Transcript
0:06
All right. Welcome everybody. Happy Tuesday. Welcome to the SDA. I call good to see everybody here. As always, you guys got questions. We're here to answer those questions. So bottom of the zoom window, react button, you'll see it's a little heart icon. If you don't see it, just kind of expand your zoom window. Sometimes it's hiding. But if you click that react button, that heart if you click that heart icon, you'll see an option there to raise your hand. Go ahead and do that also, if you can just make sure that you're muted. And then, like I said, as people start to raise their hand, we'll call on them. We'll have you unmute. We'll take your questions and just, we'll, we'll move on like that.
Cool. All right, guys, so feel free raise your hand. Anybody that's got questions,
1:17
questions, questions. Anybody i
1:24
There we go. Satire, good
1:27
afternoon. Hey,
1:29
good afternoon. How you doing? Doing well, and you I'm doing good?
1:34
Yeah, I know got more questions, and I failed to write them down, so hopefully they'll come to mind as as as we move forward. But the first question is regarding the verifying the emails we have that that icon in the smart directory that you can manually do it, but I don't see anything on the agency side in my contacts where I can verify those emails. Or is that part of that, that button where we slide over to verify the emails before we send anything out, is
2:22
is there? Yeah, I know what you're talking about. So the verification process, once you turn that on, the very first email that you send to a contact, what it does right before it sends an email, it pings that email address and then it returns some sort of a value. If it returns a value of green, basically verified, it will allow the email to go through. If it returns and it says it's unverified, it will not allow the email to go
2:54
through. Oh, good, okay.
2:58
But like I kind of meant, I don't know if I think, I think I was talking to you about this couple weeks ago. I also use a third party service called never bounce. Yeah, yep. And so before I even upload my contacts into high level, I run them through that that software, and then whatever that software spits out, so I upload 1000 if it spits out, 800 are verified, then I only use those 800 and basically what I do is I'll have a VA on it, but I'll, I'll take those 1000 contacts, upload them. Never bounce. 800 come back, verified. The remaining 200 I send that back to my VA and just say, hey, these two 200 came back on verified. Can you see if you can find alternate email addresses for these people? And then they'll go out and see if they can find alternate emails, and then update the spreadsheet, and then we run it back through the software again with those new emails they found.
3:59
Okay, all right. Great. Thank you. Yeah, no problem.
4:04
Any other questions around that or anything else?
4:12
No, like I said, I'll hopefully it'll come to mind because I didn't write them down. I don't know why I don't that's just crazy. You know, but hopefully it'll come.
4:25
We're here for two hours, so, yeah, you got two hours. I'm sure something will come.
4:31
Okay, thank you. Thanks,
4:33
satire, yeah, no problem. Hey, Charles, how can we help?
4:38
Yeah, sure. So let me see here, let me share my screen. Okay,
4:56
can you see that I can Yep, okay.
5:00
Yeah, so I've got a premium listen here. I've been working on
5:06
and I actually have done business with this individual. So I thought I would leave a review. But every time I click the Review, it doesn't allow like down here. It says login to add review. I click this bar, and it doesn't do anything other than change shade a little bit when I go over it. Do you have any idea what's going on there?
5:33
It's probably just not tied to the login. But go ahead. Sorry. I think that was
5:39
Seth, actually, Charles, I already submitted this to the dev team. I think this is a bug because I already tested and replicated the issue on my end and the login to I review. It's not really working. Yeah, yeah. It's still in in the bugs board in progress. I will let you know if there's an update on that, unless you have, sorry, go ahead, please.
6:07
No, not at all. Yeah, I just, like, I just thought it was kind of peculiar that, you know, let's say I'm just somebody coming across this, right? And I start digging in here because I've never seen it before, and I'm like, Oh, I know this guy I've done. And I go to click like, I don't understand why you need to log in to leave a review, maybe accountability, or something I don't know, right? Yeah, I'm just kind
6:36
of curious. I get what you're saying, yeah,
6:39
yeah. Do you have any I think that
6:40
just kind of Prut that protects your website or protects your directory? Yeah, I mean, if we opened that up, I mean, you would be getting all the all the different businesses would be getting spam reviews like crazy. People would write bots that would go in and just annihilate that so that you definitely don't want to open that up. You definitely want to make it secure. I mean, Google's the same way, right? You can't just go and write a Google review without signing into your Google account. So it's the same type of thing here. But I do agree with you that if you click that, if you're not logged in, and you click that button, it should prompt you to log in, and then if you're logged in, then it should allow you to leave that review. But if you're not logged in, it should prompt a login.
7:34
I haven't clicked through the login and register before, other than like trying to add a business, if you click that, does that login give you the opportunity not to put a business in, but to just like, register as a person and then go through the directory and add a review or,
7:57
Yes, oh yeah, yes, yeah, that's the have you Been through the training? Have you watched the training?
8:02
I mean, I have, but you can't remember everything that you see or hear, you know, that's, you know? Yeah, well, that
8:08
that's, that's a core component, because there's, there's two pieces to the to the directory side, there's what we call a business listing, and then we have a consumer. So a consumer can be
8:21
consumer tag. Okay, got it right, yep.
8:24
So a consumer can be. A consumer can exist without a business tied to them. They can log in. They can, you know, go through the go through the site. But a consumer can also have a business tied to them. So this one, or it can be both.
8:42
So does the consumer show up in your contacts list? But it just has a consumer tag. Is that what the deal is? Correct? Okay, alright, I think that's all I have for this moment. That was kind of like the first thing, and thank you. Is it Stephanie for adding in Yes,
9:05
I'll let you know. Yeah, okay. Thank you. Awesome.
9:09
Thanks, Charles, alright. Looks like Jimmy.
9:17
Hello. Yes, I have two questions, can you guys hear
9:23
me? Yeah, we can hear you. Just fine.
9:25
Okay, great, yeah. The first one is about pricing. So I signed up for AI profit center, and I believe, as a benefit of that, I ended up with the smart directory. Ai, I think that's how I got it, but I know that I paid the 1997 price for the smart directory. AI, and I thought that was once a year that I was going to have to that that profit center was good for a whole year, which includes this. Directory. But then I was talking to someone, and they said that the directories are actually $97 a month. And I'm like, I don't remember seeing that, so I'm worried about pricing. That's my first question, and then I'll listen to that, and then I have a second question, and I'll be done.
10:18
So yeah, anything billing related, it's best to just go through our support channels, but I will answer the question, just because I don't have access to your specific information, so I can't pull it up and and go through your billing. But what, what I can say, in regards to the $97 a month, what they were probably referring to is your license with high level and so with SDA, I we the SDA, I app and website is built on top of the high level infrastructure, right? And so to use it, you have to have a high level account. And the most basic package for high level is $97 a month, and that includes three sub accounts, one of which that you would use for your SDI site. So you would install that into the sub account and run that site through that sub account. But I'm guessing that's probably what they were referring to, as far as the 97 a month. But again, your best to just go contact our support channel and go through the billing support there, and I don't know, Steph, can you maybe drop Jimmy a link so that that he can get in contact with somebody right away In regards to his billing?
11:39
Yeah, I'm actually just checking it. Yeah, he actually did purchase the AI Product Center program, which includes the complimentary access to smart directory AR for one year. And that's equivalent to, like, one site. So that's 99 per month, not 97 so I think you were right. It's related to his GHL subscription.
12:10
Got it? Okay, okay. Yes, I have the 97 Yes, I have the 97 However, right now I expect that 97 every month. I'm already set for that. I just didn't know if it was going to be an additional 99 for the SDA. I was thinking SDA is at least for a year. I have that for 1997 Yes, yes, as a Beta. Beta, yes. Okay, yes, please. Okay, great. Okay, that understand that explains that. Okay. The second question I have is about the domain names. So initially I had, and I know that because I saw someone else, they had, like, a city, dot direct, or direct or city, city name directory.com, that was what they named it. So I thought, okay, instead of a city, I'm going to focus on a county in my name, and I had the word directory as part of the name. And then everyone was like, Hey, I would not put directory as part of the name. You're going to have a hard time branding it. So I have gone in and changed it to county business hub.com, but I'm trying to understand, why would you not want directory in the name? Since it is a directory, I'm still having a I'm having a hard time understanding that.
13:26
I mean, it's hard to know exactly. You know what that what the individual that gave you that advice was referring to? My best guess is that not to do with branding, but to do with getting a Google business profile for the directory. Google does not like directories. And so if that's what they were thinking about when they gave that advice, that makes sense. Because again, yeah, Google, Google's real strict on GBP profiles specifically for directory businesses. Because if you think about that. That's what Google is. Google's like, the ultimate directory, right? So they don't want, okay, exactly, yeah. So that's probably what it was. That's my best guess. So, yeah, I not using the word directory in a name would probably make it a little bit easier, so you don't get flagged by Google, so that you can get a Google profile up and running for the directory.
