Transcript
0:01
Hello, hello and welcome everybody to the smart directory. Ai weekly Q and A Call. Jason, your normal host is a little under the weather this week, so I am here filling in for him. You know the drill. I see Shelley is already ready with her hand up if you do have questions. Basically, the way this call works is we will just go through one by one answer any of your questions, help you with anything you need help with within smart directory. The way you get in line for that is just hit the React button at the bottom of your zoom window, and then you'll see an option there to raise your hand. And in just a minute, I will start going through the list one by one, we do these calls every Tuesday at noon Eastern time. So if you ever have any questions as you're going through smart directory and using the app, you can always show up here every Tuesday at 12 Eastern and before we get rolling, one thing I would like to make everybody aware of here is that we are moving Tom and Nick announced a couple of weeks ago that smart directory AI is becoming its own separate company, and so there are some changes that are going to go along with that, all really in the interests of focusing more tightly on smart directory AI and What's going on building the software and continuing to implement the feedback that we're getting from you guys, but it will involve, you know, a few changes on the edges. One of those things is previously in order to access all of your smart directory, AI training videos, all the videos that show you how to install the app and add listings and all of that sort of stuff you had to go to your offline sharks, members area that is changing, so I will be updating that members area either today or tomorrow with a link to our new Help Desk. So if you go to smart directory.ai/help,
2:01
or even if you go to offline sharks.com/help which is the link that we were using for a long time, if you come here now, oh, I'm sorry, offline sharks.com/support
2:21
So this is the link that we used for a long time, just for all shark support requests. As you can see now, we are dividing this up so the the smart directory AI will have its own separate support desk, and if you click that, this is where you're taken. Not only is this replacing the existing knowledge base, and this will be kind of the home base for getting help, either from the documentation or from our team directly. But also this is replacing the existing smart directory AI members area. So basically all of the materials that were available inside of your members area, all the training videos, all the resources, all of that stuff is here in one knowledge base in one place, along with all the FAQs and stuff that we had in the previous knowledge base in one location, easily searchable. So I think this, think this is going to help a lot with being able to find what you're looking for, find answers. Obviously, we'll continue to expand this and improve this, but it really gives a nice, nice clean look, and seems to me to be a lot easier to find what you're looking for. And of course, you can still get help from our team if you need to contact us directly. These are a list of the the weekly calls that we have going on, including the one that we're on right now. And then also down here at the bottom, you'll see the Q, amp, a calls. This is where you can find all of the past call recordings as well. So as of right now, all of this stuff still exists in your members area at offline sharks.com but in the next day or two, it will be removed from there, and I'll just be putting a post there that says, hey, all of this stuff can now be found at this new location, and then in terms of the app, also, just so everybody knows we are working this Friday is the end of our the sprint that we're in right now. And there's some some pretty cool features and some little things that people have requested, some things just for usability of the app, giving you a little more flexibility. So over the next week or two, we will have, we will be pushing live several new items, and we'll be probably putting out an update video to tell you more about those.
4:35
Alright, but Shelly, you are up. Okay?
4:39
So this is just like, I'm starting out on some new adventure again, making this smart directory, right? So I'm going to share my screen. Okay.
4:57
Okay, so here. We are back in the pages that are for smart directory, right? And last week, somebody said, oh, there's a new snapshot. And I thought, Great, I'll upload it. So I did. And and all these pages that I made just reverted back to this default, right? So you have to be careful. You can't just blanket, do a snapshot, import if you've done a bunch of pages, if you've already made them, you make sure. In fact, what I probably won't do is import new snapshots, because I have no idea. There's so many things that you can uncheck and check, and I'm too lazy to do all up so, but the smart directory app is a different update, right? And that doesn't affect anything. You don't have to worry about anything when you update that, right? Am I correct?
6:18
I heard that you said you imported the new snapshot and then it overwrote your the pages that you had added to this funnel already. Is that correct? Right?
6:26
Yeah, which is something that people should be aware of, right? Because I did a lot of work on this about us and contact and all that so, but if you update just the app that doesn't change anything, right? Like, that's good to go. You can do that anytime, and it doesn't hurt anything. It just puts what you guys have been working on in there. Now, right,
6:50
correct. Okay,
6:51
good. So I'm going to share my screen, alright? So all these pages here are just the kind of the default that's in the smart directory right now. I gonna have to redo this one in the contact but that's fine. So how do I add and like, if I add a new page, how do I do that? Like, name for page, say I called it services. Is for fun, yeah.
7:22
So the way this works is we give you some default pages that are part of that snapshot that people, that most people are going to want for their smart directory site, right? And about page a contact. And then
7:33
right here, about contact, Terms of Service, privacy, yup,
7:37
yup, exactly, right. But what this is, is this is just a high level funnel, so you can add whatever pages you want to this funnel. You could build any additional pages that you want, and then, in order to put them on your smart directory, you just edit the menu section of your smart directory. You go to the menu builder.
7:55
I get that. I get So, but this is what I don't get. So let's say I named it services. What is this path business? What do I do here?
8:06
That's just if you want to give the page a specific URL, so if you want, you could put slash my services, or slash the best services, right? Whatever you want. If you want a specific URL for the page, but you don't even have to fill in anything. It will just create a path if you just click Create funnel
8:25
step, and then we just do slash services, right? Yeah. Or if you
8:29
already had another page called services, then it might call it services, dash two or something like that, but it will just make one for you by default. And then, if you want to edit that, you can, but you don't have to.
8:41
So now these are all blue, and this is green. Now, does that mean that there's this isn't connected, or what does this mean?
8:49
Nope, that means that that's the one you're selected you're so click on contact. Oh, okay, yeah, pick, pick a different one, and that'll turn green. There you go.
8:57
Okay. Well, that's really all I have for today, just I wanted people to be aware about this updating snapshots business. I don't think I'm like, Are you going to be changing the snapshot? Probably not that much.
9:15
No, not a ton. But it is always like we have a video in that that the help desk there about updating the snapshot, because there is always a risk. Anytime you update, you do have to be very careful to not overwrite if you've made changes to things. So we will let you know. We'll send out an email and we update the change log there. If we make any updates to the snapshot, we try to keep those minimal, because obviously there is, you know, everybody has to go and do it and and everybody has to worry about overwriting existing stuff. So we try not to change the snapshot too often.
9:49
Okay, well, you didn't send out. I didn't get an email for this December 16 one, so I had no idea about it. But it was somebody on the meeting that mentioned that there was one. So I went and got it, and you're not putting like you're putting the date when the snapshot finally gets into high level, but you're not putting the date on it in the the support so it just says Download snapshot. It doesn't say updated whenever or whatever. Just might want to be aware of that. It would be nice to kind of have that happening, just I don't know I I like labels on all my updates to know when they happened and all that. Okay, well, I'm done. Thanks very much, and I'll let somebody else have the floor.
