jason, okay,
1:12:37
cool, awesome. Lloyd, all right, Andrew, you back up another question. Oh, you're muted.
1:12:54
I said as many times as I can get in until you until you're over. Thank you, Lloyd for that question. Manga that cleared up a lot of things. I'm headed for too. I'm headed the same direction you're in. Phenomenal thinking, man. Great minds think alike. They stay I don't know. So Brian, I had a couple questions that came up as you were going through a couple of things and share some of the chat on the leads that Laura was asking about, I did get that too, and that wasn't the meeting you probably, if you're in that meeting, you heard me asking, pitching for that unlimited when you get the unlimited plan, do you get extra leads with that? Because, and then Tom did what he did, right? You saw that he did. He did grant that to me, right? Those extra leads? How do we get those?
1:13:41
Rachika, can you get with Andrew? Are you still here? I missed that part. So, Andrew, so there's been a couple of questions. I think I connected you to Laura earlier, about the leads. Yes, the additional leads, yeah. So Andrew was asking about that as well. If you could connect with him so that he knows the process in order to request those additional leads.
1:14:08
Okay, you can call me, or she if you can give me my numbers, no problem. I don't have any problem giving my number out. You can call me.
1:14:15
That's possible. Actually, we are not doing the direct call, so I'll probably send you an email. Say it again.
1:14:24
She said that email would be an email would be easier, yeah, yeah,
1:14:30
okay, good, okay, you have my email though, right?
1:14:35
No, I need your email address. Yes, can you put that in the chat, okay,
1:14:48
I'll put it in I'll put my number in school. Guys, if anybody wants to talk to me and collaborate, I can contribute what I can contribute. If you guys want to talk about it and get together with me, I'd be happy to talk to some of my i. Here, Dread Pirate, Dorn, for sure, you coming all in my neighborhood. Man, all right, you know what you're doing in South Indiana, close to Chicago. But hey, whatever it is, we can work with it. But yeah, I'd like to talk with you the people I think we can get a lot more and put up, take a lot less stress on the team here, Jason and rashika and everybody else. I should have put my name with that. Rashika, you got my name attached to that email?
1:15:28
Yes, I received your email address. Thank you. I will send you an email. You just did.
1:15:34
Okay, cool. I'll look for that.
1:15:37
I didn't. I will.
1:15:38
Okay, so I wanted to get that in line. And then the other question I had was, what domains you said when Lloyd was talking, you mentioned that he, he that you don't have a support for cheap, cheap domains or Name Cheap, I'm sorry, Name Cheap. Um, what do you support? And what do you recommend when we get I'm getting a couple domains today. So what do you recommend that would be no problem and not as complicated and would work seamlessly with the funnels and everything else you guys got with SDI?
1:16:08
SDI, yeah, so Namecheap is totally fine, and I use Name Cheap. I have a lot of domains on Namecheap. What I was referring to is high level does not have a direct connection with Name Cheap. And so that's where you saw me. Have Lloyd click the Add the record manually option, yeah. And so all he had to do was go into the DNS settings and then add the record manually. There the two companies where they do have a direct connection, high level has a direct connection is Cloudflare and GoDaddy. I'm not a big fan of GoDaddy. I do have domains on Cloudflare. CloudFlare, for me, has been kind of hit and miss recently, yeah,
1:16:55
didn't have the outage. Big outage. Yeah, yeah.
1:16:58
Couple big like. I mean, it is what it is like. I think all companies are going to have, you know, experience some issues here and there. It's up to you wherever you want to purchase domains. But I would say Namecheap is just is perfectly fine. Even GoDaddy and and Cloudflare are fine as well. I would probably if I didn't have a domain somewhere, and I were looking to purchase, I would probably go with Name Cheap over those two. Okay, so Krishna
1:17:29
is saying pork bun. You ever heard of
1:17:30
pork bun? You for me, I have heard of pork bun. Yep. I know a couple of people that that purchase domains there regularly on pork bun. Okay, there are tons of websites out there. Yeah. I mean, it's, and it's very easy process. It's not like it's, it's, it's really that difficult to add a record under the DNS settings. You saw us do it right now. Yeah, that's the only thing. So with those other two companies, with GoDaddy and CloudFlare, you can click the little blue connect button and it just adds the record for you. That's the only difference. As far as once it's connected, everything's exactly the same. It literally just takes that one step out of the process. That's it. So there's no other that you know. It's from a back end or front end perspective, like you would have no clue which provider you used everything functions exactly the same. It's literally just takes that one step out of the process that's all
1:18:27
got it all right, that makes sense. And then, and I'll just, I can get with she on those leads I get. Okay? So I think I had a couple questions. I think that was it for me. Let me see once he connect with that. Yeah, that was pretty much my main question. I saw Lloyd, who seems like a smart guy, get confused, that scared me a little bit. Okay, so, so I came right in like, okay, hey, what's what's going on? And now we got it. So thank you very much. Awesome. That's it. Thank you.
