Transcript
0:00
All right, what's happening everybody?
0:04
Welcome to the SDA I call
0:08
this is our first time using Google meet. So it's a little different,
0:12
but same, same rules apply. So bottom of the Google meet window, you'll see a hand icon. That's the Raise Your Hand option. So if you guys go ahead and click that as soon as you have a question, then that should put everybody in line just like zoom did start answering some questions?
0:35
Okay, cool, yeah, it looks like that's
0:39
that's
0:44
uh, awesome, yeah, it looks like that's everybody's loading up in there. Okay, cool, awesome. Sorry, guys, this is our first time, so just trying to get used to it, it looks like customers now club.
0:56
Is that somebody
0:58
here? It is. Okay, Andy, Andy, what's happening? Man? Nice to meet you. Thanks, yeah, yeah. How
1:08
can we help you? My main question, well, I'm having trouble. I'm working with support. I'm getting my domain connected. Okay, so I'll do that separately. But I was wondering if there's any way to control the footer. I think before I saw there was a way to
1:23
have more control over footer columns and what's in there. Can you Is there a place to do that? I don't think so. I don't remember ever seeing that myself.
1:38
Obviously you can control like the you know, your your terms of service, your privacy policy pages, that sort of thing.
1:47
And then at the very footer, there's a kind of like a enlarged image that's pulled in from the
1:56
premium listings. But other than that, I don't believe so, okay, okay, yeah, I don't think anything's changed on that front. What
2:06
was there something specific that you're looking to control?
2:10
My designer had designed like, a four column footer, and I was like, How do I do that? So that's all I was I didn't know what my limitations were. If I could do that with a different page that could be included or
2:23
Right, right? So if you look at the footer that we've got, I mean, it is a four column at the very bottom, so you've got your logo, your address, your email, and then the socials,
2:35
right, right. But we don't have control over like, what links go in that column or what right, or with layout of it, right? Yeah, okay, cool, that was my main question. Okay, anything else?
2:47
I'll have more questions, but I'm not ready. Okay, awesome, awesome. Well, thanks so much. Andy, appreciate it. Thank you.
2:55
All right, looks like Melody's up next.
2:58
Hello.
3:00
So I have connected up the API. I've got the Google's reviews coming in for one of my premium clients, the Google reviews are not showing up in the back end. So, like, if you look at the back end, they're not showing up in there, but they are showing up when you look at the directory itself, so that's fine.
3:26
I guess I just don't get to so is there if they were showing up in the back end? Do I get to choose which ones? And if I don't, is there any reason why the most recent ones aren't showing up in in the directory itself, because the the most recent one showing up is three months ago, and I know he's had four or five in the last three months.
3:58
Have you tried just re like disconnecting and reconnecting the profile I have not, okay, yeah, I would probably try that to see if that doesn't kick off or kind of re pull the latest reviews from the site or from Google profile as well as populate the Review section on the back end. Okay,
4:22
I haven't heard of any bugs or anything going on with that, so I would say that would be my first shot. Is just try disconnecting and reconnecting it and see if it doesn't pull them in, which should have been my first thing, because I actually work with computers all the time.
4:39
Yeah, go ahead. Rachika,
4:42
I was saying, I think we can also check if that is enabled under the plan which is allocated for that particular business reviews.
4:52
So I think we can check that one thing.
4:56
Yeah. So did you hear what rachika said? Melody, whether.
5:00
It's included under the plan.
5:02
Yes, I did check that it is included. Okay, got it? Yeah, yeah, just double check that whatever plan that that business is assigned to has that turned on, which it sounds like you already did. Yeah. Okay, so I will check that, and I'm going to continue listening in to see what other things other people are having problems with that I might come up with
5:25
awesome. Thanks,
5:27
right? Kate, looks like you're up next. Hi. Jason, thank you. Um, yeah, right. So rashika already knows about the issue I've been having with 1000s, hundreds of 1000s of images that have gone into my high level account. So there's actually nothing I can do with my with this particular directory, until high level have actually removed all those images. Because 220,000
5:55
I can't remove them 40 at the time. So, so, but I think it's just thinking, Well, if that gets done really soon, I soon, I might as well come on the call and ask a couple of the questions I had in my mind, although now I can only think of one, and that question is to do with the AI agent. I haven't actually been through all the training yet, but
6:15
is the AI agent just for the directory, or can it basically, can it go and find information? So if somebody asks the agent, do you have any plumbers in London, wherever, can
6:32
it go and search them and bring them up for them, for somebody, or
6:36
what?
6:38
No, I think it's pulling it. Pulls directly, just from the directory itself, so it's not doing a Google search to find no no. But I meant if could it say, Oh yeah, there's Joe Bloggs and Fred Smith and Peter Jones. These are, these are three plumbers in your area on the directory. Could it? Can it do that?
7:02
You know, I have not tried that. I'm not sure, because it's like, what's the point of it, if it can't do
7:08
that? Well, it was mainly set up as basically helping people set up their own listings.
7:15
Okay, AI agent to set up new listings. Okay, that makes sense, yeah, but I don't believe that, yeah, it can do it can query the it
7:27
can query the database and do a search, a live search, and then pull up results. I don't believe that that's that's part of the chat bot. Okay, so in that case, you wouldn't really have it on the front page, would you don't you have it on the page where somebody's doing a trying to sign up or playing the listing, because otherwise people would be inclined to try and ask it questions about what it's got in the directory. I guess.
7:55
Yeah, maybe rachika has got some more information on this. Rachika, are you here?
8:01
I'm sorry I missed the last part.
8:04
So Kate was just talking about the the AI chat bot, and whether like, it can query so I it's my understanding that it cannot
8:17
query the database of businesses and then return a result. So if somebody chatted with the bot and said, Do you guys have any plumbers within this geographic area, and then have it return a result? Say, Yes, here are the plumbers that are listed. It's more so just to help set up a new listing. Is that correct? Yeah, it's mainly for, like, clean the listing, add new business. Yeah, okay, so basically assistance with, yeah, adding your business to the directory. Okay, so my, my follow up question to that, rashika, was that then presumably it's not on the front page, because then that would just encourage people, that people would think that they could use it to do that, wouldn't they? They would think that they could use it to ask the directory questions?
9:10
Yeah, I think, I think I'll personally test it out. Maybe we can put this on our Kenny board so that
9:19
team is aware of these kind of improvements, definitely? Yeah. I mean, I can't test at the moment, because I've got those 220,000
9:27
images stuck in my account, so I can't actually test it.
9:33
Actually, for that, I think you can Bulk Delete all those images for now. No, you can't. You can only Bulk Delete them 40 at a time. I've been on to high level support, and they has to be done by them on the back end. You know, I'm bulk deleting them on one of my directories where I had 22,000
9:57
and I'm bulk deleting those which.
10:00
Taking me. You know, I just every time I get about 10 minutes spare, I go and delete another few 1000. But it's not possible to Bulk Delete them 40 at a time when there's nearly quarter of a million images in there. Not possible. It would take me forever.
10:16
If, if high level, if high level back end support, can't do it, then I'm going to have to have to completely close the sub account and start from scratch. So I'm hoping that high level can do that.
10:30
Yeah, I think low level support can help with that. Yeah, yeah. I spoke to them on Sunday, and the people I spoke to said it has to go to the back end team, and I'm still waiting for them to get back
10:44
to me. Okay, perfect.
10:47
Okay, I'm sure I had some other questions, but I can't remember them. That's me for now. Thank you. Awesome. Thanks, Kate. How do we avoid the 200,000 images? Is that something that we can avoid, or is that just something that happened with your account? It was a bug that's been fixed.
11:05
Yeah, it was. It was a bug. I reported it about 10 days ago, and I got notification on Friday that is that has been fixed, but the legacy images were still there, so they've got to be deleted before I can it happened in two of my directories, or both my both my directories, but at least one of them was only 20,000 whereas the other one was nearly quarter of a
11:28
million. But I believe it's been fixed, so hopefully it won't happen to
11:33
anyone else. Awesome.
11:35
Yeah, that's that's quite a few images to have to manually delete, so hopefully, I'm sure high level can get that sorted out for you. They should have a Bulk Delete on the back end, I'm sure
11:46
looks like two blue eyes.
11:52
Hey, can you hear me? Yep, I can hear you. Oh, cool. All right. How are you guys doing today? Good, good. I have a question, kind of like a pre software question. I've already got the SD, the directory software. I can't use it yet because I'm still waiting on my LLC to be processed, and my EIN and all that kind of stuff. Here's my question. I was wondering, can I go ahead and sign up for high level and add the EIN and the business name and all that later, so I can go ahead and at least get started learning how to use the software and just start working on my directory. Oh, of course. Yeah, definitely. I just want to make sure that was okay before I did it. And then, you know, totally messed up the whole, the whole, oh no, no, not at all. No, you can, you can, you can add all of that stuff later. Yeah, that's not an issue at all. Excellent one. I only have one other question, and I already have a domain name, and I want to transfer it. It's in Squarespace right now. How hard is that to do inside high level?
12:56
But you don't actually have to transfer it. You can keep it inside Squarespace and you can use it inside high level, but if you did want to transfer it, I don't believe it's it's a terribly difficult process. Usually it involves
13:10
it give you some sort of a, I can't remember, like a code
13:14
to release the domain. Every time you transfer a domain, though, from one registrar to another registrar, you will have to re register the domain. So if you just paid for it, say a week ago, when you transfer, when you actually transfer it, if you were to transfer it into high level, you'd have to pay that yearly fee again during that transfer process. Okay, so if I just keep it at Squarespace, I could, like, I don't know, somehow hook it up to high level, yeah, yeah, that's not an issue at all. Okay, so, and then once you're getting close to renewal, if you wanted to bring it into high level, you could do that. Or if you wanted to transfer it somewhere else, you could do that as well. Or you could just leave it at Squarespace. It's not a big deal. Okay, alright. Well, thank you very much. I appreciate your help, of course. Yeah, no problem.
14:07
Alright. Looks like V con. V con. X,
14:12
Hi, Jason, good morning. Good morning.
14:16
Yeah. How are you today? Dude, good. How about yourself? Good, good. Thanks for asking, man, so
14:23
Well, I just actually upgraded my go high level account to agency Pro, so I can build multiple sub account, and, you know, I can do SAS mode, things like that. And just just today, Ruchika replied to my email and She upgraded my SDI to the I guess agency Pro, if that's what you call it,
14:46
so I can also build multiple smart directory AI to multiple sub account that I'm going to create inside go high level. So my question is, do I use the same license key for me to be able to.