10:47
Thank you, Shelly, okay, it looks like Matt is up next. Matt Fitch,
10:55
Hey, how's it going? Before we got booted out, I think Mark was ahead of me.
10:59
Okay, well, you did your good deed for the day. Matt Mark, you're up.
11:06
Hey, go ahead, Matt, I'll wait my turn. Thank you, though I appreciate it.
11:11
Sounds good, man, thanks. All right. Well, let me share my screen. I
11:27
I am having an issue setting up the Google API integrations. So it just, you know, this is one of the listings and their maps, and it just says it's not loading correctly. So I'm not sure what I did wrong. I watched the video, and I went through and I added these keys, and I did all the same things. I thought that I did it correctly, but I don't know I did it a few hours ago. Can you hasn't updated? Okay.
11:57
Can you go into one of those keys? I'm hoping, I don't think shows by default. If you just click and go in, I hope it doesn't. It's probably going to Okay.
12:12
Selected API, scroll down a little bit. Selected API's, geocoding, maps, JavaScript places. Yeah, all good there. Okay, and then just that IP, let me, let me double check on my side here.
12:33
On the other one, you've got both of the website addresses added,
12:38
yeah, the the full URL, like HTTPS. You know, it's not just the domain. Yep, in the video, you had the whole thing. So that's what I did, yep,
12:52
just about, let me double check these here. Yeah, can you go to that one? Just double check real fast the website.
12:59
You have to mark application restrictions, none.
13:04
Where's that? Application
13:06
restrictions? None.
13:08
Actually, it needs no website, but you need a catch all, all right?
13:15
Well, neither one of those answers are correct, so just hang on a second. That's what support told me to do when I had this issue. They said, change. Well, here's the thing so we could, we could diagnose by disabling those website the application restrictions. But the application restrictions should work. You don't really want to just use put a key out there without any application restrictions, because then anybody who gets that key could use it on any website and run up your bill on Google Cloud. So, Michael, you may be right that if we took out the application restrictions, it might work, but if that's the case, then we've got to get that fixed, because the application restrictions need to work there. Everybody needs those. So, so what should everything looks correct to me? What about honestly? Matt
14:15
had three people talking. We
14:16
didn't switch to the new place. Yeah, we didn't Google.
14:22
Will? I know, but the old one is still working as of now in our app is not set up for the new Places API.
14:29
The new one didn't work. I started with the new one and it didn't
14:39
I mean, you could try that. You could try to enable both, but it the only one that we're using is the original. We're not using the new Places API, so that's not going to matter. Matt, it looks to me like you've got everything set up correctly. Do you already have a ticket open for this with our support desk?
14:58
No. Okay.
15:02
Okay, let me make a note right now, and I'll have somebody contact you there. Hopefully before this call is even over, we'll get a hold of you from the support desk, and we're gonna have to look at what's going on and see if we can figure out why it's not working. I can't see anything that's jumping out as as configured incorrectly, like it looks.
15:23
Yeah, I had another quick question. Might not be an issue with you all. Might not be an issue with the all, but when I click the Reset Password button, I didn't get an email. I don't know if that's because my server blocked it, or has anybody else had that issue? Or is that the way
15:43
you mean a reset password from your directory site itself.
15:47
No, like, as logged in as a, no, I was logged in as like, a business claiming, yeah,
15:53
that's what I mean the front end of your site, right? Not, not in high level, but just trying to log into your website from the the front end of the website.
16:01
Yeah, like, like, as a, as a, as a, as a client, you know, or as a business owner claiming they're claiming their listing.
16:09
So, yeah, the way that that works is it's actually a workflow that's included with the snapshot that fires for a password reset. So there's a couple of things that you could check. Number one, check that that workflow is actually published. Number two, check that you've got email set up so that the email that that workflow is sending can actually go out. And number three, check that that workflow is mapped properly in the smart directory, AI app, so settings in the app and then go to workflow mapping, just make sure that where it says the Reset Password, drop down that the Reset Password workflow is selected there. Those would be the three main things to double check. Those are really the only three points of failure, right? Like either it's not mapped to that workflow, that workflow is not on, or that workflow is not working, which would most likely be because your email is not set up, understood.
17:09
I think it's because the automation was for a text and I hit my sending limit, so that's probably why I didn't get that text message answers my question, thank you.
17:17
Yes, yep, you're welcome, and I've got a note here, Matt, as as soon as I get a chance and get back on my computer, we will get a ticket started for you and reach out about the Google Maps API.
17:27
All right, I appreciate it. Thank you. Yeah, thank you.
17:35
Okay, Mark,
17:38
Hey guys, how's going? Hey, good. How are you doing? Well, I'm gonna share my screen real quick. All right, okay, it says replace current share, so I'll go ahead and click that.
17:53
Yeah, yep, that's fine.
18:01
All right, so I don't know if this has already been covered, so I apologize if it has, I may have missed it. But when you're looking at a category like, let's say American restaurant right now, my locals that are that aren't in a premium plan are coming up in front of anything that's in the featured plan. And I was wondering, can you, you know, modify that. I couldn't see any place within the app. I could reorder things, but I didn't know that I could actually modify I didn't know there was a default setting. So premium listings come up before free listings.
18:42
It should just go based on the order that you've set in the back end of the app.
18:47
Oh, so you you manually, then each time, let's say if you're bringing in hundreds of of new clients, then you have to manually go in and reset the order each time, right? Is what you're saying?
19:00
Yeah, yes, whichever ones you're making premium. And if you wanted those to be at the top of the list, then yes, you'd have to, if you just imported those, you know, today, at the end of your list of 300 businesses, then you'd have to move those up to the top of the list.
19:12
Okay, okay. Is that anything that's in the canny board to just automatically default featured images or featured listings to the top, yes.
19:24
Is it okay? I wasn't sure about that, but if it isn't, it should be, because I think that's a pretty good suggestion. That's something we could probably handle pretty easily.
19:32
I have asked for it for four months, and it's still not done, so upvote it please.
19:38
Yeah, that would save a lot of time for sure, just to have that default setting for that. So, okay, well, just FYI on one of the meetings I had talked about, I think I was asking Jason if there was any way to send your your list, if you had multiple emails for per account. If you could send through the, you know, smart directory GHL system to two and three and four emails for one business. Because, you know, sometimes you don't know exactly when contacts change which which one of the four or five email addresses you have is the best. And at the time, Jason looked at it and said, Yeah, unfortunately, go high level does not have a way to do that. And you really, there just really wasn't any logical way to send, you know, three email addresses and stagger them to one contact. Just let, to let you know if anybody's interested. I have cracked the code on that through the workflow. I haven't created an SOP on that yet, but I've got a lot of through this lead system I have, I have a lot of multiple email addresses per contact, and so now, through this new workflow structure, it's basically, it's a swap and replace, and then it restores the original primary email. I can send out the, you know, the welcome, the outreach, any of those workflows, and it will first send to the primary email, and then, you know, maybe wait a day, and then it'll send out to the secondary email, and the third and the fourth, whatever. So if anybody's interested in that, I am going to create an SOP on that that just worked for me. I don't know. Maybe that's not going to be anything that's of interest to anybody else, to throw that out there. So that's it. Yeah, yeah.
