Transcript
0:00
Hi guys, doing welcome to the SD AI call. Glad everybody's here. We're going to go ahead and get started here. If anybody that's new, if you guys don't know the drill, bottom of the Google Meet window, there's a little hand icon. If you go ahead and click that, that allows you to raise your hand, and then we'll, we'll call on you in the order in which you guys raise, and we'll start jumping into some questions. And it looks like Azer looks like you're you're the first one up.
0:42
Hey, that Good morning.
0:43
Good morning. How you doing today?
0:46
Yeah, doing good. Yeah, so, um, yeah, so I have a few questions with our directories, of course. Okay,
0:53
please.
0:58
Oh, yeah, sure. So, the next one is I am asking if let me check, let me share my screen.
1:17
Of course, yeah, go right in, I you know, got
1:28
it. Okay, can you see my screen right now?
1:31
Yeah, I can.
1:32
Yeah, so I'm so.. my question is, what is the recommended thing to do with this one? So, is the consent should be checked all of this right?
1:45
Yeah, this is
1:53
so this business, yeah, that needs to be required. So the consent to receive marketing and informational texts, that is, yeah, you don't want that one to be required, that needs to be optional, so that's good, so that's turned off the display. So, what you're doing, what you're saying here is that you're showing that for both users and for new listings, so a user could just be a user of the site and not actually a business owner.
2:23
Yeah,
2:23
so what you're doing there is you're making sure that essentially what you're doing is you're collecting consent to market to both individuals. So in the future, if you wanted to have a marketing list, an email that goes directly just to your website users, you could do that, and then have a list, and an email that goes directly to business owners. You could do that as well.
2:45
Okay, got it. This 1d
2:50
and D and D SMS. I'm not sure. I can't remember what that is. I mean, I know what it stands, so DND stands for Do Not Disturb. Yeah, and essentially it's an unsubscribe. I don't remember, I don't just, I just don't remember why we would have that for the company. Can you hear
3:14
me?
3:15
Yes, Rachika.
3:17
Yeah, so this is when someone is not ticking the box on the forms, it applies the DND to if you're, if you selected email, then it will apply the DND to email or SMS or the calls. So this is DND section.
3:31
Okay,
3:32
based on their selection. Yep,
3:34
got it. Yes. So
3:36
let me, let me get something real clear, though. First, so based on their selection,
3:42
yeah. If they are giving the consent, so that is okay. If they are not giving the consent, that it will apply the DND for that channel.
3:51
Oh, I see what you're saying. Okay, so if they do not give, if they do not check the box, this automatically DNDs them exactly.
4:00
So it's up to you if you want to add a DND over there or not.
4:07
So, my question is, the DND SMS applies to emails and calls, right? The way,
4:16
whichever one you select.
4:17
Yeah, got it.
4:18
Okay, sure. Yeah, yeah. So, the next one is the this one, so it is. Is it recommended to check all of this on the acknowledge, acknowledge that that I'm the owner or authorized representative?
4:37
I wouldn't just because what you're doing is like so, regardless, inside high level, high level has D and D built in to every channel, so if somebody got an email from you and they didn't want to receive any more emails, every email that goes out from our system. Has the unsubscribe at the bottom of the email, right? As soon as somebody hits that unsubscribe, it's going to automatically DND that contact for email.
5:08
Okay, if
5:09
somebody receives a text message from you, and then they, and they reply to that text message, stop. That's a, that's a universal unsubscribe word, or the word end. If they, if they reply with either of those two words, it's going to automatically DND them for SMS, so I don't feel like there's a need to even put that here, because there's already options. Does that make sense? What it does do for the consent for the marketing, I do see why this, this, this is kind of helpful, because that is an optional box, and if somebody doesn't click that box, usually means they don't want to receive marketing messages, and if they're going to receive any type of marketing messages, email is the safer bet rather than SMS, so the fact that it's automatically DND them for SMS is a good thing, so, but for the first option, I don't feel like you need it.
6:04
I got it. Yeah, so, so is the options these are correct this way, right? So, is it ready to go?
6:14
Yeah, I'd say so.
6:17
Okay, yeah, sure, you got it. Yeah, thank you.
6:19
Real quick, Jason, those those options are also at the contact level. Yeah, that's what we just talked about. Yeah, yeah, so like in inside high level, all of all of your D and D options are available per contact. What this is doing, though, is this is taking it a step further, and it's basically saying, like, let's just use the consent to receive marketing messages, so that you can see that the required checkbox is unticked, right? So that means that it's optional, and what you're saying is, hey, show this marketing message to both new users and to business owners who are listing a business, but if they don't check that box, automatically just mark them as D and D for the SMS channel, which I was just telling Azure, I think that's a good thing, because in our all of our email communication we automatically have an unsubscribe link in it, this if you're gonna, if you're gonna DND automatically, DND any channel, SMS is probably the better one to do, rather than email. Yeah,
7:34
makes sense. Thank you. Yep, and yeah, and and the next one, so yeah, so the next one I have an issue with is the blog section category section is not showing on the homepage.
7:56
Oh, that's just a setting, so go back into your settings,
8:00
should just be
8:05
pull it up here. Go into under cities, I think it's under branding, and then scroll down, yeah, right here, so business tags blog section, so it says blog section on the homepage, oh, that is okay, you do have that turned on,
8:37
yeah, but if you preview it,
8:43
and do you have any
8:44
going,
8:46
and you do have blog posts published?
8:49
Yeah, yeah, shown, shown
8:56
right. But do you have any posts that you've created?
8:58
Oh, not yet, not yet.
9:00
Okay, that's why, yeah. So you need to actually create some blog posts first, yeah. And with that turned on, they'll just automatically show up,
9:10
okay? Because I am thinking, like, we, we do have, like, the template, right, like, for example, blogs on the other post, because our other directory. Sorry. Okay. Sorry. showing because our other directory has the like the templated one, yeah, show for seven. Oh, yeah, for example, this one, so the category is showing the templated blogs, the events, news feeds, jobs, so we do have like the same, we should have that the same layout with our other directory,
10:36
right? So those were like the demo, that's like the demo content,
10:40
yeah, this
10:42
is so what I'm thinking is, for some reason, maybe that the new one didn't get the demo content, or all the demo content, because blogs are going to be under each individual business, right?
10:53
Yeah,
10:54
right. So, if you just go into, just pull up your, your new site, and then let's look at scroll down for me just a little bit, okay. So those are definitely not demo listings, those are actual listings. And then scroll down, browse all Houston listings. So these are some demo ones. Yeah, so we've got Apex Legal, Redwood Electrical. If you go into one of those, so go back into high level into the eye and look up Redwood, so go to the businesses and then click on Redwood, yep, and so Redwood is a free listing, which doesn't allow blogs to show anyway, so even if that listing had an active blog, it wouldn't show,
11:52
okay,
11:54
because the plan that it's under, so you just need to go through and just double check that you actually have a blog that one of your listings actually has a blog post, and that that listing is actually on a plan that allows the blog post to be shown.
12:09
Okay, yeah. So, so what I can do is I will just make a new blog to that specific listing, for example, the Prim listing, so it will show up on the homepage, right?
12:21
Yeah. Yes,
12:23
yes. Makes sense. Got it. Okay.
12:29
Any other questions? Yeah,
12:30
yeah. I think, and the next one is, so is there a way, like turning off the caching on the website, because Safo, we have this same email logging in the same directory, so is there a way, like turning off the caching, something like that,
12:51
because you're having an issue with logging in?
12:53
Yeah, because we use, you know, the same email, something, for example, we use email for the Denver directory, email another email for the Houston directory. So, on this same Google Chrome, so is there a way, like turning off the caching on the website, the specific this specific software, like the Smart AI directory?
13:20
No, there is no, there is no cache, there's no clear cash option on the on the site itself, but I guess I'm confused as to where you're having trouble, is it logging into high level or is it logging into the front end of the website, the smart directory website
13:38
on the phone, then the smart directory website,
13:41
okay? Because you have multiple people,
13:44
yeah, on the same, on the same
13:46
Chrome instance, trying to login, okay? So, what I would do then, in that case, is I would just create new Chrome profile, new Chrome profiles, sorry, yeah, and each Chrome profile would then have its own user account that you could log into the SDAI site that keeps, that keeps caching clear, right? It just keeps it isolated per user.