1:19:05
Cool. No worries. Appreciate you guys.
1:19:08
Melody, hello. So my question is kind of dumb. So when no dumb questions, here no dumb questions. So when somebody claims their business, I know in the go high level side, it shows as consumer under a separate contact. Contact, is there any way in when I'm in the back end of smart directory to see which ones have claimed, have already claimed it and been approved.
1:19:45
Yes, let's see
1:19:57
claimed listings. So if you go. Under. Where is that? Is that under consumers? Yes. So if you go under, so if you go to SD AI and click on consumers, you'll see the claimed listings there.
1:20:15
That's I knew there was something, See, I knew it was something really simple. I just couldn't figure it out. For some reason, that was my only question.
1:20:24
Yeah, there's a list there, and there's also a search box too. So if you need to search by name, you can do a search for them there. Okay, awesome. Okay, no problem.
1:20:35
Can you show that? Brian,
1:20:38
yeah, I can show it, yeah. Let me give me one second here.
1:20:49
Pull this up.
1:21:03
So under SDA, I so if we when you're on the dashboard here, you can click on this consumer tab, and this is where it's going to show the claimed listings here. So you can see this, this listing has been claimed. You can edit it. You can search for claimed listings in here as well.
1:21:30
Do you see that? Andrew, I don't
1:21:37
know if you're still muted.
1:21:38
I'm sorry, yeah, I'm still muted. You said consumers at the top, right top, yep, okay, yeah, thank you. Yep, no problem. All right. All right.
1:21:57
Well, we got satira.
1:21:58
Looks like you're up next. Yeah, I changed my mind. Can you go back and show again how to the DNS records? Because I need to connect my agency email and not use the other email, the Gmail or the SWI consultants, because that's just confusing, and I need that to show up in my directory, in the conversations. So could you just go back and show me where, where to go to connect the DNS records again?
1:22:39
Okay, so there's, there's a couple different things that we're talking about there is, are you talking about the email, the system wide email, or are you talking about your personal email address?
1:22:52
Well, my personal email address that be connected with or AI marketing.
1:22:59
Okay, so let's see. I don't know if I have, yeah, I don't have a user accounts connected here. Let me see if I've got one in this.
1:23:16
The company that I got the used to, they gave me the DNS records that I'm to put into a high level.
1:23:28
Okay, so can you see my screen? Okay, so couple things. So under Settings and then under, let's see here email services. This is where you'll connect a dedicated domain. This is where you'll connect a dedicated domain for sending email from the system itself, right? So this is where you'll go, so whatever your domain is, so I'll just put in here, like m.example.com I hit Add and verify. So you'll add a sub domain here. Okay, you'll go to add and verify. Let's see, come on, can I not get to it? If it's gonna allow me to get into Okay, that's fine. I could just use this, whatever this one is. So domain settings wrong. One domain, verify domain. There we go. Okay, so once you do that, it's going to pull up a screen that looks like this. These are all the different records that need to be added under the DNS right one of the DNS settings for the domain. So right here you can see this is the type of record. So these are all these two are text records. This is a CNAME record. We've got two MX records and then one final TX or text record. So. Here's the host name, right? So this will go in that Host field, and then here are the value fields. So this will go in the value section again. Here's the host name, here's the value right. For the C name, this is the host name, right? This is actually, this is the you which got like a sub domain, almost right? And then here's your here's your value, and then here are your two MX records. The only difference with the MX records is there's going to be a priority box, so when you select MX record inside Namecheap or GoDaddy or whoever you use. And you go to set up an MX record, there's going to be an extra box for priority, okay, so you'll just add this priority. You'll add that that number 10 in there, and that's inside that priority box, and then you'll fill in the rest of the details here. Okay, this is for the system email. Okay, now for your profile. So if you go into your profile, you've got an email address here that you can add, and you can also scroll down here to two way sync. So high level has Gmail and Outlook two way email sync, so you can sync either a Gmail address or an outlook address to this profile, right? Okay. And then when you send, what? If you do this, though, if you sync your email to a profile and you're logged in under that profile and you go to send a one off email, it's going to use this connection to send that one off email. Does that make sense?
