Transcript
0:00
Right. Welcome everybody. Happy Tuesday. Welcome to the SDA. I call good to see everybody. If you haven't been here before, just kind of quick little housekeeping, we take your questions for about two hours. Any issues you guys are facing, we'll go ahead and get to the root of it. And if it's something we can't fix on the call, we'll make note of it. The team will take it back to the devs if we need to. But the bottom of the zoom window, there's a little button that says react. It's got a heart icon. If you go ahead and click that, you'll see an option to raise your hand. So if you do have a question, just go ahead and click that, click the raise your hand option, and that'll put you right in line. And then we'll just start to answering some questions. So looks like Pierre looks like you are the first up.
0:52
All right. How's everybody doing?
0:53
Good? How you doing? I'm doing pretty good. So I
0:57
just had a few questions. I'll run through them real quick. So the first one is the voice inbound. Ai inbound and outbound. The setup between the documentation and the video was very confusing. I don't know if anybody else experienced that when I when I set up the the inbound, I set up both the claimer, claim claim a listing, and then the other one was, I forget what the other one was, but it was the video was telling me to set up both of those in voice inbound. And then I think the documentation had it different. It said for the outbound, you set up this other one for the outbound, but you don't set up the claim listing. So I just wanted to clarify which one is right.
1:46
It's a good question. Let's see who's on here with me. Rachika, are you here? Yes. Jason, yep. Are you Are you familiar with that training? Yes.
2:01
I think that is pretty much working fine. Maybe we can see on the screen what exact errors he's facing. I can
2:10
jump him here with a quick answer. The quick answer is, connect them both on both.
2:16
Okay, I get it. So the
2:18
conversation, AI, doesn't give you the ability to fire some of those web hooks. It's more limited, but the inbound and outbound for both of those, you should connect the claim listing and the lookup listing for both. Yes, sir. Okay, all right. All right. Did you say you got an error?
2:38
I think I had an error on one of them. Okay, so what
2:41
you have to do is you have to use a different like, what you're doing when you actually fire that claim listing, the lookup listing should work fine both times. When you're adding it to both the inbound and outbound. You have to do the test to, like, validate it before you can actually update the web hook, right? So when you do that test, the lookup listing should be fine, but on the claim listing, once you do that test, on the first one, whichever one you start with, then you can't use that same both of those same email addresses to do the test on the second one, because what you're doing there is you're saying that this user is claiming this business, And that's like a light switch. It's either on or it's off. And so once you once you claim it with that first test for the the you know, whichever one you start with, you you can make that claim request tests, then that business actually gets claimed by that user. So that's why it throws you an error if you try to use the same two emails. When you do it on the second one, if you just do a different business email or a different consumer email, then it will work fine, but the same business, the same consumer, can't claim the same business more than once.
3:53
Okay, yeah. So, like I said, the training is very confusing, because first it says, Choose a business, and then it says, just choose any consumer. It doesn't say choose one that's claiming that business. So that's confusing there. And then using a different business and and users not in the training as well. So you guys might want to just update that so it's going to be a little less confusing.
4:17
Yeah, yeah, absolutely. Ruchika, can you make a note of that for our from our, for our notes from today and that training, and see what we can update there to make that a little bit more clear. Thanks for the feedback on that, Pierre. If you have any other further issues as you're setting it up, just let us know.
4:34
Okay, uh, the other issue I had, which I think I got resolved, is this new menu builder. I just went in and to look that, look at that, and then all my business tags were duplicated. So I think I resolved that issue, so I won't dive too deep into that. So I think I'm good there, and I think I understand what the purpose of the menu builder is. In fact, I created my own funnel pages, new funnel pages. So I think I'm good there. The voice. AI snapshot doesn't include the dashboard. Is that on purpose? Yes, okay, yep.
5:11
What is there a dashboard shown in the video somewhere that you saw
5:14
there is, yeah,
5:16
okay, yeah. It, it? We really, we figured out that it's not really, it wasn't really part of the process of the rest of the stuff that we were including, and it was just kind of extra. And then it's, it's one more thing you have to set up and and watch a video on and all that. So if you want that dashboard peer, like we can get you that dashboard, but it just didn't really make sense to keep it as part of that snapshot. There's enough other stuff in there that you have to set up one extra thing. It just felt like we could streamline that a little bit so, but if you want that dashboard, just reach out to our support desk and we can get you the link. Okay, okay, smart directory.ai/help. Okay.
6:01
I have one other question, but this one, let me just verify. I have a question about the some missing workflows, a new claim, request workflow and the News Feed created workflow. I think those two are missing.
6:21
Are you sure you're on the latest version of the snapshot?
6:26
When did the latest version come out?
6:29
A month or two ago?
6:32
Yeah, I can check that and
6:34
see, okay. Well, that would be the only thing is, Ruchika, can you make a note on that one too. To double check our snapshot that those are included in the the current version. But the only thing I would check there is is just make sure that you're on that the latest version there
6:52
actually Cameron, yeah, sorry to interrupt. These are the part of the AI agent snapshot. So like we need to make sure that that snapshot is loaded correctly.
7:04
I don't think they're
7:05
part, they're part of the smart directory. Snapshot the main smart directory, AI. Snapshot the new listing request, new claim request, and new whatever the other one was, new blog.
7:16
Added a new fee, created news feed, created,
7:21
okay, yep, yeah. News Feed is from SGI, yeah.
7:23
So we just need to confirm that those actually are in the current smart directory, AI snapshot, and that the issue is not on our side. And if that's the case, Pierre, if that's not the case, right, if the issue is not on our side, then it would just be updating to that latest snapshot. And when you go to update, you just load it into your account, and then you load that snapshot to your existing sub account. And then you can go through and actually just select the the assets that you want. So you just select the workflows for newsfeed created and and the other one new claim request.
7:58
Okay, yeah, I can, I can check that for sure. Okay, okay. And my last question is a little more advanced user question, and I know the answer is probably going to be no, but are there any API's to connect to smart directory, like there is for jhL?
8:11
No, that is a, I believe it's already on our candy board where we take feedback and like feature requests. So we have talked about it a little bit, but we just haven't gotten there yet.
8:23
Okay, I mean, it would be great if, like, things like the blogs, the newsfeed, if those are APIs, I had a minimum, those would be great, because today, with AI, you can have it create, you know, it's blogs and all that kind of stuff. And if there's a way we can, you know, use the APIs to do that, that would be awesome.
8:40
Yeah, yep, that's a great idea.
8:44
Okay, all right, that's all the questions I had. Thanks. Thanks, guys.
8:49
You're welcome. Thanks. Pierre mark, looks like you're up next.
8:55
Hey guys, how's it going? Good? Connect my share my screen. So I'm just trying to wrap my head around the profile image setup. You know, as you can see right here, the recommendations is, it's a one to one ratio, 500 by 500 so it's a square. I've automated the process, and so it just basically uploads the profile and cover images through the CSV. And so my system, what it's doing is it's generating a one to one, like this one right here, and then when I, when I, when it uploads, it's cropping it. So you can see here, it's cropping about roughly 100 pixels on the top and on the bottom. So by by doing the CSV upload and bypassing the cropping mechanism within smart directory and. I don't know if that plays into this, but again, I'm just trying to kind of figure out some solutions that I could do from my end to because it looks like more like a three two, a three two ratio. When you're looking at the directory, more like a 600 by 400 and not a 500 by 500 Am I, since I'm uploading, am I bypassing the cropping? And is that the reason it's cropping 100 pixels on the top and the bottom?