15:01
Install Smart directory AI to either sub account
15:05
that that would be a question from rachika. Rachika, are you
15:10
sure? Yeah. So no, you have to send us an email to request more APIs, because one API key is valid for one sub account only. So, yeah, I see, well, since you upgraded my agency or not? Agency, no, I didn't upgraded your Go ahead level agency, I only upgraded your smart directory. Yeah, the
15:36
directory. AI, is
15:39
there a way that I can check the billing or subscription, so I can change the mode of payment,
15:48
like, how, yeah, yeah, so I can make a payment. I'm not sure if go if that I already did that or so it will charge you automatically. I believe I already sent the request. Did you receive anything in your email?
16:04
I haven't received the email. The only email I receive is the one that you sent me.
16:09
Okay, I think I look into it, because it said, like it will charge you like in next few hours.
16:16
I see Yes. Alright. Thank you so much for that. And one more question, Jason, we have already the spreadsheet for all the listing that we want to add to the directory listing, and we haven't added yet, because my next question is, do I need to publish all the automation before I actually do the listing or add a listing into the sub account?
16:42
You don't need to No, You can do it after the fact.
16:46
So I can just add those listing before I publish those automation, 100% Yep, definitely. And then, based on my understanding, once those account or contacts, that's where I add the tags, right,
17:01
correct, yep. So you're talking about the high level tag, yeah, the the business tags, yep. But before I do that, I just, you know, toggled on published those automations so it will do the work itself
17:18
for the email campaigns, stuff like that. Yep. You can do that. Yep. So you can, you can
17:25
up, go ahead and upload that spreadsheet ahead of time and get all those contacts or all those business listings into your directory, do any tweaking that you need to do, and get that ready. And then, yes, go ahead and Bulk Add the business tag,
17:42
or you can Bulk Add all of the contacts to a specific automation. So you can go ahead and just activate all of your automations, and then Bulk Add everybody to
17:53
that first automation.
17:55
Gotcha. Gotcha.
17:58
Yeah, I think that's it for my question. Thank you so much for that awesome. Yeah, no problem.
18:04
Ramesh,
18:06
Hi, Jason. Hey. How you doing good? Good. How about you good? I missed the last week, but two weeks ago, you helped me with setting up the Google Business Profile link so that I could get the pictures for the cover image and the profile image, if you recall, and I was able to successfully do it. So I'm able to now add it. That
18:30
only thing is sometimes when you add and save everything is good. After a day, the images are gone. Have you seen any such problem like that? Is it? So there was, I was alerted this morning of an image problem that we've seen kind of site wide
18:49
that the team is aware of and working on. I'm not sure if that, if that's what you're seeing, if it was affecting that specific section, but from what I know, it was any of the Upload Image functionality across the site. So it could have been, you're referring to Google Business images, right? I'm not sure if it affected Google Business images or not, but I do know that there was an image bug that has been found that
19:21
was the same bug. It was the same bug. Okay.
19:27
Ramesh, should check his go high level media storage and see whether those same images have replicated in there 1000s of times. Have you checked that? Ramesh, yes, no, it did not okay, because, that was my first symptom. I had these disappearing images, and then when I checked the media manager, and that's when I saw that there were 1000s in there.
19:49
Yeah. So that's one thing. Second thing is, within businesses list, in in the smart directory,
19:57
is there a way to search by tags, by.
20:00
Labels just say I want the list of all businesses just with this label, it says such by name. That's an individual business name, right?
20:11
You know what I mean? Should I show the screen? Or are you talking about on the back end? Or are you talking about on the front end? Let me show you the on the screen. Yeah, I don't know how to share screen with this new thing that you guys have.
20:28
Okay,
20:30
maybe need permission to screen share. What?
20:42
Oh, what are you seeing now? Oh, it's a wrong screen. It's not the screen that I wanted to show. But anyway, let me bring the other stuff in this screen. Sure. Yeah, no problem. Yeah. I'm struggling with because the Google meet I'm not, don't use very often. So you see this. Now, this business is listed here search by name. It's only search by name. What? What if I want to search? Get a list of all the dentists. For example, the business label is dentist. Is there a way to search by labels, or search by address, or search by whatever, you know, different criterias of search? Yeah, I was just testing that on my end, and I don't believe. I don't believe so.
21:23
Ramesh, actually, a search by listing labels is not doable.
21:28
That would do that from the
21:31
front end. Yeah? That would make it so convenient.
21:35
Yeah, I think that's a great idea. Maybe you can add that to our candy board. Yeah, yeah, that would be awesome. Okay, next question I have is regarding the Google console, Cloud Console billing, right? So currently I see that places AI usage cost is $24 so how does it really determine when it charges? Does it charge when we do, when? When does it really kick in the charge? Which action of our
22:09
is it? Is it when we
22:12
view the businesses, it's using the Google Maps to show the business. Thing is, every time we view the map, does it charge or what?
22:21
So it's anytime that the website calls the Google Maps API. So when it queries the API, that's going to be my website. So you're saying that anytime, say, if I have say, one, I look at this thing and this map is shown now it is already charged something. Is that true? I believe so, yes, I believe that's considered a query. Yeah,
22:47
that's clearing the API. So it's, it's $24 but I think it is within the limit, or something like that savings savings limit, or something like that. And that's why it is, didn't charge me, but it could very exceed that credit, right? I think, if I remember correctly, Google gives you a $200 per month credit, I believe, and so then anything over I heard that that is, that is getting changed. There's no more this $200 to credit, and instead, they are giving in terms of some other ways, or something like that, which doesn't really reflect so
23:27
is there any any update on
23:31
whether really that credit still working or not?
23:36
Is there a change in Google's policy about 200 that I don't know, I would say to reach out to Google direct or do a search. The last time that I looked at it, there was a credit it's been some time. So if that is something that's recent, then,
23:56
yeah, there's a good chance that I just don't know about it, but if they have changed it, yeah. So I would reach out to either Google direct through the cloud program. I need to, because in another account that I was using Google Cloud, not with SDI, but some other account, they charge me $200 for one day usage, like $200
24:19
you see this 199, 42 Yeah. For one day of use some so I don't know what kicked in, what happened, but anyway, this something I need to talk, talk to Google directly looks like,
24:33
and this $200 credit is also questionable. Now I think die digital, she put we or she put in the chat that there is no free tier in cloud anymore.
24:46
What that means, but anyways,
24:49
you don't get a credit anymore. When you that is account and an initial key, you get a one time credit when that runs out, you.
25:00
Will get billed for all usage. They got rid of the free tier and the free monthly credit. That is exactly what I suspect has happened, and that's why I got charged $200 in the other account. Dorn. Do you know when that took took effect?
25:17
They rolled it out. It seems like it was about June of last year. Oh, really, wow, was that in a while, but ranch on your $200
25:30
spike, I'd be investigating that that looks like a stolen key
25:36
to me. Oh, my God, really not be that high. Yeah, I know this is like typically run about $3 a month,
25:46
and I get
25:48
20 to 40,000 independent page views a month, independent hits. So it should not be that high,
25:58
okay, okay, and then
26:01
I need to talk to Google and then maybe delete the key, basically, right? So this,
26:08
okay, thank you, sir. Thank you so much. We appreciate thanks Torren.
26:14
So Okay, one more question is that, yeah, last time I talked about that, I'm not getting response from, you know, sending out my free outreach. And one of the things we came up with to say, my site looks terrible right now if you go there no pictures, and that's why it's working on the cover. I have done quite a good progress. Made quite a good progress in adding images for most categories I have got now, images and on so on. But other problem I came to know is email that I'm sending from our two email IDs that I sent from, and both of them are
26:54
low on rely what's the deliverability? So I need to warm them up so I currently subscribe to two different warm up tools, and I put one each mailbox on them, and they cost about $20 per month, or something, 20 to $25 a month each. It's not cheap.
27:19
Is that the right approach. Any other suggestion in terms of email? Warm up, because looks like 50% or more are going into spam.
27:29
Okay,
27:30
what I would check first is that you have all of the necessary records in place. So I'd make sure that you have your SPF, D, Kim and D Mark records for I have all of that because I moved both of the email to Google workspace. So Google workspace is able to guide me to do the right settings. I have done all of that.
27:55
Okay, but you're sending email from high level Correct?
28:02
Well, I'm sending through high level, yes, but high level is using that domain,
28:07
right? So I have set up, say, mail.my, domain as one of the dedicated domain. Okay, got it so, so you have so the root domain has an inbox with Google workspace, is what I'm hearing. Yes, an inbox with it. But that's not the inbox I use for sending high level email, right? Yeah. So the sending domain has to have its own D, chem, SPF, D, Kim and D mark. So if you set up SPF, D, Kim and D, Mark records for the route. That's great. Need to set those up for the sub so the male dot, whatever. Yeah, I did that, whatever GHL suggested. I have done that completely. Okay, okay, I'm pretty so that's the first step.
28:58
That's the first step.
29:01
Secondly, have you run your emails through any type of spam filter, like or a like a spam test tool? Yes, that's what I did. So I went to mail, reach.com in last week or so. I did that before I subscribed to the bottom up there is a
29:18
site called mail reach.com they offer spam testing, and I did that, and that's what is showing more than 50% or 60% going to spam. And did it give you any type of like things to fix, any anything that it pointed out, any errors? No. Basically, all it says is okay to our our warmer and we will fix it through our warming. Okay?
29:42
I would, oh, it looks like Dorn just posted MX toolbox. Yeah, that's where I would go to MX toolbox, and I would see if it produces any air what errors it's producing.
29:54
Okay, I will go and I would say about trying to fix whatever it's showing in there. And.
30:00
I mean, there's so many different things when it comes to email, as far as deliverability. I mean, it could, it could be everything from what I just described record wise. It could be subject lines. It could be,
30:14
you know, the copy that you have inside your email. Are you including images? Are you including links in your emails?
30:22
You know, there's so many different things you know. Do you have multiple tracking pixels in your emails?
30:28
I think what other
30:31
things I mean, there are so many different things that you'd want to check to see. Obviously, the list, you know, Have you verified all the email addresses that are currently on your list are those valid email addresses that you're sending to, because
30:46
that will definitely affect sender deliverability. And then, obviously, then, then there's the warm up process. Okay, yeah, thank you for all these clues. I'll certainly try if you're this and check it out. Yeah, yeah. It's usually, most of the time, it's going to be one of those things that I've I've pointed out, how long have you been doing the warm up process? Just a week, six days, five days not. How many emails are you sending when you when you did that, when you saw that 50% were undeliverable.