1:26:48
Okay, so I would be able to see it. If going outside, I would be able to see conversations outside of go high level. I'd be able to see
1:26:59
any email, right? Yes. So if you send an email. So if I were, so if, if I were to connect Gmail right now under this two way sync to my profile, and then I were to send you an email inside high level, if I were to send you an email, I would also be able to log into my Gmail account and go under the scent folder and I'd see that same email. Okay, so the scent so, yeah, so I will, I'll be able to see the sent email inside a high level as well as inside my Gmail sent box.
1:27:34
Okay, okay, all right. I didn't, I didn't do that with the other when I connected. I didn't do the Gmail because I didn't think that you'd be able to see the conversations. I didn't think I'd be to see my emails in the conversations, just in the actual email Gmail box.
1:27:56
So there's a Conversations tab inside high level and you any email that gets sent from the system, whether it's sent through Gmail, through that two way sync that I just showed you, or if it's sent through the email connection that we went over here originally under email services, all emails will show up under the Conversations tab Inside high level. Okay, good, okay, okay, alright. Now, the only difference, though, is that you when you send email in bulk, so through like an automation or something like that, those are not going to go through the two way sync. They're gonna use this email connection here.
1:28:47
Oh, and that's fine. That's fine.
1:28:49
Yeah, it's only just one off messages that you're sending.
1:28:53
Oh, good, good. Okay, great, okay, thank you.
1:28:59
Cool. Any other questions
1:29:01
on that? No, that's it. I think I'm done.
1:29:05
Okay. Well, if you're not, I'm still here.
1:29:09
I get one more, though, if I have one more,
1:29:14
three strikes, that's it. Out there. It's three strikes, three questions, and then you're out. You're done satire.
1:29:23
Five hours after that, he said, Yeah, exactly.
1:29:30
Oh, shoot, all right. Michael, how can we help? Did we figure everything out? Yeah, I think so we can try it again.
1:29:41
The thing is, like, I'm, I'm, you know, I my GHL only works on Firefox. I can't get it to run on Google, so it's just trying to switch it over to Firefox. So let me, let me try that. Yeah.
1:30:40
Looks like something's trying to pull up here We got a black screen. Are
1:31:02
you still with me? Michael, yeah, I am.
1:31:07
I'm seeing a black screen right now. I'm trying to stop sharing. Hold on. I'll just try something else.
1:31:14
No problem. Take your time. You
1:31:26
There it is. That worked, perfect.
1:31:29
So, yeah, you can
1:31:33
just close that box and what it won't close out Google, meet.
1:31:39
Okay, good. So now you can
1:31:41
see it. Yep, we can see it perfectly.
1:31:44
Okay, all right. So the thing is, the problem I'm having is with my profile image and cover image because I I changed them from the defaults. Okay, you can see here, and then when I go to Preview, I Okay, here we go. So when I go to Preview like they should be showing up here, right? Yes, they should, but instead I it still shows the default images. So I'm not sure you know why it's doing that? Can you click on one of those? For me,
1:32:26
I had the same problem last week and and tech support told me that I have to go in and individually select each of those listings and delete the image that was already there, the holder image, and then going forward, new images would have the new profile and cover image that I set up.