14:23
All right, thank you, and sorry. Lastly, someone answered this shift today, but I'm just confirming. So there's so much material that comes at us. There's videos every day. There's YouTube video, blah, blah, blah, and I'm trying to figure out, because I build websites, but I don't even use high level, I use lovable and but I do see the benefit of building it in high level. I think you actually explained that to me before I understand that. But my question would would be as far as where to start, because part of me goes, Man, I should just focus on getting my directory up first, but I've got to go through all that training and then. But then I'm like, but no, maybe I should do the profit center for us, because within that, you also learn some high level I'm just trying to figure because I can get I'm trying not to be distracted and drawn all in. There's just so much coming at me, right? And I have so much time, I'm thinking, I should just start focusing on the profit center training first, and then come back and do the direct es, because they're still adding things to the directory, that would be my guess. But I wanted to get your thoughts on it,
15:25
I would say, simplify as much as possible, focus on one service, one offering, and that's what I would boil it down to. So if you can, you know, you said you're doing websites, I think that's a great place to start. But certainly the SDI offering paired with websites, I think is, is really good. I mean, you're going to get to, you're going to get some basic knowledge around high level. High level also has, if you have, you have your own license to high level. So they have their own university that they put different courses in there. So there's tons of course material that high levels put out. There's also, you know, tons of YouTube videos, YouTube channels focused directly, just on high level. So, but I mean, a high level is a beast. There's a ton of different settings. There's a ton of different products inside there. So what I would do is I would focus in on one aspect of high level, if you're looking to kind of expand your knowledge and learn, and maybe that is websites, because that's something that you already naturally do. So that might be a good inroad for you, and good place to start. But yeah, I would, I would really try to just boil it down to one service, one offering, and just focus in on that initially. Once you get comfortable with that and delivering it, then I would expand out, but I wouldn't over complicate it. I wouldn't try to do it all at once. You're just going to go crazy and you're just going to be watching trainings 50 hours a week. You know what I mean? Because there's tons of content out there, and there's, there's tons of different things that you can do with high level so I would really just try to simplify it and just go with something that you know already, that you enjoy, that you know you can deliver on, you know you can sell, and just focus in on that.
17:20
Charles, you still there? Or no, I'm sorry, I think that was Jimmy.
17:31
Yeah, that was me talking. I was saying because high level there's high level training, there's smart directory, AI training, training, and then there's profit center training. Really, it's more, should I start with the profit center training first, or the smart directory. Ai training first. Websites. I'm already doing that. That's ongoing. I'm using lovable from now until I can get into the site builder. So it's more between. Should I start with the profit center training or the smart directory? Ai training first. If you had to go one of the routes,
18:01
well, are you you're looking to offer, or get your directory up and running?
18:05
I didn't want to get it up and running. I could see the benefit of that, because it's all about prospecting, right? But I'm already prospecting on my own outside of that, with my website, so I was thinking maybe start with the profit center training, because it does mention some high level in there, and then come back later and focus on the directory. But I don't know if that's the or should I get the directory up going first? I have no idea
18:29
it's it's really just kind of like personal preference at this point. You know if, if that'd be a focus, what I would do is, I would try to map out, have you? Have you kind of thought about 2026, and what you want to accomplish this year, your goals, that sort of thing, if you have or haven't. Yeah, okay, I would really try to map it out. I like to do sprints. So I like to, you know, I look at achieving four realistic goals per year, all broken out into sprints by quarter. So like four big topics, four big things that I'm looking to to implement in my business. And if SD AI is one of my top four, then I'm going to slot that in. I don't know if that's q1 for you, or if that would be q2 or q3 where that fits in, but you know that best. That's how I break things out. I break them out by quarters and by sprints, and usually a project of that size is a three month sprint. Okay, so I don't know if that's helpful at all, but yeah, that's what I would look at doing.
19:31
Okay, cool,
19:33
awesome. All right, Nikki, looks like you're up next
19:38
Hi. Can you hear me?
19:39
Yeah, great.
19:42
I haven't started yet, and I'm I have a form that I need to fill out for inner business category keyword, and I was wondering if I could have more than one category, because if I get 100 I wouldn't want 100 plumbers or 100 landscapers. Is so for Category keyword, can I enter more than one
20:05
on your SDI site? Yeah, yes. Oh, sorry, Steph, go ahead. Go ahead.
20:13
I think she's referring to the 100 business leads. Yes, you can
20:20
enter more than three if you want. Let me usually handle one niche per location per city. So, yeah, whichever you wish to target, you can enter it, and we'll get that leads to you.
20:41
Right, okay. And I do have one other question for the I noticed that you can have chat bot. Ai, chat chat bots. Are those able to be put on each listing that I put in the directory, or is that just one for my entire directory?
20:58
It's one for your entire directory?
21:01
Oh, so it's inside, I wouldn't be able to add it to each listing.
21:07
No, okay, yeah, yeah, it's just, it's site wide, so it's one, yeah, one chat bot for the entire site. Now, if you sold somebody a premium listing, or if you, you know, converted a listing to business inside your agency, maybe you sold them a website, or you were sold them services to manage their website. You can certainly tack on a chat bot that you install onto their onto their own personal site that could handle their customers, and that can be built inside of high level, and then you can take that code and paste that into their site to run
21:49
great, great, great. And one other thing, I don't know if this is allowed or not, but since I would like to have an agency, and I don't know how to do websites, and Jimmy does, can I get in touch with Jimmy so that if someone wants a website, they can refer them to you. We can work, work out a deal.
22:07
I love it, yeah, why don't you guys just send it, send a DM through the Zoom chat, and just exchange information. And yeah, sounds like Jimmy already respond. He said,
22:18
Yeah, great. Thank you.
22:22
Anything else, Nikki, that's it
22:23
for now, because I haven't started yet. I just got to the form, and then I was wondering if I could add more niches. Cool.
22:31
Thank you awesome. Well, welcome, thanks. Yeah, no problem.
22:37
All right, Mike, looks like you're up next.
22:48
Mike G Yeah, Hi, there. Can you hear me?
22:53
Yep, we can hear you. I can't talk to 233, o'clock in the morning here. Just with the phone number verification, I've had a real issue trying to get registered, as far as that's concerned, and I take it I have to do that for every single business I've been on board in my sub accounts. Is that correct?
23:23
In the United States, yes. So yeah, every if you want to send text messages, you have to go through eight what's called A to P application to person is what it stands for. But yeah, you have to go through that ATP registration process get a phone number verified in order to start sending text messages on behalf of a business.
23:47
Yeah, right. Is that a workaround, as far as that's concerned, a third party work around or is that the only way we can do things?
23:57
Yep, there are a couple of different third party workarounds on I would probably direct you to either YouTube or the high level Facebook group. I don't know if you're a part of that, but there are several people in there. If you just search the group, you'll find a couple of different products and services for workarounds. I used to know them off the top of my head. I just can't think of it right now. But yeah, there are a couple different ones that that you could go through. It's a little bit more of a cumbersome setup initially, but once it's set up, it can be, you know, it's not too bad, I would say, though, like for me, for my agency, what I've done is, during the onboarding process, I've just built it in to where I capture all of that information up front. So I capture a business's EIN number, I capture their. Equal entity, like what they are, all the information that is asked throughout those questions in the ATP process, I've essentially put that into an onboarding form that I collect upfront from the client upon payment. And since I started implementing that, it's been now because ATP has been a part of my workflow for I don't know. I want to say it's been at least two years. It's, that's, that's definitely helped quite a bit. So I don't know if that's helpful to you, if that, if that would be good, but, and I run everything through high level, so I don't use a third party service, right?
25:38
Okay? And my next question is, I've got three to four sales reps that are going to come on board as well to actually do the prospecting and so on, as far as these directories are concerned, and I guess I get a separate phone number for each of them, is that correct? Is that what I do so they can go in and have their own separate login, etc, and using Lead connector to actually make and receive their own calls, is am I reading that correct?
26:18
Yeah, so what you do is you'd set up separate user accounts for every VA that you hire, and then every user account that you set up. Yes, you would purchase an additional phone number, and then you would assign that phone number to that user. So you'd buy a phone number, you'd set up your say you have two vas, you'd buy two phone numbers, and you just sign one phone number to one VA and the other phone number to the other VA. What's nice about is signing it that way. There's two things that happen because I've done this, I've been doing this for last few years, is that when you're going to run a Call Report inside the inside the phone area, once you purchase the phone number, there's a field called friendly, I think it says friendly phone name, I think is what it's called inside high level, and you can name it anything you want. So what I do is I name it the name of the person that's using that phone number, so that when I go into my call reporting, I can pull a report on based on person, and I can see all the calls they've made, all the outbound, all the inbound calls they've taken. The other thing that's great about assigning a phone number to a user is it by default when they sign in, and whether it's on the web browser or on their mobile device, when they go to make a phone call, it automatically dials from the number that that's assigned to them. So the caller ID is so they can memorize their own number. They can put their phone number in their email signature. It's always going to be the same number that they send a text from, or that they send or that they make a phone call from, it'll, by default, come from the number that's already assigned to them.
27:58
Ah, great, no worries. All right, that's that's about it for now, as I'm trying to set all this up. Yeah, thanks very much. Cool.
28:05
No worries. Mike, happy to help. All right. Alex,
28:19
yeah, can you hear me?
28:22
I can Yeah,
28:23
okay, fantastic. I have a video related question, Can I share the screen with you guys? Yeah, sure. Let's see. Gonna share this and all right, can you see this premium listing? Yep, got it? Okay, great. So sorry for the background noise here. That's okay. The the video that I put here, I think it's, it's called the field is called tutorial video. Maybe it's duplicating itself in this section of the the description and I pointed this problem maybe four weeks ago, maybe on this, on your on your zoom call, and I think you said that you will make this a ticket, but I haven't heard from that, so I don't know what the status is regarding this issue, but the problem is that the image here is duplicated and also cropped, so it just doesn't look good at all. So I was wondering if there's something we can do about this. Again, sorry for the background noise here,
29:53
so it's duplicating. So where? So you play. You didn't, you didn't embed this video in the description. Of this listing,
30:02
I think so, yeah, I can go check if I go to Profile maybe here,
30:11
that's not the same Yeah, that's not the same business. So I would have to go back and get back into this account. This is like a fake account that, with I made so many, like maybe two dozen, fake accounts, I would have to go back and check. But if, if it's displaying this, if the video was displaying here on the right hand side, that means it's under links, I believe you know, right, right? If I go to this account, and this could be a good example here, if I manage this here, and you go to links, you have video tutorial, and I think it's under this link that it made that problem, not the not the other YouTube link that you can put into social URLs here, you have another one here, but this, this link shows up as a YouTube icon. Here. Got it Yep. Jason, actually, this
31:30
is Yep, yes. Can you hear me? Yep, I can Yep, yes, yeah.