31:16
How many emails were you sending in that, in that bulk, send
31:21
warm up. This, this sites where I subscribe, they send their they have their own
31:27
algorithm to send. I think they start with one a day, then two a day, then three a day, like that. You know, it's like, I think in a week, it has sent only 50 emails,
31:37
and you haven't sent any emails outside of that. Just no, I'm scared right now of sending outside right now. Okay, I don't want to mess it up, you know. Yeah,
31:49
so.
31:51
And who's telling you, though, that only 50% are being delivered that spam test
31:59
filters by the by the tool that you're paying for. Yeah, got it. Okay, so I don't know if I would trust 100%
32:09
of that. Is this a brand new domain? Yes, okay, yeah. I don't know if I would trust that 100%
32:17
I would try. There's a couple other different tools that you might try. Mail tester is one. It's just male tester.com. Let me just double check here. Mail reach is something that someone put in the chat, and that's exactly what I used, or that shows 50%
32:38
male reach.com.
32:41
Yeah. Likely it sounds like everything's set up correctly, but I would definitely go through like MX toolbox make sure that it is set up correctly. Okay, usually you'll want to put, you want to have warm up in place for at least, you know, I would say anywhere from two to four weeks, somewhere like that before.
33:03
Yeah, so thank you. I wouldn't be too worried about it. Ramesh at this point.
33:10
Yeah, no problem.
33:13
All right,
33:16
let's see here, Mark, I think you're the next one up. Right? Awesome. Hi, Jason. Hey.
33:23
All right. I'm just gonna kind of piggyback on what Ramesh was talking about there and pull in my screen,
33:32
let me know if you are seeing it here in a minute. Which, which one are you seeing? Actually, we'll see in Ramesh is and I'm I'm new to Google meet too, so I'm not sure how I can other he, he just discontinued it. So there we go. Now, do I need to share again? Yeah, you need to share.
33:55
Is that working?
33:58
Yep, that looks like it's working. Okay, so you're seeing enrollment history, yep. Okay, great. So
34:07
I thought that I had set it up so that
34:11
I'm doing like, 10 emails a day to warm up and to, you know, start actually, with the campaign outreach, with the, you know, email, warm up being number one
34:23
and but what I noticed here is that they did go out correctly at 845, this morning.
34:32
Like I said, I thought I set it for 10 of them to go out. And you notice here's 34567,
34:39
but then these three here sent out this morning just after midnight.
34:47
And I'm wondering if you could help troubleshoot why that happened, and if I need to, like, correct how I have everything set up because I have it's, you know, basically I think I put.
35:00
111
35:01
contacts into this flow. Okay, so you know, 10 a day to
35:08
reach 111
35:09
contacts, and you set a drip at the contact level, like when you did bolt you did like a bulk, right?
35:19
Add to this workflow. Is that correct? Yeah, okay, so let's go over there. Let's check that out, because that should, shouldn't have processed all the way. That's even if it did, we can look at it. Go to contacts, Yep, yeah, go ahead and click out of there.
35:37
Yeah. We'll go into contacts.
35:46
So 27 enrolled, I guess those are just the ones that have actually received something so far. I don't know the difference between this and this active is who are currently in the automation. So seven people have exited that automation. 27
36:04
have gone into it. Okay, seven have exited. 20 are still active. Okay, so that 111
36:13
numbers shouldn't be showing up here.
36:16
Well, not all 111 have been added yet. So that's what I want to go check out. So if you click on contacts on the left hand side there,
36:27
and then click on Bulk Actions across the top.
36:33
So there we go. 9% has processed. Looks like that's
36:39
yeah and see so when I click on this,
36:43
when we go to edit, you see batch, quantity 10.
36:49
Batch, repeat after one day, Monday, Tuesday, Wednesday, Thursday, Friday, okay.
36:58
Can we go back into click those 3.1 more time. Instead of clicking Edit, let's click on the View Details option,
37:07
okay.
37:15
40 5am I
37:27
program. And,
37:29
like, when I was setting it up, I did have to, like, you know, I canceled this one, and
37:37
I was first testing it out with like these groups of five.
37:42
Again, I canceled this one, but I'm just wondering. I was like, Okay, I think I'm good to go with this 111
37:49
here, with 10 per batch. And so I thought it interesting when I saw where we opened up with with you today. Jason was, you know, well, it sent seven, and then 10 went out just after midnight. Well,
38:03
it looked like there was only two that went out after midnight, and the rest came this morning.
38:09
There were so there were three that were like, 1201, or something. And then, okay, came at 845, 845, and that's what you had said it to it was supposed to be 45 Yeah. I
38:25
didn't know, like, you know, if I set it up wrong or, I mean, quite frankly, I don't care if, if it's going to be sending three at midnight and then seven, you know, at 845, okay, fine, whatever. I don't really care. But just a little glitch that I noticed here, and I wanted to see if I was setting it up right. So for when I do this again in the future,
38:51
I can't think of anything off the top of my head that would have caused that
38:57
you didn't happen to edit your time zone information under details, okay, no, and that's set correctly
39:06
to your time zone, because, assuming you're setting these in your your time zone, right? Yeah, okay, so if you go to settings in the bottom left, and then we go under business details or business profile there, looks
39:22
like Los Angeles, PST, that's, that's you, yep, okay, so that's set correctly. Actually,
39:31
I think there is a time zone setting inside the workflow now too, we can go check that.
39:48
In here, yep,
39:54
releasing outreach, yeah, go ahead and click on that, and then click on settings.
40:02
And nope, it's following the account time zone. Okay, so that's right,
40:07
and when you, when you for, when you set up that drip, you did pick 8:45am,
40:13
your time, yeah,
40:17
so that they're getting it like, you know, as they show up to work, type deal? Yeah,
40:26
I don't know Mark, I can't think of
40:29
click on builder. There's nothing we didn't add, like an additional step in here.
40:35
Nope, nothing there. No. I mean, I'll have a look and see what it does tomorrow. And just so I know you know how it's going to behave, but I was curious like to see, you know, for when I build another one in the future, right?
40:50
I mean, everything correctly. So, like, the only things I can really think of that, like I said, would be time zone issues, which we just checked that that's not those all look right? The other thing could be either
41:03
a drip action that you that got added here inside the workflow itself, which I don't see,
41:10
and then
41:14
it, I mean, I know you said you had set up several of them, and you deleted one, maybe in between setting up one of those and then canceling one that caused an error. Oh, yeah, maybe there was some sort of overlap there. Yeah, that's the only i Other than that. Like everything else looks pretty, pretty straightforward. Everything looks, you know, dead on to me. So, yeah, I think this is one of those things that you'd probably have to bring to high level. If it continues, I would definitely bring it like if, if tomorrow, if you see the same thing, I would definitely get on a call with them and try to troubleshoot with them. But from what I can see, everything looks like it's set up correctly.
41:59
Okay. And then how do we check to see deliverability on the ones that were sent?
42:06
So there's a couple different places, but you can do that right from within this workflow. So you can click on the the stats tab or analytics, like if you click on any one of these emails,
42:17
like these email actions in the center of the screen inside this automation. So just click on that, yep, and
42:25
then over on the right, see where it says statistics,
42:30
right inside that email box, Yep. There you go, perfect. And then just go ahead and click the View Details option. And what that'll do is that'll just bring up a pop up.
42:46
So this shows you
42:49
a summary of those emails.
42:51
Okay, what was delivered, what was open, what was clicked, all those stats right here. That's for that specific email in the sequence, which is kind of nice. You could drill down
43:03
specific email in the automation, right, but then you can get an overall picture as well under email stats, and
43:13
I can show you that here in just second. But if you want to drill down into each of these over on the left hand side. Let me show you this as well. I think it's the the pie icon, like the pie chart. Yep, click that.
43:30
What this does is like this gives you an overall view. Do you see that little that menu that popped up underneath each email? So it gives you the stats, so you can just kind of glance, so you can click that button and just breeze through the automation. Just get a kind of general sense as to what's happening with with each of these emails. All right,
43:51
okay, okay, and what's the difference between open and clicked?
43:56
So open means that they just opened the email, clicked? Is any links they clicked on? So, like any, any, I don't know what is that the second email in the sequence,
44:08
um, email, warm up, is the first one. Oh, that's, that's the first one. No longer contain a link at all. I've just taken their website out for now.
44:18
So any future ones, there should be zero clicks on that. But then this second one, of course, has the
44:26
link to the website right the profile director, yep. Okay, cool, yeah. I'm not sure that may that those clicks that it's registering right there that may have been before you removed it, yeah, and that's why it's registering that. But yeah, that should be a zero. And then everything else, anything that has a link in it, if you have tracking turned on, which you do, then it's going to show right here. Yeah,
44:53
okay,
44:55
all right, well, I'll just keep monitoring it, and otherwise you think that I'm like in line with it.
45:00
Calls, right? So seems good. And this, it looks good to me, like I said, I would, I'd monitor it. Let's see what happens tomorrow, and then, based on that, if you see it happen again, I would definitely get on with high level and see if they can't troubleshoot it from the back end. Yeah,
45:17
okay. Jason, appreciate you. Yeah, no worries. Very good sir, thank you. Yeah, you're welcome.
45:25
All right, let's see. Who else do we have?
45:36
Looks like aI powered hacks, right? Yes, yes, yes, that's me. Okay.
45:44
Thank you for the time today. Hopefully you all can help me out. Should I go ahead and share my screen, please? Okay,
45:57
let me see here.
46:06
Okay,
46:09
so I
46:12
input this information into
46:15
Cloudflare. Let me know as I switch tabs. If you can still see that, can you see my Cloudflare now I can? Yep, perfect.
46:23
So input all of that information there, as well as everything else for a lead connector
46:29
has been put in,
46:32
and
46:34
I made sure that the proxies were turned off. So all this should be DNS only, but my site over here connected in. I need to minimize y'all, because I can't see
46:49
behind here the site
46:51
that I've been building. When I preview it,
46:58
I see what I've been building, but if I type it in,
47:08
yeah, this is, this is an issue. I know I was talking to Cameron about this this morning.
47:13
We had an SSL issue as well as a like a DNS propagation issue. Can we just try clicking the Update SSL and update button in the back end?
47:27
Okay, just guide me where to go to do that right in here. Yeah, let's go ahead and hit the update button first,
47:37
and then let's go ahead and hit reinstall SSL.