14:15
Okay, so just your
14:17
Chrome profiles. Yeah,
14:18
I got it. Yeah, sure. And yeah, and I think the last one I have question is because I am planning to have this custom designs, for example, for our for our homepage, so is there a way, like if I do custom funnels and insert this as a homepage, so what is the exact way to embed the code that doesn't affect the automations, for example,
14:50
for the home page, for example,
14:52
because we have this automation right on the homepage, so I am planning to have a custom design tailored to. Our business, so is there a way, like not affecting the automations?
15:07
So, what's the exact automation that you're worried about?
15:10
For example, this one, like the search bar,
15:19
so that's not, that's not an automation, the search bar is just strictly that, it's search, so it's searching all listings within the system, that's what the search bar is doing. Yeah,
15:31
that's what I mean. Also,
15:36
so you know what,
15:38
so go ahead, go ahead. Sorry, you just want to create a custom page,
15:43
yeah, for the homepage,
15:45
okay?
15:46
Yeah, you can do that, and with there are several people that have done it, we don't have any training specifically around that,
15:54
yeah,
15:55
you know, we all of our training is basically around the template that we provide to you, but yeah, if you, if you want to go ahead and go beyond that, you're more than welcome to do so. And there are other people that have designed the site and the search and redesigned the search bar. There are several people that I can think of that have, you know, dev teams that have created a custom themed homepage and custom search bar. Yeah,
16:28
okay. So, what I'm, what I'm thinking about is the, the business on the software, something like that, that we need to, you know, to get those on the homepage also, I so the
16:43
featured listings right here that you're looking at,
16:45
yes, yes, also this one, so is it the automation also right?
16:51
No, that's not part of an automation, no, that's just it's just the software itself, so we just list your all of your featured businesses, so any business that is tagged featured is going to be listed in that section, and then other businesses that are claimed, you can see, are going to show up in the section below it, but yeah, there is no automation for that, it's just that's just the app itself, it's just a filter, it's basically saying hey, just show any, anytime a business gets tagged as featured, show it in this space.
17:26
Got it? Yeah, sure,
17:27
that's how it works.
17:28
Yeah, and also the last one I would like to clarify, because the Houston one is that's showing the business category branding. Yeah, so is it this. um, yeah. um, How can I do that? Like showing the business category
18:11
categories is under, are you talking about listing labels? I think that's what you're talking
18:17
labels,
18:19
right? Right, so that's under businesses inside of here. Yep, click on businesses, and then over the right there, where it says listing labels, is this what you're referring to?
18:32
Yeah, it's not showing on the homepage,
18:39
that should be under branding. Rachika, what's the setting for that? It's under branding. I just don't remember what it's called.
19:00
What is that, Jason?
19:07
Listing labels, so like the category section. What was that?
19:12
No, it's listing label now. It should be under businesses,
19:16
businesses, same this one, like bros by category. So this is not showing on our directory, right?
19:23
Yeah,
19:23
yes, so that needs to come from the listing tables, that is under businesses,
19:28
right? That's what I just showed him. Yep, but then, how do we get it to show on the homepage? I thought that was under, wasn't that under?
19:40
No, are you trying to show this on the menu builder or where exactly
19:45
page
19:46
on the homepage? I thought that was under the branding section on the homepage sections, but I can't find it. Yeah, it's not.. I don't.. I'm not seeing it there.
20:03
Um, you mean like all the listing labels are not visible there
20:09
on the other directory?
20:16
Just keep business by tag
20:18
that on,
20:21
yeah. This is a different directory, though. So it's showing on one of his directories, but not the other one,
20:25
but the other directory is that's showing the browser, the business category is
20:34
its business by tag on homepage, but I thought you had that turned on.
20:39
Yeah, this scroll down.
20:43
Yeah, no, no, it's going to be under branding. Yeah, yeah. And then scroll down to business by tag. Oh, you don't have it turned on. Oh, that's why. There you go. Oh,
20:54
yeah, let me check again.
20:56
That should turn it on. I just couldn't remember what it was called. Yeah, there it
21:01
is. There it is.
21:02
Walks on,
21:02
yeah. I think that's alive for today.
21:06
Cool.
21:07
Oh, yeah.
21:08
Yep. No worries, Bobby.
21:16
Well, I was wondering about the APT or the is there a way to like bring in events from another source, like you know, another company that's got a events calendar? Can you, is there any way to pull that in through another source or API or whatever events or something like that, from another, you know, I think they call it, I've seen it on a webpraise, a web website before on a WordPress years ago, where you can just plug into API or something, and it would bring in,
22:13
yep,
22:17
yeah, I see where you're going with this, Bobby, yeah, I've seen those as well, and typically it's through either a Google calendar feed, or I'm not sure who just mentioned it, but an RSS feed.
22:29
Yeah,
22:30
yeah, that's what I was trying to say. Yeah,
22:34
yeah, so we don't have that option with SD AI currently. There is no way to bring in outside events, so the way that ours work, it's just a one-time setup per event that has an event date, start time, and an end time.
22:53
Yeah,
22:53
but there is no, like, you know, so like, because a lot of times there's events that are, you know, that repeat or that last more than a single day, or you know, a few hours, those types of things, I think, are all great additions to the event section that we have currently, but we do not have an option to do that at this point.
23:15
Okay, just wondering about that, because it just crossed my mind via way to have that field up easy,
23:25
yeah, the only way that you could do it that would be kind of a workaround would be essentially essentially an RSS feed into a widget into basically a code block, and then you could create a custom page in the funnel, drop that code block onto the page, and then paste the code into that code block, so you would have to generate the RSS feed or the calendar events somewhere else using some other system, and get it as an embed, so like an embeddable code that you could then drop on to a custom page inside High Level that's also connected to your SD AI site.
24:14
Okay, and
24:15
then that page could then be available in the menu, right? And you can call it events, right, and somebody could click on it, and they could see a live feed on that page that was embedded.
24:30
Okay,
24:32
so that's a workaround, but as far as the actual events system that we currently have inside SDAI, there's no way to do that there, but I would definitely put that on the the canning board, because they're looking for ideas like that, like we've got, we've knocked out a ton of stuff recently, and that's a great idea, I think that's a really, really good ad,
24:59
I. Okay, well, that's all I got right now. I'm just trying to, you know, don't want to spill the beans, but I'm, I'm like by myself. I'm not motivated. I need a, I need somebody to bounce off of and work with, and I can't seem to find anybody that really fits the bill, you know,
25:24
right. Well, I mean, that's that's what these meetings are for, though, too. I mean, this is a great place to
25:32
really enjoy the meetings, just watching like the stuff that the other guy asked while I go. I learned three or four things without even saying a word, you know.
25:43
Yeah, and that's what's
25:46
good about the community, too. You know, all of our groups.. I wouldn't.. I would encourage you. I mean, if you're really looking for somebody to kind of bounce ideas off of, like you said, maybe accountability partner or an actual business partner, I would post that up in the group. I would
26:04
just,
26:05
I'll do that. I'm getting to the point where it's kind of like reminds me of Shark Tank, where people don't want to get part of their business up, but a lot of bigger business and littler share sometimes is more money than doing it all yourself and making nothing. You know, I
26:30
can guarantee you there are a lot of people in the group that would prefer to sit behind a computer screen, not talk to anybody, and just build and take care of the tech stuff, and there's other people, which I think you kind of fall into, which is you would rather be out shaking hands and kissing babies, right?
26:49
Yeah, building
26:51
relationships, because
26:52
what I do, I get trapped in this software stuff, and then I overdo it, and then all of a sudden I don't want to go back on the computer for days and I'll accomplish nothing, so I'm in a spiral, I need to get out and talk to people, because that's what motivates me, is to take calls and and answer questions and talk to people, you know,
27:20
like I said, I encourage you to post that in the group, and just let people know, hey, this is what I'm looking for, this is who I'm interested in connecting with, even if it's not a business partner just yet. Just look for like-minded individuals that you guys can kind of bounce ideas off of, you know, and with there's a ton of people in our community, a lot of really great people, and you're not alone there. There are a lot of people that struggle with the same thing, but there are also a lot of people that struggle with the complete opposite, which could be a great resource for you, and that could be a good partnership, potential partnership. So I would, I would definitely encourage you to keep coming to these, and then also just engage in the group
28:06
real day,
28:07
awesome. Well, if something else comes up, Bobby, we're here, so just raise your hand
28:13
again.