31:36
I was saying, like, this is already with our devs, and this is ready to push for the production. So I think we are just doing the final test on it, and I think maybe by today evening or tomorrow morning, you'll have an update on this awesome. Okay, yeah, because devs are, devs were already working on this issue in your account.
31:59
Okay, so thank you. I thank you for that, because I thought you sent me an email saying that the image issues were worked out and they're going to implement the changes. So that's great, but I thought that it was regarding the other image issues, like you see the main image here. It's this one here is being cropped from the original picture. Both sides of the images are being cut out, and at the bottom of the image is also being cut out. So when you send me the email saying that the problems were worked out, I thought that was regarding this problem, not the video issue here. So can you confirm that both are being fixed?
32:48
I need to check for the image, but I found the ticket for the video with our devs.
32:53
Yeah, both of them are Alex Ronald here, so Stephanie created separate tickets for those so the image dimension upload, and then the YouTube video showing twice, so both of them will be fixed as soon as it is launched in the production.
33:11
Okay, any any idea of the timeframe from that, because I created a video, an onboarding video yesterday, I put maybe five hours on that video explaining the issues to my upcoming clients, not to worry about them, but this is the cropping is happening and so on. But now I'm hesitating to send that video. If the problem is going to be fixed soon, I may just hold on to that video on boarding video and wait so I'm just like in the middle of two chairs. Just don't know what to do.
33:43
Yeah, sorry for the wait. So we'll make a follow up. I can see that there are seven ready for productions here, so probably just waiting for something. But yeah, we'll just talk to camera and probably prioritize this.
33:58
Okay, actually, I'll wait then before using the onboarding, the onboarding video that explains the issues.
34:06
Okay, got it? Okay? Thank you. Thank you.
34:10
Yeah, I think that sounds like a great idea, Alex, just go ahead and hold off for now. Wait another day or so and then just follow up with the team. But it sounds like, yeah, that's where that issue has been resolved, and just waiting to get pushed to production, which should be the next day or so. So, thanks, Alex, John, looks like you're up next. Yep.
34:33
Hey, Jason, how you doing? Man, good, good. How can we help? Hey, a couple things, and I've talked to Tom about one of these probably a couple of weeks ago. He was going to work on it, but nothing seems to have changed. I can never get these upload from Google buttons to work on the profile image and the cover image Tom. Tom knew about it. He said, Well, yeah, I got to. Get that fixed today, because that's really important. So that that was the first thing. And then I got two other things down below any any idea on that.
35:14
Yeah, remind me, was this something that was in queue? It was right.
35:18
It was fixed, like, as far as I can remember, like three weeks ago. So there's something with the Google setup that we have to lose. So John would appreciate if you could submit a ticket and perhaps invite me on you on your Google account, and I'll just set this up for you.
35:41
So you're saying, Ron, that it's, it's actually in our on our setup, or on their setup?
35:47
Yes, in Google, probably we're missing something on the Google Admin side. So we have to check what?
35:55
But that would require us to be able to log into each individual businesses Google account, then wouldn't it?
36:03
No, it's just a matter of the API settings. So once we yeah, we cannot just like, do this in a call, because, you know, we might share your API key. So yeah, better to just submit a ticket.
36:17
Oh, I see you're saying in the in the cloud, in the cloud. I got you. I got you. Okay, now I'm with you. The other thing is, none of these three, the postal code, the website and the time zone, ever pull over when you tag a business and have it created in here, because is there something going on there that I have a setting wrong, or something
36:50
that I think of like, if you manually add those, it should be working manually.
36:56
But what I'm saying is, if I go into a contact and then, and then I tag it, you know, as business, then it automatically creates the profile. So if you, if you put this tag business on, but when it automatically creates the profile, it's not, it's not importing that information.
37:21
It pulls a tag called zip code, which is different than the one called postal code in your contact.
37:30
Okay, so you're saying in the contact there's a there's a postal and a zip code.
37:39
Yeah, that at the top, there's one called postal code, and then farther down there's one called zip code,
37:48
that would be in general information, wouldn't it? Here's postal code. So that's the one I'm using. So
38:00
Right? It pulls the one called zip code.
38:04
So where would, where would zip code be? I'm not here. Zip code here. It's here also, but it's still,
38:12
it should pull. I've seen it pull zip code.
38:17
Okay, all right. Well, that's something I'll I'll check out. I never even considered that. Okay, well, that's, that's all I got, guys. Cool.
38:29
Just in case you're still having a problem with that, feel free to just include that in the ticket, and we'll just double check. That's the first time I saw that. So, yeah, sorry I can't answer you right away as of the moment.
38:40
Okay, no problem. Thank you, Ron, you're welcome.
38:45
Thanks, Ron, thanks. John Raza,
looks like you're muted. Can you do you have a microphone? Can you unmute?
39:21
Oh, sorry. Okay, I'm here. There we go. Okay, so what I was saying is, I'm trying to get my AI outbound disclosure update. And the video that Tom has, it has three assets this. You know, I guess you updated in it's now seven. And so one of mine is failing. So I don't know what to do, how to get that last one approved.
39:50
Can we see what the failure is?
39:53
What's failing? I think let me see if I check mark these at. The disclosure again, check connectivity, pass update consent.
40:06
So I'm assuming the one that's showing up after it does the thing. So
40:39
so I was thinking, it's the appointment form that's doing that start getting getting verified, because this is a screenshot I had sent in to support you.
41:03
So what's the is there the Do you have the consent language on that form?
41:09
Yeah, so here it did. It failed again, so I'm going back in. So looks like it's appointment form. I have the consent language here, the same one that approved the other six. Right, right. I can click on Add last consent language, which is the same so and if
41:36
go ahead and select the point before, yeah,
41:38
check compatibility date because I've got everything else set up. I'm at the last date.
41:49
Now that's really odd. This might be a ticket with high level though. So if this doesn't go through because everything looks correct to me.
They but they may be able to give you, actually, I know they will. They'll be able to give you an exact reason why it's failing. We can't see that failure on our end, okay, for a detailed reason, but if you put in a ticket with high level they will, they'll be able to tell you exactly what happened. Okay?
42:28
So they will fix that last one.
42:31
Yeah, that's what I would do. I would just put it in with them, yeah, because it keeps failing that question mark in the top right hand corner, you can use that to submit a if you close that window, it's the blue question
42:44
mark, right, right, yep.
42:47
So you can use that to start a chat with them and go and and submit a ticket, or even jump on a zoom, call with them and get to the bottom of that, but they'll be able to dig in, find out
43:02
before I get that done. I should not do any outbound calls, right?
43:12
Yeah, I would probably get that done before I made that outbound call. Yes, okay, but all right, it shouldn't take you very long. I think once you join you, they're usually pretty quick, so I would start that ASAP. I think you can, you can get it done. I would try to do a zoom call with them. If you do that, usually, you can get it going pretty quick. Usually get it resolved within 20 to 30 minutes.
43:36
All right, all right. I appreciate it. Thank you. Okay, yep, no problem. Anything else, that's it. Okay, excellent, right? Eric, looks like you're up next.
43:48
Hey, how's it going? Good. Can I share the screen? Yeah, go right ahead. I have two questions. One, right here I'm trying to build a premium account. And I noticed in the reviews said, please add Google to business detail. And when I try to plug in their link right here, it just disappears. It does not share any of the stuff I'm not sure in the name, I'm sorry,
44:30
just try typing in the business name.
44:39
Okay, I did disappear.
44:50
Think something is missing with the Google API settings as well.
44:53
Yeah, I was just going to say the same thing, yeah, yeah, yeah. There's an issue with your Google Maps API. I Ron, can you get with Eric? Absolutely, yeah, just do a separate call.
45:09
Okay, Eric, just, yeah,
45:13
yeah, Ron. Ron's gonna DM you here on Zoom and you guys can set up a call. We're not exposing any API keys here live on the call that way you guys can get to the bottom of it. But yeah, it's, it's most likely just a setting inside your your Google Cloud account.
45:30
Okay, and I have one other question, what if I accidentally deleted the user for this account? How do I add it so that the user could go back in and get the password and log in.
45:49
Well, first, let's just double check that you actually did delete it. So you want to go into your contacts and see, did you delete them from there?
45:58
Yeah, it's gone. Oh, it is okay. It's linked with this account.
46:14
I don't know if we can do that or if we have to, just if they have to go through that process again,
46:20
Eric, I think you're asking about the login, like, right? Like, this password,
46:27
yeah, so the owner of this to I deleted the user that owns this, and so now they can't log in.
46:35
Can you please try to click that and check for the password? So honestly, I haven't tried it as well, so we can confirm together there should be a password field in there, probably on the additional informations, double check,
46:58
try to Open everything, and then hit Ctrl F and then password, so we can easily see the field, or maybe search field and folder right here. Type password. Got nothing there? Oh, yeah. So I think once you've deleted the the username, they have to resign up. That's what my first assumption, because basically, you should have a password in there.
47:36
How do you resign up? To attach it to their their business?
47:40
You just have to go to the site and re register. That's the easiest way create an
47:47
account. Yeah,
47:50
Ron, I think he need to claim again like, Yeah, this is the business profile. Yeah. Passwords are for the consumer profile only.
48:03
Oh, yeah. Is this a business profile? Okay, yeah, okay, got it, yeah. You have to reclaim it.
48:10
So you need to go to the directory website and sign up over there and then claim your business again,
48:17
so it will be attached to this listing.
48:20
But I do not need to do anything with the actual company.
48:23
No can live it actually,
48:26
okay, guys, all right. Thank you. Awesome.
48:31
Thanks. Eric, great.