10:28
Well, when you when you load that, what does it look like on the actual listing page itself?
10:36
Well, here it is on the listing page. Is that what you mean?
10:39
I mean the the actual listing. So if you click on wellness warehouse there,
10:43
oh, yeah, I don't have any,
10:46
Oh, you don't have any page. Okay, got it? Got it okay? And this one specifically was uploaded through the CSV. Yes, yes, it was okay. Yeah,
11:01
I'm trying to make some modifications to give people options to just assuming this is a three two. So if I do that, put the time into kind of changing my back end. I was just wondering, is there any plans to change it on the smart directory side? So I wouldn't want to make these changes to accommodate this three two now and then have maybe it goes to a true square one to one, and then all those would be kind of obsolete. So just kind of trying to again, figure out, you know, best way to move forward.
11:33
Yeah, I don't actually know, Mark, but I completely agree with you. I think this is probably closer to a three two. It's definitely not a perfect square, for sure. So I think any training that you do advising clients to create a three two image makes sense for here, for that profile image, just because if they do a perfect square, you're you're running the risk that something could get cropped, whereas, if you train them to do a three two here, even though the the ratio is showing perfect square, the odds are that it won't, it won't get cropped, so it'll look nice.
12:15
Okay, so there's no plans on the canny or anything like that, to go with a true, true one to one. So this is pretty I was thinking it probably won't, because if you've got, you know, 1000 people using the system, and all the profile images are cropped a certain way, I wouldn't think that maybe they would make that modification, because then it might, you know, kind of mess up the current profile images.
12:39
I haven't seen anything but rachika, have you seen anything to that front
12:45
the sorry, Jason, I missed the last part.
12:48
So Mark was asking, is there any plans to go with a true one to one ratio? So when you go to upload an image for a profile, image for a listing, it's the recommended dimensions are one to one, right? Yeah. So the question is, you know, are there any plans to actually go to a one to one on the front end, even though we're recommending it back here?
13:13
I'm not sure on that. I think we need to check with the team, okay, yeah, with the dev team.
13:20
I think, personally, I think the three,
13:24
I think you need a square because it's the logo. If you look at the detail page, it's a logo that is cropped. The profile image is the same as the logo image.
13:36
That's correct, yes.
13:38
And I think it needs to be a square for the logo thing. Okay, so if you look on the Detail page, it will looks great on wellness warehouse. If you go back to your your AI smart directory website, and click on the business, click on that business, wellness warehouse you see in the logo looks perfect if you scroll down, because it's a square one. Oh, the circle, yes, but it's originally squared. Has been cropped, right? Yeah.
14:16
I would think that, you know, just spitballing that primary concern wouldn't be the little tiny logo, even though I understand what you're saying. Would be the profile image in terms of the, you know, the dimensions. But yeah, so okay, I went into the section within smart directory. Let's see into settings, custom code, just experimenting with some CSS, just to see if I can make any changes. Obviously, you can't make changes from the header on how the output is on the profile images Correct? I don't believe so. No, yeah. Okay. Yeah, okay, okay, yep, all right. Well, hey, that's it for me. Thanks again for sharing that with me.
15:09
Yeah, I think, you know, I think if you're going to do any type of training, that's fine. I side with you. I think that, if anything I would, I would put preference over this image versus that little, tiny profile image you can, you can't even tell what that profile image is anyway, really, the only time would be if somebody had, like, an icon or something, maybe it might look a little skewed. But for the most part, I don't think that really matters. I think this one definitely matters more. So yeah, I think some, maybe some training around a three two, or at least if they're going to do the square, making sure that whatever they have that they want visible is within a three two within the square, if that makes sense.
15:54
Yeah, yeah. So, yeah, absolutely. And the only reason I was even bringing this up for sometimes the AI agent that generates the images will put the business name more toward the top, and since it's cropping 100 pixels at the top, we just cropped out part of the business name. Yeah. So, right. Okay, cool. All right. Very good. Thanks, guys. Yeah, no worries, Mark.
16:20
All right, Dakota, looks like you're up next.
16:23
Hello and good morning. Good morning. Okay, so I actually came here with one question, and listening everybody else, I now have three. So first one you guys rolled out, apparently, a new snapshot. We have no idea where to get that.
16:39
Let's see here. So I can give you the link to the knowledge
16:51
help dot smart directory.
16:53
Oh, looks like rich Chica just dropped it. Yep.
16:56
Okay, and in the future, how do we get notified that a new snapshots come out,
17:03
an email goes out, okay, so an email, anything that you guys need to be aware of, like any update to the snapshot that's crucial for the actual app itself, or for any of the training that we've done, you guys will be notified via email.
17:21
Okay, and primarily, what's the difference between the new one and the old one? Besides, obviously, I see you guys change the layout a lot, but what's the snapshot difference?
17:35
Honestly, I don't remember. I don't remember what, what got updated or what got added to the snapshot.
17:41
No worries. It was the menu. Jason, oh, it was okay. It was a new menu builder.
17:47
Got a new menu. Okay? And then my main question was, I can't locate any training Now, granted, I didn't know you guys came up with this new training section, the old one, I couldn't find it on how to get Google pages to link to the actual listing. I talked to somebody else, and they were saying that we need a Google API of some sort. But again, can somebody help me understand, like, in order to get the Google page to link to the listing, what needs to take place? Yeah.
18:28
Rachika, do you have a link to that training as well? I know you just dropped another one in there for him, yep, sharing. Yeah, she's gonna drop that.
18:38
That's for the Google API, right? Google API?
18:41
Yeah, looks like Steph just got it, okay, dropped it in there. Okay, yeah, Dakota, so if you just look in the chat, Stephanie just dropped a link to that training. But yes, it is a Google Maps API. Okay, that you'll want to sign up, sign up for under Google Cloud services, you'll want to add a payment method, and there are three different APIs that you're going to need, I believe. Okay.
19:04
And then, is this the same one that will allow us to search for the business in the on the back end of the directory and link them?
19:14
I'm sorry you were kind of cutting out there for me.
19:16
Is this the same training that will allow us to search for the business via Google on the back end of the directory,
19:27
on the back end of the directory. Yeah.
19:29
So if you go into any listing, there's a spot where it says Google, and you can search like, Oh, yes, yeah, yes, yes, correct. Now, when I do, when I search there, nothing happens. Yes, that's that's correct, yep. Okay, thank you. And then my final question is the description section, is there a way for me to make it visible for non premium clients, or do I need to make them a premium in order for the descriptions to show up?
19:59
I think that's just. Under your plans. Let me go into plan description. Yeah, so if you go under your plans, I don't know if this ever got fixed, though. Rachika, do you remember this there was, there was, like a series of different options that needed to be turned on under the Plan Builder by default, even if they weren't then.
20:32
Oh, I see here. It's right here business description. So if I toggle this on, it'll make it visible, correct?
20:38
Yes, that's great. But I know that there was something else. I don't know if there was two or three that were tied to one. Rachika, do you remember what I'm talking about?
20:49
Yes, I think that is fixed already.