21:27
That's good. So are you just using, you're using, like, multiple custom fields to store the other emails, and then the workflow updates the main contact email. It like, cycles through them, yeah, yeah.
21:39
So it was a little tricky at first. There was really one, only one solution that I could figure out, and that was basically swapping, swapping. It updates the contact record. It swaps the primary for the secondary or the or the tertiary, or whatever email it is, and then at the end of that sequence, then it restores the primary back and then it goes down to the third email, and it'll swap, update contact record, go through the sequence, and then swap back to the primary. So do some testing. It's working. So again, I don't know if anybody else could use something like that, but it is a workaround for the GHL system.
22:22
Oh, yeah, yeah, that's great. So, well, you're in, you're in school there, right Mark.
22:29
Yeah, I think I haven't actually been on, but I think I do have an account there, yeah, so I need to get more active. Oh, okay, well,
22:35
I was just saying that this would be a good place for people to follow up maybe with you. You know, to discuss that that's the kind of that would be the perfect kind of topic for the school group. Yeah. Okay, cool. I see Chris says in the chat there, he's interested. So okay, all right, good deal. Well, awesome. Well, thank you for sharing that mark, and I'll take a look at that also. Lars, I heard your four months loud and clear. I'll take a look at that and see if we can get that rolling for you.
23:02
Sounds good. Thanks. Guys, yeah, thanks.
23:11
Okay. Paul,
23:16
okay, guys, I've got, I'm going to share my screen here, okay, if it
23:22
asks you, you can I think replace, yeah, the existing share.
23:28
Okay, I've got a couple issues here. One is this corner, the corner where it says 3c, 3c, R, E, this. Account is mad at me because I haven't been able to fix it. I've looked in the I've gone to the contact, I've been at the business details, and I can't seem to fix it. What's wrong with that corner? Paul, this should be separated the c3 and the CRE
24:07
with space between them, correct. Got it okay.
24:12
So I don't know where to go for that.
24:15
Can you go into your high level contacts? Yes.
24:23
I think I can wait. Let's go. I
24:43
So this is it, right here, business name and everything is right or correctly formatted.
24:54
Okay, can you click into that contact? Please do.
25:07
Okay, and if you go, can you go back to that tab with your site? Yep, just that next tab,
25:16
and then go to your homepage and run a search for CRE. Yeah, you're gonna have to do, just do the CRE part so we can see
25:35
that's all right, okay. You want me to go back. I just want
25:38
to see if there's another listing by chance, if they're if you've got multiple listings, but it doesn't look like you do, no. Man, that's a weird one. Um, okay, maybe if you can go back to that contact card, have you? Have they added any additional stuff to this listing, like blog posts and jobs and events and news postings, business hours, all that kind of stuff I have,
26:03
yes, okay,
26:12
because what I was going to suggest is taking off the business tag and then re adding it, and that should refresh. Maybe, actually, can you go, Paul, to that, to the back to that contact, and just give it a different name altogether, change that first name field and maybe just cut that out and put in any any other name, any name, just test or whatever you want there, all right, and save that.
Now, can you go back to that listing page and refresh that Nick? Next tab?
27:01
This here, yep, or
27:03
yeah, go back to that actual listing, sorry, back up once or twice, there, okay. Or go to,
27:21
maybe just hit the back button on your browser there. Once or twice you were on that listing page before, yeah, here we go. All right, and now do a refresh on this page.
Okay, we're gonna have to, we're gonna have to take a look at this one, Paul, because I don't want to the thing that I think would fix it immediately is just removing the business tag and putting it back on. But that's also you're going to lose any of the additional stuff you've added to that business listing. Yeah, I don't think it has anything to do with the space. Like, what's happening here is there's some disconnect between this listing and that contact.
28:04
Okay, so should I fill out a ticket? Yeah, okay. And then my other question is, right here, this, this image here is blurry. What is the what's the best way to is it the the format I'm saving it in. Like, if I save this in something other than p and
28:28
should be mine, I would if you could, maybe, if you could, up the resolution. So instead of, if we say 500 like, try a 2000 by 100 by by 1000 double the resolution that we recommend there, and then it will scale it down to the correct display size. But that might help if you're seeing some like some fuzziness in that actual image.
28:55
Okay. And then my final question is, I've asked this a couple times, even with Tom, but if you look at our at our as the as it works now, this is there a way that we can or you guys working to make this more consumer friendly. So when I have all these businesses on that are part of my Alumni Association, now, people are coming that don't have a listing, they're looking for businesses associated with with my with this community, and there's no real like. It doesn't even say like consumer sign up or, I know there's a login and register, and there is a way to register as a consumer. But I was wondering, is there any way to make this so you have to add new business? This, can we have add new consumer as well?
30:06
Um, I mean, we don't have that option available right now, but I think we're definitely open to ID Gaddis to make it more consumer friendly. Yeah. I mean, I think, I think at its core, like you know that it is something that we're using for a business to business prospecting. But the more attractive we can make the site to consumers, the more attractive that's going to make the site to business owners. So I think they support each other.
30:39
So I've gotten request. I've gotten requests from businesses to offer specials. So what I'd like to do when I'm signing people up, I sign them up as businesses, but and then we also have consumers that come in and they can have a choice, and I can record that in go I level as to what type of offers they're going to want to see, yeah, so, you know, by by these different, you know, I want to hear about, you know, nutrition or home services, or whatever it is, you know, I want to get those specials. So, yeah, that's what, that's what I'm that's what I'd like to build. But in the interim, I need to make it more consumer friendly somehow. So that's, that's where I am. I don't, I understand there's, there's not something right now, but I guess I should, and I think I did, put that on the board for, you know, something going forward, but I'll go back and and, you know, because I think I've changed what I want to see. So, okay,
31:51
yeah, and that would be great. Like I said, we're completely open to it. The more detail you can give us of kind of what you have in mind and you'd like to see. Yeah, we can definitely take a look at that and and we have been since we started these sprints at the beginning of the year, I guess in December of last year, we have been going through that board and pulling out more and more ideas to work on, to get live. So I know there was a while there. There was a few months where things were getting added to the board, and everybody had a lot of great ideas, but we were stuck on fixing all kinds of bugs with the software. We are luckily past that now, and we are finally in the process of really getting some of those ideas shipped. So the more detail you can give me in that candy board, the better.
32:38
Okay, I will do that.
32:42
Thank you. Awesome. Well, one final thing, Paul, could you go back and just to that contact and just change the name back so if we can get this fixed, the name of that listing doesn't change the test, okay, all right, and back, how you, how you, how you want it to be, even though I know there's a match on the front end right now and then we'll get that fixed. Okay, thanks for your help. Yeah. Thank you.