28:13
Okay,
28:14
John.
28:17
Yes, sir. It's Jason. How
28:19
can we help
28:19
you? Yeah, this is me, that's Jason.
28:21
Yeah, I'm new to this platform, so I can start it, and then I ended up studying, and then couldn't get some help. Then I stopped, and I'm back now. I can't even find my store, so I just need your help to see if I can find my store. I create, I end up creating two accounts now instead of one, so I gotta get back to the original one, so I can get started. Yeah,
28:51
sure. You want to share your screen, and we can kind of take a look.
28:55
Shoot, okay? Let me share, I
29:03
So you had you purchased SDAI, and you've got two different installs, and you're trying to find the first. Yeah,
29:09
yeah, I purchased, I purchased it, but then I couldn't get a key, and then I was challenged, and I left, and then I came back as I opened up another card instead of going back to the old one. Even I've been paying all this time, so now they want me to go back to the original one. I can't get back to it. I don't know, I can't find it.
29:30
And can you see my screen? Yes, were you able to submit a support ticket, John?
29:35
I did, but I can't even get those emails. That's they keep showing me, John, they're talking to you, but I don't see the emails, I don't see them, and I don't get emails.
29:47
Rachika, have you seen a ticket come through for John by chance?
29:52
Let me check.
29:54
Okay,
29:54
yeah, they're there. Even so, John, let's
29:57
go ahead,
29:58
and
29:59
yeah, yeah, let's go ahead and. Get inside of your high level account. Let's kind of take a look.
30:04
Oh, high level. Okay. Oh, that's why I should have gone. Hello,
30:15
Jason. Yes, and Steph, you also replied back to the ticket,
30:21
I yes,
30:24
to your ticket, and did we
30:29
get him his keys that he needs, or or what? What was what happened with the ticket? Can you just let us know?
30:40
No, actually, he didn't ask for the ticket, he just asked, How do I access my account? So she shared
30:47
initial ID, that was like in February or March, but then I couldn't get it, so I left it alone, I stopped.
30:56
Is his account under the SD AI agency, or is it, or does he have his own high-level account?
31:04
Let me
31:05
check. Is the under smart.. it
31:09
is okay. Yes,
31:10
we just started on june 28 so it's on a trial period.
31:16
Actually, that's that's the new one I just opened up, but I have an old one, that's what I'm looking for. The
31:22
older one should be under your Go High Level account, because we just started. Yeah, we just started the agency thing, so that should be somewhere with you on your Go High Level logins.
31:35
Okay, why don't you go? Yeah, go ahead in in the URL, go ahead and type in a pp.go high level.com a pp go high level.com Yep, it's a preview page. Yeah, go ahead and delete, delete everything after.com Yeah, just delete all of that, and that should take us to our login screen. There you go. So now let's go ahead and sign into your high-level account, so it's got to be in here somewhere.
32:32
This one
32:37
sent a text message. Sorry, I'm waiting for that message.
32:50
Yeah, no problem.
33:10
No, shoot. What the hell? I said, well, that's a different business, right.
33:20
Well, in the top left, where it says Health Vibert, yeah, you can go ahead and click on that. Oh, shoot, looks like that, there's only one. Okay, so this isn't the right one. So, what you'll do is go ahead and just log out of this. So, in the top right, on the top right, go ahead and click your profile image. Nope, just down from that, where it says JM, right there. Yeah, now click log out from there. Yeah, sign out. Yep,
33:55
okay.
33:56
And now let's try it
33:58
again. Okay, so I don't know which is which now. How did I end up here like this?
34:34
Okay,
34:37
okay, perfect. And then in the top left, where it says click here to switch, go ahead and click on that. Okay, now do you remember what the name of the sub account was?
34:53
Think it was that one, I think one of these two, I think. Either the first one or second
35:02
one. Okay, let's try. Let's give it a shot. See, well, that one's got smart directory right down there. I can see it at the very bottom.
35:10
Would it be
35:12
there? You go
35:19
now. Get on this later. Okay,
35:22
there you go. Yeah, so this is already installed. It's already got the keys. It's.. it looks like it's working. You can click the preview button in the top right preview right there. Yeah, that'll.. that'll open up a preview of the website itself.
35:40
Oh gosh, and Sims, not right now. Okay,
35:48
yeah, that's just a preview of of the site. So it looks like you haven't done any editing to the site yet, but yeah, it looks like SD AI is working fine. It's so I couldn't,
35:58
okay? So that's why I was, I think I tried to do it by that time he asked me for security call, I mean, no, no, the key, and Tom sent it to me, but I couldn't get back there, so I left it alone, so, so this.. how do I.. how I keep.. how do I get back to.. how do I get here? I don't want to get lost again, so I can. yeah, so just
36:21
go back into high level, go back into your high level account. There you go. And then, so this is the dashboard, what you're looking at on your screen right now. This is the dashboard for Smart Directory AI. Okay, so all of your settings for Smart Directory AI are right here. This is where you want to be. Businesses, missions, consumers, branding, all the settings are right up there. Yep,
36:49
yep.
36:50
Okay, so and then what was this again? This, my, this, this is
36:56
your page. Yeah, this is the default. This is what everyone's looks like before they customize the actual directory site, so you just need to start working on customizing it.
37:08
Okay. Thank you.
37:10
And then let me show you one. Let me get you one more thing here. This is put this in chat. I'm putting a link in the chat for you.
37:20
Okay,
37:22
see if you can open that up.
37:28
Make up the chat
37:33
right there. That on the right hand side, it's like a little chat bubble with a blue circle. Oh yeah, there you go, there's see that link. Go ahead and click on that link.
37:44
I don't see my replies. How do they reply to me?
37:51
Well, this link right here that you're looking at,
37:54
yeah,
37:55
this quick start guide. This is what you want to follow to get your site set up.
38:00
Okay,
38:00
okay, I'll do so. This will give you all the instruction on how to set it up, and it goes through step by step by step.
38:09
So, if I, if I go to help and I cannot get my messages, how do I check those messages from help the help desk, the
38:20
help desk, those should just be going to your email. I'm not sure what email address you, we have for you. Rachika, can you look up John's email and find out what email address we have on file for him updated?
38:35
Yeah, it's John mostly by the email, that's what they have. I think my father first last name.
38:45
Okay. No, I don't think we have your access. No,
38:54
but do you have an email associated with his ticket? You do, correct?
39:00
Yes, I checked through the email that we have on the ticket. Okay,
39:08
and do you not? Do you have access to that email, John?
39:11
Yeah, it's my personal email.
39:13
Okay, perfect. So that's where all communication will happen then. So, if you have any, any issues you need support, then that's the email that you'll get that support from, in the top right corner. Do you see the green contact support button? Great. So, yeah, if you click that, that allows you, that'll open up a page where you can submit a new ticket, and you, if you wanted to put a different email address in, for that's easier for you to check. You can do that on the next page after you click the contact support.
39:46
I did actually submit two of them yesterday, but I never got the replies, so.. but that's okay.
39:53
Sorry, I was cut off. So, what exactly are we trying to do here, because. John, we already sent the reply to your ticket. It was two. No, I never got the
40:06
email. I never got the replies.
40:10
No, can you share your email address with me here?
40:13
Okay, I will. I'll put in the chat
40:15
that we can. Yep, we'll make sure that you receive the reply.
40:20
I'll put a chance on I don't take people's time. Thank you. Thanks.
40:26
Thank you.
40:27
Any other questions, John? Or you think you got it now? You feel no, I
40:30
gotta.. I'll come back next time. Let me finish. Where start again, and then we go from there.
40:36
Okay. Perfect.
40:37
I really appreciate that, guys.
40:38
Of course, of course, that's what we're here for. You're still sharing your screen, so when you, yeah, there you go. Perfect. Awesome. No, no, no. I just wanted to let you know, I didn't want you to start surfing around while you're sharing your screen. So, all right, John. Well, yeah, if you have any issues, we're here every Tuesday, so hopefully now that you're logged in, you can start to work through everything. If you get stuck, like I said, we're here every Tuesday, so just come on back, and we'll help you out.
41:10
Thank you,
41:12
Garrett.
41:16
Can you hear me now?
41:18
I can. How you doing, Garrett?