20:51
That was it. Okay, got it? Okay? All right, yeah, Dakota, don't even worry about it. Then, yeah, that's just where you'll go. So under the plans, you found it under free or any, any other plan that you want to create, you can just toggle on and off those different options that you want to make available.
21:07
Okay, that's wonderful. That's all I got, guys. I appreciate cool, awesome.
21:12
Thank you. Yeah, no worries. All right, Alex, looks like you're up next.
21:27
Yep, I'm here. I was just testing something so a client
21:35
forgot his password and he asked the system to send him a new password. Then when he entered the new password, he said that it just didn't work. It didn't go through. Has there been some problems or issues with asking for not a new password, but you know, a reminder of what the password was like Forgotten Password.
22:04
Not that I've seen, but what you can do if you just go to the contact card inside of high level, the password is stored for him in there, so you could, you could personally go in there and just check to see what his password is, and just see maybe it didn't update there. And so you could, you could grab that password and send it to him and have him try it.
22:32
Yeah, that's very possible, actually, because he had a contact already, like, filled up, like two months prior, and then he probably entered, maybe he entered a different email, but with the same so there was a conflict, maybe there. So okay, that could be it too. I didn't know. I didn't know the password was visible in the contact form. So, okay,
22:58
yeah, inside a high level under the contact card for that business. If you pull it up, I'm just pulling one up on my end. Just tell you exactly where it's at under claim process. Nope, that's not it. Give
me just one second trying to locate it. Here for you sure,
you I must have an outdated snapshot or something. Rachika, do you know exactly where it's at? I would think it would have been Yes.
24:15
Inside of the context, let me cross check.
24:19
So is it in the business contact or the personal contact?
24:25
The go high level contacts? Yeah, for personal, personal, yep, so for the consumer, because you're talking about consumer Correct, yeah, yeah, sorry, yeah, exactly, yep. So it's going to be under the Consumer I'm not sure why I can't find it here. It's in one of those folders. If you just go in there and look and search for it, yeah, it's
24:54
under Additional Info. Oh, it is okay, yeah. It's the first phase. Build under Additional Info, perfect. Thanks for Chica.
25:03
Gotcha. I believe you just another quick questions in dashboard. You know you have, like, all listings, total views, etc. Is total views? Pretty precise, pretty
25:22
No, no, not right now, it's not okay. No, it's actually, it's actually counting loads, okay, even from the same IP. So if you were looking, if you're working on your site, those numbers are going to continue to go up.
25:40
So because I got 10,000
25:45
Yeah, yeah, no, it. I wouldn't, I wouldn't look at that as accurate as of right now, I know that that's something that the team is has looked at, and they will be updating how that functions, but right now, it's not entirely accurate, yeah, so I wouldn't trust those numbers. Gotcha.
26:05
Okay, all right, thanks. That's all for me for now, thanks. Oh, just quick question. You know, when the snapshot is updated, it's not automatically updated in the system. In high level, we have to go it, go in and
26:21
update it. That's correct, yes,
26:25
okay, yep. Is there a video explaining how to do that?
26:30
Let me see, I know. Let's see. I think rachika dropped the link just a second ago.
26:41
What was that for? Snapshot?
26:44
Yeah, the snapshot link, yes, there is a video. It looks
26:47
like I can share it again. Yeah,
26:50
okay, thank you. Alrighty. Thank you.
26:54
No problem. Alex, happy to help. Man. Lonnie, i
27:15
Hi, Lonnie, you there? Looks like we don't have audio for you.
27:50
You hear me? There we go. Yep, we got audio now.
27:54
Okay, mine are probably quick. The first one is, can you edit the add your business form. Because, like, what I want on my form is, I want them to be able to put their website because it's like taking a lot of time for me to go back and then find out what their website is. Because I you Me personally, I get on the phone with them, and I like that be able to go and figure out what they have before I go talk to them. Sure, I got a little system going, and it's been working pretty good. I got like, 87 people last week, well, two days ago, that raising a hand and being a group, and I'm like, I'm reaching out. I'm like, it's taking me so much longer to find a website, you know. So their way to edit that,
28:51
I don't believe as of right now, we can do that because that that form is unique to the app itself. It's not like a high level form, so I don't think that we have that. And I don't know if that is on the canning board or not, but I can double check real quick to see
29:14
option is to make my own. But then it doesn't automatically upload them to, you know, the directory. So now, right, like, damn if I do, damn if I don't. Yeah, let's see.
29:48
Jason, it's, it's
29:51
on there. Yeah, it is on the Kenny board. Yep, I just found it as well. Okay, cool. Yeah, it's not, it's so it's already suggested there. Um. So what I would do here is the link, the direct link, so you can go into upvote it. The devs pull directly from this board for all new features. So if that's something you need, definitely I would, I would definitely upvote it, and I would definitely comment on that post. I just dropped it in chat for you. Lonnie, I don't know if
30:29
you saw that cool screen. Okay, see update. Oh, my question was, how do you find out about the update and the snapshots?
30:44
Update, correct, Yep, yeah. If there's something crucial that you guys need, there may be updates that we do periodically. I know that there was one or two last year that were not crucial to the entire to the process at all. And so there was not a there was not a an email that went out, but anything that's crucial to the process or to any training that we do that requires you to update that snapshot. You You should receive an email from us, and we will let you know where to go to update it again. Rachika dropped the link directly to the snapshot section, and so you can always go there, and you can check the date of the snapshot, but you will also receive an email.
31:40
Will it also going to notification, because that would make sense. You know, when you open up the dashboard, it has notifications. If you just put it there, they'll probably make the most sense. And I
31:54
think that, I think they did. I think the last time we had it, I think they did use utilize that notification section. I know it wasn't working originally as intended, but I do believe that we did utilize that as well the last time.
32:11
Okay, okay, I guess my last question was, updating the themes were, they would it be any new themes, or anything, you know, just different
32:27
new theme? Yeah, there's new theme that they're working on right now. It's actually not, we're not calling them themes anymore. So the idea was, we were going to create new themes, but what we're doing now is actually new types, directory types. And so the new type of directory that they're currently working on right now, I believe, and they're real close to releasing it, is a people directory. So right now we have a business directory. The next directory type will be a person directory, where you can add people, and people will be the listings, right? So that will be a new type that will be be added. I know that one's been really highly requested for quite some time, and a lot of people are looking forward to that. So that will be coming very soon. As far as the actual theme itself, like changing the theme. I don't believe that there are any plans to do actual theme changes, but there are plans to give you more flexibility on the design side of the directory, the business directory,
33:36
okay, yeah, okay, yeah. That's it for me.