33:20
Okay, Sheila, oh,
33:24
hi, Cameron. We missed you. Didn't see you
33:28
for oh, I missed you too. Yes, I know it's there's been so much stuff going on with with separating everything for smart directory. So I missed you all too. It's glad it's good to be back. Yeah.
33:40
So anyway, I think mine is the last hand up. So I have an hour and 20 minutes to talk. So I just wanted to echo what a couple of people said. One was Shelley, and she said she heard it somewhere about the new snapshot. And, you know, I brought this up before, and Jason has spoken on my behalf. You know, instead of us having to log in somewhere every so often to see if there's something new, you know, we get plenty of emails from sharks anyway. Wouldn't it be possible to have a workflow where you guys, when you have a new snapshot. Just send a message saying new snapshot. All we need is those two words. You don't even have to write anything in the email. So we know, you know
34:30
that's something. Yes, huh, yep, okay, okay, yep,
34:35
yeah, sorry. Go ahead.
34:37
No, I was gonna tell you. So the we really we really, we haven't updated the snapshot in a while, and I think we've only sent out, well, just so you know, we've only sent out, I think, two or three updates to the snapshot. Now we have made little changes in between, but here's the, here's the trade off that that we make on each of those, and this. Is like if an email didn't go out in December. Here is probably why there was probably a missing period in a workflow, you know, in step 17 of a workflow. And we went in and somebody told us about it. Somebody complained that there was a period missing. We went in and put the period in and then exported the snapshot again. And so at that point that that date was updated, but on something like that, like it's just not something where the average user even needs to go and update their snapshot. They're little tiny typos and things like that. If we find those, we're usually not sending out a message to everybody, saying, hey, go drop everything and go update your snapshot immediately, because most people didn't even notice the thing you know, they don't even care one way or the other. However, when we make any kind of major changes, as we've done two or three times, then we have, every single time we've sent out an email saying, hey, you need to go update your snapshot. So I know that. I know the suggestions that are made here, and I think the like having a more consistent, you know, record of everything that's been updated would be good. But also my kind of underlying message here is, if you're worried about operating on an old snapshot, forget about it there anytime that we've updated it in any way that you need to go and update, we have notified you, and if there's been any updates outside of that, they're so small that we didn't even think it's worth sending out an email about that's basically the two categories that the snapshot updates so far have broken down into. So, yeah, yeah, yeah, just so, you know, you can relax if, even if you find out, like, oh, they updated it, you know? And I did, I missed it in January or something, which we didn't, but if we didn't tell you about it, that's because it's not very important update.
36:54
Okay, thanks. And then the other thing, yeah, you know, what Paul brought up was that, you know, but the login or register for the consumer. You know, that would solve some of the problems we had with with them claiming and, you know, all this other stuff, because you you know, we can easily tell them, you know, register as a consumer first, and then go ahead and and and register as the, you know, as the business using that consumer contact and,
37:27
well, that is, that is kind of the process right now,
37:31
yeah, but we don't have that button that's easy to see. So what Paul is suggesting would be good, you know, to to have that
37:43
register as a consumer, but, yeah, well, but in the current process, we send them directly to the consumer registry, like when they click the button, we send them to their listing page, and then when they click that button to claim their listing, that's where they go is to that that same page that they would go to if they were to Click Like, sign up as a user right the register page. So it's just a matter of changing that, that from a from a text link that says register to a button that says, you know, create new consumer, or add new consumer or something, but the consumer registration process and all of that that's already there. You have to register as a consumer before you can claim a listing on the site. That's what they do right now.
38:29
Okay, all right, thanks, camera, Yeah,
38:32
you're welcome. And also, I meant to say this earlier, when we were talking about that, that the what you can do right now, if you wanted to, like, set up where you're going to reach out to everybody who is a consumer on the site, but not a business owner, right? Maybe they want special deals from from local businesses. You can do that right now, just by using the custom field that is something like listing, listing owner, listing claim status or something like that. I'd have to look and see the exact name of the custom field. But if you were to go to your contacts and filter number one, filter only contacts that have the tag consumer. So now that's going to show you only all the consumers on your site, and then also filter by whether that that custom field for claim listing. Claim Status is claimed right. If it's claimed, then you know that they're a business owner, their consumer on the site who has claimed a business listing, not claimed that you know that they're a consumer. They're just a consumer on your site who has not claimed a business listing. So that data is does exist right now in a custom field that's attached to every contact if you wanted to sort those and just send out an offer that goes to consumers who don't own a listing on the site.
39:59
Okay? Thanks. Cameron,
40:00
yes, thank you, Sheila, anything else from your
40:04
end? No, I'm good. Thanks. Okay,
40:10
all right, Ramesh, hi.
40:14
I am relatively new to the whole thing we just started a month ago.
40:19
Yes, welcome, Ramesh, thank you.
40:23
I think about two or three weeks ago,
40:25
yes, yes, yes. So I have so far imported almost 700 800 businesses in the things, and I've done at least outreach, automation, send email whole cycle to at least 600 or 700 of them so far, but I've got one claim for business. So what am I go doing wrong? How do I get more people to look at to claim businesses?
40:59
Well, I would kind of work it from the start. So I think the first thing to look at would be those of those sites that you've of the numbers that you've sent out, how many have actually been delivered?
41:12
Yeah, so I have done that analysis I looked at so there are at least about 30% open, and then about 8% clicked. So it's not too bad, sometimes it is four to 8% click or so, in number wise, that's pretty sizable number of clicking. So I did in the middle, I did a separate campaign to those who opened but not clicked, and those who clicked to say, hey, you know you did something, and how about completing the process? Kind of email, yep. And still, I haven't got any, any one to I guess it is to do with probably because I'm new, people don't have any, don't I don't have presence, online visibility. So they look at, what is this new listing? And, you know, is this worth going for or not? Is that? Is that? Is that, what is going on? Or what?