1:32:49
Yeah, that makes sense. That was going to be my next suggestion. So did you hear what he said? Michael Lloyd was saying, Okay, so, yeah. So basically, what's happening is it's just getting cached in the system and so in order to retroactive, so these listings were created prior to the change. I'm assuming correct those listings were, yeah, okay, so what you'll do is exactly what Lloyd said, go into those individual listings. Are there only three of them? Are there more than three. How many do we have that have that profile the default? Do you know? Yeah, oh man, there's several. Okay, geez, okay. Oh, that's not fun. Oh man, okay. Well, first, let's, let's just test it. Let's see if it works first and then, as long as it works like that's a good thing. Now it's not a good thing that we have to go back and do all of these. But let's try it. Let's at least on the back end. Let's try adding the the new default
1:34:01
for both. Okay, so how do I delete? So I got to delete
1:34:07
this out first, right on the so in the back end. So if you go back into SD AI inside the app, and then go under the business, so go to businesses across the top there, and then select any one of these. We'll start with the first one there, Academy roofing. Go ahead and click the Edit button, yep, pencil icon, yep. And then go under business details. And let's go ahead and delete it from here and then re add the correct one.
1:34:40
Okay. And then I gotta upload it.
1:34:43
Right? Correct, correct, yep, upload it from here.
1:34:48
Yeah, I didn't have to upload it. I just deleted out the two images, and when I refreshed it, picked up the default, the new defaults.
1:34:59
Oh, it. Did. Okay, excellent. Okay, that's even better. Fantastic. So go. Let's go ahead and try that. So delete that cover image as well. There. Michael, yeah, so go ahead and delete that. And now hit the update button towards the bottom. Scroll to the bottom right hand side. Yep, update. And then now let's go view this. Let's go view this pro or this listing on the live site. So this is Academy roofing. Oh yeah, there it is. Awesome. Cool. Okay, okay, so I guess that's not as bad. It's still not do 100 of those, but, yeah, maybe that could be a good project for one of the kids.
1:35:52
If you've got kids, my kids are all grown up, okay. But there was one other thing too, if I come back in here and, you know, I go back to branding and then content, and right here, where it says, display map, map, if I tap toggle that on, then it should show the map right once I update it here correct, so I'll update that, and then, you know, just come back up here and then do a preview, and it says map, yep, but okay, so that does that works now, okay, yeah,
1:36:45
you just need to make sure that your looks like your Google Map. API keys are not set up correctly. Yeah, that looks kind of weird.
1:36:54
Yeah, okay, I see All right. Well, yeah, I'm I'll just, you know, end up switching it back then, because I really didn't want to use the map. But, you know, it's just, and let me just update again.
1:37:12
It may have been when you, when you toggled it, you may have just forgotten to hit the update, because if you don't hit that update button, it will not, yeah,
1:37:19
so it's back to there. Okay, yep, so, yeah, so, yeah, that's that's good. I'm good. Then, okay,
1:37:26
perfect, awesome, Lloyd, I know you had something. You had your hand up there for a second. Yes, did you still
1:37:34
have a question? Yes, let me share my screen.
1:37:37
Yeah, no problem. Yeah.
1:37:53
Like I lost it. Where is stei? S, T, A, I, no, that's not it.
1:38:08
All right, click, oh, there it is.
1:38:15
Okay. Can you see my screen? Yep. So I loaded the the Oh. Into the into your about section. And I was, I was discussing stacking, both about Essex County, and then why Essex thrive. It's cutting off down here. This is getting the footer, and I'm not showing the full page.
1:38:49
Yeah, there is a we've got a script for that. Let me see
1:38:55
the script was already on the page. He deleted that code block when he updated
1:39:01
the page, Oh, he did, okay. Shoot, okay. I'm sorry I took out everything on the page.
1:39:09
Let's see, do you remember Doran, where that saved inside of SDA?
1:39:14
I it should be on every page on the funnel so he could potentially copy it out of one of the other pages in back into that page.
1:39:24
Okay, that's even easier. So just click on the contact page. Have you edited anything there? No, okay, yeah, go ahead and just click on contact and then click the Edit button. Yeah. We've got a script that takes care of that whole scrolling issue so that the entire page will load properly.
1:39:49
Okay, see that, that custom block, just scroll down, right there, custom HTML, JavaScript, go ahead and click that, and then click on open code, add. Editor on the right this, yeah, that's it. That's the script you want. So go ahead and copy that.