48:34
Sheila. Oh, Hi, Jason. I just had a question about this phone because I heard you talking to someone about it. And so if I have a caller, a va from the Philippines, and I have a US phone number, and they and I'm calling us businesses, so when the when they call back that particular number. How does my VA know that they're calling? Is it, does it ring in their browser?
49:13
Or, yeah, you can set it up to ring in their browser, yep.
49:19
Is there any way you can show me how to set it up to ring in the browser, please.
49:24
Yeah, let me give me a second.
49:39
I just give me one second here. I just need to locate, yeah, an account with with a phone number in it real quick.
49:54
And I have one question related to that. One. More, okay, if I have, say, more than one person who's using the same phone number,
50:09
I would recommend that.
50:11
You wouldn't recommend that. Okay, no, it doesn't so
50:16
easy to get a second. Go
50:18
ahead. Sorry, you said it's so easy to get what?
50:22
Well, it's so easy to get a second number and to keep it separate that way, like I described earlier, for reporting purposes, but also for ease of use. For each user, when they log in, it's automatically assigned to them. So by default, when they go to make calls or answer calls, their phone will automatically ring if somebody calls that specific number. It just makes it easy when, especially when you have a team, yeah,
50:51
okay, so, so, okay, I'll do that. I'm just waiting to see how to do that from your thing. Thank you,
51:01
of course. Yeah, just give me a second here.
51:09
So we're gonna go. Let me just make sure that this count. Okay, it does have one.
51:21
Sorry, I've just got to, I've got to assign myself to this account real quick. Give me one more second.
The gun Okay, all right, now I could show you cool. There we go. All right, so we're under phone system. We're under phone numbers. Here's a phone number right here. If we click these three dots, click on Edit configuration right here, where it says calls go to and then it says team member. From here we can select a team member. So this is where and select myself. And then as soon as I do, I've given these these different options here. So I could have it ring to the web app, I could have it ring to the mobile app, so they don't have to have it forward to a phone number. In the past, before this was available, you had to forward to an actual like cell phone, basically, or a landline. But now, and this is what makes it so so easy to hire somebody overseas, because you can just assign them to a phone number and then have that phone number ring both. You can have it ring both the web app and the mobile app just by clicking this
53:53
to web app is the browser, right, exactly, and mobile app is if they're using it using their phone
54:04
or so like they can, yep, they can download if they whether they're on Android or Apple device, they go to the app store and they download the high level app, and then they would sign in using the same account. And then, once they sign in, yeah, whatever phone number you've assigned to that user, it's going to automatically default to that, and they could actually use their phone to make and receive phone phone calls through the app.
54:32
Okay, that's great. A related question just the same way, is it possible to adjust my workflows, so that the email is going from that particular person rather than team something or, I mean, can I set it up that? I don't know. I'm of course, yeah, very clearly about this, yep, let
54:57
me show you. Okay, so. Let me,
55:08
yeah, I'll show you a real easy way to do that.
55:12
Oh, good, thanks. I'm
56:12
sorry, guys, my browser is being slow, so I had to log out, and I'm just logging back into high level here.
56:20
There's only one more person waiting, so you're fine. Okay, almost there.
56:54
Okay, so let me share my screen now. Okay, this over here. Okay, perfect. So what you would do so our trigger, so I'm inside the workflow builder. Okay, I'm going to start here at the trigger. I'm going to click on trigger, and what we're going to do is do a call. So call details, and we're going to select called direction is incoming, and then what we're going to do is we're going to say in phone number, and then this is where, like I said, you purchase a phone number that's assigned to a specific user, and then you name that phone number the name of the user. And so when you would come in here to build your workflow, you would just, instead of seeing the phone number here, you would see the person's name, and you would choose that because that's the number that's associated with that person, right? So what you're saying is, when a phone call comes in, incoming to this phone number, right? That will trigger this workflow. The first thing that you do from here,
58:01
can you share that the previous, previous screen one more time? I just want to take a quick screenshot. Of course.
58:07
Yep. Okay, so it's a call trigger. Yeah, call direction is incoming. And then you
58:15
would choose, I got it, thanks, yep.
58:19
And then the first thing you're going to do here is we're going to assign to a user. So remember, we have a phone number that's assigned to a user, and that's what we're choosing as the trigger. And then once that foot, once a phone call comes in, then the first thing we're going to do is we're going to assign it to that same user. So now a phone call came in, we assigned that phone call to the same user that that phone number belongs to, and now we could send a text message, right? We could do an SMS, and we could send this text from this user, okay, does that make sense? Same email, so I could sign off. So there could be a message here and I could sign it. Jason, right, right.
59:11
In the general workflows, you know, in the SDI workflows, we have emails going out. Can they be personalized to the user? Also, like, I would have to set up, then a separate workflow, right? And just put their name in that, rather than, like a team, like, if I have more than
59:35
one assigned to user, yeah, so you need the assigned to user action, and then what you can also use is so instead of using my name here, I can use this variable, which is user dot first name. So anyone who enters into this workflow, they're first assigned to me, and then once they're assigned to me, then they get a text message. And that text message. Message has my name on it because I use this variable. Okay, so as long as you're inside those SDI workflows, as long as you are assigning to somebody before you send a message, then yes, that message can then come from the person that got assigned to you.
1:00:20
Okay, okay. I little bit fuzzy, but I think I'll get it later. Thank you, sure.
1:00:27
And the other cool thing about this assigned to user is you can also, you can assign to multiple users. You can sign multiple users, or you can do dynamic or, wait, no, that's not what I wanted. It is,
1:00:44
right? I've seen that option, yeah,
1:00:47
yeah. It was,
1:00:52
Oh, shoot. What is it here? I think if, maybe, if I choose, that's what it is, yeah, as soon as you choose multiple users, then you have this option split traffic, so you can do it equally or unevenly. So this is, this is a great example of you have a sales team, and leads are coming in, and you want to distribute those leads as they come in. You want to distribute them equally across the entire sales team. This is a way you could do that.
1:01:22
Okay, that's in the dream stage now, but thank you. Awesome. Anything else, Sheila,
1:01:37
thank you. That's it. Okay, okay,
1:01:40
awesome. All right, Mark looks like you're up next.
1:01:50
Okay, there you go. Can you hear
1:01:53
me? Yep, I can hear you. Just fine. All
1:01:55
right, great. Actually, it's pretty interesting. My question that I have, because there was one person on probably about three or four ago that's in the same market that that I am, and obviously he's well, his question was not mine, but I, while I was watching the screen, I looked him up as I found other SDA I listing services in my area, which is the Las Vegas Henderson area, Nevada. And and the the question that I had, and I just triple verified it when I looked up his site, when, when this was first set up and first started for me, they, you know, I was told, Hey, we're going to get a whole bunch of listings free, blah, blah, blah. So the lead list I was given which I uploaded. It's the exact same list that's been given to every single other SDA listing service that I've seen in Vegas at at this point now, three or four. And this person that was on earlier. His name of his is highlight Las Vegas, which is highlight less fake, or highlight las vegas.com I looked his up while I was waiting to talk to you, and he's got the exact same listings too. So now companies like the hungry hipster cafe, Apex legal solutions, Alfio, fioga restaurant, etc, etc. I can go on and on and on, all these listings are all were the free listings given in the beginning, and they're all getting pounded by the same people, meaning myself, the gentleman that was just on, and others that I've found. What's up with that makes no sense.
1:03:39
I honestly I can't speak to it because I'm not exactly sure. All I can say is, if you're seeing that, I would definitely raise that as a ticket and let the team know. And yeah, I would definitely raise that up, and I'll internally, I'll take it, I'll take it up the ladder and let everybody know that that's happening in the Vegas area, but certainly, yeah, no, we're not, we're not in the business of trying to, like, you know, like have everybody competing against the against each other, and we want everybody to succeed equally. So right? If that was an oversight, I'm sure it was. I don't think it was done on purpose, but certainly, something that we need to be aware of for different areas. So yeah, I appreciate you bringing that to our attention. I'll definitely take it up and but I think you should definitely submit a ticket as well and just say, Hey, I noticed this with these three sites, we all have the same listings. Can we run another search and get another list? And we'd be happy to do that for sure.
1:04:39
Yeah, it's bad enough. I'm competing against Tom little. I mean, he's he's in Sunderland, I'm in Henderson. We're literally, I don't know, 1520 minute drive from each other. So okay, so I have a couple more questions. I don't see too many. Hands up, so it should be okay. I have a VA. That I've worked with for years. She's out of the Philippines, which I guess everybody has one there. And I have in my Zoom business, plus whatever account, I also have a local phone number through zoom communications, which is great. It shows up on caller ID as my local area code here in the Nevada area. And if that same phone number is called back, it goes to her computer, her phone, blah, blah, blah. The question that I have, is there any way I can integrate that phone number within the GHL, so I can use the reporting section on the calls that she makes.
1:05:51
So a simple, simple answer is yes, you could essentially do a double forward so that that Zoom number could forward to a number that you purchase inside GHL, and then, essentially, then the call runs through the software and records and does all the things, and you can have access to it reporting one so that'd be the quick that'd be the easiest route. The easiest, okay, yeah, easiest solution. The second route would be to, if you want to keep that same number, look at potentially porting it into high level so that the number doesn't change. And then once it's ported in, then you can just use it inside of high level.