42:04
Um, I mean, it could be a little bit, but most
42:07
who are starting these sites like, they're starting them fresh, right? So they're not starting with a bunch of built in credibility, or they're not, you know, famous in their hometown already, where everybody goes like, Oh, I know this guy. Most people are starting with that kind of, you know, a little bit uphill in terms of building a reputation and kind of building their credibility. What I would say is it's really hard to know. You kind of have to go through, like you said, that analysis each step, and then go, Okay, how? What can I do to to bump the numbers up on this step. So the first thing, the thing that's the first funnel that people are going to go through, where you're going to have some people that are going to make it, that are going to be successful, and you're going to lose some people. The first one is deliverability, just how many emails are even getting sent right, properly, delivered to their inboxes. The second step is going to be opens, which you've already been looking at, and seems like you've got pretty good numbers there. But the main thing there would be, what is the from name most people talk about when they talk about email subject line, and the subject line is huge. But personally, I think even more important is, what is your from name? Does it look like it would be a real person, that would be a local person that would be contacting them about this site? Does it look like a spammer, right? Is there anything there that would be turning somebody off or making them go? I'm not interested. I don't care what the subject is. I'm not interested in anything this person has to say, right? Or this looks like junk. So that would be the first thing I would look at, is the from the from part of your email, and then also obviously the subject line for each individual email, those are all going to contribute to your open rates, and then your click rates. And so that is obviously the content of each of those emails. How easy Are you making it, you know, sound for them to do what you're asking them to do? How much are they trusting that link? Are you giving them the link right in the email, or are you hiding it like, Are you are you making text clickable so it says, like, click here to see your listing, and then that link somewhere that's less trustworthy than saying click here to see your listing, and below that, putting the raw link just the HTTPS, www, dash whatever, right if they can see that link that they're getting ready to click, it's higher level of trust versus having to click on some text that they don't really Know the next is going to take them. So that would be something to look at. I'm using.
44:48
So I'm using the out of box, default automation that was provided, okay, and I have, of course, customized it for my business. And so it's very similar. Are looking like it has a link, hyperlink text which takes them to listing, okay?
45:08
And then you did say the important part, which is obviously going for both the open rate and the click rate, is customizing those emails as much as you can for your local area, so that when it shows up or your niche, right if you're working in a specific niche, but the more you can make those feel like they fit that person perfectly, and they're there, you know, if it says right in their hometown where they're doing business, then they're much more likely to engage with that email if you're mentioning, you know, a local landmark you mentioned that in the subject line or the opening of the email, they know this is really a guy that's here in in, you know, on Main Street, as opposed to somebody you know, in somewhere else in the world. So definitely customizing those emails to the maximum extent possible. But then the final piece is, sorry,
46:10
did I lose you, Cameron.
46:18
Oh, and Cameron is back, okay. Can you hear me? We can
46:26
hear you. Yeah, we lost you in the last minute or so. Yeah, Cameron. Oh, oops, your connection is flaky.
46:46
You're muted if you're talking,
46:53
testing, testing, testing, we can hear you.
47:01
Yeah, we can hear you now.
47:02
Okay, so the final piece would be looking at your site and what impression they're getting. This sounds like where you're at is you're getting a decent amount of delivered, you're getting a decent amount of opens, you're getting a decent amount of clicks. But what are they actually seeing when they're landing on that site, and and how appealing is that to them? And I think this is what Doran was mentioning in the comments, and it looks like he's showing now, Doran, do you have some specific suggestions there?
47:31
Yeah, that's what I'm looking for.
47:33
Number one is use the Google API and draw in images they come here. What is appealing about this page that they would want to claim this nothing. It's got their address, it's got a map, but make it look like them.
47:49
When you say Google
47:50
API, you mean Gemini. Gemini, no, I mean the Google API built in SD AI, you add your API key, then you go to a listing, you search the address, find their GBP update, and then you click the little G button next to the images. And if they have images on their Google business profile, it'll pull them in.
48:13
Could you show me? I mean, maybe, unfortunately,
48:16
I cannot. Oh, okay,
48:20
okay. Thank you so much. I think I was
48:23
provided, but that's the problem. They're coming right? They're looking at their their listing, and there's nothing appealing about their listing. The rest of your site looks really good, but their individual listings just look blah. So jazz them up a little bit.
48:40
Got it. Thank you so much. This is very, very helpful. I had no idea.
48:47
Yeah, and you can also remember one thing that people have done, and we may at some point, edit the templates, is they put a little bit more explanation in the templates for exactly how they claim their listing. Like more of a step by step. First you go here, you click this button, you put your you click here to register, you put in your name and email address, and that then click Submit. That will submit your claim request, right? So bull
49:16
is that? Is that available? Is that available somewhere?
49:24
What the value to them is of claiming that listing. We do that in the email templates, but the more you can get that across, the better, right? The more appealing you can make it sound to them to claim their listing. And then the second part of that is, How easy do you make the actual process? So the more that you can explain exactly what they need to do in order in their list, the more people you're going to get claiming. And as far as what Dorne was talking about, the you just connect the Google Maps API, just like you do for showing the maps on the site. And then once you. Got that connected, you can go into any business listing from your app dashboard, and you can pull in any of the listing, any of the images that they have on their Google listing, Google Places listing. So not only does that Google Maps, those API keys allow you to show the map of that business, but it also allows you to pull in any, any images that are part of their Google Business Listing.
50:24
Yeah, that that part. I'm lacking some knowledge there how to anyway, I'll figure it out. I guess I
50:31
know. Okay, yeah, we've got to help. Article in there
50:34
connecting Google API. I have connected Google API so it's not connection issue. The thing is, how to pick the images automatically.
50:43
So go, when you go into your app dashboard, you go into the business whichever one you want to select images for, and then you click on, I think it's business details. And then you'll see a field there that's at the bottom, like right kind of by the business description, it's the, I think the last field on the right
51:04
business detail, oh, additional images, nope.
51:09
It's called business details number two, I got that. Yeah, okay. And then scroll down the bottom, and you see on the right hand side above business description, which is the last item the right hand side link to Google business profile, right so if you've connected your Google API correctly, then you can just start typing the business name in there and find their Google business profile. And you just have to select it there and link those, then click Update, and then that will establish a connection between this listing and that Google business profile. Once you've done that, then at where the images are the same screen the business details, if you go to the business images section at the top, where it shows profile image and cover image, do you see those little black G buttons, yeah, if you hover over that, that will show you upload from Google. And so once you've connected this to a Google business profile, if you click that black G button, it will show you any of the images
52:15
some of the businesses are showing that there is no cover image, but some may have it. I see you got it? Okay? So I clicked on one of those G black button and it said, no, no image available.
52:27
Or did you already connect a Google business profile to that listing?
52:32
I have not. So could I share screen? Could I share screen? Please? Yes, please. Yeah, I will please. Thank you. Here it is. So I've gone into one of the businesses just like pick a random business.
52:47
Okay, so, yep, first step is scroll down to the link to the Google business profile,
52:52
right? I got it here.
52:56
Yep, start typing that business name. Is this a real business?
53:00
Yeah, see, I've got a phone number, I've got phone number, I've got website. So maybe I should take little bit yeah,
53:10
so I would just, yeah. I would just Google that real quick and make sure they have some images on their Google business profile.
53:17
I see, okay, let's try to do that. Let me do this, yeah, this is it. This is the one they have Google business profile.
53:25
Okay, yep, they've got images. Okay, so now you just go back and search that name where it says link to business profile down at the bottom right, yep.
53:39
Should I put the whole name? Maybe then my API linking is not correct, or what I don't know.