1:40:13
And then at the top of the screen in this, oh, it's fine. Oh, I'm sorry, that's okay. Yeah, you can, you can actually switch between pages when you're inside the builder, you don't need to exit out. I didn't know that's okay. Just go, go ahead and click on About us. I'll show you where it's at just so you know in the future, then just click Edit.
1:40:37
And right at the center of the top, the center of the screen, top of the page, see where it says about us. Up there, center of the screen that see the drop down. That's where you can switch between pages this way. Oh, okay, while you're inside the builder, so you don't have to exit out of the builder and then go back into the builder. That's where you can just jump to the next page. Okay, so now what you'll do is those are the two. So each one of those blocks contains the page from, from Claude, right? One's the about, okay, about
1:41:13
Essex County, and then why Essex drive? Why ESS drive?
1:41:16
Okay, so now you'll add one more code block, and you'll add that script that we just create or that we just copied, and it can be, it doesn't need to be in a new section. Oh, that's fine. That's that's fine. And then go ahead and yep, open up that custom code block, and then just paste that in there. And then we'll test it, but that should work for you. Then make sure you hit the publish in the top right.
1:41:57
So it was Essex drive, right?
1:42:04
Thrive. Yep, there it is, perfect. There it is, okay, and then it's just on me. I need to make sure I'm connecting these buttons to the to the appropriate place. While I have you. Another thing someone pointed out to me, there's this cut off when someone goes to more to assist claim and upgrade, it's the text is being cut off. What should I do here?
1:42:46
I don't know if we have a fix for that or not claim an upgrade,
1:42:54
but we have, what do you have to do?
1:42:58
Make it shorter? I Yeah, maybe, maybe remove the word and just use an ampersand there instead the word and, okay,
1:43:11
all right,
1:43:13
shorten that up. Yeah, that's probably what I would recommend. I don't think we
1:43:18
I don't Okay, I can do that. And then the other question about in the footer menu, should I also drop it in the in the little more section here?
1:43:34
Oh yeah, I definitely would. 100% Yeah. And you'll just do that using the menu builder, like we showed. Okay, this page looks great. Lloyd, this looks really good. I love it.
1:43:45
Thank you. Really does it? Really does. Man, I'm sampling that. Lloyd, let you know right now. I'm saving some of that. I'm taking some of that sauce. Brother, I'm taking some of that sauce. Man, all right. I appreciate you. Man, during dread, Dread had a question for you. He was asking, Where does that go? I think he asked in the chat. He asked, Where does that go?
1:44:03
Lloyd, you mean the buttons down here? Well, these will go
1:44:09
claim an upgrade button. Where does that button go?
1:44:14
I haven't finished that. That's where. That's where this is. So I have to kind of tighten this up.
1:44:26
Where is that page resigning?
1:44:31
That's a good question.
1:44:38
I don't recall.
1:44:41
You might want to add that to the funnel as a funnel page. Okay, just for thoughts, I assume you coded it with client, so it's just the code block like you just did the other one.
1:44:52
Okay, I'll do that. Yeah, it's good.
1:44:56
Yeah, it's better to keep it all organized under one funnel. That just makes it easy. Yeah, makes sense.
1:45:02
Makes sense. Thank you. Thank you guys, awesome.
1:45:08
Lauren, I know you. You had your hand up there for a second. Was there something else that you you wanted to try? I was gonna say to
1:45:14
Michael, if you're going to each individual listing to remove those images, just use your Google API and pull images in. While you're in there, it'll make it'll make your site look a lot better than the decent image, and you're already in the individual listings. So the API
1:45:37
good, catch on that. Yeah, Michael, do you understand what he's saying there?
1:45:41
Yeah, yeah, that's good, yeah, good idea. Explain it.
1:45:44
I don't understand it. Explain it, would you?
1:45:47
So let me, let me pull up SDI real quick.
1:46:00
Yeah, I did a video on how to do this too, so I could share that in a group. Okay, cool.