41:19
I am incredible. How are you?
41:21
I'm doing well.
41:22
Good. I'm going to share my screen with you. I had one question, man. I hate that. Let me, I may have to share a couple of times because I don't like the way that that's being displayed. So, let me do this. And my simple question is, I've got a user whose address is not changing, and that's problematic. So, I'll share the way that it is displaying on the website first.
41:49
Okay. Okay.
41:51
And looking directly at the page, let me know when you can see it.
41:58
Yep, we can see it
41:59
all right. So, I'm going down here to the blog section, and in the blog section, well, actually job section, you'll see there's an advertisement right here on the right for personal chef.
42:14
Yep, the
42:14
address says El Fuego Cantina, it has got the wrong phone number, wrong website, all this stuff is wrong. Let me stop sharing for just a second, so I can go over to this other page.
42:31
Stop sharing. Start sharing
42:37
when I go to go high level back office, I and you let me know when you can see it,
42:45
yep, we can see it.
42:46
Okay, so for this, for that particular person, and there's only one listed, you see if it'll take me back, and I'm going to search them again. Okay, there she is. Okay, the holistic lender is who it is. When I click this person, there is.. let me go down here to general information. General information, and also what I'm going to do, so you can see this clearly, is I'm going to blow this up a little bit.
43:30
All right, so
43:31
there you go. That's perfect. Thank you.
43:33
All right, no worries, I know the struggle. Okay, so here the business name, the business name is the Holistic Lender. The website should say The Holistic lender.com It does not, and the address is
43:52
Cumberland.
43:53
Right, that's not what we're seeing. And again, I'm having trouble, so we're going to go back over here to this other website. So,
44:00
let's go into before you do that, let's go into Smart Directory, go into Smart Directory AI. So
44:07
now that's actually where I am right. Well, let me go back, so I'm following specific directions. Hang on. Okay, okay, there. there,
44:31
and then click on businesses at the top. This is one of my premium
44:41
accounts, was easy to find.
44:44
Okay, perfect. There it is. Holistic render. Yeah, let's go ahead and yeah, go ahead and click on holistic render. Yes, please.
44:54
Okay,
44:57
business details.
45:00
That's interesting. I wonder why it's not showing. So, there should be a tab for jobs. Can we go into your plans and see? Click on plans and make sure that that jobs are enabled under your premium plan.
45:15
Sure, let's go to premium plan here. Let's edit and next, yeah,
45:25
go ahead and next, yep, and then it should be in this list, just start scrolling, there's jobs, yeah, jobs is enabled,
45:41
right,
45:41
and this is the plan that that holistic lender has,
45:47
right. They've got the premium plan, which should show all of these things, and no, it's not. I don't get it. And somebody wants a premium, I think somebody wants a premium plan. Anyway, that I talked to this morning, so I want to make sure we've got this up and running, so that when.. so let's go back,
46:05
go back to the holistic lender again.
46:10
Okay? Did you want me to go to it in high level, or no? No,
46:14
please. Yeah, smart directory,
46:16
okay?
46:17
Please do. Oh, I'm sorry, Garrett. I meant inside of Smart Directory.
46:47
Sorry about that. Let me go back and let's go back to where we were, I Okay,
47:08
okay, so then go into the business section, so exit out of the plans here. So, if you just scroll up to the top, should be able to see it. There you go. Go back to businesses, and then let's go into the premium accounts, so we can find her or his. I'm not sure.
47:32
Yeah, she's number three there, easy to find. Yeah, she is.
47:37
Okay, so I think this is why. So you see, she subscribed to Dogwood Local Spotlight, and your premium that we just looked at was called Peach Tree something premium. So let's look at her plan. So let's look at Dogwood Local Spotlight. So go back to plans,
47:57
okay?
48:01
And then let's look at Dogwood Local, yep, and then let's do the same thing, go to next
48:09
local, does not have jobs activated,
48:11
okay, so that's why we can't see it on her profile, so we need to activate that,
48:18
okay, so I need to, and it's my wife, so I'm just going to upgrade her. Let's go back to businesses.
48:28
Yep,
48:30
premium accounts, edit, and account owner, it. I thought I could update the plan here.
48:53
No, you can do it from the other page. So, if you go back to businesses, okay, there is a thing that's just a premium toggle switch,
49:07
so she's already toggled premium.
49:11
Yeah,
49:15
yeah, you can change your plan right here, where it says Doug with spotlight. Just click on that, that should allow you to change the plan. Perfect. There
49:22
we go. Yep, that's what we're looking for.
49:24
That's what we needed. And I think, let's see.
49:28
Okay, now we can go back into her. Now, now, click edit on her business, holistic lender.
49:34
Okay, let me go back to edit on her business. Okay,
49:41
there we go now,
49:44
so let me go back to blogs. I think it's actually jobs.
49:49
Yes, it's under jobs. There it is,
49:51
and I can actually see it wrong, and I can edit it. That's what I need.
49:57
There you go.
49:59
Thank you, Matt.
50:00
Answers my question, and appreciate it. One other question that I did have was, as a matter of fact, I guess I'm going to have to come back to that question. Oh, I had a weird situation this morning, and of course I call it the mechanic's rule: your car never works until you take it to the mechanic, so until 12pm eastern standard time, my smart directory was displaying the generic view without all of my updates, but as soon as this call started, the it updated, and now it shows everything is as I expected to be. So, the any idea why that might have been the case,
50:42
so we did do a big push and upgraded everyone's sites to our new SSL system.
50:52
Okay,
50:53
and it could have been that your site was just cached in the browser, and it was you were looking at an older version after that, that push, that SSL push, and for whatever reason everything wasn't showing or displaying correctly. That's my, that's my, my best guess, because I know that's one of the biggest things we just did. So, but from here on out, we have no plans to change anything. That was a, we did a big upgrade across the entire platform, for, you know, for the SSL issue that we, that a lot of people had faced previously, and that is now fixed. We should never have any issues regarding SSL again. So, yeah, if you were seeing anything wonky with the site, that's my best guess, is that that's what you're running into,
51:40
Jason. You guys, I appreciate your help, and thank you again.
51:43
Yep, no problem. Garrett, happy to help.
51:46
All right,
51:48
all right. Santiago,
51:51
hey, what's up? How you doing? Good, good. How are you?
51:56
I'm doing good. How can we help you?
51:59
Okay, I'm gonna share my, can you see the, yeah, we got, we got your screen right. So my main question was three things about the same thing, you know. How can I take this, this out the plan type, so it doesn't show you know that the customers have a free plan, is there any way to take that out?
52:28
I don't think so, but we could, let's see, if there's a, we just, I hang on one second, here, let me see, where's that at display names, I What does that say? It says plan type.
53:16
Yep.
53:20
Now it doesn't look like it's one of the ones that's available. Okay, yeah. No, there. So, what I was looking.. what I was checking for is inside SD AI under settings we have a new section called Custom Names, and what this does is allows you to essentially customize the name of several different sections all across the site, and that's what I was checking to see if there was something in there that we may be able to change, but it doesn't look like there is under your plan types. The other, the only other thing that you could do, so you could update the name of it, so, yep,
53:56
like standard or some, right?
53:58
Yeah, exactly, exactly, yep, yep, all
54:02
right, and well, other things that are that I wanted to know, if is there any way to like make the clients do their own like listings on, you know, like languages that they, they can work with, you know, people, if people don't speak English, like they could put English, Spanish, I don't know, whatever. So that's
54:30
actually something that's in our development cycle right now. We're actually working through it. The we're we will be upgrading the SD AI app, so that you will be able to change it into various different languages. I think we are starting with Spanish, and there may be a couple other languages, but yes, you will be able to hear very soon, be able to change the language across the board on the site itself.
55:00
Okay, and the last thing I want to know is, there any way for the clients themselves to, you know, like edit this type of listings themselves, you know, so they could, yes, there is,
55:15
right? So, when I, when a business owner claims a listing, so they come in, they claim that listing, what that does is it creates a consumer account with the business associated with that consumer. They're able to go in, they have their own dashboard, they're able to go in and make edits, so they could add images, they can change the address, change the phone number, basically update anything inside the listing that you want them to have access to now, that's all controlled by the plan, so whether it's a free plan, if it's a free plan, usually it's a little bit more limited, but
55:48
okay,
55:48
you have ultimate control over that, so you can control what they have access to, what they don't have access to on a free plan and a paid plan, and that's all under your the plan section in the back end of Smart Directory AI.