53:48
Yeah, it looks like there might be something not set up correctly with your Google API, because it should bring up, like, it should start automatically searching Google. It should show you all the like, as you type a it should start showing you a businesses, right? So there's something here where this is not searching Google correctly, probably your Google API connection. Now, somebody earlier had a problem with their Google API connection, and we're going to have to follow up on that there may be some bug with that right now, I haven't had a chance to look into it yet. So Ramesh, I'm not sure if this is actually something wrong with your setup or something wrong on our side.
54:35
Do your maps? Do your maps?
54:38
Yeah, maps work. Yes, exactly. Map Works fine. I have maps for many other businesses. For example, let me show you So, SV, thrive.com, this is my website, and I've got this businesses, if I click on any so. Here is map. So map is working fine, but not GBP,
55:11
okay, can you go back to that dashboard page
55:20
and right click anywhere in that open space and hit reload frame down at the bottom, reload frame, refresh frame.
55:40
Okay, all right. Now, can you just do it again? Go back to business details.
55:45
Okay, business details, yep.
55:55
And then just try to start typing this name again down in the link to Google Business Profile section. Okay, now it gave you an error. What is it? What is that? Does it tell you anything? If you hover over that little box,
56:12
no, it is strangely not even letting me type. Let me refresh the page again. It's not even letting me type that.
56:20
Okay, there's one thing that I thought of here that I don't know if this is the case or not.
There's one thing I thought of here, can you do you have a premium plan set up that has access to everything.
56:47
What do you mean? Premium plan in smart directory? Do you
56:52
have a premium plan? Yeah, a premium plan added to your smart directory that that gives the business access to all the features.
56:59
Yeah, I have two plans. There are two, two in my plans. There are two. One is free and other is premium, kind Yeah, featured listing, let's call it free and featured is like some paid, paid, okay.
57:16
Do you have any businesses that are on the featured listing plan right now?
57:19
I manually added it, you know, two of them. So, if I
57:23
go to, can you go to one of those? Yeah, so,
57:31
so this, so I did it, all of these things. I pulled the pictures from the Google Business Profile manually and upload, uploaded this.
57:40
It's not on. Okay, can you go to one of those two premium listings in the back end the dashboard, just like we did for the previous one? I don't think this is the problem, but I just double check
57:51
business fuse. Let's see fuse. Yeah, this is one of them.
57:59
You want me. Okay, now edit this one and try the same thing. Yeah, try the same thing that we did on the last one.
58:13
No, it doesn't search.
58:17
I don't know what it did. It doesn't do anything.
58:24
Fuse doesn't prompt me for anything once I type fuse. Fuse is the name of the business.
58:35
Okay, we're gonna have to take a look at this one. Ramesh. I'm not sure what's going on here.
58:40
It could be that has only added one Google API key, not both of them. Oh, yeah, that's a good idea. Lars, I
58:50
don't want you to do this on screen. Ramesh, because it's going to show your API keys. But if you stop screen sharing and then go to your settings and integrations.
59:02
Settings. Integrations, yes,
59:06
do you have keys added for both of those spots, website restricted and IP restricted?
59:12
I have for website restricted, not for IP restricted.
59:16
That's going to be our issue.
59:19
So I need so I went to that thing when generating the API key, and what IP am I supposed to put in for IP restriction? I didn't,
59:32
if you go, if you look in the app, it will tell you when, right near where you create those API keys, how to restrict API key. See that button?
59:43
Yeah, very, very good instructions how to do that.
59:46
I see, okay, okay, okay, I'll go through this, and I will add the IP key, and then I'll try this. Okay, thank you so, okay,
59:52
yep, that should take care of it for you, but if it doesn't, then submit a ticket and let us know so we can take
59:57
a look. Okay, sure. Thank you. Thank you so.
1:00:00
So much. Yeah, you're welcome.
1:00:09
Okay, hi, how are you
1:00:16
good? How are you
1:00:17
I'm good, I'm good. I'm having the same issue I had a few weeks ago. Again, this API, like I said, it was working at the very beginning and I hadn't had any problems with it, but then it stopped working, and this is what I get, and I put a ticket in, and it's so I'm wondering, you know, what is the update on the on the ticket? Last I heard that I can remember is about something about a bug in SDI, SDA. I let me share my screen so I can show you what it is that it's giving me Share,
1:01:19
okay and move you all out the way. Hold on.
1:01:29
Okay, this is, let me see, this is what I've been getting. This page can't load Google Maps correctly, and it again, it's been working. And then all of a sudden, a few weeks ago, it stopped working, and I put a ticket in, and the last that I remember, like I said, was that there was a bug in the system, but I thought that it was worked out, but it's still not, if you see working here,
1:02:02
Richie, Ruchika, are you here by chance? Yes. Kevin, do
1:02:07
you know, do you know about satires ticket or any update? Yes.
1:02:14
So there is a last message from Ron that when you set up your Google API key, did you connect your feeling? Okay?
1:02:25
And I sent a message asking what I didn't understand, how what the connection was with that, if he could, you know, I need step by step instructions. Okay, so,
1:02:36
so I think what we're wondering about is, when you sign up for a Google Maps API key, and you sign up for the Google Cloud Console, you get a free credit. But you do have to also connect a billing method. And actually, I think the way it works is you get a free like, you get a certain amount of free usage each month. So for most, for most sites like, you're never going to exceed the the free usage anyway, but they still require you to connect a billing method, and if you don't do it, then they shut down your your keys from working. And so that may be what's going on here. I see Sheila just said in the chat she had a billing issue with her API. That's what was giving her trouble for a long time. So I think that's what Ron is asking
1:03:27
you about, is Yeah, asking him to explain, to show me you know what he's talking about. How do I do that? Because I remember, if you go to, okay, go ahead. I'm sorry, console.oh. No.
1:03:42
I was just gonna say you can pull it up right now, and I can show you if you go to console. Dot, cloud,
1:03:49
I'm trying to, okay, hold on, just a moment. I'm trying to get this bar, this thing out the way here, always in the way, isn't it? Oh, goodness, man, it's annoying. It it really tests my patience. I don't like that. Okay, if I can get a hold of it, to drag it and
1:04:17
I want to move you. Okay, so I'm going to, I'm Sorry, go ahead. I'm going
1:04:22
it's console.cloud.google.com,
1:04:45
a and this is the project that you made right smart directory must be Yeah, and then, if you go to billing, i.
1:05:03
Yeah, I see it. Your trial has ended. Upgrade to pay account, to access free tier products, and pay as you go. Is that what that is?
1:05:12
Yup, so that's what you got to do.
1:05:15
You've got to get a payment method connected here, and then,
1:05:22
yeah, upgrade to a paid account to access free tier products and pay as you go. Usage, yep, that's what you need.
1:05:28
Okay, so I just click the upgrade, yep, and then it will
1:05:31
walk you through how to it'll probably ask you to add the payment method and all of that.