1:46:17
So Andrew, what I was saying is, so we're under SDA, I were under businesses up here and you saw Michael. He wanted to update each of the the listings that he's already created with his new default images. So what you can do once you once you connect your Google Maps API, connection under here, let's go under a real listing, if this one's real or not, but if we go under business details down here, there's an option to link this listing this business to that business's Google profile. Once you do that just by typing in the business name here. So I'll do like a, I know this isn't the right business, but there's a, there's a barbecue restaurant that I really like, R and R barbecue. Oh, looks like Google's not connected. So the Google Maps API is not connected here. But if it were, and I were to do a search for that business name, it would show in a list right here. All I'd have to do is click on it to select it, and then click Update down here. What that does is that now connects this listing to that listings actual Google profile, and then you can click on these buttons right here where it says, upload from Google, upload from Google, and it can pull in the profile image from Google directly. So rather than just putting in a default image, you can actually have an image from the actual business's real Google profile show up. So that's what he was saying. He was saying instead, you know, like you're already in here doing this, might as well just actually connect it to their Google profile and have an actual image, not just a, you know, like a default image showing,
1:48:14
got it, got it. Love it. Thank you for that. No problem. Let me chime in on that question. I think that's my life. Hey, listen, thanks for you guys are putting some overtime in. I want to make you aware, but I'm loving it, man. This is fantastic. I'm not sure about everybody else. I think Kim's enjoying it too. We're both in the chat. I mean, it's so it's, you know, really, really great. Man, really great. Of course, very helpful.
1:48:36
Jason, I don't, yeah, secure. Why is it that now that that profile image, when they made it where we was able to have a default profile image without having that, you know, that black and white image, it pulled in all of mine at beginning. But now they're not showing up. So it must be something in the when they I don't know, I guess when they upgraded, or something, because it was working at one point, I didn't have to do each one that I did do. I didn't have to do each, you know, one individual.
1:49:12
Okay, I'll let Cameron know
1:49:15
working here. So now it's not, yeah, okay, individually,
1:49:20
yeah, it could just be a bug. So yeah, I'll, I'll, I'll send him a message as directly after this meeting and let him know that that we've seen that a couple of times on the meeting today, and see if he can have the dev team investigate that. Thank you, of course. All right, guys, we're getting to the top of the hour here. We've been here for two hours, and that's typically what we do. But I don't want to leave anybody hanging. So are there any last minute questions? Anybody struggling with anything you want to unmute? Feel free to and we'll tackle it. I.
1:50:03
If not anybody, anybody going once, going twice, will the
1:50:09
video be available from today's session? Because I missed, oh yeah, yeah,
1:50:13
all of these are recorded and they're uploaded.
1:50:18
I missed the email part, so I want to go back and review that. But this has been great. Thank you, Jason.
1:50:24
I think trying to find here. Think this is it, yeah, this is it, right here. So let me share my screen. Just show you guys so
1:50:41
doing. Are you uploading that video in this school group, or here the link?
1:50:50
So you guys see? Do you guys see what I'm what I'm showing you here? So this is our smart directory knowledge base right down here under Q, a calls past recordings. Here's everything listed right here. Great, thank you. I believe that's everything right April, 14, seventh, yeah, that makes sense. Cool, yeah. So although all the recordings get posted right in here.
1:51:21
Jason, I used to have stai when it came out. Then, for some reason, I had to get out of it. For some time, there were a lot of bars. A lot of stuff was coming up. Now I see a lot of things are happening a lot faster and easier. Now I am part of AI software center, and I have SD AI again. Should I continue on what I start creating, like a year ago almost? Or I should start a new one, a new site. Or can I even go back and work on it?
1:52:01
You should be able to Yeah. Did you have was that prior to us creating the app, or what you did? Okay? So you did have the app? Okay, yeah. So the app itself, that you download from the marketplace and install into high level that is automatically updated. So as soon as you log back in and just kind of refresh your screen, you're going to see the latest version of the app. So it's probably going to look a lot different. There's going to be more features in there than from the last time that you saw it. But yes, it's the the app is automatically updated. The only thing that you might want to do would be to update your snapshot. And that's going to be all of your email templates. It's going to be the the funnel pages, all of that stuff that that would be the only thing that you'd probably want to update. And that's as simple as just installing a new snapshot into your high level account and then assigning that snapshot to your sub account.
1:53:04
Do you mind quickly showing me that? Yeah, that's not a problem. Sorry about that.