56:03
Okay, okay,
56:05
yeah, they can once they log in, once they claim they create an account, then they're able to make edits.
56:13
Okay, cool. All right, that was pretty much it.
56:17
Awesome. All right, thanks, Sonia.
56:20
Thank you, thank you. Bye, Jason.
56:22
Yeah, take care. All right, Paul, you're up next.
56:26
Hi, can you hear me? Good, I can share my screen. You guys are so awesome that
56:35
you do
56:36
this every week, and you guys know your stuff. It's amazing. Oh, cool. Well, that makes us feel good. Means we're, we're doing something right,
56:47
a lot
56:48
right, I think. Yeah,
56:54
I, I've been neglecting this for a little while, and I want to get back into
56:57
it in a
56:58
big way when I go to, I don't know where to create the page that has the monthly and the yearly plans on it.
57:12
It's all, it's there by default. You don't have to create the page.
57:16
Well, that's not the URL for it, though. So, where, how do I find it?
57:23
Oh, I see what you're saying. Um, good catch. Let me see if I can grab that for you. This is the plan name. Oh, that's why it's because you have it on. I completely forgot you have it on external checkout, that's why. So, are you using a different platform to for people to pay? Oh, there you go. Yeah, you don't need to worry about it then.
57:50
Oh, okay. All right, then. My next question is, I, I want to have mine look exactly like Tom had it in the training, and it didn't seem like some of those options were available that he had in the upgraded plan and the premium plan to I need to create those myself or how do I do that,
58:15
yeah, I'm not sure what you're referring to, are you referring to like different things that were included in his plans, like customized, were included in his plans. Oh, okay, yeah, you can do that here. So just choose any one of these plans, just click the edit button next
58:29
to it. Yeah, I
58:32
yeah, if you go ahead and just click edit, and then just go ahead and hit next. You turn off external checkout, and so these are all the defaults, right? These are all included. And then go ahead and hit next. You're at the bottom, right? Yep. Actually, go back for me. There should be an option there. Scroll down to the bottom. Oh, it's under advanced settings, that's where it's under. Sorry, so close, yeah, close this box. So click on advanced settings, yeah, this is where it's at. So this way all your add-ons,
59:11
okay? So then, how do I edit the plans page here?
59:16
No, no, so it's just where we were just at, under price on price and planning, it's just those toggles, so if you turn it off, then it just doesn't display on the pricing page. If it's on, it'll show. Oh,
59:30
and it'll automatically put how many plans that I have, like his. Exactly, exactly,
59:37
yep, exactly. Yeah, so if you go scroll, if you scroll up to the top, and then just click on preview, click that preview button. I don't know if we'll be able to see it or not, but that'll open a live preview of your site, and from there you should be able to, let's see, where's it at? It's under I. Where's pricing? Pricing is going to be under more, so you should see your plans. Okay, okay. So, and then again, if you, if you want to display an item under the plan, but you don't want it included, that's why there's two different toggles, so it'll show, it'll still show it, but it'll show an x next to it, so it's not included, but you could visually still see it.
1:00:31
Okay,
1:00:32
that's what those two toggles are.
1:00:34
Okay. Then,
1:00:35
yeah, if you create a third plan, it will just automatically show up on this page.
1:00:38
Fantastic. Thank you so much. I had an interesting thing. Someone claimed a listing. It's a husband and wife. He's a chiropractor, she's a massage therapist. They each have their own website, but they use the same email address, and it wouldn't let it do it, because it said that already exists. So, I had to have her create another email address for her listing,
1:01:01
for her listing,
1:01:03
yeah, yeah,
1:01:06
because it was a duplicate, basically, because it was already in his chiropractic list.
1:01:11
Oh, I see what you mean. Oh, they, she was actually the listing didn't exist already on the site, she wasn't claiming it, she was trying to create it. Yes, got it. Okay, that makes sense. Yeah, that's how that's how high level works. So, you can't have, by default, you're not allowed to have duplicate contacts, and a duplicate contact consists of the same contact with either the same phone number or the same email address, that's considered a duplicate contact. So, that's hard,
1:01:40
yeah, any Anyway, you guys are awesome. Rachika, you answer all my questions. You're awesome. Thank you, guys.
1:01:48
Cool. Awesome, Paul. Well, thank you. Appreciate it. All right, Ramesh, it's been a little while. How you doing?
1:01:59
Huh? Let me unmute. Yes, thank you. So much, Jason. It has been a while.
1:02:04
Yeah,
1:02:05
yeah. Thanks. Sure. Good. Well, I wish there were more people claiming, and I'm making a lot of effort, but it's slow picking up, you know. Initially, I got a lot of success in claims and got a few premiums, but it has almost stalled now. I need to reengage, restart campaign. That's where I am at right now.
1:02:29
Okay, okay.
1:02:32
Anyway, the specific question I have today is this weird to Okay, do you see this
1:02:47
screen any way? Okay, do you see now
1:02:50
it's a little blurry on my end right now. I'm trying to see it.
1:02:56
I think it should come through in a few seconds.
1:03:00
Yeah, it's getting, it's getting a little clearer. Okay,
1:03:02
okay.
1:03:04
Looks like a text. Is it a text message? Text message.
1:03:07
So, I went to conversation, and there is some weird message today. I have listing content review notice. We have received feedback regarding some content being displayed on the page, blah blah blah. And looks like it is from Facebook, and this contact is not in my contact list, it's not associated with any business, and it comes through Facebook. Facebook message, am I supposed of
1:03:32
this?
1:03:32
That's definitely a Facebook
1:03:34
message.
1:03:35
It's a Facebook message, and it hasn't come to me directly anywhere. How do I see if it has come to me? Because see, if I think Facebook page that is associated with this account is, if I go to Facebook, this the page Thrive listing is the page right.
1:03:55
If you click on chat on Messenger, Messenger, Messenger, Messenger, new mess, it could be under new message request,
1:04:07
under new message request, right there at the top, or spam, click on spam,
1:04:16
see if it's one of these,
1:04:21
it's doing
1:04:29
something. It's trying to display all the spams, I think. Yeah, yeah, it does. It looks pretty. Looks like mr. Spam,
1:04:44
I think it most likely is.
1:04:47
Yeah, because I see another thing, I see another message I got on this SD Thrive, some email says on Meta for business, and this certainly is a spam. Is the private policy review notice a completely compliant, but if I really look at the, if I see the address from where it has come from, see, it is weird, is this is spam, right?
1:05:12
Yeah, I wouldn't trust that at all.
1:05:15
Yeah, Art Castell nine proxy.com So this certainly looks like, so looks like somebody's trying to spam me through Facebook messages.
1:05:25
Yeah, they did a really good job making that look official, that's for sure.
1:05:29
Yeah, I know. I don't know if I ignore it. Is it going to.. it says it will be logged after 24 hours, but this is three days ago, this message, and nothing is logged as of now. I mean, everything looks not click that this is anyway a PDF. Yeah, it doesn't.. I don't think it's a clickable link. Oh, it may be a clickable link. It is a clickable link. I'm not clicking on it.
1:05:54
Yeah, I would delete it. I would just delete that message entirely out of here.
1:05:58
Yeah, okay. Let me do that. This is crazy, I know. These kind of things nerve you, you know. As it is, I'm not getting enough progress in terms of names and this thing. And then I keep getting, you know, what happened two weeks, two weeks ago, three weeks ago, one guy got riled up, and my scraper pulled his business name and email ID, and all, and I put it on the business. He says, "You got my email ID exposed to the public, and you know that has caused a lot of spam coming to me. And I had to do some spam filtering for it. You got to pay me 180 bucks for this, and he has complained to FTC. He has complained to Arizona Attorney General. He started doing the digital harassment, online harassment, and wow, I was like flabbergasted. I said, first of all, I, I apologized to him, I said, I'm taking your business off this, okay? So, please, you know, it's all taken care. Anyone after that, he says, can you pay me 180 bucks? I said, then that's when I blocked him, and I, in fact, I sent a complaint of harassment to LinkedIn. He was messaging this through LinkedIn,
1:07:10
oh, through LinkedIn,
1:07:13
yeah. And he, there is a lot of conversations, I deleted everything. So, anyway, so these kind of things keep popping up because we are in this business of collecting emails from all sources and trying to make something out of it. Right.