1:05:35
Okay, gotcha All right. Thank you, and I appreciate Ron and I'm sorry, pronounce the name again, rachika. Rachika. I appreciate them both. They're very patient with me, but I need detailed instructions when they answer me back,
1:05:52
yeah, no, that's completely fine. So that's all you should have to do if you continue to have any further issues with it. Just let us know and support and we can look into it more, but I think that's going to be your issue, okay?
1:06:06
All right, thank you. Yeah, you're welcome. Satire, thank you. And Ron, if he's on, yeah, all right. Bill was next.
1:06:20
Think Bill was next. Bill,
1:06:27
yeah, hi, can you hear me? Yes, I can hear you. Okay, great.
1:06:33
Just a question on general, I guess I have SDA I set up on one sub account, but I've got some other programs set up on another sub account. Can I transfer contacts and stuff between them? Or do I have to have them all in the sub same sub account?
1:06:58
You can transfer contacts between we actually, that's kind of what we recommend. We recommend using one sub account for your smart directory installation, and then if you want to have a sub account, like that's your main agency sub account with your agency website and and all of your you know, handle all of your agency invoices and things through that. We actually recommend you do that in a separate sub account, just to keep things a little cleaner and more organized. High level does have built in an action that you can put in any workflow that is called, I think, copy contact. Basically that's what allows you to if you want to automatically transfer contacts from one sub account to another.
1:07:44
Okay, your sound is went way low. Can you hear me? Yeah, much better.
1:07:50
Okay, so high level has an action called Copy contact, and you can use that in any workflow, and then that will give you the ability to like you can run any contacts through that workflow, and then that copy contact action will copy them to any other sub account you want. Okay, so you've just got to figure out where it makes sense in your process for people to go to the other sub account. You know how you want that to happen, when you want that to happen, but then you can just use that copy contact action within the workflows to actually make it happen automatically.
1:08:28
Okay, great. I was worried I was gonna have to transfer the whole thing and come up No, no.
1:08:34
And even if you did have to transfer everything manually, like high level does make it pretty easy to just export a CSV and then turn around to a new sub account and import that CSV. So that's a pretty easy process if, even if you did have to do it manually, but using a workflow and using that copy contact action just makes it easy.
1:08:54
Okay, great. Thank you. Yeah, you're welcome. Bill,
1:09:01
all right? Lloyd, hi, so this should be relatively minor. I hope I don't know exactly what I'm what I'm doing wrong. So let me share my screen. Okay? I
1:09:36
All right, I got your screen there. We're looking at the zoom window right now.
1:09:41
Oh, I thought,
1:09:49
there we go. Now I can see the back end of your smart directory site.
1:09:52
So it's a minor thing, but the fonts I've tried to go. Go in and just change the fonts to, you know, just improve the kind of look of the directory. And it doesn't seem like anything changes. So I don't know if you can see now the directory, but no matter what I do, the only thing that seems to change to the font size. I've tried, tried, you know, a bunch of different fonts that are in the listing there Montserrat pop in robot, Roboto, but the fonts at the at the top and these, so I'm and I've, you know, I've hit the refresh button. They've done all of that, and I'm not sure exactly why. It doesn't seem to change.
1:10:57
To be honest with you, I'm not sure why, either. It looks like it might be a bug that we're gonna have to get fixed.
1:11:07
Ruchika, can you please start a card for this on our side and see if this is happening across all the sites? Yes. Yeah. Lloyd, unfortunately, we're gonna have to test this on our side, and then if it does end up being the bug, we're just gonna have to get the dev team to fix that. I mean, there's not a lot of room for error here, right? You change the font, you hit update. If it's not showing on the front end, then it's probably a bug that we've got to fix.
1:11:40
Okay, all right, thank you.
1:11:44
Yeah, sorry about that, sorry about the inconvenience, but we'll check that out today and and get it over to the dev team and hopefully have a fix for you the next day or two. Thank you. Yeah, you're welcome.
1:11:57
Just really quick. Lloyd, a stupid question, but you are hitting update, right?
1:12:02
Yes, just want to make sure to check off all the boxes. I hit it a couple of times. It flashes quickly. Sometimes in SDI, you'll see the box across the top that tells you something happened. But the when I hit the update the bottom, it just flashes quickly down at the bottom. But yes,
1:12:21
I am hitting it, yeah, I just want to make sure, because I catch myself doing that.
1:12:25
So I do that and the mission after the change, then I also hit the refresh, because you need to do that sometimes with GHL. So I hit the refresh to make sure that the entire thing was going through, and still it didn't seem to change.
1:12:45
Yeah, yeah, Lloyd, we'll take a look at that and and hopefully get a fix out for you or or if we figure if something else is going on, we'll let you know.
1:12:57
Thank you.
1:12:58
Yeah, you're welcome. You.
1:13:05
Okay, I think we reached the end of the questions.
1:13:12
Anybody here? Have anything else? Any final
1:13:15
Well, I have one quick question, one quick question. Sure. So IP restricted. Google key as well an API key and website API key are going to be two different keys, I guess. So in console, in cloud, console, I already had the website enabled, so now can I duplicate that and just enable the I can't find a way to duplicate it, so now I have to go all over again to create a completely new again. Choose all the each API that I want in the library from the library.
1:13:51
Nope, once you've enabled those API's in your account, they're enabled.
1:13:55
So no, no, I only have one. I had one earlier, one API key, which was website restricted. I want to create one for IP restricted
1:14:03
terminology here. So the API's, we call it an API key, but really what we're talking about is a credential, and you have one credential that you created in your account. PIs, are those three services that you enable, the places, the maps, JavaScript, the geocoding, and enable those API's in your account. Then they're enabled in your account forever.
1:14:26
May I share a screen? My share screen? Sure,
1:14:29
yep, yes.
1:14:31
So you don't
1:14:32
have to re enable those accounts again. All you need to do is create a new key and then restrict it to the right IP address and then restrict it to those three APIs that are already
1:14:42
enabled, I do have to create a new key. That's what my question was. Yes, yep.
1:14:46
So you don't have to go through the library again and re enable those, those API keys, those API's, those already enabled in your account.
1:14:56
Understood. Okay, let me okay, then I don't need to share stuff. You just go to the.
1:15:00
Credential section, and then hit Add new API key or add new credential, whatever it's called in there. And then, instead of restricting it to those two websites, you restrict it to one IP address, and then you enable those same three API restrictions, so access Google.
1:15:20
Thank you. Thank you. So it will be two different entries in integration, setting integration right, two different keys, correct, yep. Thank you. Thank you. Cameron, yes, you're welcome.
1:15:41
Chris, yeah, so actually, just a quick question that about the topic that was brought up earlier. Do you know? And my apologies, I haven't checked a candy board about this, but do you know if there's anything in the works to provide a solution built in for swapping out those default images, or maybe including Lars, is automation into the training, or even maybe just pinning his post. It's come up with several times in quite a few meetings I've been in.