47:44
Cannot read properties of null.
47:47
Okay.
47:51
Can you enter in your domain into that field first? And actually, before you do this, let's go ahead and let's just refresh this page, because this page has been loaded for a little while, so let's just do that first,
48:14
and then do reinstall. Yeah, let's go ahead and try that.
48:21
Remain not configure your a Name record might not be updated yet.
48:26
Okay, give me a second. Let me try looking it up on my end. Jason,
48:34
I couldn't find the name for this customer. Sorry. But we have like, two A records added in CloudFlare, and I think I had replied to you on ticket as well. So can you quickly check your Cloudflare account and check for the a record?
48:52
Yeah, so you need to remove the first one
48:57
that's not the correct Yeah.
49:00
Good catch.
49:03
Also everything that I input, I input from the training. So I don't know what that's attached to, but happy to delete it. I think that is automatic with your Cloudflare account.
49:15
Yeah, that 104236,
49:17
that's our IP. Yeah. Yep.
49:22
Okay, and I think you need to remove the C name for triple w as well, right?
49:28
Jason, yeah.
49:30
Let's look at the C name. Let's see support on the list, because that is the go high levels to mean d N a
49:42
circle. Site dot, the fourth on the list, the C, name,
49:47
triple W, and then the value is sites.so
49:53
that is go high level domain, DNS record, right?
49:59
So we need.
50:00
To remove that as well.
50:03
I,
50:05
I think probably just the the www, I think she, she can, she should be able to keep the other ones.
50:14
That is fine, yep, yep,
50:22
yep, that should do it.
50:24
Okay.
50:27
Now you need to
50:28
update over here again,
50:36
put the domain in or just click Update. Yes, right? It?
50:43
Am I putting the domain in or just click Update,
50:46
no, add the domain and then yes, add the Exactly, yep, do.
51:12
Even if we click Update, will it like automatically happen? Or is it like propagation? It could take some hours.
51:20
Yeah, there is some propagation that needs to happen.
51:24
I mean, you already had that record in there, so we just deleted the other a record. So basically, what was, what was happening is, like that domain, we were confusing the domain. We were saying, hey, go here, but also go here. So it didn't know where to point to with
51:40
both of those A records. So we just removed one of those A records, as well as the C Name record that was attributed with www, which just does a redirect anyway. So we removed that. So now
51:56
you can try it on your end. Since the SSL it pulled up perfect. It just pulled up on my end is working fine, and the SSL is working. So the other question I have, because I have just a different, just a website in
52:13
go high level, so maybe you can tell me what I did wrong here, because this one,
52:21
when i is when I
52:23
go to it, it does not it has a server error that pops up.
52:29
How do I get to my domain configurations on, on this one, yeah, just go ahead and click the back button there,
52:39
and then. Let's go to
52:43
if can you expand that menu on the left hand side, there,
52:47
on the left hand side, Oh, over here. Yeah, if I can make that bigger,
52:52
yeah, click that little green arrow. There you go. There we go. So click on settings,
52:57
bottom left, and
53:00
then on the left hand menu, dark blue menu, you'll see domains and URL Redirects just towards the bottom. Okay,
53:10
there you go. And
53:12
then let's scroll down. Let's look what do we have connected here? Okay, AI powered hacks.com, okay, so go ahead and click on Manage.
53:23
Let's see. Okay, so you've got that connected to one website. Was there another domain that you wanted to use? Or is this the same domain? No, for this website, I just wanted to use this, that domain. Okay, so if you click the three dots next to the domain over on the right there, yep, and click Edit,
53:47
and looks like it's that's the correct page, right? Ai, powered hacks should be, yes,
53:55
there issue that I have again, user error. It could be, let me, let me try loading it on my end here. Ai
54:03
powered
54:06
x.com
54:12
Yeah, let's go ahead, yeah, it looks like we've got two
54:15
or no.
54:17
So take this one out. Like what you go was saying the one you added the you added the smart directory. Ai, a record over here. Are you connecting this?
54:29
Yeah, that's what it is. Oh,
54:31
let's go dot. Plano,
54:35
wait a minute. That's a no. That's a different domain.
54:40
No.
54:42
So now, should that clean it up?
54:47
Hang on go. Can you scroll back up to the top for me? Yeah, cancel that one, just so we can see all the records that you've got here. Okay, okay, so we've got one a record,
54:59
and.
55:00
Know if that's the right a record, okay,
55:06
yeah, go back in here.
55:09
Just click on
55:13
Yeah. Go ahead and click. Let's here, click the 3.1 more time.
55:19
Actually click on Connect, click on Connect, and that should give it to us here, and then just click funnel and website
55:28
and blogs. Sorry, I don't have my pointer tool here. Click Continue,
55:35
and then hit Add Record manually.
55:39
Okay, so that is the right. 1162159140,
55:42
I think that's what it was, right. I don't know what the last three are. Yeah, it is 1660, that's right. Oh, it's right. Okay, yeah, I do remember that
55:53
I can't click in there. Okay. Do I have the at symbol or I guess it repopulates, okay.
56:01
Hmm.
56:04
Hmm, it may be
56:07
I was confusing it with
56:10
a lot of this stuff at two o'clock in the morning, half asleep. So thank you for the help. Yeah, no problem. I mean, everything looks right.
56:19
It's aI powered by still got a 500 error on a different Google profile.
56:47
DNS only. That's right.
56:54
Imagine maybe there's a space or something in there. Go ahead and click on that. Let's edit the
57:01
record.
57:03
Maybe just try going back into high level. Let's just copy and paste it. Just make sure I'm 99.9% sure that's the right
57:12
record, and then go back into
57:15
Cloudflare. Yeah, just delete that out.
57:21
Yeah, change the CTL or anything.
57:24
I think you could swap it to like one minute or five minutes, whatever the lowest is, one minute, yeah, that's fine. Then go ahead and hit save.
57:57
That's really weird. Okay, let's try one more thing there. Maybe there's another record.
58:06
Yeah, maybe the records been updated. It hasn't updated in that manual section. So go to let's go back in a high level, okay,
58:15
and click the back button.
58:21
And yeah, let's go ahead and just hit that blue continue.
58:31
This should pull up CloudFlare, yep, click on authorize if it already if the correct record already exists, it'll tell us just double checking to make sure that nothing's changed. Okay,
58:46
okay, so
58:51
have the following records.
58:57
Yeah,
58:58
I would just say, go ahead and authorize so it wants to remove that. Yeah, it's just going to remove it, but it's re adding the same thing. But let's just try it. Let's just see if this,
59:10
this works.
59:33
Oh, shoot, there's one more thing I completely forgot to check. Okay, check that real quick. Let's go back to the sites.
59:43
I've seen this happen before. So click on the Go Back button,
59:50
the far left menu. There the go back and then,
59:55
yeah, let's go into the web. Click on settings right here from this website.
1:00:02
Okay, it is selected there. So I've seen in the past, just so everybody hears this on this call, that sometimes the domain is not selected. Even though you select the domain from the domain section, you can go into the site and go under the settings and where it says domain there. There's been times where I've checked it and it's actually been empty. It shows that it's connected
1:00:27
this time, so that's not the issue, but I have seen that in the past. Okay,
1:00:38
yeah, and I'm still getting the 500 error. Okay,
1:00:47
can we just double check there is something published on this page? Right?
1:00:53
If you click on Edit, we're just getting ready to ask, is it actually published? Yeah, let's, let's look at this page. Click on Ed. I just, I just thought about that right now. Oh my gosh. If there's nothing here,
1:01:08
okay, there is okay, but there, yeah, you click the Publish button.
1:01:13
Let's see,
1:01:16
yeah, if
1:01:18
it's working, don't, don't say it yet.
1:01:21
I need to surprise myself. Oh my gosh.
1:01:26
Still didn't do it. I
1:01:49
Yeah, it's not pulling up for me.
1:01:54
Okay, let me
1:01:57
go back and look at that file through I know
1:02:01
it made some changes once I clicked Authorize.
1:02:04
That is the same domain, right? Ai powered
1:02:11
That is correct. Okay,
1:02:15
yes,
1:02:22
yeah. I'm, I'm not sure on this one. I would say,
1:02:27
when did you initially connect this domain to high
1:02:31
level?
1:02:34
I guess whenever I bought it. So maybe two or three days ago. Okay, so fairly recent. I
1:02:42
mean, it's showing a 500 error mean, which means, and that 500 server error is a page that's served up by high levels servers. So, like, I know, it's connecting to the high level server, just based visually, just looking at it so it's it's pointing in the right direction.
1:03:01
It's just not resolving to the site that it's connected to. So what that tells me is that it's something on high level side, because
1:03:11
we can see, we can see the 500 error, and that page, again, is served up by high level. So it's just not connecting to the actual website that you've built in high level for whatever reason. So I would reach out to them and see if they can't they can troubleshoot on their end, because everything looks correct to me. Okay, all right. Thank you, Jason and thanks. Doren, yeah, no worries.
1:03:36
Right. Looks like Jason. Jason Roberts,
1:03:41
yes, hello, hey,
1:03:44
hey. Okay, so, in regards to the AI agents, the voice agents and the widgets,
1:03:51
I uploaded
1:03:53
the snapshot for the second time to get the capability of claiming the listings
1:04:02
couple days ago. I had previously uploaded the snapshot back in December. So I'm getting the so I've gotten multiples of the Samantha and the Ron agents.
1:04:20
Do I need to?
1:04:23
And I had already created the Samantha,
1:04:27
you know, bot and the widget on my page prior to
1:04:31
to that.
1:04:33
So what's what? What do you think the best practice for me to do regarding cleaning that up,
1:04:44
taking away the duplicates.
1:04:47
Let me see if I can share the screen. Yeah, the duplicate chat bot. Yeah,
1:04:56
you should be able to just delete it, but
1:04:59
we'll talk.
1:05:00
A look.
1:05:11
Can you see my screen?
1:05:14
Not yet? Oh, there it goes. Yep, just pulled up.
1:05:19
Okay. Should be showing the agents page. Yep, that's what we can see. So I'm here the two ones from March, and these are the ones that had loaded on December. So I'm thinking that since I created the widget in the bots
1:05:39
did all those updates back then that that my widget that's on the page now is
1:05:45
solely connected to that,
1:05:50
to the old widget. You mean, yeah,
1:05:55
okay, and that's the inbound and outbound Samantha. Samantha, right there. Yes, okay,
1:06:05
have you tried removing it from here, from the list?