1:06:35
Okay, okay, that makes sense quick. The quick fix would be to forward it. And the longer bit, yeah, let's do a simple forward, yep. Okay, so, so and so, if I obviously, if I ported it into GHL, that would be that the rock solid solution there, but it's a little more complicated. So where would I find instructions on how to do that? Or would I have to go to GHL to their any videos, instructions or
1:07:04
so, the easiest, first what I would do is I'd reach out to zoom. I'd see what they're using for phone numbers. It probably it, if it's Twilio, which I don't want to say 100% it is, but there's, there's a really good chance that it is, just because Twilio powers so much of the web, just about, yeah, yeah, yeah. So there's a good chance, if that's the case, then you're in luck. Then it's a real then it's real simple. It's essentially getting a release letter from zoom. You sign it and saying, Yes, I'd like to release this phone number. And then you get a code, I believe, from from high level, and they say, okay, yep, we're going to release this phone number from one Twilio account, and it's going into another Twilio account that's inside a high level, essentially. So it's just, it's a simple port. Usually takes 24 hours. Those are the easiest. If it's somewhere else, if the phone number exists somewhere else, outside of Twilio, then it could take several days. But it's essentially the same process. It's you filling out a form that proves that, hey, I own this phone number, and yes, I've been paying for it, and once you prove that a code is provided, and then the transfer process, reporting process can happen. So it's not that difficult, okay, but yeah, you'll just have to reach out to both parties. I would reach out to zoom, find out first, are they, you know, is the phone number, are they integrated with Twilio? The answer to that is yes. Then it's going to be really simple, but then you still want to get the A porting for porting form from zoom, right? Also reach out to high level as well.
1:08:43
Okay, so, so on that same question with your first solution was to just forward it or whatever within the system. I get that, but let's say I did port it over and it's now part of GHL and blah, blah, blah, does GHL charge per minute for incoming and outgoing calls. They do, yes.
1:09:06
They do, yes. It's just like Twilio. So I you know it's a fraction, a fraction of a cent. I don't know the exact cost, but you can look it up, just do a simple Google search for Twilio. US outbound cost or inbound cost for phone, it'll tell you right there,
1:09:25
all right, because the number I have right now with my Zoom Pro plus whatever business plan is unlimited calls. So maybe the maybe the 40 would be the cheaper option.
1:09:38
So even if you forward, you're going to have to pay usage, because it's going through their system. Okay, so, so you will pay usage, doing the forward as well.
1:09:48
Okay, and that, that brings me to another phone question. I I've used GHL for for a long time. I own another business, and I have a GHL account somewhere else. So this is a brand new front with you guys. I bought it specifically for you. So, so I have two GHL accounts with two different businesses, but my, my question is, is so I understand how to buy a phone number. I have multiple phone numbers with my my other company, and I've been using GHL with that company for about a year and a half, so I have a fairly good grasp on how the system works. For the life of me, I cannot buy a phone number in my new GHL account, which is with SD AI,
1:10:40
or just, well, not what happens,
1:10:45
you know, off the top of my head, I don't remember. But I just go to the, you know, in the settings, I go to phone, I go to buy number, and I do all of that stuff, and it just won't let me buy a number. It's, it's, and, I mean, this is prior to doing the whole, you know, set up with, you know, for SMS and all that kind of good stuff. It just won't give me a number, won't give me an option. And it says something, I think it says something about connect to LC phone, which I have no idea what LC phone is, because that's not anything, okay.
1:11:21
Yeah, no, that makes sense, man, so mark, go ahead and put I would put in a support ticket. I know the reason behind you guys or GHL, yeah, no, put it into us, because we'll have to figure out bit of a workaround for your situation, because they're given, because the sharks basically provided you a sub account for your SDI account, correct?
1:11:56
Well, I have your basic 97 bucks a month. And that kind of brings me to another question, but I have the agency account, and then I set up a sub account, and it's under this and after actually, I've tried both in the agency account and I've tried in the sub account, because I brought this up once before, and I was, I was told, Oh, you're trying to buy it in the sub account. Do it in the agency account. So I went to the agency won't let me do it there either. But I mean, right, right, go.
1:12:31
Is this an, is this an agency account that you own?
1:12:36
Well, what do you mean I own, I the agency.
1:12:40
It's like, it's your account, like you pay them, you pay high level.
1:12:43
I bought it from you guys when I signed up for SD AI, I figured, what the hell? Instead of trying to use it my existing GHL, I'll just get a completely clean slate on this side so I can but are you,
1:13:03
so, is it just a sub account, or are you paying high level for that second? Or, like, did you do? You basically have two agency accounts.
1:13:13
I signed, I signed up for the $97 a month with you guys, okay, which gave me the main account, which it's called the agency account on my dashboard anyway, and it gave me the two or three sub accounts. Okay, so, so it
1:13:31
sounds like you own it, yeah. So as long as that's the case, yeah, as long as you own it, it's under your you have it's you're the licensed owner of the agency. Correct.
1:13:40
I have a license number and everything correct. Yes, okay, 06, something, whatever number.
1:13:50
So then what you can do is, at the agency level, you would go under you would go under phone integration. So it's essentially you're at the agency level. You'll click on Settings, you'll go to phone integration, and then once you get to that page, there is a sub account settings tab at the top, and that's where you'll find the sub account that you want to purchase a phone number in, and you'll enable LC for that specific sub account, and then you'll be able to purchase a phone number.
1:14:23
Okay, so, so what is the innate was that I didn't run across this with my other account. So what does the Enable LC mean? What does LC stand for
1:14:34
lead connector? And oh, okay, moving away from that name, but it's essentially what they originally named their out of the box phone system and out of the box email system. So originally, when high level first launched, you had to go and set up a mail gun account. You had to go and set up your own Twilio account and then connect it. What they wanted to do is make that a simpler process. And so they. They directly integrated with mail gun, and they directly, directly integrated with Twilio, but still gave you the option to connect your own Twilio account. Don't connect your own Twilio, then you would use LC phone.
1:15:15
Okay, so that makes sense, because that's where I hit the roadblock, because when I did this with my other company 18 months ago, it didn't have that LC thing. So when I ran into this and, oh, what the hell is LC? And I went back to the account I've owned for 18 months, and I'm like, okay, so I guess it's an update since I originally got GHL, alright. So oh and I got one last question for right now. I've got tons of them, but I'll stop at one more. So the email marketing that I sent out a test email to claim the free listing, that little whatever snapshot in there, that's and so I sent it out, and I did this last night, and I sent it out once, and I never saw it. Sent it out a second time, and again I didn't see it, and I'm like, All right, whatever. And then later on, I found it in junk. So not sure how it landed up in my junk file, but I did find it both of them. And when I clicked on the claim your listing, I got an error 403 permission denied. And I did this multiple times, and it did the same error four, three, permission denied, which I've never seen a four or three before. I've seen four or fours, but I've never had an error four or three. And I'm wondering why, when I clicked on the claim the listing, it did that, and is that, again, a support ticket issue?
1:16:54
No, it's most likely that you just didn't have a listing for that contact. So you didn't have a business listing. So you were trying to test it, but you know, I have a business listing.
1:17:04
I inputted a business listing. I guess I'll go back and I'll look at that again. So anyway,
1:17:17
as long as the business tag exists on that contact, right then they should have a live listing. So you should be able to go and see that live listing, and if that's who you emailed, then it'll automatically generate the link, and you won't get the error. If you're getting the error that tells me that a link wasn't generated, so most likely, it didn't have a listing, or it didn't have the business tag or something. There's something off about it, because as long as that exists, it will generate that link every time.
1:17:48
Obviously, yeah, I missed something. I was doing this late last night, so maybe I was tired and whatever, half asleep. But, and actually, if you have chance for one more question, when it when I bought GHL from you guys, the $97 a month deal. And actually I took your three month new year deal, or whatever, three months for 50% off, which was a great deal. When, when I signed up for that? So I created an agency and an agency name, agency URL, all that kind of good stuff. So my main agency account that is to do with my brand new agency, and then my first sub account that would be my SDA, I listing sub account, correct?
1:18:46
I'm sorry, Mark, I totally missed that. Say that one more time, please.
1:18:49
Okay, all right, so, so when I signed up for the brand new GHL account with you guys, Yep, I got the Okay, I got the agency and whatever it is, two or three sub accounts, right? So the agency account I set up with my agency name, blah, blah, blah, and all that good stuff, and then my first sub account is not my agency account again, it is the SDI account. Correct? Is? That Correct? Okay, yeah, well, then I screwed up. But, yeah, it
1:19:26
doesn't matter the order. Are you saying? Are you worried about which one you set up first?
1:19:31
Well, yeah, well, actually, I kind of got confused with with that on was for me with the other company, it was a lot more simpler. I didn't have multiple, you know, reasons to do whatever. So when I first set it up, I set up the agency account as my agency name, and then somewhere along the line, I don't know if I read or whatever, that my first sub account would be my agency name too. Which. From what I'm
1:20:00
That's true, yeah. So, yeah, let me try and clear it. Clarify here. So with high level, when you purchase a high when you purchase an agency license, with high level, that gives you the software, right? So at the basic level, that $97 level, right? You get three sub accounts when you first log in, you're at the agency level. Okay, correct? Okay, of high level of the high level account, not right agents, not in, not marketing agency, but agency level of your high level account. That's where you perform all of your, you know, settings and different things that are account wide, across sub accounts, but also account count specific to you, because you own it, right, right? Then you have your sub accounts underneath that. The sub accounts are where you communicate. That's where all communication happens. So whether it's communication for SDI or communication for your agency, all communication happens at the sub account level. So Correct. You were correct in saying when I first signed up for high level I used my agency name, marketing agency name when I first signed up, and then once I got in to my high level account, I then used my agency, marketing agency name again for a sub account, totally correct, because, again, you need a sub account to communicate with people,
1:21:25
to communicate so, so then for my so then do I set up a second sub account as for my SDA i or do I leave that at the
1:21:36
agency? That's what I would recommend.
1:21:38
Okay, that's it. So for my business, I would, I would have the agency account, sub account, agency sub account, SD, AI, so that would take up two sub accounts, and then I have what one left? Correct, okay, okay, perfect. I already sold that one. I haven't even launched yet. All right, I'm done with questions. Now you've been more than patient with me. I appreciate you. Thank you so much, of course.