1:16:13
Yeah, actually, we've got a feature that's in progress right now of just giving you a place in the back end where you can set whatever default profile, profile,
1:16:23
yeah, no, I just want to check on that, because that, like I said, it's come up a lot. Yeah, that's why I provided the link really quick, because it's like, I've got it bookmarked
1:16:37
All right. Lifesaver, that's for sure. I know he's helped a lot of people, so thank you for highlighting that. And thank you to Lars, and hopefully soon, we will have a real solution, and we won't have to do any any work around it. All.
1:16:52
Awesome. Awesome. Yeah, well, that was all I had. Thank you.
1:16:55
All right, great. Thanks. Chris Dorn, what's up? Do?
1:17:04
I didn't know I even had my hand up.
1:17:09
No problem. Satira, I see your hand is back up. What can I do for you?
1:17:14
Okay, I had someone that came in on the consumer side and claimed the business, or claimed, you know, their their, their business. But how do I get them on the business side? And I accidentally approved them on the consumer side? I evidently, I wasn't paying any attention to what I was looking at. So how do I get them on the business side instead of them being on the consumer side?
1:17:49
Um, so I think what you're asking is, how do I add a business listing for a consumer who already joined the site? Right, right? Right? Okay, because that is what you need. So you don't want to add them instead, right? If you have a business owner who is going to claim a listing on your site, then we're talking about two contacts that have to exist in your system. That business owner has to exist as a consumer in order to be able to log into your site and to manage their listing. But in addition, in order to have a listing in the first place, there has to be another contact that is that business listing, so that the one contact is tagged business, that's the actual business listing. The other contact is tagged consumer, that's the user profile that the person's going to use to log into the site. So what we really need to do is if, if the person came and they signed up as a consumer, that part's All good. All you need to do is add their business listing to the site, or they could add it from their side.
1:19:00
I think I did, because they do come up, can I can I show you? Sure, yeah, let's see.
1:19:15
Okay, this 1am,
1:19:26
I in the right one? Okay, what I want is, Okay, where am I going? I need to go into smart directory, right? Or contacts,
1:19:42
um, I'm not sure
1:19:45
me okay to show you that both, oh, I think it's contacts, which shows what tags they have connected to them.
1:19:56
Okay, yep, contacts, okay. Do.
1:20:03
All right, so I want to search for, let's see I'm
1:20:24
okay, yeah, so they have the business tag is attached, which we did a week ago, and this is her name, which is under consumer, yep, Okay, let me see when I go to the directory,
1:20:49
did I fix this already?
1:20:56
Businesses, right?
1:20:58
Yeah, if you want to see like your claim requests or whatever, see,
1:21:04
okay, okay, so she comes up in here, okay, but it's showing pending requests, claim requests, one for each, and the side that I approved was the consumer, because I didn't add her on the list, so she came in through the consumer side, but it still shows pending.
1:21:31
This might just be a bug in our our dashboard, right here, in this in these stats, can you go to number two account owner?
1:21:41
Oh, okay,
1:21:43
so she has claimed this listing. She She's claimed and if, what about if you go back to the businesses,
1:21:50
but she claimed it under her name, like I said, and I approved it.
1:21:54
That's what is supposed to happen. Okay, okay,
1:21:58
so the consumer contact is always going to be the person's name a consumer is a person, right? The user of the site. So it could be a business owner, or it could just be a person in your town that wants to use the website, but it's always going to be a person, and then that person is going to claim the business listing, which has always got the name of a business, right? So in this case, your business listing is the hair witch, and the the consumer who claimed that listing is Teresa. Okay, this is all good. You're all good.
1:22:30
Okay, all right, thank you.
1:22:33
Yeah, you're welcome.
1:22:39
Sorry. One quick question, what are those API's that I need to include in the API key? Can give me a quick list.
1:22:48
Yes, they're in the if you look in that where it says all the info for the API restrictions, I think they're listed there, but it's max JavaScript places.
1:23:02
Sorry, sorry. Maps, JavaScript, yeah, yep, places, places, yes. And there is a places, new and places, API and places,
1:23:14
just places, just places, okay? And then Geo coding
1:23:19
is the these are the three. Those are the three. Okay, thank you. You're welcome. Yeah, seems like I created and I'm able to see now Google business profile, yay. Okay, I can upload image from Google business profile. That's a good progress. But then it's a map for the map, it said, oops, something went wrong. The page didn't load Google Maps correctly. See the JavaScript console for technical details. Now, what the heck is that? One one step forward, one step back.
1:23:57
You didn't change anything on your existing keys. On your existing key?
1:24:02
No, I didn't, but maybe it was showing. Okay. I'm not sure whether this map was showing this way, even for earlier or not. But why is the map not showing for this I don't know.
1:24:13
You can check one that was working, that you know for sure was working before, and let us know if you've got any any trouble there.
1:24:20
Okay, I will do that. I have to have to make sure. Because, okay, I'll check that, and we'll let you know. Thank you.
1:24:31
All right. Well, thank you everybody. If you have any further questions, oh, Chris, did you have another thing?
1:24:39
Yeah, just a follow up on satirist question for myself, because I actually had this use case and didn't realize it. I have a business listing. The consumer came in and created a credential as a consumer, and I sent him out an email that he needed to go in and claim the business. And he hasn't done that. I get the sense he doesn't know how, even though I walked him through it and. So how do I do that on the back end? So I can connect them and just say I've done this for you.
1:25:05
So there's two ways. There's the there's the easy way, which is more complicated, and there's the hard way, which is simpler.
1:25:16
So here's the easy way, it's you could go and log in as that consumer. So you've got in there, in the if you go to that consumers contact card, you've got their email address, and then you go down to the password field, and you've got their password. Go to okay of your site, log in as that consumer, go to their business page, submit the claim request, go back to your dashboard, approve that claim request, okay. Now claim business. Okay. The other thing is, as part of the voice AI snapshot that we released a month or two ago, there's actually a web hook in there that will automatically claim if you feed the the email of a business and a consumer to that web hook, then it will establish the claim relationship between those two
1:26:09
that I actually understand the first solution. So I think I'm going to go that route.
1:26:13
Okay, like I said that they were involved. There's a few more steps to it, but it's definitely easier.
1:26:18
Okay, all right. Thank you very much. You're welcome. All
1:26:27
right. Well, thank you, everybody. If you have any questions before we meet again next week, you can always get us smart directory.ai/help.
1:26:35
Like I said, if you haven't checked out that knowledge base yet, go there. We've been working a lot on that to really make that a one stop resource for everything you need related to smart directory, again, smart directory.ai/help,
1:26:49
and if you need to get a hold of our team, we are the support desk seven days a week. You can always get us there, just click the button at the top right corner that says, contact support, and then we will be back here next Tuesday at 12pm eastern again, or live Q and A. Thank you, everybody for being here. Have a great week. Thank you. Yup, you're welcome. Goodbye. You.