1:07:33
Well, I mean, I mean, yeah, that's that's odd. That's the first time I've ever heard of anything like that.
1:07:38
We do. First time, I told him it has never happened to me before. Yeah, and he was relentless. He was relentless. You're so upset, angry, whatever, whatever.
1:07:52
Have you turned off showing email addresses on the free plan?
1:08:00
Oh, probably I don't know. I let me check. I don't think so. Is there a specific setting? Can I
1:08:08
to go under plans?
1:08:11
Plans relisting.
1:08:15
Yep. Hit next.
1:08:20
Yeah, I would. Yeah, there you go.
1:08:25
That seems right. Okay, okay. Another time, one of the person who went premium, she did not want the address displayed on the page, because she's an online business. This must be a common problem you must face. What is the guideline there? At least I had to manually go change the address, and I think I deleted. Sometimes it was having problem deleting the street address also. So what is the guideline, and how do I do that? If somebody wants to remain a location less, you know it's an online business,
1:09:00
right? What I would do in that case is I would just put a city and state, I wouldn't put the exact, just put the exact city and city, and yeah,
1:09:13
but when I scraped it, had the address, and so that's our default, and I went ahead and manually deleted the street address when requested, that's the right thing to do, right?
1:09:26
Yeah, I mean, you're talking about business that has either a brick and mortar location or what we call a service area, service area
1:09:34
business,
1:09:36
so service area business area businesses are, you know, everything from everything from online jobs, online companies to plumbers. She's
1:09:46
a wedding planner, kind of thing, wedding party rental company, but she doesn't want to be known for that town alone, because she wants to be known for broader, broader area.
1:09:59
Okay.
1:10:00
Okay,
1:10:00
I don't think that we have a setting will work for her, like countywide
1:10:06
or statewide,
1:10:07
statewide, but you could try that if she's trying to do it statewide, they could just add the state, so Arizona, Arizona, or you could try, no, I mean
1:10:20
California, I'm in California. That Arizona was cleaner was in Arizona. Oh,
1:10:25
got it. Okay,
1:10:27
I'm California.
1:10:29
Yeah, so I would do that's what I would try. For
1:10:33
her,
1:10:34
I think I was ultimately able to remove the street address, and she's happy with that. So, I think that problem is gone away, but I just wondering about any guidelines or service area based businesses.
1:10:48
We don't actually have a setting after service area businesses, so again, why the way that I, the way that I just be a city in a state, city in a state.
1:10:58
Okay, that's fine.
1:11:01
And also, is there any progress in terms of when I go to businesses? Is there a way to list only claimed businesses?
1:11:12
This is
1:11:15
a very, you know, otherwise it is lot of searches here and there are to go to contacts here. It should be very.. it should be like they should be filtered for, you know, claimed business. Just claim this. This is like all accounts, even three accounts are all say 9000 That's not what I'm looking for. I'm looking for about 200 claimed businesses.
1:11:40
Yeah, we don't have that yet, Ramesh, but that's a great idea.
1:11:46
Yes, please, please bump it up. Yeah, that will be awesome.
1:11:51
I'll put it down right now. So we're on the businesses page, I Okay, cool, cool.
1:12:05
Yeah, okay. And lastly, I'm trying this prospect. Have anyone use Prospect AI? There is some.. so I've taken this prospecting under Prospecting. There is something called Prospecting AI, or something, and is that something we used to have? You tried the.. I'll just put in new agent or something like that to find plumber roofing, electrical. Is this some.. is there some guideline as to what all to do with this to find more prospects?
1:12:38
I'll be honest, Ramesh, I've never used it,
1:12:39
never used it. Oh yeah,
1:12:42
I mean, it looks cool. I didn't even know it was here. Yeah,
1:12:47
okay, okay, no problem. No problem.
1:12:51
I've used the prospecting tool before, and I thought it worked great. I just never used the prospect AI supposed to
1:13:00
scrape and find new leads for you, you know, in the back. Oh, nice. Yeah, okay. Yeah, I would
1:13:08
say give it a shot and report back to us and see what it, what it's able to find.
1:13:12
I will, Jason. Thank you so much. That sounds really cool.
1:13:15
Awesome. All right, Ramesh. Well, thank you. Good to see you again.
1:13:23
Thank you, Jason. I'm always happy to be here.
1:13:27
Awesome, awesome, Bobby. Bobby
1:13:31
seems like you're getting an echo,
1:13:36
getting what? I'm sorry, Bobby,
1:13:37
bunch of echo going on.
1:13:40
Oh, there was, is there still? Are you still hearing it? I
1:13:44
think it went away.
1:13:45
Okay, okay, good.
1:13:48
Anyway, I wanted to ask if y'all ever got with high level and solve the problem with the entire screen, the graphics, whatever. What do you call it? Marketplace. Let me see if I can go into..
1:14:18
we're talking
1:14:19
about images.
1:14:20
Yeah, yeah,
1:14:21
media library, yeah, the media library that got sorted. I just, yep, should have just gotten pushed live, I think that's working now.
1:14:30
Okay, I just was going to look at it, and I just thought of it when I was sitting here watching. Where is that? Yeah, just go
1:14:41
into Smart Directory first. All you have to, yes. Well,
1:14:46
my, my mine was showing like 25,000 of the same image. I used that image in the directory, and it just showed up. Like 25,000 times I actually turned it into high level on a ticket, but I just wondered if I hadn't checked it, and it just kind of dawned on me to ask if y'all fixed it,
1:15:18
so the issue that we fixed that we were facing was at the listing level, being able to pull images in and add images directly into.. oh, I see that. Yep, so it looks like it's just
1:15:34
like 20,000 of them or something.
1:15:37
Wow,
1:15:37
and it's the same image over and over and over and over, so I don't know what to do, but I've turned it in twice to high level. I thought it might be connected to what y'all were having a problem with.
1:15:56
I don't know. Can you click on Smart Directory AI for me? Let's just go into one of the listings that's really strange, that's the first time I've heard of that, but the issue that we fixed was, I'll show you right here, when you pull up a business edit that first one Yeah, that's the one, huh?
1:16:26
Yeah, edit this one.
1:16:29
Yeah, go ahead and edit that one. Let's see what happens here, and let's go into business details. Yeah, and then just go ahead and click on that profile image, and that should load the library.
1:16:58
It's not doing anything.
1:17:00
No,
1:17:01
what about this? Oh, there it
1:17:03
is. Yeah, yeah. Go ahead and click on GHL Media. Yep, so there we go. So this is your media library,
1:17:11
so it goes directly in there. Well, it's not showing all those pictures in this one. Oh, they're number two.
1:17:20
Yeah, it's probably, yeah, that's
1:17:21
where it starts.
1:17:22
Wow,
1:17:25
that's crazy.
1:17:27
Yeah, and I've told them about it twice, but have no results. And you
1:17:32
only uploaded it once. I can see right there it says, yeah, 22,000 or 224,000 items.
1:17:40
Yeah,
1:17:41
jeez,
1:17:43
I'm glad they're not charging me for the space, or it may be going to my.. I don't know if that's connected to my Google two terabyte Google thing, and one time I tried to connect that.
1:18:01
Yeah, that's not an issue from us. That's definitely high level.
1:18:05
Okay,
1:18:06
that's strange though. I've, yeah, I've never seen it do that. And so, what happened? So, you uploaded this image, yeah, and then it just duplicated,
1:18:17
yeah,
1:18:17
itself,
1:18:19
yeah, just took off.
1:18:21
Wow,
1:18:22
yeah. So, Jason, that's a, that's an issue with Smart Direct these interface. Back to, to go high level, it's that's happened to me a few times. The other thing that's wrong with the media storage is that you can't get to the folders, everything has to be in the top level folder. So,
1:18:41
yeah,
1:18:42
which is another problem, yeah,
1:18:44
yeah, I noticed that didn't have any, any, any other folders or any levels in there, like it does with you go directly to it,
1:18:55
but you're saying that I don't know who that was that just spoke up, but whoever that was, if you could unmute again. You're saying that you've seen this issue, and you think that this is related to our connection with the media library inside High Level.