33:43
Cool, awesome. All right, thanks, satira, good morning. Good morning. How are you? Oh, feeling
33:54
a little frustrated. Oh, no, I was on a call with Norm yesterday, he was trying to help me out, but I have two issues, and only one side you could probably help me with, but I think one is is affecting the other. My my Google Chrome decided yesterday morning to not cooperate. It won't it'll open for a few seconds and close. And so, so I had to come out of Chrome. And now I had other windows of Chrome that I had, you know, separated, because when I was working with someone with working with someone I had their own chrome because I was trying to keep, you know, my stuff separate from theirs. So, but anyway, those open up, but mine no longer wants to stay open. And so you. Went to comment, I to use that, that that browser, and so I was able to collect some of my, my my links that was over in Chrome, but my go high level app some kind of way, because I had to sign back in at, you know, or did a forget password and all of that, because I sure get into Chrome, you know, To, you know, get that information. So now it's my, my, my, my app is not acting right. It's where I can't find my, my agency view it disappeared. I can't see both the so the agency view isn't there, and the so and the sub accounts, so I can't see both sub accounts at the same at the same time, since my agency view is not even working. And when I go to sign in using, you know, my regular Gmail, which I thought I had used, I would have had to have used that I would think to originally sign up would go high level, so, but when I use it to log in, it shows up in my conversations On the Asheville on the directory side, as my email. So that disappeared my email address for my directory and for since I had two, you know, sub accounts for the agency and for the directory. And they're, they're, they're not even together anymore. In fact, let me show you what I'm talking about. I don't know if I'm making any sense. I feel like babbling here.
37:06
No, no, I understand the frustration. The chrome thing we can we can tackle later. Let's, let's tackle the high level login first. Let's see here. Okay, I could see your screen now,
37:22
okay, so can we just go ahead
37:25
and refresh this screen for me? Yeah, go ahead and just refresh there.
Okay, and then click Sign in with Google. So you've got two different emails. It looks like up there in the top right,
37:49
right, right, the Gmail is what I use. Okay, okay,
37:57
yeah, go ahead and click there, and this should show you all accounts. Okay, so it just went right into Asheville thrive. Go ahead and click on the Asheville thrive in the top left there. Okay, yeah, so that one we can't get into. So let's go ahead and let's log out of this. So let's log out a high level again, and let's try the other email.
38:25
Okay, just to make sure here I'm having okay again. With this dog on, I'm trying to move this stuff again. Remote control, hide. Okay. Panel, yeah. Okay, you see. And this is the email that shows up since I signed in that way. That's the email that's showing up in the Asheville, in the conversations, and it shouldn't be right?
38:55
Yep, no, it makes sense. I told I understand that. So I'll show you how to fix that. Let's just try the other email.
39:05
Oh, I could click right here, you see, and then I don't know where this came from. Blue highway marketing, that is not me or AI marketing is me. Okay, so depending on which email I use to sign in, you see, you know it'll so here's, yeah, he's, here's the agency. Go ahead and
39:31
click on that name. Okay, so we don't have agency access here either.
39:39
Okay, and it shouldn't be like that.
39:50
Were you? Were you adding anybody to your sub accounts recently,
39:58
not as of yesterday? No,
40:01
okay, this and this happened yesterday. Yes,
40:03
this was the first that I've had an issue with this. And again, I'm thinking it's because of my Chrome, because I didn't have any problems beforehand. I was just using it the day before.
40:16
So do you have any other email addresses that you could have possibly used. No, those are the only two emails, yeah,
40:27
and I know I wouldn't have used the the one that I used to sign into my agency right here, because I can't get to that email address, but it's part of my Chrome. Sign in your chrome profile. Yeah, part of my
40:49
so what I'm thinking. I don't know how it happened, but it looks like to me that both of these emails are just what we call account users, or maybe just account admins, but they're not agency admins. And I'm not sure how that happens, because usually an owner account, the only way an owner account, the user status of an owner account, can be changed. Actually, I don't even think you can. I think as an owner on an agency account, the only person that can change it is high level. I don't believe that you can change your even yourself, so I'm not really sure what happened, but what and you don't have access to, it looks like you don't have access to the Help Desk at high level either. Inside this one, can we try logging out of this one? Try logging on, logging into the other one? One more time. Let's just see if you have access.
41:45
Okay, yeah, see then this, this is showing as you know, and so I'm sure that's probably if I had any conversations on this side, which I don't Oh, do it? No, it this? This email would be showing up, and it shouldn't be. It should be my, my or AI marketing agency email, and then the other one should be my thrive,
42:08
my directory. Email, okay, where you want me to go now, I
42:14
just wanted you to try the other email one other time. Okay, yeah, the first one that we did.
42:22
Oh, that's it right there. Okay, oh, no, I don't do it that way.
42:30
Yeah, just refresh, and it should prompt that little Google pop up should appear.
42:37
Okay, there you go. Okay. So,
42:38
yeah, I just want to see if you have access inside here. If you don't, yeah, you're just a user listed here as well. Okay, so what we want to do, let's go ahead. Let me grab go high level support for you.
43:07
This is it, yep, this is it, okay.
43:26
All right, I'm draw dropping that link in the chat for you satire so you can reach out directly to support. Let's go ahead and let's what browser are we in right now? Comment, oh. Comment, okay, and okay, tell me again what's going on with or with not brave, what's going on with Chrome.
43:53
Okay, when I click into it, it doesn't stay open.
44:00
And have you tried deleting it and reinstalling it? Yeah, yeah, okay. Can we just try it right now? Can you just try and activate it real quick?
44:10
Okay, I'm trying to figure I put where you all at. I hit it and now I can't here.
44:18
I can stop your share real quick. That might help you.
44:22
Okay, thank you. Yeah, no problem. Oh, my goodness, okay. Now, what about doing? Now, going to chrome
44:32
and, yeah, let's try and relaunch Chrome. And I just want to see what happens.
44:37
Real quick. It is up just for about two, three seconds. I need to share again,
44:44
if you can, yeah, that'd be great. Okay,
44:50
and it's entire screen, okay, that's what I want to screen, or application windows,
44:59
I would. Do screen, okay? And Did, did chrome recently update
45:06
or do an after? I have no idea, okay.
45:11
Can you see it? Yep, I can see it. And there it's gone. And there it's gone, okay, yep, I saw it load and then and just shut down right away.
45:26
What else do you typically leave this computer running at all times? Or do you ever shut it off or restart the computer?
45:33
Yeah, I leave it on. You do okay? Yeah. On occasion, I'll do it all, you know, turn it off sometime, but most of the time I leave it on
45:41
and have you reset it at all recently or restarted it recently.
45:47
When I was trying to to reinstall Chrome, I did, you know, I did. But before I, you know, reinstall or tried to reinstall Chrome, I I shut it down and, you know, restarted it, rebooted it and and then when I tried to, when I uninstall Chrome and reinstalled it, I shut it down and rebooted it. Still nothing, still nothing. Okay, still same. And then the, there was a video or instructions on Google that norm had had sent to me, and I tried to follow those instructions and and paste in the information that is stated for me to paste in in the in Google Chrome. It still didn't work.
46:45
Okay. Was there anything unusual or different that you did at the time that kind of kick started this whole process that you remember? Was there something you
46:56
were no, yes. I got up yesterday morning, you know? Yeah, looked at my computer
47:03
so you weren't doing anything different or out of the ordinary or on a on a strange website, or nothing. It was just all of a sudden, it just stopped working on you.
47:13
Yeah, okay. I didn't get any indication the day before. There's something was gonna, you know, yeah, nothing. Okay,
47:30
I don't know, because it works on my own. The chrome on my phone works.
47:36
It does, okay,
47:38
it's just here. I mean, the only thing I can tell you, I, you know, it's kind of hard for us to troubleshoot all of this here, but I would say I would attempt to try uninstalling chrome again and just making sure that all files have been deleted and removed from your computer. I would also try, you know, restarting, rebooting the computer, maybe shutting it off for a while, leaving it off when you go to reinstall.