1:06:10
Well, I would.
1:06:12
I tried removing the knowledge base,
1:06:15
because it gave me an additional knowledge base.
1:06:19
And I named them. I named the one from the old one.
1:06:25
I tried to remove that, and when I do that, it tells me that
1:06:33
it can't be deleted
1:06:36
because it's connected to Ron,
1:06:39
which I don't really have Ron set up,
1:06:43
so I don't know, but as far as the voice a eyes, I didn't, I didn't try to delete those yet.
1:06:52
I didn't know if I needed to,
1:06:55
or if I should. It would help me. As far as it, being able to work with it?
1:07:03
Yeah, I and I'm I'm
1:07:06
just confused why we can't see Ron in there. That would be conversation. Ai,
1:07:13
Oh, that's right, yep, that agent list, yeah, okay, cool. There is okay, yeah, let's see if I can.
1:07:24
I mean, it's not allowing me to delete it since, I guess it's primary that's set to primary, right?
1:07:36
And so when I went through to set it up, I, you know, did I unchecked all of the additional channels, so that's
1:07:45
why it's showing that. But
1:07:47
I mean, so Joe, if I not want to use this one anymore, or you want to use something different,
1:07:54
I haven't really used I haven't used it yet, so it doesn't matter to me,
1:08:01
and I can reset it up.
1:08:05
Well, I guess the question is, Is this only going to be a conversation bot, or did you want this to do the
1:08:12
voice AI?
1:08:14
Well, Ron would be the the chat bot
1:08:18
being used
1:08:22
whenever. I choose to use it on the site or elsewhere, like, okay, Instagram stuff, yeah, what I'm using right now is the
1:08:32
on the widget is the Samantha, and it's in the front,
1:08:37
okay?
1:08:38
And that's the voice AI, right?
1:08:42
Yes, okay, so, yeah, so you've got, so you've got two different bots. You've got the voice AI bot and the conversation bot. And voice AI bot is tied to its own knowledge base. Conversation AI is tied to a different knowledge base. So I would say, Yeah, I whatever ones, whatever voice, AI, agents you are not using, feel free to remove those, whatever knowledge bases you're not using. Free feel free to remove those,
1:09:12
just to kind of clean it up.
1:09:17
Okay, well, all right.
1:09:21
Now
1:09:24
the second part of the question is, how do we get the AI agents to actually be able to claim the listing,
1:09:35
if you can still see my
1:09:38
my screen?
1:09:42
So I did all the setup. Just followed along in the the videos.
1:09:48
When he gets to that point, he just sort of talks about the knowledge base. He says, you know, you can do this different stuff
1:09:57
to it. You can add different things to.
1:10:04
It this would be now, so since my the bot that I have,
1:10:09
or the Chatbot I have in the widget is
1:10:14
the old chatbot,
1:10:16
or is connected to the first one that I uploaded, do I need to just get rid of that and do the do the new
1:10:25
chat bot?
1:10:27
Or
1:10:31
so the chat bot, you can connect it to any knowledge base. So you can change the knowledge base that the chat bot is connected to. I
1:10:45
Okay, because it seemed like, let's see so,
1:10:55
so for right now, I can't it won't claim listing right now,
1:11:01
and I've, I've gone in here. This is the previous one, but I web crawled to, you
1:11:08
know, kind of train it. But he doesn't go into any, you know, adding any of this stuff. He doesn't tell us what we need to do in order for it to make it actually claim a list.
1:11:22
So how do I get it to actually claim a listing? She asks for it. She asked to claim a listing. She goes the, you know, steps, just basically, you know, What business is it? What's the email that you for the business? What's your personal email? And then then she says, Oh, it's claimed. Well, it doesn't show up in my back end that it was claimed,
1:11:48
yeah, when I played around with it, it was part of the prompt. It was already built in.
1:11:57
I didn't think that that had changed. I
1:12:05
so and
1:12:07
this knowledge base, this is the knowledge base that you have for the directory.
1:12:12
And who is this tied to?
1:12:16
This is the new directory knowledge base.
1:12:21
And,
1:12:24
how do I see which one it's connected to?
1:12:27
So if you, if you open up your agent list, you should be able to see
1:12:34
what knowledge base. So if Yeah, you went to your agent.
1:12:42
So if you go to you're going to want the conversation AI agent to go to conversation. Ai,
1:12:51
that's the run. That's the chat bot, right? Isn't that what I thought? That's what we're talking about. This is somebody going to the site and chatting
1:13:00
to claim their listing
1:13:04
Correct. Voice, AI,
1:13:07
Oh, you want to do? Voice, okay, well, then, yeah, then you do the same thing on your voice.
1:13:12
I thought this. I thought you were referring to the chat bot. Yeah, somebody's chatting, sets up the he, only he sets up the Samantha voice, AI, for the widget on the homepage.
1:13:24
So you click on voice AI,
1:13:28
go to your agent list, yep,
1:13:32
open up
1:13:35
your inbound Samantha, right?
1:13:41
And then you're going to click on,
1:13:44
it
1:13:46
might be under Advanced,
1:13:50
under advanced, I can't remember the voice well, the agent goals, where I set these up, where it says, you know, look up a listing, claim, listing, you those were set up.
1:14:08
See if I find it real quick here.
1:14:17
Oh yeah, it should be right there at the top. Can you scroll back up for me
1:14:22
towards the top.
1:14:25
There it is, yeah, select knowledge base, right there.
1:14:30
The very first option,
1:14:32
no, no. Under agent goals, I'm sorry I can't draw on your screen. Yeah. Right there. Yep,
1:14:38
that's where it's pulling from.
1:14:41
Okay?
1:14:44
So that's the one I did the crawl from.
1:14:47
Okay, so that's that answers the question with what knowledge base is it being used? Is using the agent I see what you're saying? Yeah,
1:14:56
okay, so, and that's the one I actually.
1:15:01
I did the crawl on the site. Okay,
1:15:06
I cannot tell if it's
1:15:10
being truthful to me as to whether it finds the business or not,
1:15:15
because I've asked it if, you know, I've asked it if, if a certain business is on the website that I know is not on the website. And it says, Yes, it is. Are you the business owner?
1:15:26
Well,
1:15:28
you know, I just tried to claim a list, a listing that is on the website,
1:15:34
the good bakery one, and so it walked me through it, but it doesn't claim it, and it doesn't show up in my in my log
1:15:46
as being claimed, like in my businesses, it'll show up in the log is that she talked to me about it, but I don't get an email saying it was claimed, and then it doesn't show up in the In the business section as the listing is claimed
1:16:03
like that. I would need to
1:16:06
verify it,
1:16:09
so
1:16:13
let's see that.
1:16:18
So look up claim this this thing I did, this one said I was Ted, said I was going to claim the business, good morning bakery. It said status claimed, you know, and
1:16:35
told me who was claimed. And I assumed it would be sending out an email
1:16:41
notification.
1:16:43
To me, and nothing's been removed from the agent goals. So like under your agent goals, inside your voice, AI agent, all the instructions for claiming a listing should all should be populated in there. So if you go into the inbound you
1:17:05
so go under agent goals.
1:17:08
Well, yeah, and
1:17:12
then if we go through here, yeah, so nothing was removed here, right under the prompt, in this prompt, you know, that thing was removed. Okay, here, so there's the claim listing flow, yeah, everything should be in here that should use the claim tool.
1:17:56
Um, yeah, so, I mean, I didn't
1:18:01
change any of that for these?
1:18:06
What was the name of the business? Can you pull that up one more time?
1:18:10
What did you call in for?
1:18:12
It was the good morning bakery. One good morning bakery. Okay,
1:18:21
and let's
1:18:23
and that's not in there. That's not in that. There's no listing for Good morning bakery.
1:18:32
It's they. There's no
1:18:37
log for it to be claimed. You know, see, where is it?
1:18:43
Yeah, I think
1:18:45
it's supposed to go into what is it like? What do they call it?
1:18:49
And so, claim requests, yeah, claim requests. I didn't have a
1:18:57
request for it. She didn't send me a request.
1:19:10
And so she and she can't
1:19:14
tell me if the if their listing is in there,
1:19:18
or give me any information about the listing being in there. So I can't, I don't know that I even can trust that she's
1:19:27
telling me the truth about
1:19:30
what Listing is in there. Well, have you checked the like the site? Have you looked at the business listings? Is that the name of that business? Is that an actual listing? Yeah, it's this one. Oh, we probably can't see it. I need to share the i.
1:20:10
So it's the, if you can see it, now, it's the one the middle. Okay, got it. Got it. Okay. Do
1:20:23
Okay, Jason, did you go to that business listing in the back end and see if anybody has claimed on the actual listing itself?
1:20:33
Yeah, let's try that.
1:20:42
Can go to businesses. Yep, there you go.
1:20:53
You're you're already on businesses you need to go to, pre attend,
1:20:58
sorry, or premiums. Yeah,
1:21:03
now edit that and see if there's anybody attached to it on the back end.
1:21:16
Good point.
1:21:21
Interesting.
1:21:29
So,
1:21:30
so you're saying that without doing anything else, if we just load the snapshot and connect do the claim.
1:21:42
Claim in the listing part of the up of the connection, without doing any anything else to the knowledge base, it should be able. Everything should be in there, correct? Yeah, it should just work. Everything should be in there.
1:21:58
Yeah. It's really odd that it's not showing up here. When's the last time that you loaded this?
1:22:04
This site
1:22:07
loaded,
1:22:08
loaded high level. Has this tab been open for a while? No, say we could,
1:22:15
okay, just this morning. Yeah, I'm not sure. Or
1:22:22
oh, so,
1:22:27
I mean on the Okay, so the only thing I was thinking of was because maybe I was using the,
1:22:35
well, let's try that. Maybe I was using the old, old bot with an with the
1:22:42
old database.
1:22:44
And that's why with that,
1:22:51
where am I? What is this?
1:22:54
Okay, let's go in here.
1:22:58
I
1:23:03
This is the new one, though, and that's where
1:23:07
the the log was. Was using this new one, wasn't
1:23:13
it? This is the new one. This is the, this
1:23:19
is the, oh, that is the old one. Okay, never mind. Yeah, you're right.
1:23:24
But then if I and it was connected to the older database, but that's also where the old in the older database is, where I did the web crawl as well. I mean, I did the web crawl just because I thought maybe that was necessary for it to recognize the
1:23:42
businesses.