1:19:09
Yes, yes, because whenever I've done that, I've uploaded an image, and then it'll come in multiple times. For instance, the profile image, especially, I've got it multiple times, the business tag images is in there multiple times, so it's an interface problem, I think, between Smart Directory and Go High Level.
1:19:30
Yeah, okay,
1:19:40
I'm just capturing this right now I. We haven't talked about the folders, though. I do like that idea. I think that's something that once we get this upload thing sorted out, if that is indeed a bug on our side, yeah, being able to have access to the folders, the same folders that you've created, that would be really helpful.
1:20:23
Got a question, Jason. That isn't that, wouldn't those be considered the default images or for both the profile and the cover page until you upload whatever image that you want for that business?
1:20:40
Yes, correct. That is correct.
1:20:48
It's let's try to upload something and see if it's something shows up. I can find something.
1:20:58
Yeah, that'd be good. Do
1:21:10
Okay,
1:21:16
do they have a Google profile
1:21:21
now? This is just an image off my hard drive,
1:21:26
so go ahead and close this,
1:21:29
close it,
1:21:30
yeah, close the media library, Bobby. And then just let's go ahead and just refresh the browser, and then let's open that media library back up, I Besides this one listing, have you seen it with any other listing?
1:21:48
No, it's just that one,
1:21:50
just that one,
1:21:52
that one time so far. Anyway, go back to
1:21:56
businesses,
1:22:01
and then go edit that one one more time. Business details, yeah, it's just showing once there.
1:22:18
Yeah, there's no folders.
1:22:22
Let's go. over to the media library inside High Level. Let's just double check it there.
1:22:27
Yeah, and it probably won't show until you select it to actually add it into Smart Directory. It's probably that's probably when it'll take effect when it'll probably do something.
1:22:36
Oh, you just
1:22:36
added an image, so that's not going to go,
1:22:40
okay, so is there a listing we can test that with Bobby? Do you mind just adding that image to a listing,
1:22:51
adding this image? Yes, correct. Do it in here or do I do it in inside smart
1:22:57
directory?
1:22:58
Yeah, okay,
1:23:00
yeah, if there's a listing that we could just test that with.
1:23:03
Sure,
1:23:04
so we've tested uploading it, and doesn't look like it's duplicating it during the upload process, but yeah, maybe there's some sort of a relay that when you assign it to a business, it just pushes that image multiple times back into the media library for whatever reason.
1:23:31
Okay, double click, don't work right. You just have to,
1:23:36
yeah, no, you just, you just have to save it. It's behind the Google Meet window, the button. button in the, it's down that bottom right hand corner, that's why you can't see it, because that thing's in the way. Yeah, so use selected,
1:23:55
okay? Did I select it? Yeah, that's it,
1:24:01
okay. Okay, this is not saved, so let's refresh the browser again,
1:24:17
and of course it's intermittent, right? Doesn't happen all the time,
1:24:20
right? Yeah. yeah,
1:24:23
that's like what Garrett was saying earlier, it's the cars working, or your car is never working until you take it to the mechanic on the left hand side, there, Bobby, let's go back into the media library, I Okay, so it didn't do it this time. All right, was there anything different that you remember about when this happened?
1:24:58
No, it's been. It's been over a month, so I can't remember any details.
1:25:03
Okay, so it was a little while ago. Yeah,
1:25:15
okay. Well, I did write it down. I'm going to pass it along to the team. I'm going to have them take a look at it, and see if there's something there. Who was the other person that was speaking? Was it Tuck? Was it Tugio? Tugtopia is Pierre, Pierre, Tucktopia. Yep. Hey Pierre, so when's the last time that you experienced this issue?
1:25:38
It's probably been at least a couple months, because I did it. It happened to me on the business tags. I was like, why I got so many business tags here. I only put it in once, and I think one other thing, it did it too. But I was like, you know, forget it. I'm not worried about it. I'll deal with it later. Yeah,
1:25:54
so it might be something that was an issue, and maybe it's been fixed since Bobby, since you said that, that the last time you did that was about a month ago, so I'll still pass along to the team and see, but I do like the idea of the folders. I think that's a really good addition to the media library being able to access those folders directly from SDA. I think that's that's huge. I think we should definitely be able to pull that in, that way you guys can keep all of your images organized in different folders,
1:26:28
right? That could be great. Yeah,
1:26:32
that would be really nice. Okay. Well, I wrote that down, so I'll pass that along as well.
1:26:37
Okay.
1:26:39
Anything else, Bobby?
1:26:41
No. no, now that was it. I'm just trying to find where, where the meeting went.
1:26:52
Okay, well, if you were
1:26:55
Pierre or anybody else on the call, if you guys do run into that issue again, you do see if anybody here sees it duplicate an image multiple times like that, please let us know, so I can run it down. If you guys see that happen, especially like if it happened a few months ago, then you know I'm not super worried about it. We've already captured it here, and I'm going to pass it along to the team, but if it's an issue that continues to happen, or that's happened within the last week or two weeks, definitely let us know, because I want to run it down for each individual person where that's happening and try to figure out what's going on there,
1:27:29
so
1:27:30
I'm Jason.
1:27:31
Yes,
1:27:32
sorry to interrupt. So that was a known error, actually, which happened, I believe, last month, and it was from the go high level, and they, they were supposed to fix it, and they fixed it. Now it shouldn't be like showing again. It shouldn't appear again.
1:27:52
Was it like a duplicate web hook firing? Is that what it was?
1:27:56
No, it was like, as soon as someone uploads any image, it was like duplicating that image multiple times inside of the media library,
1:28:06
interesting. So that
1:28:07
was the error, so that was from the go high level, but not from the smart directory AI.
1:28:13
So it was an I was a high level issue. Okay, and you're positive that has been that has been fixed,
1:28:19
that has Netflix, JS correct.
1:28:21
Okay, awesome. Okay, cool.
1:28:24
Like, go high level, like it was not for all the Go High Level accounts. It was just because they, we have some specific sort of integration with Go High Level for the Smart Directory AI. So, it was just for the Smart Directory AI customers, but not for the others. Yes,
1:28:42
got it. Okay. Awesome. Thanks, Rachika.
1:28:46
Well, is there any way that, anyway, that y'all could send a message to high level, because I've already done it two, two times, I know of for sure, but they haven't cleared out those images, and there's I know 20, you know, 200,000 of them, you know,
1:29:08
right? Yeah, and I don't believe there's a bulk delete inside media storage, is there other? They
1:29:17
supposedly escalated it the last time I told them, and they said they would clear them off, but that's been over a month ago. That's why I thought of it while I was just sitting here listening. I thought maybe I should check that and see if they're gone.
1:29:35
Bobby, what's the.. Can you share your screen one more time, and we could look at the image name? I want to see if it's this, if it just gives the same name for the image, or if it's a unique name. If you don't mind, Sharon. Yeah, go, and then on the left-hand side, just go into the media storage library again, inside High Level, do. And then in the top right, instead of instead of visually looking at all these, yeah, click it to the list view, here we go, and then let's look at these images, because on this view we can see the actual file name, so
1:30:22
it didn't show an image
1:30:24
on the far right. You can, you can select how many images we see per page. Right now, it's just set to 10. You can up that, see where it says 10 per page to the far right.
1:30:36
Oh, okay,
1:30:38
yep. So you can bump that up, and we could see more images. We should be able to see there it
1:30:48
is. Yeah. Oh, so it
1:30:49
does have different file names. Darn, I was gonna say we could just do a search for that file name, and then we could just do bulk delete. You could select them, you can just like
1:31:03
select,
1:31:04
yeah, and then you can go and do a delete action, but that's going to take you a long time,
1:31:10
20, yeah, that many of it would take days. Well,
1:31:15
hang on, hang on, the beginning of the of the file name is the same business underscore 1717 721 that's the same on all of them. Do a search for that, so just copy that, put that into the search bar and Not gonna work,
1:31:44
of course. That's not
1:31:46
gonna work. Darn. Oh, well. Well, that was my idea. Sorry, Bobby. I thought maybe we could, yeah, we could search by the file, and then we could just do a bulk delete on everything, but
1:32:00
I Wait a minute,
1:32:07
that didn't help either, I
1:32:24
Not sure what that is. Try to name a to z.
1:32:27
Okay,
1:32:28
I don't know. Oh, that's just filtering.