48:08
Where did you last night? I turned it completely off after I got off a call with Norm, and I tried the instructions that he gave me. I was I was done. I was like, Okay, I'm going to bed, so I just shut it completely off. And I was hoping that maybe when I clicked in it this morning, it had changed, but it hadn't.
48:30
I wonder, what are their brow Are there any other browsers that are running in the background right now on your computer.
48:41
No, I do have edge, but I don't have it running. I mean, I'm not using it.
48:46
You sure it's and you're sure it's not running.
48:49
Well, how would I, I mean, other than clicking into it and it going straight to the I mean, I can click into it, but, I mean, does that mean that it's running if I'm not clicked into it, or what I mean?
49:03
I mean it's, it's launched right now. So let's go ahead and make sure that you quit. Let's just try quitting all browsers, and then try opening up Chrome.
49:16
Okay, so how do I quit? When you say quit, not just, but there's
49:21
something, yeah, so you should be able to
at the top. I don't run on a PC. I use a Mac. So it's, it's hard for me to remember, but I think I don't know if it's file or maybe it just says edge at the top. I can't remember, but if you click on it above the browser window, there should be an option. If you click the name, do you see anything above the browser window?
49:49
I mean just the tabs that I that I have.
49:51
The above those tabs, is there anything to like file or edge, or anything like that where you can click on it? I. And there's a drop down menu.
50:04
Okay, is that what you're talking about? Can you see it?
50:09
It looks like it's still active, from what I can see.
50:14
Let me just do a search how to quit. A
50:30
browser Task Manager.
50:32
So it says, Okay, so the three dots right next to where it says chat, you see those three dots in the top right, yeah, should be an exit button there, if you click that and that should close it. That's what Google is saying.
50:49
Close Microsoft Edge. There you go.
50:51
There you go. Yep, let's go ahead and do that. Hopefully that does it okay. And then what browser was this? Comment?
51:01
Comment, quite a perplexity. Oh. Perplexity is on comment, browser.
51:21
Do? This is Alt f4 Alt plus f4 should close this.
51:38
So let's go ahead and try that.
51:43
Did that? Close it, okay, wait a minute. You said art plus f4 Yeah, it caught on my that doesn't work. Okay, art and wait a minute. F4 if for okay.
52:15
If not, let's just try the X in the top right there. I don't know if that's going to actually close it completely or not, but let's go ahead and just try it Okay, and now let's try and open up Chrome.
52:32
Okay, just let it sit. Okay, yeah, just closed again.
52:41
Yeah. I'm not sure on this. I wish, I wish I could troubleshoot this longer with you, but
52:51
right now, I just want to be able to get into my go higher.
52:56
So to do to do that, what we need to we need to figure out what happened to your agency user account, because right now, it looks like both emails are just tied to regular users, or, I'm sorry, both emails are tied to profiles that are listed as users. They're not. None of them are listed as an agency account user. So because of that you can That's why you can't see any other sub accounts. You can't go into the agency view. So the only person that's going to be able to tell us what's going on there is going to be high level. So I did drop that support link for high level in the chat. I'll go ahead and grab it again, and I'll put it at the bottom so it'll be the first link that you see. So go ahead and go there. I would open up a support ticket with them, okay, and try to get to the bottom of it. I don't know if it's chrome related or not. The chrome browser issue is another issue, and I'm not sure exactly what's happening there. We'd have to troubleshoot it further try and figure out what's going on.
54:11
Okay, I got it,
54:18
and Dorn looks like. Dorn just posted something here. He says he has a video about the issue. I'm not sure what that is, but you might want to check that out too. Okay, are you in Chrome right now? Hit that restore button.
54:36
No, I'm not in Chrome right now. I'm in okay, yes, you're going, Yeah,
54:46
and that happens now too. Since this is since the Chrome has been acting up, the I have to hit Restore every time I come into into comment, you know, to restore the tabs that I had. Up. Okay, let me copy this down. Make sure I get this.
55:17
Okay. Is YouTube.
55:30
Okay, got them all right. Thank you. Sorry.
55:35
We couldn't be much more help than that. But, yeah, I would just reach out to support and see if, if they can't help you figure out the user account issue first.
55:47
I'm sorry, I was reading some What did you say?
55:49
I said just reach out to Yeah, high level support and see if they can't help you figure out the user issue that you're facing.
55:56
Okay, okay. All right. Thank you. Awesome.
55:59
All right. Thanks Torah. Okay. Mark, you're up next.
56:05
Hey, guys, how you doing? Super quick. Sorry, satire for your problems. But anyway, I'm the quick one. So, so, so guys, when I first set up my my agency account from which I got from you, I kind of misunderstood the whole setup. And I mean, it's all set up fine, but my first sub account, I created my, what should have been my separate agency account, and that's where I screwed up, and I started building my SDA site within that account, I downloaded the app and all that good stuff. And now I realize that I need two sub accounts, one for the SD AI and one for my actual agency, which is Apex media. And so my question to you is, I'm so deep into building the apex media part of the site with logos and this, that and the next thing, and, you know, workflows and blah, blah, blah, that what I need to do is create a separate sub account for my SDA listing, which is support local dot Vegas. But my question to you is, if I uninstall it from my Apex media sub account, create the new SDA i sub account and then reinstall it there, will I lose any of my information that I've built on my listing site so far? And it's, I guess it's a yes or no.
57:39
I'm not sure I know that if you do it in the same sub account, you don't lose anything. Rachika, if he switches sub accounts, will he lose anything there?
57:51
So if you're just moving within the same go high level agency account from sub account to sub account. So you will lose all the progress. But if you're transferring your sub account from one VOCA level agency to the another agency, so like all the progress will move over, but within the same agency account, it doesn't move the progress. Yeah, that makes sense.
58:17
So in other words, I apologize for interrupting, but moving on here. So I have two choices there. I have to start from ground zero on a brand new sub account for SDA I or I have to leave my SDA site where it is, rename my that sub account, and then lose all my progress that I made on the agency side. So either way, I'm screwed, right?
58:44
Not, not necessarily. I mean, it depends on, you know, if you're really worried about SD, AI, my, my suggestion would be to create a snapshot of everything that you've built right inside of that same sub account and then use that to create a new sub account for the agency and leave SD AI alone, because if you do move SD AI, you will lose everything. That's what rachika was just saying. So like, if you uninstall the app and then reinstall the app in the same sub account, nothing gets lost. If you take a sub account that has it installed, and move that from an eight one agency, agency to another agency. Nothing gets lost, but moving it from one sub account to another, even though it's inside the same agency, that's where you lose it. So to me, the best route would be just create that snapshot, right? That'll be that's going to be your quickest way that you don't, and you're not losing a ton of, a ton of headway that you've you've made on the agency side.
59:49
Yeah, yeah. So, yeah, that's what I thought. Damn if I do, damned if I don't. So that's and it was my own mistake, so I'm not blaming anybody but me. So. I guess either way, I've got to rebuild one of them. So you answered my question. That's all I needed to you
1:00:05
really don't have to rebuild much. Like I said, if you make a snapshot, yeah, if you take a snapshot of the entire account, you're basically duplicating everything. The only thing you're really gonna have to do is, like, you know, move domains. So you'll have to, like, disconnect a domain, and then, you know, add those domains over into the new sub account. And then, like, if you've gone through a to P, I don't know if you've done that yet, but you'll probably have to go through that process again.