1:22:04
Yeah, no problem, Mark. Yeah, anytime. All right, right, satire, it looks like you've got a question.
1:22:11
Yes, I they came to me as we were going along.
1:22:15
Oh, that's good. That's what we're here for.
1:22:19
Okay, so this isn't related directly to the SDA. I Is that okay?
1:22:26
Sure, yeah, yeah, whatever we got
1:22:28
my plumbers and electricians that I'm marketing to are going to be marketing to regarding the AI agents, them having that, you know, after hours, do I need to put them in the SDI directory, or should I just leave them separate on my agency side?
1:22:57
That's a personal decision. I mean, completely up to you. Yeah, if you want to include them on your directory or not, if you're going to be running marketing like if you're running cold email to them, you're trying to sell them on on that AI service, right? I would do all of that inside of my agency sub account, not my sd AI sub account, right?
1:23:19
Okay, okay. I was just thinking, because if I put it in the directory, it seems like I just might confuse myself. I don't know,
1:23:33
already feel like you can always look, you can you can start reaching out to them, start marketing them. And then when you get on a call and you have somebody who's interested, you could say, hey, included in our monthly package. We also will include a listing on our local directory site. You know, that could just be a perk for signing up for that service. And then you don't need to run them through the whole, you know, cold email sequence of, you know, claim listing and all that. You could just simply go on into your SDA i sub account and just manually add them, and then you could send them a link and just in a personal email and say, Hey, here's your listing that I told you was included with this package. Feel free to log on and claim it. Here's how to do that and that, that would be it, right.
1:24:26
Okay, all right, that's sounds like it sounds like a smart way to do that. Yeah, okay. The next question, which I had asked in the in the Facebook I didn't see an answer yet. Does high level is geographic targeting a feature within high level? Do you know I had a potential client ask me that they wanted to use me for that, if I can do that?
1:25:01
A geographic targeting, yeah?
1:25:05
Targeting, that's the short term. Yeah. Geo targeting, you know, like, where, if someone is at a sports bar and you have the say one of the events is taking place, and someone, I'm not sure exactly how it works, but it's where
1:25:31
I guess that I understand, okay, I understand the question, yeah, so out of the box, high level, no, there's no, like, specific geo targeting app that's built into high level now, if you're running ads for that customer, whether it's Google ads or whether it's meta ads or something else, yes, you can geo target those ads to display to users within A specific geography, a specific zip code, a city, a county, or within a radius around a business. So yeah, you can, you can run ads, whether those ads are on Google or on meta, so Facebook, Instagram type thing, and you can target based on geography, so that there's that you can also if you were to bring on a customer and they know who their customers are, maybe they had a list of their customers from a previous CRM that and they collected their customers addresses, you could then basically create filters inside your contact list based on cities. So say you upload a list this customer had a list of 1000 or this client has a customer list of 1000 customers, and they gave that to you in a spreadsheet. You could upload those 1000 customers into their own sub account for high level and then included in that spreadsheet was all the customers addresses. Well, you could filter based on city and then send targeted messages based on the cities. So you could send specific emails or text messages based on where their people where their customers live. So that's another way that you could kind of essentially geo target exactly what you were talking about. There is another there's a fourth option here. I'm blanking on the name of it. I can't think of the company, but you could do a search for this. Facebook had released, they had released this. It's like a beacon, I think they, I think that's what they called it Facebook beacon. And it was essentially like a Bluetooth or Wi Fi sensor that a business could plug in to any outlet in their business, and then people who walk by the business. It essentially creates this, like geo fence around the business and any any traffic, any people that are walking around they have their cell phone out, essentially could get targeted based on that beacon so that. But that's something completely different at high level. Okay, yeah, yeah. So you could just do a simple Google search. There are products and services like that available out there that and I know I've seen, I've seen certain ones that are white labeled, or that you can white label and you could offer to customers so but as far as high level have having that built in, no,
1:28:33
I'm gonna leave that alone. Then I got enough my plate that I'm trying to sift through and actually, you know, make some progress on. So I'm gonna leave that one alone, sure, so I'll just tell them, No. The next question is, regarding my agency website? How do I remove that word digital agency and put my actual agency name? Or can I, but if I can, it's not letting
1:29:14
me. Did you get the template from us? Yes. Okay, I think it's just an image file, if I remember, right? But yeah, it's inside the the website builder. If you click on the navigation, there's an option to change it out and basically put whatever logo you want. If you if you want, you can share your screen. I could walk you through it, but yeah, it's fairly simple.
1:29:40
Okay, let me.
1:29:53
Okay, this right. Here it is. Are unable to click in it and and change. So that's an image.
1:30:04
Go ahead and just go.
1:30:09
It's not letting me see.
1:30:11
No, it's selected. So what you'll do is you'll scroll down here.
1:30:19
Okay, but I'm not seeing you here. Hold on. I got opened up here. Let me move the I'm over here.
1:30:27
Okay, let me move this where I can see everyone. Let me move that cool way. Okay, now, where are we
1:30:42
over here on the right hand side? Oh, okay, so go ahead and scroll down. I believe. Okay.
1:30:56
Keep going. She there.
1:31:03
It is, right there. So right logo settings, yep. So what you'll do is just click that little click that option right here, this little picture icon. Okay, click that, and that'll prompt you to upload, okay, so yeah, you'll upload your logo here and then select it, and it'll just automatically replace.
1:31:26
Oh, okay, all right. Great, great. Okay, and my last question is there a quicker way to spruce up somebody's website? I had asked chat GPT, or one of them. I don't know if it was Gemini or or the regular chat GPT, but anyway, it broke down and gave me how to redo the website in, you know, because I asked it to go high level. But it seems like it's so tedious. Is there a quicker way that that I can redo a person's website without having to take forever to get it done?
1:32:18
Sure, yeah. I mean, like there's a lot in there. There's a lot to unpack, because everybody's definition of spruce up or, you know, update is completely different. But what I can show you right now is click on this back button here for me, I
then click on the back button again, and then let's click On new website. And then let's click on from templates.
And then over on the left hand side, click on show more. And then let's scroll down, click on Home Services right here. Oh, okay, and so you were talking about a plumber. Let's scroll down just a little bit further.
1:33:26
No, no, no, no, this is totally different. This person is actually an artist, so they have a art website, okay? And it needs help, as far as I'm concerned.
1:33:38
Okay? So maybe try. So deselect Home Services, select creative. Over here, we could just try that.
1:33:45
Okay, okay.
1:33:48
And so what you could do just pick any one of these and just click on it, and you can preview what it looks like. And if like, even if like, the industry, even if the like. So maybe you really like this wedding photographer template, right? Or the floral template, floral shop template. Maybe you like the look and feel of that, and you think that would fit really well for this person. What you could do is just use that template. The design is already there, and you could swap out the images, obviously, swap out the text to have it match that that client's business, and you have a fully built template. It's like, just click on one of them and you can see they're fully built out. So as far as, like, sprucing up someone's site, if you were to actually have to go in and edit their existing site, make changes to it without a developer or without, you know, knowing exactly where the site was built, if it's on WordPress, if you don't have, you know, a lot of knowledge in WordPress, this is an alternative option, where you could essentially take one of these pre built templates. So. Slightly customize the template. And by slightly customize, I mean update the text and the images. That's it. Really maybe some colors to match their brand. Okay, then you have a fully built website ready to go. Okay, all right, that makes sense. And that could be it. That could be an easy sell. And these are really easy to these are really easy to edit and that sort of thing. So if you wanted, you wanted to be able to do that, this would be a perfect way to kind of upsell them and say, Hey, we can give you a full we're not just going to edit your existing site. We're just going to give you a complete refresh, redesign of your existing site. Okay?
1:35:40
Because this was someone that claimed their listing, and so, and someone that I know. I mean, I don't know them really well, but you know, I've met them and hung out with the the artists of in this in this area, in this district, and so I so we kind of kicked it off, and we're going to be meeting up just to be be hanging out basically, sometime this month, I think. And so I wanted to be able to because I had also pulled her, what do you call it? The where it shows their, their site, overall site, you know, the condition of it, or optimization, or lack of and so her, her overall performance for her website is, is like 31% so it, it got it. Yeah, it seems to need some help with other areas of the website. So I just wanted to be able to deliver that. She doesn't know I'm doing this, but I just wanted to be able to deliver that and and see how she I hope she doesn't get offended.
1:37:01
You never know, especially with artists, yeah, yeah, yeah, you might have to tread lightly with that one but, but there's a lot of great templates here. I would say this is probably the better option, versus trying to figure out fine, trying to hire somebody, or find somebody that can help you edit aside and go down that rabbit hole that's going to be pretty difficult. What would be really nice here is you could say you could find, you know, five really nice looking create, what you think are creative templates that really could, that would fit, that can, you could you could visually, kind of see them fitting well for her. And you can just install those into your high level account and then basically show those templates to her. Don't do any work to them. Just say, Hey, look here. Here are some ideas of sites that we could create. You know, do you like the look or feel of any one of these five? And she goes, Yeah, actually, I like number three, perfect. Then what we can do is, you know, for X amount of dollars, we'll go ahead and redesign template three to fit your business, and then we'll charge you a monthly fee to run run your website.
1:38:16
Okay, okay, all right, sounds good. And I think that's that was all my questions. Thank you. Cool.
1:38:26
Of course, it's here anytime. Good help, right?
1:38:31
Tim, Hey, happy New Year. Happy New Year. Yes, yes. I'm just gonna share real quick. This is along with a lot, here I am looking for a quick review, because I upgrade. I took the upgrade on the agency plan I was on the other one. So I have a and there's the share button, all right, so I've got the agency one. I'm in the agency group here, and I did set up a Greenwich site, right? That's my local town, and I imported a list of 100 or so names, but they don't have a lot of them don't have, if I went to contacts, a lot of them don't have emails, right? So got a dozen with emails, and these people did upgrade. I free upgraded them like this, but what I wanted to know was, if I What's the best service to scrape the emails for the rest of the businesses that are in my town.