1:23:46
But if I change this,
1:23:49
I want to create new, but if I change this to the new,
1:23:57
can you
1:24:02
check the logs for me on this one? Just want to make sure that this didn't
1:24:12
that's the log that
1:24:18
from making the claim. Know,
1:24:24
which I did right before, you know, just a few minutes ago.
1:24:28
Okay, so was so maybe that's the issue.
1:24:34
What is this? This is the old widget.
1:24:38
So you were making a claim on the old widget.
1:24:42
Old widget with, with the Yeah, but I did update everything as far as the listing so,
1:24:57
so going, Okay, so here's here.
1:25:00
I did do this, and this part the claim and the lookup, yeah, so I
1:25:07
think there's some, there's several things that are kind of confusing here that could be causing an issue.
1:25:13
I would delete everything out. I would keep, basically delete all the agents out. Have two agents, your inbound and you're outbound, and that's
1:25:23
it. And then I would delete all the knowledge bases. I would have a single knowledge base for the voice and a single knowledge base for your chat bot, and I'd remove everything else and start there and see if you're still facing the issues. Because the prompt looks right. Everything's good there
1:25:42
that it should work out of the box. If, after doing that, if you're still having an issue, I would just say, we need to sit we need to create a ticket for it and have the dev look at it, because everything looks correct to me, like it should just be functioning.
1:25:58
But because there are, there were dual agents,
1:26:03
both set up with very similar prompts, if not exactly the same, and then several different knowledge bases, it could be causing an issue somewhere. So that's what I would say. First off, let's clean all that up and then retry.
1:26:18
Okay,
1:26:20
all right, and then if you're still you're like, I said, If you're still having the issue, let's just submit a ticket. Let's have the devs look at it and see if it's something behind the scenes that were missed, that that we just can't see, that we're missing, right? But, yeah, it should. I mean, the way it was built was to function right out of the box. We made it super easy, or tried to make it super easy for you guys so that it would just function without you having to do anything.
1:26:48
Okay? So I shouldn't have to web crawl the the site in order for it to work. No,
1:26:58
and should just, should just work out of the box.
1:27:03
Okay,
1:27:06
all right. And now the other person had a good point in regards to, you know, use the where we're placing the widget. I mean, placing the widget on the front page. So we're kind of assuming that we could
1:27:20
look up to see, like, if your business was on the directory,
1:27:27
and it would just tell you, yeah, it's it's on there, or it's not on there. And would you like to submit a request to for it to be on the directory, or, or would you like to claim it? Yeah?
1:27:43
Yeah, no, I think that's a great ad. I think that would be really, that'd be a really good ad.
1:27:49
Because, like, what she was saying is, it sort of doesn't make sense for it to be on the front of the the website, if it's only going to be used to claim a listing,
1:27:59
right?
1:28:01
All right. Well, thanks. So I'll do that. That was kind of one of the major things, is, like, I didn't know if, if it was set to, if we had to add anything into the knowledge base for it to claim a listing, and since it wasn't working for me, I didn't know. So okay, thanks. I will do that. I will clean it up and then retry and hopefully it'll work out. I appreciate, yeah, that's, that's my best advice for you at this stage, just go ahead and do that. Like I said, If you're still having issues, submit a ticket, and if it hasn't been resolved by next week, just come back on the call and we'll see if we can't escalate it and get it done for you.
1:28:38
All right. Great. Thanks so much. Okay, yeah, no problem. Jason,
1:28:45
right. Looks like Eric, you're up next. How's it going? Jason, good. Sorry. My Webcam stopped working for some reason on
1:28:56
Google. Meet. No worries. I would like to share my screen, if that's cool,
1:29:03
yeah, go right in. I
1:29:13
think it's this,
1:29:15
let me see,
1:29:18
yeah, it's pulling up right now.
1:29:21
Okay, cool. Got it cool. So everything was working pretty good. I'm not sure what happened, but, like, we have all these coming through,
1:29:32
no problem. And then we started noticing, as we were uploading
1:29:36
1000s that we want to upload, and I noticed that they were not getting to the website. So there were in go high level and then not appearing here. So example, I just picking a random one that I know of is Mexican food.
1:29:53
I did a smart list just to break it down. We have it all labeled. So.
1:30:01
The listing label, which I've noticed that this used to be business tag or business right? But everything's good. I've even
1:30:12
removed the tags, added back. The tags removed, the listing will everything. It's just not appearing. And there's numerous ones. And we try to upload account and CAS yesterday, which I think is in go high level as well, never happened. So I just wanted to stop with the leads that we figure out what's going on here. So that's one section right there. Yeah, yeah. So that tag section right there, the only thing that should be in there is either business or consumer. So Mexican, free listing. That shouldn't be in there. It shouldn't be in there.
1:30:53
Should not No
1:30:55
Well, that that's setting, that's just,
1:30:58
I potentially, I'm not sure, but we could test it and see okay, because it should just be business. The listing, listing label is where you're going to place, like Mexican, Chinese, you know, pizza shop, things like that, exactly, Yep, yeah. But you're not going to so that. That's the default tag,
1:31:21
high level tag, and the only thing that needs to be in there is, like I said, business and then if it has the business tag, it should create the business listing. I'm not sure what happens if all three of those are in there, but we could try removing it and see if that doesn't fix the issue. But happy to do so let me add the
1:31:41
tag so I don't lose it.
1:31:57
Then I'll remove I'm
1:32:07
if we look at like all the leads, that's what we have. So all of a sudden there's not making it to the site.
1:32:20
I'm
1:32:38
going to test it On my end as well.
1:33:04
That's absolutely
1:33:08
because there's different ones.
1:33:16
Okay,
1:33:18
and the listing labels are also appearing inside SDA. I
1:33:23
Yes, sir for those businesses. Hold on. Let me just pull Mm,
1:33:52
okay,
1:33:54
so like, if we go in here,
1:33:57
I don't know how it's like,
1:34:02
so that's still there. And then yeah, the listing label, yeah.
1:34:08
What I was going to check, though, if we can go back into the actual businesses themselves inside SDI,
1:34:15
yeah. So click on. There you go. Yep. Listing labels are shown there.
1:34:22
So what is
1:34:24
there anything under Mexican can you search for that? Oh, we can't search for that. That's right, we could search for Mexican food,
1:34:33
which was my other question. Is, because, yeah, I don't
1:34:40
want to. So, yeah. So Chipotle is showing up, or it's not. It doesn't look, I didn't see anything showing up
1:34:49
on the front end. Yeah, it's not on the front end. It's but there's my skin. There's skin.
1:34:55
Did you bulk upload with the listing labels mapped?
1:35:00
Yeah, everything's been are they? Are they the same case,
1:35:05
every single one of them? I don't know what happened, but in the last sake ish or whatever, we've been told uploading because I noticed they were not making it to the website,
1:35:15
yeah, put in a support ticket. If I have lowercase Mexican and uppercase Mexican, it doesn't transfer.
1:35:23
So that's why I thought that might be your issue. You can't with a tag, it's still the same.
1:35:30
Just populates as a lower
1:35:34
you actually can, because I've done it.
1:35:38
So I put in a support ticket two times and
1:35:43
you
1:35:47
put in a support ticket with us.
1:35:50
Chica, are you here?
1:35:55
Yes, can you pull up Eric's support ticket? Or are you familiar with his ticket?
1:36:02
Emily, let me check. Okay, I believe she was helping the direction. Okay, awesome. Yeah, we'll get to the bottom of it. We'll figure out what's going on.
1:36:13
There's no extra spaces or anything like that inside the Bulk Upload. No sir. And when we just did a one like we
1:36:22
triple checking on CPAs and accountants
1:36:26
and yeah, that
1:36:29
it's in here, if you look it up,
1:36:35
that's really strange.
1:36:40
Jason, I think we received the count taxes, but then I think Steph was looking into it.
1:36:49
And then Eric submitted a long video today which is still with me that I will check. Okay, perfect. Yeah,
1:37:01
awesome, Eric. So everybody knows we're down a support agent today. So I know rachika is, she's doing double time
1:37:11
because of that, but it sounds like she received your loom video, so she'll get to it, she'll check it out, and we'll figure out what's going on.
1:37:20
Yeah, I'm not sure what would have caused that to automatically, because it sounds like you've been doing everything the same. Yeah. I mean, we got a lot up and
1:37:30
sorry, right?
1:37:32
So it's not a problem. I'll wait for the call. I have another quick question, which I believe someone Sure, too, but just wanted to see if we're just gonna have to manually do this. But like air duct cleaning, for instance, we got 100 plastic
1:37:46
if I go in here and search air duct,
1:37:55
some of them pop up. Some of them don't. I think it's probably the name, and there's not Yeah, it's the name, yeah. And so what's happening is, what we want to do is, is
1:38:06
change the images like these to a different image on all of them. And so I'm not sure the best direction on that, or are we just going to have to go
1:38:19
pick each individual
1:38:21
company, and look it up and then change it. Right now, what are you trying to change it to a different default? Yeah, just a different pigment, I signatures to it,
1:38:32
like specific to the business, or a different default. It's going to be a template, just a different template for all the ones that are realistic.
1:38:42
Okay? So it'll be the same. Yes, sir.
1:38:47
Okay, cool,
1:38:49
yeah. I think what we can do, I think you can do that. You can upload a different default image. I believe that'll just apply to all those, to all of them. I know I could do it individually, but I wasn't sure if you could talk.
1:39:05
Yeah, I thought we had added that that was
1:39:11
see if I could find you can definitely add a new default image. I don't know if it'll apply to all of them, but you could definitely add a new one for sure. Yeah, you just go right into it and add it
1:39:22
right in the school group. Eric Lars, oh, that's that does it automatically? Yeah, that's what it was. I thanks. Thanks, Doran. Yeah.
1:39:33
So Lars, one of the guys in the community, like Doran, just said, had built an automation where, yeah, you can, you can essentially just take any image that you want to use and swap it for that, that
1:39:47
kind of like, you know, business icon,
1:39:51
and put whatever new default image you want in there, and it'll automatically just update those listings for you with that new how.
1:40:00
Know Well, anyone that you put into the automation, like, right? You'll select all the businesses that you want to add, that you want to update, and you'll add them to that automation. And then it'll add whatever image that you want to all of those. It'll swap out the old one. Okay, and where do we find that?