1:00:31
Yeah, yeah, yeah, I have gone through the ATP, at P process, and I actually figured it out, believe it or not, so it's it was brutal, but I yeah, it, yeah, I figured out it's all about your disclosures and check boxes on your actual correct form. If you do that, you're golden. If you don't, you're screwed. But yeah, no, so that's the least of my problems. All right, you answered the question. I appreciate it so much. Thank you.
1:01:01
Yeah, no worries. Glad to help Yep, right, Jay, you're up.
1:01:12
Okay, hopefully you can hear me. Yeah, we can hear you. Okay. For some reason, my video is not coming up, but we'll work through it. Um, I'm having a problem with the A 2p and when I get to the to the review, it's basically telling me that my I'll share this with you here.
1:01:45
It. Can you see that it stopped?
1:01:50
It hasn't pulled up just yet? There it goes. Looks like it's pulling up now. Okay, yep, we can see it okay?
1:02:01
So this is what's coming up. And if I go to my site, the terms and everything's up, but what it's telling me here is that that's exactly what's missing, the policies and the terms.
1:02:18
So business name, can you go ahead and click on that little icon next to business name clearly displayed show the legal business name collecting consent.
1:02:27
Okay, no, I have the DBA showing I don't have the business name. So maybe I can fix that by just, you know, swapping those 12.
1:02:36
Okay, yeah, definitely. And so, like, good rule of thumb here is, just follow this to a T just using the business entity itself. Don't use a DBA. Use the business entity that's tied to your SS four. That's that's tied to, well, you know, whatever business address was listed on that SS four, Doc and whatever when you applied for an EIN what was the, what's the actual business name, all of that information. Use that every time you go to submit for ATP. And you shouldn't have any issues when it comes to those types of things. Yeah. As soon as it goes through, you can always change it. So like, once the approval comes through, you just go in the back end of of high level and update the name.
1:03:23
Yeah, I get you. I think that's where I went wrong, because I did use the the name that's on the with that's connected to the EIN when I started, yep. But on, if you look on here, it still says the DBA, which is at the bottom. So that could be part of it. Yeah, right, there. Got it? Okay, all right, so that solves that. But why isn't it picking up these
1:03:52
visible links to privacy and policy terms? So this could be, I'd have to look at your form, but there has to be links to the Privacy Policy and Terms on the form itself, as well as the footer of the site. There's links there.
1:04:07
I just followed whatever Tom had in the in the form when I was setting everything up. So I'm pretty sure, you know, I followed it all the way to the letter,
1:04:21
okay, yeah, I would just make sure that that's in there. Again, Privacy Policy and Terms needs to be in the footer of the page, as well as at the bottom of the form itself they're using to for somebody to opt in. Everything else that's listed here under Privacy. I'd have to go through each one of those that privacy policy review and terms of service review. This it looks like so cookies and tracking practices. So if you don't have a cookies policy and how you're tracking people, then that's why that failed data security handling again. So.
1:05:00
So the the the SDA, I gave us all that, all that was in there. So I just, I never, I never switched any of this out. All this is the same.
1:05:14
Got it? Yeah, so ATP has gotten a lot more strict, I would say, this year. So the last, I'd say, six weeks or so, I know that there's been, there's been a lot of people that have had quite a few problems. I just did a new submission about a week ago, but I went through and I read all of the updates and all the changes that they had made, and I added quite a bit of new language to my terms and my privacy policy and my submission went right through. It took four days. It got accepted first time around. So I would definitely go through all the documentation and just make sure that you're up to date here. Because again, a lot of this has changed recently, over the last couple of weeks, and it's continuing to evolve, and it's one of the reasons why we haven't added anything new in the training on this is just because everyone's actually trying to figure it out. It's not like it hasn't been fully flushed out yet. The problem is that these, the the compliance department, is not really clear as to what what needs to be there. But there are some some basic things that should be there, cookies policy, for sure, age policy, so like you need to disclose, you know that the site is not for children, and that you know that the site needs to be used by, you know, 18 years and older individuals or adults. So that kind of language needs to be in there. There's several different things. I mean, if you, if you look at all of these, that'll they'll tell you, they'll give you some information. The other thing that I would say is submit a ticket with high level or try and get on a zoom. Call with them and show them this screen, and they'll walk through each one of these with you and tell you exactly what you need to add for each one of these. They'll compare it to your terms and your privacy policy, and they'll let you know, hey, this needs to be this needs to change. This language needs to be removed. They'll let you know,
1:07:14
yeah, having a really extensive one on another website, but I think going through with GHL will be faster. Yeah, okay, yeah,
1:07:23
that's what I would do. And the other things in there description of SMS use case, so things like, for like, description of SMS use case they want to know, like, how you're you know, frequency of messaging, what type of messages you're going to send that needs, needs to be listed on your terms of service, opt out instructions. So just like when you go to fill out the opt out instructions, when you're submitting for ATP, they now want opt out instructions to also appear on your terms of service so, you know, text, text stop to this number, to opt out like that, that specific language needs to be on the terms of service page. What's the next one there? Customer Support contact? So, yeah, so you need to list some sort of a customer support contact on that Terms of Service page. So for, you know, for customer support, please contact this number or this email. That's that language needs to be there, message and data rate disclosure, that's pretty basic. It just like, you know, message and data rates may apply, that sort of thing, that language needs to appear. Carrier liability disclaimer. I'm not sure what the liability disclaimer is. There's the age restriction that I talked about earlier. And then link to privacy policy. So, yeah, your terms of service page should always have a link back to the privacy policy listed inside the terms.
1:08:46
Yeah, yeah. And this one doesn't I see that right there? Okay, yeah, all right. Well, that's that's no problem. Um, just another one, real quick, if this is the right place to ask about this. So the the SDA, I course, got kind of switched over. It got moved to Tom's new new spot, and it looks totally different. And this is, do you guys have any kind of cross reference?
1:09:18
So here's the link to it, I believe, right? The Help. Dot, smart directory.ai.
1:09:24
Yeah, I have that. Okay, I'm in there. I see it, but everything's, you know, when I try to follow through, it's just kind of crazy. So I think what Dorn and and Tom basically have been telling me, it's just, just start prospecting. So I think I'll worry about that more. But I was just wondering if there was a cross reference anywhere I heard that I hit all of them, yeah, because I don't know if I, you know, it just disappeared. It was, you know, one day I went in there and it just said, you know, click, this one thing, and it switched me over. And. Every all my progress that I was kind of tracking is is gone.
1:10:05
So, yeah, I know that they did a big announcement, they did a YouTube, Live, Facebook Live, they did a big announcement. And I don't know, I think it went out on email as well. But, yeah, they're, they basically separated the companies, and they've, they've put this, they've made basically the the training publicly accessible. So they removed it from kind of the members area, and that's why you see it on this new URL.
1:10:37
Yeah, okay, I'll just, I'll figure it out, but,
1:10:41
but as far as, yeah, I don't believe there is anywhere to kind of cross reference what you've gone through what you haven't gone through. Unfortunately, no, that's cool,
1:10:51
because I took a lot of notes, so I'm pretty sure it's just like, you know, jigs all puzzled this weekend. I'll just figure it out, but I'll get my son on this stuff here with the high level folks, and we'll get that cleared up, and I'll just work on some of the good stuff that dorm gave us yesterday. As far as prospecting, I'm gonna go try that. Awesome. That's great. Cool. Thank you, sir.