1:39:45
Lots of different ways you can go about that. So you can there are different scrapers that you can use online, uh, d7 lead finders, one that we use, that we've used quite a bit, and I know we've recommended, um. Um, you can purchase lists. So there are list brokers out there, and you basically give them all the, you know, the the data points that you want, and they'll go out and scrape a list and sell it to you. Or you can do you can hire somebody, a va, or somebody to go out and just scrape, scrape together a list for you using like Google Maps or something like that. So you have different options. If you want kind of the quick and fastest way, I would probably just point you towards d7 that's a simple, simple, easy solution. You can type in any city, any category, and do a general search and pull a list, and you can set it to grab emails for you. Now.
1:40:44
The sidebar on that one, there used to be a program called so she fi or so she something that was connected to the AGM sites. I thought I had purchased that in the back because I did have this Greenwich one was one of those sites before I converted over to SDA, I was there a societ in the back of that. I don't know if you remember that.
1:41:13
I honestly, I don't remember either. It's been so long since we switched over, I don't remember, you know, I haven't used the WordPress site for quite some time. Yeah, I honestly couldn't tell you, Tim, I don't remember.
1:41:30
Okay, Tim, let me jump right real quick. So those are separate course, so csify is included on the online revenue system course, so it's not tied up on EGM or SDA. I so let me check and get back to you shortly. If you still have an active subscription.
1:41:52
Yeah, I think it was early on, and I think I was, I don't know if that was a monthly thing or not, but I usually,
1:42:01
yeah, it's a subscription. Yeah, that is right.
1:42:05
Okay, well, then I must have canceled out of that, because I'm not paying for it, but I know I had used it in the past, so maybe I did the scraping, but I only, but I never got all the I got the 100 names, but I didn't get the emails that went with it. So I don't know what happened, but
1:42:21
you might be referring to Cindy o 10.
1:42:25
No, no, it was, it was so she spy with the David Sprague. I was looking, yeah, I was looking to
1:42:32
that revenue system. Yeah, that's different. And you could always use lead, lead Kahuna as well from David. That's an alternative to d7
1:42:44
Yeah, I don't have lead Kahuna there. There was something that we did here through these guys that the Sochi spy was so she spy.
1:42:53
We also have website client spy, which we no longer sell, that also will pull emails in most cases. So we have couple different options. But what? Ronald, check,
1:43:06
okay, yeah, all right. And then, as I put that lesson,
1:43:11
oh, sorry, Tim, go ahead.
1:43:13
No, no, go ahead, if you want to add something to that. Oh, yeah, I was just
1:43:16
going to say lastly, you know, AI chat, Gemini, Manus, you know any of the AI tools you could certainly use those to pull, pull. Yeah, that's what I was another one, right?
1:43:31
I was gonna start with with those. And the, I think Nick might have done a thing on how to pull those off with a simple map, map search, then from there, with the auto, you know, once I do the emails, how do i What's the next step to automating the outreach?
1:43:57
When I put those in, put everything into a spreadsheet.
1:44:00
So I do have this, if I have these dozen or so in here, in these contacts, are they already getting automated emails or not? Or what do I have to do to turn that on?
1:44:13
Sorry, no, so you'll go into automations. Automations, yep, first step is just to turn it on, to go in. Go ahead and click on marketing. I don't know if you have go ahead and click on that folder.
This doesn't look right. I don't think I know you may not have uploaded the snapshot because these don't look like this doesn't look like the snapshot. This is something else. So that'll be the first step you'll want to upload the snapshot for SDI. Into this sub account.
1:45:04
Isn't that? Oh, sorry, so am I supposed to be down here in this no, no
1:45:12
rachika or Steph or somebody? Can you just drop a link to the training where the drop a link to the snapshot? That's in the training. See if one of the girls could just drop a link in the in the chat for you. Once they do, you'll go to that link, and that's where the snapshot will be. There it is. Kai just dropped it perfect. Thank you, Kai, just go there and you'll download the snapshot into your agency account, agency high level account. From there, you'll install it into this grand green witch sub account.
1:45:53
Okay, so I'm sorry, we're going back to it's, it's, this is the agency one, and I should set up an agency name, because I did upgrade to the full agency version.
1:46:05
You can do that. That's not necessarily not necessary right now. But see where it says account snapshots on the left hand side, there dark blue menu.
1:46:17
Yep, three more down. There you go. Oh, there it is. This one.
1:46:21
Yep, that's where you'll go. So you'll click that link in the training that rachika and Kai put in the chat, and then you'll go ahead and here's smart directory. That's 911 I would just go ahead and grab and grab the the latest one at that link, just to be sure. And then once, once it's in here, then you'll just load it into your sub account. So and in order to load it, you're going to go under sub accounts, which is right above it, right, right here, right. And then once you go into once this loads here, you'll click on the sub account name.
1:47:16
Are we supposed to see something?
1:47:18
Yeah, it should be loading your sub account. Yeah. So once it shows up, the name will be somewhere. Here you'll click the name. Once it loads, in the top right corner, there'll be a button, I think it says actions, refresh like that. And then inside here it'll say, load snapshot. There it is. So just go ahead and click the name. Go ahead and click Actions, and then right there, load snapshot. Yep, okay, exactly, yeah.
1:47:58
And then once I load that snapshot in, everybody that's in there,
1:48:03
yeah, well, you'll see the workflows. Those will go in there. It'll say SDA. I it'll be in a folder, I think it's just called SD AI workflows. There's inbound and outbound, I believe or No, no, so, sorry, system, system workflows. And I can't remember the other folder. There's two folders, and it'll be inside of, I believe it's the marketing folder. And you're looking, specifically looking for cold, cold listing outreach, I think, or cold email outreach, or it's one of those. You'll see it right there inside that folder.
1:48:44
Okay, all right. And then once I put that in the agency one, I can click on any of the other ones. So if I have two more domains towns near me, I do that. I have to do the same thing for each town that I want to create, right,
1:49:01
correct, yes, yep. And then
1:49:11
I think that's it. Okay, well, that's enough for me to work on till I see you next week.
1:49:18
Yeah, and Tom's got a great little starter video. I think it's about 30 minutes, something like that in the training. If you just watch that, that, it buzzes you through this entire process. It's probably, yeah, this is
1:49:31
the part. This is the part that I got. It's 39 minutes. And I, and I've watched it a couple times. I have, I don't know what hang up I have about that, but I that's where my brain gets fried. But I'll, I'll try it again. But thank you for walking me through that. And I'll, and I'll upload this part.
1:49:49
Too, awesome. Oh, and Kyle has dropped the drop the video link in the chat as well.
1:49:54
Yep, yeah, I've got that one hard coded into my bookmark bar.
1:49:59
I. Okay, awesome. Thank you. Tim, well, we're here on Tuesday. If you need more help, just call Yak. I'll be back. Okay, cool. Thank you. Yep, no problem. All right, coffee, it looks like you're up next.
1:50:13
Hey, Lou, so actually following up on the conversation you were having with Sarita about what she was talking about got me thinking. So we're just starting up with the directory and kind of orienting we're about to today start the workflows and such, but I would you recommend doing so we're trying kind of two approaches. One, is this the essentially out of the box. One, which is, you know, send the warm up and, you know, essentially how the workflow is structured, which leads into, so it's like one or two steps, essentially that, and then lead into the services pitch and then, but I was thinking to try the reverse as well, which I think you mentioned, you just mentioned, with Sarita, which is services pitch, and with the directory, maybe as a, you know, as a bonus, or something of that sorts, right? The question I had was, since we're just starting out, and, you know, should we be doing all of this in the one sub accounts, which is for the directory, or is it recommended to have, like, if we're even if it's the same kinds of people, as far as the niche and whatever, use a different sub account, because we have the our regular agency one, which is, you know, just the agency one, and then this One, which is the SDI director and everything like that. Is there any benefit to splitting them out or shoot? Or can we just have everything all in the one, as far as the different outreach types and, you know, all those kinds of things so we don't duplicate the list, the the lists and such, I don't know.
1:51:59
Technically speaking, you can run Yes, yes. You can run both out of the same sub account. Me, personally, I like to have it separated. One of the benefits of separating is that, you know, everyone that you load up into that SDA I directory, not all of those people are going to become clients. So you could potentially be, you know, loading up 1000s of individuals into a single sub account, and only a certain percentage of those actually become clients. So and usually what I like to do is like, do exactly that, load up the SDA. I do outreach for SDI inside an SDA, I sub account once somebody signs up, maybe they're interested in agency services, website, SEO, paid ads, whatever it is, once they say, Yes, I'd like to hire you for those services, that's when I now transition them out of that sub account into my agency sub account where I manage all of my clients that are agency clients, right? So I like to keep things separate. The other thing that's nice about keeping them separate is that each sub account you're all you can only run a single sending domain at one time through through an individual sub account, meaning that if I'm going to be marketing for SD AI, I'm probably going to be using the SD AI domain to send out emails, right? But if I wanted to maybe market my agency services, if I'm going to do that, out of the SDA, SDA i sub account, again, those marketing emails are coming from the SDA I domain, not my agency domain. So there's no way to have two different domains sending emails inside of a single sub account at this time.
1:53:47
Okay, okay, that makes sense, so I
1:53:50
like to keep things separate. And high levels made it really easy to move contacts through an automation from one sub account to another, so you don't even have to manually sit there and manually re enter all the contacts data into the agency, sub account, you can literally just build a simple automation that sends all that data over once they become a client.