1:40:19
So if we go, in, if you go to the school community and just search for Lars, he he posted about it, and I think there's a link in there to the actual workflow, okay, that he shared. Yeah,
1:40:32
thank you. There's an easier way. There's an easier way you can go into branding, and then at the bottom of the page you've got listing placeholders, and you upload your default profile image and a default cover image. I've done that on one
1:40:47
of mine. All right, here, yeah,
1:40:51
okay, cool,
1:40:54
awesome, guys, I'll be on the lookout for the loom video. And thank you whoever's letting me know that I appreciate it. Thanks. Kate, yeah, no problem.
1:41:05
Awesome, guys. You have a great day. Thank you. Thanks. Eric.
1:41:13
All right, Kim, looks like you're up next Hi. I
1:41:18
just have a very quick question, and that is,
1:41:21
I started this whole process, I don't want to say how long ago, but I had my onboarding call with Norm, and then we had a back end issue that had to be corrected, and so we stopped. So I need to,
1:41:41
I don't know how I would restart that onboarding so I could get fully up and going, do you have a link? Or what's the best way to move forward?
1:41:56
Honestly? Kim, what I would do? I would just go ahead and, oh, I guess dorm put posted in the chat.
1:42:04
Is there a link, Dorn, is there a link in school for that
1:42:09
that links directly to norms calendar morning call every Monday it's on the school calendar. Oh, cool. Okay, there you go. Oh, okay, so that's all, okay, perfect. And then when you talk about submitting a ticket, where, where do I do that part?
1:42:29
You well, you can email in and just support it offline, sharks com, but I think, actually, let me take that back. Kim, don't, don't use that email. I think, I think we've switched it. I think it's just supported. SDA. I
1:42:42
rajika, can you confirm? What is the is that the new support email?
1:42:47
Yeah, I just shared.
1:42:49
Oh, perfect. That's all I needed. You know, it's because I was away, and now I'm back, and the offline shark situation
1:42:58
anyway, thank you. That's what I needed. I appreciate it. Yeah, Kim, that last link that Ruchika just posted in there, that's a support form, so it's a link to that page. So if you just enter all your details in there and hit send, that triggers an email to the team, and they'll get right back to you. Perfect. Okay, thank you. I appreciate it. No problem.
1:43:24
All right, looks like we've got Mark, are you up next? Yeah. Mark, Hey guys, how you doing today? Good. I got a couple of quick questions, I mean, so essentially, my site is still in the preview version, and and my biggest question is, if I go live with this, any future edits and stuff like that, not just adding listings like maybe API's and blog, do those automatically update on the live Do I or do I have to republish it?
1:43:59
Um, you're
1:44:04
talking about new listings. No, I'm just talking about, okay, so, so I've got my support local site. Yep, pretty much, pretty much set up, but it's currently in preview mode. So now, obviously I need to do my dx
1:44:22
correct. But my question is, once it goes live, any any future edits, meaning like, I don't know menu structure, or anything like that, do they automatically update? Or do us they do? They do? Okay, all right, so that's that's answered. So in my preview section on my front page, when I go to learn more and contact us, it automatically goes into a website under maintenance. How do I fix that? Says, please check back soon. We're performing scheduled updates.
1:45:00
Can we? Can we check you want to go ahead and share your your screen. We can look at it. Yeah,
1:45:11
Share Screen button. Oh, right there. I'm trying to figure out which screen you're on.
1:45:21
Choose which what to share with Google website. Let's go.
1:45:28
It's only looking at my Chrome. What
1:45:34
the hell is it doing that?
1:45:38
Ah, here we go.
1:45:41
It's a different screen altogether. All
1:45:45
right, do you see that website on the maintenance?
1:45:49
Okay, so when I go from let me see
1:45:56
there's my previous thing there. And if I click on Learn More.
1:46:02
It goes there and and also, if I do the other
1:46:07
one
1:46:09
contact us goes to the same thing. Oh, it's so you just haven't set up your your funnel pages. That's all you need to do. You just need to connect those funnel pages to a domain,
1:46:24
like a sub domain, and and publish those, and then they'll be live here.
1:46:30
Okay, so connect funnel pages.
1:46:35
If you go under funnels inside high level, you'll see SDI
1:46:40
as a folder, and then inside there you've got your your contact, your about your
1:46:47
privacy policy, terms and conditions, that sort of stuff that's all in there, and you just need to connect a domain to it. So what we what
1:46:58
we recommend, is just creating the sub domain pages. So pages, dot your domain.com,
1:47:05
and then adding that to that funnel, that will activate those paper pages, and then they'll show up here.
1:47:13
Okay, so URL
1:47:16
redirects.
1:47:22
I Oh, one last question. So
1:47:26
I'd set up a
1:47:28
sub account for a new client, and she pretty much,
1:47:35
you know, I'm trying to set up a social media stuff right now. Let me see.
1:47:44
How
1:47:54
is it? Let me just open up whole
1:48:01
new tab and on
1:48:03
All
1:48:14
right, so I'm going to go to, all
1:48:18
right. This is her right here, and I'm trying to go to,
1:48:25
okay, so I want to like, hook her up with, you know, all our accounts, Facebook, blah, blah, blah. But when I go there, it automatically takes me to
1:48:42
to to my thing. So do I use another profile or create a new account? Or how do I invite her to be able to do all of this herself?
1:48:54
Yeah, so you can create a user for her and then assign that user to this sub account. Okay, so under my staff, I Yep, in the setting section, I that's what I thought. So once I do that, and okay, all right, well, I guess that for right now,
1:49:14
that answers everything. Awesome, cool. All right. Well, I'll catch you next week, guys. Sounds good. Thanks. Mark, bye, bye.
1:49:26
All right. What is this? Techtopia, technology? Oh, I'm sorry. I've got Mark first. Sorry, Mark, no problem.
1:49:35
All right, cool. I'll just try to share my screen here. Yeah,
1:49:42
let me see if you are. We're gonna have to start limiting the number of questions Mark can ask.
1:49:53
All right, I love that. I'm gonna share. Okay. Are you seeing my screen? Yep.
1:50:00
It, we got it. All right, all right, all right, all right. So setting up Samantha,
1:50:07
I set up inbound just fine.
1:50:11
I was on outbound, and I got ixnayed on
1:50:16
this stuff where look up a listing worked all green. Claim a listing.
1:50:26
I'll do it with you live. Let me pull up my things to put in.
1:50:33
Okay, I'm getting my key,
1:50:39
actually, if you if you guys don't mind. I have the same questions as Mark, but I kind of left mine open to do both. So if you want to save time and you Mark, if you can we go through inbound and outbound with those goals, then it'll save these guys some time as well.
1:50:57
Awesome.
1:51:00
Yep, so let's see I'm on email here, consumer, this is what I'm putting in for consumer, but a boom,
1:51:12
and then business
1:51:17
and business example, but a boom,
1:51:23
testify, right, initialize
1:51:29
failed 400
1:51:34
so Jason mark, so this error comes up whenever the listing is already claimed. So I think you already did this test and it was already claimed. So I think I would suggest that you use a new email for consumer or for the business.
1:51:53
I'd be surprised that was claimed, because I just started, we could see if it was claimed. Is it? Is this happening? Because I did these emails for the inbound agent.
1:52:07
I'm not sure, because
1:52:10
I think the last time while I was testing this personally, so it was this error usually comes up, then the listing is already claimed. And
1:52:21
we did hit maybe once or twice on the same test and it already claimed in the back end?
1:52:28
How do I see where they're claimed?
1:52:32
So just go to the business itself.
1:52:39
So Cal,
1:52:55
what do I What do I do? How
1:52:58
do I see if it's claimed, just go ahead and click on it, click on the Edit button there,
1:53:04
this guy, yeah,
1:53:10
there's a pending request, yeah,
1:53:13
oh,
1:53:15
oh, My God, the system's working. Request.
1:53:21
Okay, Roger that. Well, I'll hop on that. And so you're saying that, then just pick a different business email to get the outbound agent working.
1:53:32
Yeah, every time you're doing a test, just use a new email for consumer and business, because it actually claimed the business at the back end whenever you are testing,
1:53:42
oh, it claimed it. They didn't claim it.
1:53:46
No, I think if you were testing through the
1:53:49
through the agent, so it claimed through agents, but if they were doing it from their end, so definitely they claimed it. But it was claimed. That is why
1:54:00
it was giving you 400 error. Yeah, right, right? And so are we able to see if, if it was me and setting up the agents that claimed it, or if it was them that claimed it, so that I know that I need to do a reach out.
1:54:16
Do you think there is any way to check if agent did that because I think a consumer and business email are directly involved in their right right
1:54:29
you click on account owner or business details. Let's see. Think
1:54:33
it was on, maybe it's under business details.
1:54:36
Yeah,
1:54:43
um, can we check under the claim request that we have
1:54:48
that's on the business? If you go back to the businesses, yeah, claim requests.
1:54:54
There we go. And then on top here,
1:54:58
yeah, there it is.
1:55:00
It says pending
1:55:04
market AI agents, yeah, that's That's me, yeah, so that's you, yeah, so it wasn't them, it was you, right, right, yep,
1:55:14
okay, but you're saying so for the AI agent setup for Samantha, I should just use different emails for the inbound and the outbound agents. Anytime you want to run a test, because, like, when you run that test to simulate if it works or not, it's actually claiming it, and
1:55:32
that's when you're getting the success message when it goes through. So it's claiming it during that test,
1:55:38
right? Well, that's what locks in the agent. I take it, I mean, I've got to do that, right, right, right, yeah, yeah, okay,
1:55:48
just to make sure that it's working, yeah? But so I would do, I wouldn't do it on an actual business. I would do it on I just a, you know, a test business or something. I would just make one up, yeah? Or if you want to do or just have one for your, for yourself, right? You can have it claim your business. So you can create a listing for your business on the site, and then have it, have it claim that one. Okay,
1:56:13
okay, very helpful. Cool. Okay, if you guys don't mind if I'll share my screen, and then we can take a look at it online. Yeah, sure, no problem. Okay,
1:56:27
share my screen here.
1:56:39
Okay, let me know if you can see my screen,
1:56:43
yep, it's pulling up. We can see it, okay, alright. So as far as the inbound is concerned with Samantha, actually rashika, I have the ticket. I'm Pierre, so I had a ticket. So we get this resolved, we can close that ticket. Okay.
1:57:02
So here the agent goals. So as far as the lookup, no problem, no problem. There where I run into a problem. Here is this claim listing. And let's see, I have a couple email addresses in here. I don't think that they're claimed, but I do have some new ones to use. So when I click this test web hook and I initialize, I get the failure. So I'm going to put a couple so so for this inbound, they should not have been claimed, right?