1:11:15
All right, thanks, Jay. Alright. Tisha, yes. Taisha, Hi, Jay. Taisha, how you doing?
1:11:23
I'm good. Jay actually asked the same question that I was getting ready to ask. Because, funny story, I got frustrated at the end of the year because I was at 47% excuse me, and when I when I was changing something with the email and accidentally erased it. I went through and tried to message support, didn't get no response. I just got frustrated. Haven't touched it for the whole year, and I'm going back and I'm jumped on a call with you guys to see okay, what do I need to do? But I found out the same thing that Jay was just talking about, when I went in there, everything's moved, and it doesn't tell me where I was. So I'm looking at this stuff like, Okay, I don't even know where to start now, right?
1:12:10
Have you? Do you have your SDA? I site set up at all?
1:12:14
Yes, I have it set up. Like I said, it went through the 47% I have the domain set up. I have the the pictures, the basic stuff is set up. But I don't know exactly where I left off. Besides, I was up, um, I was trying to make sure that the emails were correct. Everything was set up correctly. With setting up the emails so that they would go into the, I believe, into the workflow. I think that's where I was. And then, yeah, don't know where I am now.
1:12:45
Well, yeah, like I was just telling Jay, unfortunately, there is no kind of cross reference to see kind of where you were. But so here's the site, right here. I think they did a pretty decent job, though, of kind of segmenting and organizing everything over here on the left, so you can see, you know, this is Tom's Express setup. So this is where everybody should start. So if anybody's wondering where to start, if you haven't set up a site, or maybe you just want to kind of a refresher, this is a great place to start, right here. But then moving on, here's that email section. So here's emails explained, email templates, and then lead connector email and SMS. So you were just mentioning that, so this might be the section that I would go to first, and kind of go through these and just see if that's where you left off. If that makes sense, here's workflows. So under operate, we've got listings and we've got workflows. These are going to be all your automation videos. So anything that's automation related, this is where I would jump into here. Okay, okay. And then, you know, if you if you have A to P stuff or phone number purchasing, go here, any AI agent stuff. We talked about that earlier on the call. I would go here. Other than that, those would probably be the places that I would start for you. So under the email section here, go through those videos, and then I would jump in here under workflows,
1:14:15
yeah, that's, that's, um, that's definitely where I need to start at because that's where I know where I was, so I just happened to, like, I said, I looked in there, and I'm like, oh my god, what happened? So that's why, when we got on this call and I've been listening, I'm like, Well, let me go on to ask to make sure maybe you guys can help point me in the right direction.
1:14:34
Yeah, yeah, that's what I would try first. And then, obviously, if you have any questions, we're here every Tuesday. So we do these calls every Tuesday. We're usually here for about two hours. So if you come back, you know, in a week and you went through all this and you're still having trouble in some area and you can't seem to find a video on it, or you just need us to point you in the right direction or help you, that's what we're here for. So you can always jump back on and. And we can get those questions answered for you.
1:15:02
Okay, that sounds that sounds great. I really appreciate that.
1:15:06
Yeah, no problem. Any other questions or concerns,
1:15:10
I think that I just need to get back started.
1:15:14
Sounds good. Thank you so much. Yeah, no, thank you. Taisha, all right, Ed, you're up next.
1:15:22
Hey, thanks. I just was working on something. If I jump on a quick question, I'm trying to add listing new listing label to add to my site. I was able to add the tag for the listing label, but when I went to go to add it to a business, it doesn't show up in the listing.
1:15:43
So you add the business tag to the listing and it's not showing up.
1:15:47
No, I'm adding a created a new listing label for HVAC, is a category of business. Oh, got it. Okay, under listing labels. And then I wanted to add that to some of the businesses that I've uploaded as contacts. And I select the business, but when I pull up the listing label list to add to those businesses, the ones that I added don't show up in the list,
1:16:11
okay, on the on the actual SD AI site, is what you're saying, Yeah, I can share my screen. That will help. Yeah, that'd be great. It sounds like you're trying to add it under the contact card inside high level, which would be part of the problem. No, that's not
1:16:27
what I'm trying to do. Okay, you just go in here to my site here.
1:16:36
So I'm in smart directory here. Whoops. It's
1:16:47
so I'm here under businesses, oops, let's go here. All counts. So I've added under listing labels. I've added this one down here, HVAC, heating, AC. Okay, all right. And then when I go over here, I want to add it to these businesses, so I want to add the listing label. And I can't find it here. If I try looking for it, I don't, I don't see heating or HVAC or anything like that. So I'm probably doing something wrong here, but I thought I'd jump on quick and find out what's going on. Let's see.
1:17:38
Can you he says, Try reloading the frame.
1:17:43
I was just gonna say, Yeah, let's try refreshing the site that was I was gonna be my first thing to see if maybe it loads when you do that.
1:18:02
Let me just try a test one here.
1:18:12
Oh, there it is. Yep, that worked. Got it? Okay. Okay, that's all I needed to do.
1:18:18
Cool, awesome. Any appreciate? Any questions? Nope. Appreciate that. Awesome. Thanks. Ed.
1:18:28
All right, guys, any other questions? You guys got questions? Just go ahead and click on that react button at the bottom of the zoom window, and then click, raise your hand.
1:19:02
Any questions, anybody I do? Okay, okay, yeah, sure.
1:19:08
Vanessa, sorry, hold on, let me go in and dry up my hands because I was washing dishes. All right.
1:20:30
Oh, my God, I was just I was on mute, the whole entire time. Okay, so my question was, that was the best use, best practice for those when you're adding the Google business profile from the SDA I their business name is not coming up, even though they are actually like, what do you call this verified on GBP, and this happens on the on the WordPress version also. So even though they are verified. One, two, Google is not coming up in the either of those the two versions because, one, they don't have the actual business address. And then two, even though, if I were to go ahead and click their shared URL link to add either on the WordPress website plugin or even on the Google the jhL version. What is the next way that I can show or even attach that they do have the they are a verified Google business?
1:21:41
Yeah, I think that's an issue with service area businesses, and I think that's a limitation. I believe it sounds like it's a limitation of the Google Maps API. It seems to, seems to me like I've seen this before in the past. So I so yeah, service area or business that doesn't actually have an address listed. And, yeah, I don't think that there is a way that you can tie it directly to SDA. I
1:22:19
It looks like Lars and Dread Pirate Dorn was saying that you can. The only option is that SD AI will allow you add the place ID, and that's where that may be it. But can you point me to where you're speaking off, so in that way, I can go ahead and take a look at that too.
1:22:43
Well, I'm not sure, so let me, let me pull it up on my end and see if I can locate it for you.
1:22:48
SDA, I don't allow Place ID at the only use the API, so that's the modification that. SDA, I need to do to have the option to add the place ID. Thanks.
1:23:00
Lars, so at this point we're not, we don't have that capability.
1:23:07
Then, no, I put it in the the county board. So please go to the county board and up, up vote. So they fix this, because normally you have the option to either search with the API or add the place ID. But as I said, SDA, I don't have the place ID as an option.
1:23:25
Got it. I just started, like, literally on Saturday, and I've got my directory up and running on the same day off. So I'm just like, winging it as I as I fly down. Build My wings. I love it.