1:54:11
Oh, really. Okay, I didn't know you so you could, you could actually, okay, so I didn't know you could do that so that that helps a lot. Oh, okay, yep. So okay, set up automation and Okay, so I thought sub accounts were, you know, siloed 100% but I
1:54:24
guess they are. They are siloed. But you, as the agency owner, the owner of the high level account, right? You control all the sub accounts, and so you can build an automation that sends data from one sub account to another,
1:54:38
okay, on the on the top level agency, you know, owner level, okay, got it the permissions, and
1:54:45
it's actually, it's actually inside the sub account. Under workflows, you'll be able to send from one sub account to another, yep,
1:54:53
okay, okay. And then the, we haven't started yet, but you know, we're. While we're here talking about it, the sending out of so I, I had, initially, I had started a email campaign outside for for just more broadly outside of, we in the healthcare niche, specifically right for the directory and everything. But we're testing for the voice AI through instantly. So we're running, you know, kind of a test right now. If can outside of kind of, I guess, some of the gymnastics that Italy instantly has, would it be, can we just essentially do the same kind of sending with cold emails and all that kind of stuff through the through the high level. Like the is there, is there? Is it robust enough? I know that you can't do a lot of some extra stuff, but is it good enough? I guess I would say robust. Is it good enough to just do cold email sending through high level?
1:56:01
I think so, yeah. I mean, I love instantly. I think they've got a great product, obviously, that's highly tailored, that's cold emails, all they do, and it's really tailored to that. And, yeah, so as far as robustness, no, it like the high level email tool is not set up the way that instantly is to rotate between email accounts and that whole thing, it's a single account, but I haven't had any issues. I yeah, I haven't had any issues with it. Personally, the one extra thing that I do outside of the high level system for email is I use a warm up tool that I just let run in the background, and the jury's still out whether that's helped or not. Because I've run I've run several tests where I do warm up or where I don't warm up, but for my agency email, I just leave it. I've had it now for a few years, and the tool just, it just sends emails on my behalf in the background, and it sends, I don't know, 50 or 60 emails every single day, and it just runs. So I that's the only thing outside of high level that I do for email, that's different. I would say,
1:57:25
okay, and okay, and then I didn't thought about this so you could only send from one email address, versus the benefit of doing, if you wanted to. For instantly, would that you could send them up from multiple correct, yep, okay, God, right. Okay, yep, okay.
1:57:43
I mean, you can accomplish the same thing kind of, it's going to be a lot more setup, because you'd have to set you'd have to have individual sub accounts, and each one of those sub accounts would have a different email account, right? But that's a lot of setup,
1:57:58
yeah, that's a that's a lot for that device, I'll just get somebody to do it. Okay. Okay, all right. So it sounds like when instantly is done, we'll probably just move everything into high level for the agency. We could have multiple niches, and then we'll keep test it
1:58:18
out and see, yeah, test and see what kind of response rate. But, yeah, I haven't had any issues. I know a lot some people do, some people don't. I'm really conservative and really careful when it comes to cold email. Like, I, I don't send huge I don't send vast amounts of emails. I I'm really careful. Like, I spend the bulk of my time curating the list and really, like, making sure every email address that I get is actually verified, and I run it through, like I told you in the never bounce tool, I said that earlier on this on this call, so I take extra precautions initially when I'm building my list, and I think that probably plays into why I have good responses, and I also don't have any issues with center deliverability either. But yeah, just kind of experiment with it, see what you get.
1:59:18
Okay, thank you. Yeah, no problem.
1:59:22
Hey, Jason, if you don't mind a question here about that, because I don't know if you were kind of getting onto this topic, I one of the things I've done to help with that, and I'm using GHL for my outbound is I set up different sub domains so I and, you know, warming them up and building credibility on those. And I have got three separate sub domains that I'm doing out cold, outbound with. I have a separate sub domain that I'm doing administrative correspondence with. Is that kind of what you're talking about?
1:59:52
Yes, exactly. Yep. I
1:59:55
figured that way I don't burn my primary domain. And if I do happen to burn. One of the sub domains, I just create another one.
2:00:03
Yeah, that's best practice, yep, especially with high level, yeah, you always want to use a sub domain when sending from it, but he's using coffee's using instantly, which with instantly, you can use different Google workspace accounts and different domains, and you can set it up and have it all running at the same time, but yeah, inside a high level, it's going to be all done through sub domains. That's the best practice.
2:00:30
Sorry, just to clarify, there so different sub domains within the same sub account. You can send out from different sub domains in the same sub account. Yes.
2:00:44
So example, yeah, go ahead. Jason, no, go ahead. Chris, go ahead. Oh, so, for example, in my case, my domain is fitness hub, fitness hub Chicago, so I set up a hello at reply. Dot fitness hub Chicago. Hello at info dot fitness, hub Chicago. You know, I set up something dot your domain, and that would be a sub domain that you can use for your correspondence. So, yeah, instantly is better, but you can do the same things. You just have to be a little bit more I don't know it's a little bit more complicated, but you can do the same things. Okay, was that clear? I don't know if I helped.
2:01:27
I think I get it, but I think, I think the separate so it's like, you can set up a lot of sub domains, but main outreach, like cold outreach, should probably just be one sub domain, and then the others could be transactional or administrative,
2:01:43
however you want to do it. I set up three sub domains just for outreach so I can cycle through multiple ones and build up the reputations on those.
2:01:54
Okay, I'll try it out. Let's see. Thank you for the additional information. Sure.
2:02:01
No problem. Thanks Chris for chiming in. All right. Mark, you have another question?
2:02:08
Yeah, one last question. Well, I got many, but I'll wait till next week with the chat widgets, you know, generates the code and all that kind of good stuff. I understand how to set it up, blah, blah, blah. Now, when you're creating the websites from scratch, it's really easy to integrate, but I've come across a lot of clients that have got smoking hot web pages, and the only thing they don't have is the AI phone number, AI assistant, and they definitely don't have the chat bot. So you they definitely love the idea of the chat bot and all that kind of good stuff. But now to insert the code into their existing website, you now have to deal with whoever built their website to begin with, and now you've just raised a big red flag, say, and they'll turn around and say, Well, what's he charging you for? The chat widget? We'll do it for half the price. We'll throw it in for free. I mean, is there any way of getting around that, or is it just like,
2:03:18
honestly, it's not something I would even worry about, I don't think I wouldn't even stress it, to be honest. Occasionally you may run across that scenario, but yeah, if they have somebody managing their site, and they haven't offered the chat bot to them up to this point, even if they were to say, hey, I can do it for half, half price. Usually, if you've gotten into a conversation and you've gotten that far to where they said, Yes, sign me up, they already, in their eyes, are viewing you as kind of the chat bot expert, and right, they're viewing the guy that runs their website as their web web, their website guy, right? Which are two different people, so you're kind of a specialist. So I don't, I mean, it may happen, it may not. I don't know. I wouldn't even stress about it.
2:04:10
Honestly, yeah, I would just, I've run into it both ways, because sometimes, like, the whoever's managing the website that they're saying, hey, great, just send over the code, and I'll just copy and paste it, email it over. They input it, and boom, it's there. And then the other times it's like, well, we can, you know, I get it all right. So it's kind of like, yeah, all right.
2:04:31
Positioning, if you position it as a commodity, if you position it, if you position yourself, and what you're offering as a commodity, it's a race to the bottom right, right if you position yourself as an expert, and what you offer as kind of an expert level service that is a that is like, kind of above and beyond what they currently have with their site. This is an addition to this is not to try and take over their website. Or to manage their website. This is a bonus to what they already currently have. I think it's all in the way that you sell and position it. But yeah, I think if done right, I don't think you're gonna have any issues.
2:05:11
Yeah, I actually start with the AI assistant, phone assistant, and once they have that up and running, then I'll throw in the chat bot, or chat bot, or chat widget, whatever you want to call it, and at that point it seems to work a lot better. But all right, just wanted your opinion. Thanks a lot, man. This has been great, of course,
2:05:31
see ya. Oh, you too happy to help. All right.
2:05:33
Satiria, okay, just a quick question. Ai assistant and AI agent and chat and voice, are they all the same? The AI system is that the same as the AI agent and voice? Are they interchangeable in title, or what are they two different phones?
2:05:55
It depends on who you ask. But agent can be multiple things. Agent could be looked at as voice only, or voice and chat, or it could be kind of like a task. Agent, you know, think of like what you would what you would offload to a VA, but an agent, an AI, agent, basically taking on those tasks. So agent, it's just kind of, it kind of depends on who you're talking to and what you know, what service you're reading. But the word agent can be thrown around in multiple different contexts.
2:06:36
Okay, so what is AI assistant?
2:06:39
Same thing. So the same, it's again, it's interchangeable. Yeah, I think agent and assistant can both be used in the same context. An assistant could be again, somebody, if you think about the types of tasks that you may try and hire a VA to do, maybe searching the web, booking plane tickets, like doing things for you that these AI agents or AI assistants can now do right given certain prompts and like basically prompted correctly, they can go out and do those searches and do those tasks for you.
2:07:18
Okay, all right. Thank you.
2:07:21
Yeah, no problem. All right, guys, I think we're going to wrap it up here. Thank you so much everybody for showing up. I think everybody had some great questions today. Hopefully it was helpful for everybody else on the line that didn't have questions. I think everybody probably got something out of this call. So that's always a good sign. Again, we're here every tuesday, same time, same place. Usually stay on for about two hours, sometimes a little bit over. Just want to get to everybody's questions, but Yeah, appreciate everybody for showing up. Happy New Year again to everybody, and we will see you all again next week, same time, same place. Oh, and if you if you do have questions in between now and next week, we've got our support desks. All of our support agents are fantastic. Kai Steph, rachika, Ron, everybody on the team is unbelievable, and they're all here to help you guys. So if you have questions, please don't hesitate. Reach out in between now and then, get your questions answered. Get those support tickets in so we can get you taken care of, and we will see you guys all next week. Thanks so much.