1:57:33
Okay, exactly. That has not been claimed.
1:57:38
And I'm gonna put the email addresses in there,
1:57:47
I can spell
1:57:53
Okay, and then this one is for the business
1:57:57
sales I'm
1:58:03
okay, all right, so this one has not been claimed, and I'll just move it over here by going to
1:58:11
third planet,
1:58:17
something here,
1:58:20
and it has no claim request.
1:58:24
Okay?
1:58:29
We'll do the test web hook
1:58:32
and initialize, and I get the failed 400 error.
1:58:42
Like do you have these added to your contacts already with the tax business and consumer?
1:58:50
Yes, let's take a look here. Let's go to contacts,
1:58:58
and here they are. Here, make them a little bit bigger.
1:59:05
So this one has so third planet consulting, so as the business tag, and then this one down here was Pierre that I used.
1:59:19
I used Pete, okay, so I should have used Pete tugman, sorry. Let's try that again.
1:59:26
Pete dugman,
1:59:38
and boom, successful on that.
1:59:41
Nice.
1:59:43
Okay, and then the outbound,
1:59:49
oops, agentless outbound,
1:59:55
again, no issues on the lookup listing. This seems to work just fine. That's.
2:00:00
As the web hook.
2:00:02
No problem there.
2:00:06
It's the claim listing one.
2:00:10
I believe I'm still having a problem with. So this one for the outbound should it be claimed or not claimed?
2:00:19
I would suggest that you don't use the same address.
2:00:24
But should it be claimed or not claimed? I don't
2:00:30
think it should be claimed.
2:00:33
Okay, yeah,
2:00:36
all right, so the I think the email addresses I have here are claimed, but let me just
2:00:47
so I think the last time we talked, I think you guys told me that It needed to be claimed.
2:00:58
Oops, this is the business. This.
2:01:05
Okay, test my book.
2:01:10
Okay, so I could probably go on here and unclaim it.
2:01:18
Can I do that?
2:01:29
You guys hear me,
2:01:31
yeah, I asking sorry, yeah, should I go in here and unclaim it and then try it?
2:01:38
You can try it.
2:01:41
Okay, so if I want to unclaim it, I do that. Where do I do that?
2:01:48
That is inside of your business listing. Here,
2:01:56
somewhere, here,
2:02:00
account owner.
2:02:04
Okay,
2:02:07
all right, so any place else I need to go?
2:02:13
Yep, that should be it. Okay,
2:02:16
so let's go back here and let's test it now. I
2:02:27
still got that 400 error.
2:02:34
Should I check it here in the contacts?
2:02:39
Yeah, let's go ahead and check that.
2:02:54
So it says claim status was true. Let's see claim says claimed
2:03:01
Clear that out. Yeah, try Clear that out.
2:03:07
Okay,
2:03:10
let's give that one more shot. Do
2:03:25
Yep, same error message there.
2:03:28
Can you go back to that contact? Record one more time?
2:03:32
Okay,
2:03:35
and yeah, just start scrolling up towards the top. I thought there was one more field,
2:03:41
so I saw,
2:03:47
okay, maybe not okay,
2:03:50
because that was it, yeah,
2:03:54
there's email address here, right?
2:04:01
This one here has the peer email address. Me make sure not
2:04:05
peer email address
2:04:08
so the email addresses are correct. It's not claimed
2:04:14
as the right
2:04:16
tag. This one has business.
2:04:19
This one has consumer. Sooner.
2:04:23
So, yeah, that's the one I'm mostly running into. I can't get it to to resolve. I
2:04:30
think you can maybe just try adding new email addresses and then just put them once.
2:04:37
I'm sorry, would you say?
2:04:40
I said you can try adding new email addresses to your contact, tag them as business and consumer, and then test it again.
2:04:50
Okay, let me try that real quick.
2:04:53
Fortunately, have a ton of email addresses.
2:04:58
We'll change this to Pete dugman.
2:05:07
And we'll change this one to admin. I'm
2:05:21
admin.
2:05:28
Okay,
2:05:30
so on the business side, we have admin,
2:05:36
and this one we have detailed then,
2:05:39
okay,
2:05:51
same error.
2:05:59
Check here they should be it should have been changed. So this is Pete tugman. This one's an admin, so we definitely got saved. Yeah,
2:06:12
I've been scratching my head for the last week trying to figure out why it's not working. And do you have a ticket already on this? I do you do? Okay.
2:06:23
Rachika, were you able to locate his ticket? It's Pierre Correct. Yes. Pierre Yeah. Here. Tugman,
2:06:37
like I explained, the instructions aren't very clear on the
2:06:42
on how to set everything up, the written, end of videos, just not clear.
2:06:49
Okay, so I have,
2:06:55
do we have your account access?
2:06:59
Pierre, did you provide account access? Account access? I
2:07:06
think I'll just reply back on your ticket and you can just share your level account access. Okay, okay,
2:07:16
yeah, that'd be great. Okay, so I'll just do some tests inside of your account. Okay, all right. All right, that's all the questions I had. Awesome. Thanks. Pierre, yeah, rachico, reach out. She'll get access to your account. She'll run some tests. We'll figure out, we'll get to the bottom of it for you. All right, I appreciate it. Thank you guys. Awesome. Yep, no worries. Thank you. All
2:07:36
right. Like so, got one left? V, con, V, con. X, yes,
2:07:41
Jason, I'm back. Thank you so much. So I just have a quick question. Let me just you know, share my screen, of course. Yeah, go right ahead.
2:08:07
All right, so with regards to the subscription, I asked earlier,
2:08:12
so I guess the payment went through, but I still have this error. I
2:08:30
You don't have to process the 99 payment
2:08:34
because you you are now switched to the 299
2:08:38
No, I just paid the 299 actually.
2:08:41
Yeah, so that is correct. Isn't isn't that correct?
2:08:45
Yeah, no, that looks correct to me. Yeah. I don't know whether to pay 99 I
2:08:51
think it's just showing that because it was, it failed. I think that's the reason why that error message is showing but I would just disregard that. I wouldn't worry about that, that message,
2:09:03
you know, charged twice because of this,
2:09:08
I don't believe so. Rachika, can, can you confirm that, though?
2:09:13
Sorry, what was that? That he won't be charged twice?
2:09:18
No, he'll not, because I removed him from the 99 subscription. Okay, got it. Got it. And just one quick question as well. With regards to the template, I'm just confused what to put in right here.
2:09:35
Remember, there's like a link, custom link here where the customer can log into their account. May know what custom value do I put in here, like a link to their site?
2:09:48
Is this the initial warm up email, or is this the
2:09:53
second one, the free listing email?
2:09:56
So this is
2:09:59
the second step.
2:10:00
Shot,
2:10:03
there's actually, like a custom value in here earlier I just remove and then
2:10:08
I just don't know what to put in here.
2:10:13
When did you update your snapshot?
2:10:16
Just earlier.
2:10:22
Okay, like, this week or last week, I just added, actually, like, like a website link, like a membership contact, this one, login URL, but I'm not sure if this is the right
2:10:34
one. No, that's not.
2:10:36
Like, when did you load your snapshot to the sub account,
2:10:44
like two hours ago.
2:10:46
Okay,
2:10:50
can you reload it? Maybe I think you changed the content or not,
2:10:57
so I would suggest that you reload Your
2:11:19
out, no the snapshot you just reloaded the
2:11:22
screen.
2:11:25
What do you want me to do again?
2:11:28
So I'll walk you through it. So go ahead and close this window,
2:11:34
and then click back to workflows.
2:11:39
And then go ahead and click on Miami Thrive directory up in the top left there,
2:11:45
and switch to agency view.
2:11:50
And then you'll click on
2:11:53
do a search for Miami, whatever it was, Miami directory. Yep, there it is. Go ahead and click on
2:12:02
that and then the top right, where it says actions, go ahead and click the Action menu, click on Load snapshot. And
2:12:09
then, let's go ahead and choose the snapshot which is, let's
2:12:17
say that's SD AI, no, not honeypot.
2:12:29
And maybe type in smart directory guy, yeah, go ahead and try, yeah. Tried that. Just typing in smart,
2:12:39
nope, nothing shows what is the name of it?
2:13:05
He tried just typing in snapshot, and then it should just say,
2:13:11
S, D, A, I, I don't know if you have it.
2:13:16
Yeah, I would imported it,
2:13:18
SDA, voice and conversation. That's not it, though, right? Rachika, it's different. It's got a different name. I think it should just say snapshot, SD, AI, and then a date, right? Yes.
2:13:32
Okay,
2:13:34
so you may not have it. Do you have the link to that inside the training that we can drop in the chat real quick.
2:13:46
Yeah, I just share. Okay, perfect.
2:13:52
Got it.
2:13:58
Yeah, so when you open that up. You'll see at the right underneath the video, it says resources. Click here to import your smart directory. Ai snapshot.
2:14:11
So yeah, scroll right, right there that first link. So if you click that, go ahead and click on that.
2:14:25
Yep, import now.
2:14:33
All right, perfect. Now we're going to go back to the sub accounts on the left hand side
2:14:42
and then find your Miami, Yep, there you go.
2:14:49
There's one.
2:14:52
There it is, right, yep, that's it, right. There, perfect.
2:14:59
That'll have.
2:15:00
Everything you need.
2:15:15
Yeah, I just take a while before it push so I think I'm good. Thank you so much. Jason, yeah, no worries. No worries at all.
2:15:23
And I would suggest that you follow like each tutorial from the training,
2:15:30
step by step.
2:15:35
Awesome. Yeah, that's great, great idea. Ruchika, I think, yeah, if you just go back through that initial training. I
2:15:44
just lost the link. Where is the link I just shoot? Oh, you did. Okay, perfect. Yeah, yeah. If you go there, what is it the quick start guide, yeah. If you guys follow that, that'll be the that's your best path forward. If you guys get stuck,
2:16:01
cool. Well, hey guys, it's we're about 20 minutes over. Appreciate everybody showing up today. Thanks for all the questions. We're here every Tuesday, taking your questions and doing the SDA I call so we will see you guys all in another week again. If you guys do run into any issues in between now and next Tuesday. We do have our support desk that's available seven days a week, so feel free to submit a support ticket, and if it doesn't get resolved between now and then, obviously you could bring that here to the call, and we'll dig into it, try to figure out what's going on. But thank you guys so much for showing up today, and we'll see you guys all next week. All right, take care. Bye. Bye, bye.