1:23:48
The other question that I have for you, Jason is that, is there any way that we can add another element on the builder? Because there's only certain things that you can do on it, I'm not quite sure if that is in the plan, or are we able to at least manipulate something, because I know that it's actually the website is is built out somewhere else. Is that right?
1:24:16
No, the the the site is actually part of the actual app that you install into high level. Yes, there are some pages that are built inside of the funnel builder within inside high level that you have control over. You can customize some of those pages, or actually all of the pages you could add to those pages, if you'd like to have your own kind of custom page show up on the site, but actually controlling the design of the site at this time is not available, but that is something that the team is actively working on. They are adding different features that will give you more control over kind of the look and feel of the site itself.
1:24:59
Yeah, because I. See the system pages as home, blogs, news, events, jobs and pricing and that that goes into the the navigation area. But when you go look into the preview, you only get like the hero page, the spotlights middle page, which is just like, you know, a small blurb, and then discover our listings, and then business businesses by tags. So I was hoping that I can add like, at least the event on the first page. So in that way, when they are scrolling through on the first page, they can see like, you know, events happening. But structurally, I was, like, hoping that I can add, like, an element on here so in that way, it can show right away. Yeah, I see that Stephanie, and that's one thing that I'm like, okay, where else can I to add that one because it's the front page is, I guess so what Tom had told me, the go high level version is like, has its own limitation, but otherwise on the WordPress, it has that flexibility.
1:26:12
Yeah, and they're the team is actively working to bring that level of flexibility to the SDA I site within high level.
1:26:21
Oh, thank you, Jason for the feedback, because I never knew about that one.
1:26:26
Yeah, that's the canny board. So if you go there, you can do a search for different things. I just did a search for events. See that several people have posted about that nice. So just like Lars had mentioned earlier about the place ID. This is, this is where you'll go to upvote or comment on any of those things. This. This is the developers use this candy board in order to figure out what's on the roadmap next. So what you guys actually want is what they're going to build. So the more up votes it gets, the more comments it gets, those things will be prioritized.
1:27:05
Yeah, okay, that sounds good. I guess my final question would be on the you know that logo on the top, on the top left, I went by to the what do you call this? Suggested dimensions? But even with the suggested dimensions, it's coming up small here. Let me see if I can go ahead and like share video. Maybe I can go in and I don't know if I can point my video somewhere. Hold on. Let's see if I can change. Sorry. So this part right here, you can see that the logo is small, but in the back end, it's actually it's in the right dimension, but I can't really manipulate it, whereas you can go ahead and like. Have the slider on the website builder on go high level where you can go ahead and like, move it to the right more. But because it's actually created, as you know, on the back end, I cannot really change it, even though the the sizing, not even on the CSS, where you can actually add that as well. So I'm at a, I'm at a, like a door. I cannot change it. Is there any way that we can go ahead and do that?
1:28:32
I there currently, there is not, and I don't know, I was just going to look up to see, yeah, the canny board, if that was something that somebody's already listed.
1:28:43
I'm not quite sure if anybody else is having some issues with the dimensions. Even though it's the correct one, it's coming up to be like, very small.
1:28:56
Yeah, there's, there's a post, and it looks like it's already under review. Okay, I'm not sure where that's at. Rachika, do you know if that one is already in progress?
1:29:14
Sorry, I was working on a ticket.
1:29:18
No worries. So the question was, Vanessa was asking about the size of the logo on the homepage. Is, are is that something that's in the works right now, is that something that the team is working on to give more control to the user in order to increase that size?
1:29:39
I don't think so. No,
1:29:41
you don't think so. Okay, I did drop the link Vanessa to that canny post, perfect for the logo. I will go ahead and you can make a comment on it or upvote that. I think that would be a good idea. Looking through here, I don't see. Don't think there's anything else. I think that's the only one that I see here, because of Michael's immature behavior. But yeah, as of right now there, there's no way to for you to control the sizing of that.
1:30:15
Okay, I've already uploaded a voted it. Thank you for bringing this up and dropping the link to like vote it.
1:30:22
Yeah. The other thing that you you could try is on the hero image itself, yeah, on the top of that page, you could upload an image that's branded with your logo there that could be a little bit larger. That would be one way of controlling it and maybe adding to the branding. Is just by that image, you know, designing the image a little different, rather than it just being a stagnant, you know, image, you could do some graphic design work to it, maybe add the logo, that sort
1:30:51
of thing. That would be cool to go ahead and have like a GIF to upload on the hero section. Because definitely you can create like a GIF image, so in that way, it's on a loop. I'm that that's the that's the hero section graphic. You'll be able to go ahead and, like, upload it, instead of, like, a JP, PG, PNG or SVG. Are you able to go ahead and upload a GIF behind it?
1:31:18
Or, I've never tried a GIF. So I'm not sure if it will take or not.
1:31:23
Yes, I have one on mine. Oh, nice. Can I say yours? Dread, no, okay,
1:31:36
yeah, I would just try that. Then
1:31:41
I'll definitely give it a shot. Yeah, so when it comes to ATP, if anybody needs, like the privacy policy in terms of service, I do have it, because I know everybody's having some issues with that one and it's updated, the one thing that they always look for is the sharing information, and definitely that one is always like a winning privacy policy for myself, and I give it out to my clients. Fantastic.
1:32:12
Thank you very much, Vanessa, Vanessa, so you can go see my little goofy looking Yeah.
1:32:19
Oh, thank you, darn,
1:32:27
awesome. Any other questions? Vanessa,
1:32:30
no, as of now, right now, I don't and it's alright. Mine is already live. It's just like, you know, I'm just pushing it out to those I already know. So I've been working on it, both in the WordPress and then putting it in the go high level. But other than that, those are the only things that I see as a questions that I have. Thank you.
1:32:53
Jason, awesome, awesome. Yeah, no worries. All right. Anybody else? Any other questions? Again? If you guys got questions, just go ahead and click that react button bottom of the zoom window, or just unmute happy to take them.
And if there are no other questions, I guess we can just wrap up the call. I'll just give it another few seconds here.
Well, really appreciate you guys. Thanks for all the great questions, like I mentioned to Vanessa. I think everybody knows we're here every Tuesday, usually here for about two hours, and just want to get through everybody's questions, any issues that you're facing. Obviously, if you were here for the whole call, you saw that, you know, there were a couple of things that came up that that we're going to take back to the dev team. Couple of new requests for some updates to the SDA I site that will also take back to dev but the idea here is to continually try and make the SDA I site better and better for you guys and really serve the community. And that's what we're here for. Also here to answer any questions. And you know, help help you with kind of all things digital marketing. I know it's really focused on SDI, but a lot of times we do get kind of outside the weeds a little bit, but that's kind of our nature. We just want to help you guys succeed. And so if there are things that you're struggling with, we're happy to take those questions as well satire. I really hope that you can get that figured out on Google Chrome. If you don't get it figured out in the next week, definitely bring it back to us and we'll I'll try working on it again next week with you. Okay, but I'm hoping that you can get on with high level and at least get your your user account sorted out. Really appreciate you guys. Thank you so much for showing up for the call, and hope you guys have a great week ahead and we'll see you guys all next Tuesday. Take care.
1:35:17
Thank you, Jason, thank you.