1:53:15
You know how each site has an identifying numbers now these two numbers, they won't mix up. I forgot what that number is called.
1:53:25
But are you referring to high level? Are you referring to SDI? A number? I'm not sure what number. It's a
1:53:36
number that identifies every single account or site like
1:53:45
API key or the location ID. Yes, API the license key.
1:53:52
Okay, oh, license key. Okay, yes. So every install has its own license key.
1:54:01
So the new one that I have, I don't just install it, just go back to what I had.
1:54:10
I have a question like, are you going to use your own go high level account, or you want? Okay, so do you have that sub account already? I do. Okay? So I think you can simply just install the app and use that same license key, and it will work. It will bring your progress, even whatever you did inside of the directory.
1:54:34
So I should reinstall the app again,
1:54:37
yes, within that same sub account, right, right, and just use that license key, okay? And maybe send us a ticket if the license key is not working for you, maybe we'll assign key for you. All right,
1:54:51
I appreciate Thank you. No problem. Back to you, Jason, sorry, yeah, no, that's fine. Do.
1:55:02
Richard, what is the the snapshot? Where is that? What is that under inside the knowledge base?
1:55:12
The second last portion, I believe, let me cross check, because we put that down after the new, new directory thing. It's the second last option on the left menu,
1:55:27
external, okay, oh yeah, got it. Okay, I see it. Okay, perfect.
1:55:32
Because now we need the license key, if we Like, if we are under our own agency, right? I
1:56:14
sorry, guys, I'm just trying, trying to get all set up here so I can show this to you. Thank you.
1:56:26
It is okay, perfect, all right, so let me now share my screen.
1:56:40
Okay? So what you're going to do this is the the knowledge base, and this is what rashika and I were just talking about. So down here, under external agency, install, if you click that tab, this first option right here, import sub account and snapshot, you'll see there's a video associated with it, and then there is a link right here. So click here, or, I'm sorry, click here to import your smart directory AI snapshot. So this is the link that you'll click. You'll follow the steps to import that. Once that snapshot is imported, you're going to go into so we're at the agency level, right? You'll go into the agency level. You'll go under sub accounts. You'll pull up the sub account that you want to install that that snapshot into, yeah, and then over here in the top right hand corner, under Actions, you'll click that button, and you'll click Load snapshot. From here, you're going to select the snapshot that you just installed. So click this button, you install it, then it'll show up in this drop down. You'll select it from the drop down. You'll hit proceed, and it will install it into this sub account here. And I believe this video walks you through that same process.
1:58:05
So by doing this, I'm installing the
1:58:12
email templates, not the email like all the things for high level Yeah, the email templates, the the pages, the funnel pages, all that stuff, yes, yes. All right, awesome. Yeah, the app is separate. The app installs separate.
1:58:26
Yeah, that I have to go through the app itself.
1:58:29
Guys, yeah, the app marketplace, yep. All right, awesome. Thank you. Man, appreciate no problem, of course. All right, guys, anything else before we wrap up. Everybody, good. We feeling all right, ready to tackle the week. Cool. All right, guys, I think we're gonna end it there. Uh oh, satiria, I heard your voice. Neither said, Thank you so much. Oh, I thought I was gonna say, we're gonna have to start charging you.
1:59:06
Don't do that. I second, satirist, it was a phenomenal session,
1:59:10
great session, awesome. Thanks, Andrew, thanks to tira. Thanks Lloyd, thanks everybody for all the great questions. This is awesome. Appreciate you guys. So just a recap. Every Tuesday we're here on noon Eastern usually stay on for about two hours, answer all your questions and get through any issues that people are facing. And then, you know, in between now and next Tuesday, of course, we've got our amazing support desk. They're available seven days a week, so please take advantage of that. If you have any issues, just go ahead and submit a ticket to the support desk, and they'll be glad to help you out there. If you do need more extended help, just go ahead and jot it down. I always keep kind of a running log inside of a Google Doc, any issues that you may be facing, just go ahead and jot those down and have those ready for next two. Day's call, and we will gladly answer those and get through them for you. So thank you guys again for for this call, and we will see you guys all next week. Take care, everybody you.