1:32:30
Yeah,
1:32:31
yeah, never mind either. Shoot,
1:32:36
okay. I'll say,
1:32:40
yeah, definitely. You'll have to, you'll have to reach out to them and see about, yeah, see if they can bulk delete on their end. Unfortunately,
1:32:54
that's crazy.
1:32:59
Yeah, that's that's a bummer. I thought for sure it
1:33:03
brought in a whole bunch of other images too. I don't know, it actually.. I know it brought in these other ones too, that. but it did leave off, it didn't get the first ones. I wonder if I could, is there any way that I could pick all them at once now.
1:33:37
Well, that's what I was trying to, I was trying to do by, by searching for the file name,
1:33:44
it actually did pick it, actually did pick some other ones that were duplicates too, but the real ones, the ones are not in this list, it's just the ones after the first four or five are the real ones, and so it just delay if we could choose all these, it would work.
1:34:15
Oh, I see what you're saying. So, in your media library, maybe the first 10 images are actual images, and then everything after that is
1:34:24
duplicates,
1:34:25
is duplicates. Okay,
1:34:27
see, well, well, you're not looking to screen anymore, but I see all these other ones that are duplicates too.
1:34:37
I mean, if you wanted to, then I mean, it depends on, I don't know how many listings you've active listings you've got live, but if you only have a few,
1:34:47
I picked the on the top, the check, and it checked them, it just says 40 are selected, so I can do delete 40 of them,
1:34:59
right. Yeah, you can definitely do that. I don't know. Is there an option? Can you delete more than 40, or is it just..
1:35:07
I think 40 is the most.
1:35:09
40s
1:35:10
allows you to on a page down at the bottom. Yeah, 40 is the highest number.
1:35:15
Got it.
1:35:16
The Fed still take forever. Yeah,
1:35:20
yeah, I think calling high level back might be the best thing, just that maybe they can in the back end they can delete more than voting, right?
1:35:30
Yeah, I think that's going to be your best option.
1:35:32
Okay, okay, well,
1:35:37
we couldn't help you more, Bobby.
1:35:38
That's okay, I just. I can't, you know, get back to the right tab here, so I'm just going to be quiet.
1:35:49
It's okay. Sounds good, Paul. I know you had your hand up. Did you still have a question?
1:35:56
I do. You guys have been on for a long time already, but I had a general GHL question. I don't know if you could answer that or not.
1:36:04
Yeah, sure. Yeah, I'll give it a shot.
1:36:07
Okay, let me share my screen again. I used AI Studio to generate some LinkedIn posts,
1:36:22
okay, cool,
1:36:24
and I thought they came out pretty good, but I don't know how to get them over into the the automatic posting thing. If I export CSV for bulk upload, it doesn't put the - it's not in the format that go high level can use. It says it needs to have the right headings and listings and everything. Why would they generate it and then not be able to use it? It doesn't make any sense to me.
1:36:52
So, is this the AI studio or Ask AI?
1:36:55
It's AI Studio.
1:36:57
Okay, that's why. So, the AI Studio was really designed around creating landing pages, websites, applications, like those types of things. So, what you would want to do is basically take the same type of prompt and drop it into Ask AI, and Ask AI is connected to everything inside of High Level, and it can generate the post for you, it could schedule them for you, yeah, it'll do everything, so that's that's the reason why, so you're just in the wrong
1:37:26
tool, yep,
1:37:30
oh, up there, oh, okay,
1:37:32
yeah, that's where you want to go, so that's where you drop the prompt in, and then, yeah, it can, it has access to everything, so as long as LinkedIn, it can't schedule to LinkedIn if LinkedIn is not already connected, so you just, you got to make sure that you've already got your LinkedIn connected. As long as that's done, then yes, it will generate the content there, it'll create the images, the posts, everything, and it can go in and schedule it for you.
1:37:56
Could he take the file that he put that didn't work, and put it in Ask AI, and say, "Make this work.
1:38:05
Yeah, you can try that. I'd say, "Go for it. Yeah, okay.
1:38:10
Yes, Ask AI does wonders when it comes to the automated posting.
1:38:19
Absolutely.
1:38:22
Okay. Well, thank you. So, the answer to my question is yes. You can help me with a general question. Yeah, well, thank you so much. You guys are all,
1:38:32
yeah, no problem. Do you have anything, Satira? I heard you jump in there. I haven't heard from you for a little while,
1:38:41
I'm sure I do, but again, it's one of those things where I didn't come on here prepared with a question, but I have a few, I just haven't narrowed it down to that's okay, but
1:38:59
okay for you, though.
1:39:01
Yeah, yeah, been been busy getting some things off my, my plate, which is absolutely awesome. And also been working on on redesigning my website using Studio AI, and doing that, so it has me going through some, some, some hoops, but you know it's all a learning, learning experience, and enjoying some things and not so much others. You know how that goes.
1:39:31
Definitely. Well, that's good to hear. I'm glad that that's that you're making some good progress.
1:39:40
Yeah, and I, and I do use that Ask AI every, every month to do my posting. So, yes, I, I'm, I'm a fan of Ask AI when it comes to the automated posting.
1:39:53
So, what do you do? Were you doing those posts? Are you doing those on LinkedIn as well? Are you doing those on Facebook, Instagram?
1:39:59
Uh, just Facebook. Facebook, LinkedIn, Instagram. Yeah, just those right now. I haven't been able to. I don't think I'm fully connected where I can. I'm missing something with the Google Business Profile, even though it shows that I'm connected, but I'm not sure about, because I want to go ahead and post to it also to my Google Business profile, and so you know, because that's I'm working on the optimization also, and so right in the middle of doing that, I'm also creating podcasts for the blog post, and because trying to do this optimization, just trying to, you know, work within, when within that, and and do it, so I just find it so funny, and then it kind of pissed me off at the same time, it kind of called me out in my podcast, because it stated that I was trying to, because it had to do with the optimization that I was trying to sell, that, and yet I wasn't optimized yet myself. I'm like, oh no, you didn't.
1:41:21
So it was calling you out. I love it. Oh, that's too funny.
1:41:25
Like, yeah. Okay, and that's what exactly what I was working on. You
1:41:31
know what I'm saying?
1:41:34
Give me some time here. Okay, I'm working on it.
1:41:38
Oh, that's funny. That's great.
1:41:41
So you yeah, so it, yeah, it works for the automated posting and generating the images, and, and, and creating the content, you know, so I love it, yeah,
1:42:01
when I've used it a few times myself, and I was really impressed with the images that it generated, the quality of the images that it generated. I don't know if you've seen that, but I was really impressed
1:42:13
with
1:42:13
what it was able to do. I mean, it would have taken me, I mean, I could have done the same in Canva, but you know, whether it's my time or a VAS time, I mean, that's it's like this, this happened pretty much instantly, you know, and that would have easily taken at least 30 minutes, maybe longer inside Canva, and yeah, I was pretty impressed with the the images that that it came back with, it's pretty cool,
1:42:38
yeah, Nick, Nick has a couple of videos in regards to using that to create his videos, and they are, they sweet, and he's in Hawaii, you know. So, yeah, paddle boarding is, is what he, he demonstrated, yeah, the video, yeah,
1:42:58
that's awesome.
1:42:58
And it looks real, it looks absolutely real.
1:43:02
Yeah, it's pretty impressive what they, what they've been able to do recently. I don't know if anybody here, while we're kind of on that topic of AI, if anybody here has been experimenting with AI voice, have you guys experimented with 11 labs at all? Yeah, anybody? Yeah, have you? Yeah, there's some really cool.. they just released version three just a couple days ago, and I was playing around with that, and man, it's just.. it's crazy how realistic. I mean, it's just the inflections in the tone of the voice. I mean, it's so spot on. It's really, really cool. Pretty impressed, but one thing I started doing for all my clients is because everybody hates to record a voicemail. Everybody hates to do in the voicemail or phone tree. In the past, what I used to do is I had a couple different voice actors that I had worked with on Fiverr, and I just had them bookmarked, and anytime I brought on a new client, and they needed, you know, a phone tree or something, I just go to that voice actor, I give them a script, and you know, they would speak the entire voicemail, you know, or hey, push one for this, push two for that, push three for this, that sort of thing, and they'd record it, and then that's what we'd use for my clients. Well, recently I'd say about, I don't know, two months ago, I think it was, I started doing 11 labs for everybody, and that's just been phenomenal. It's worked out, everybody absolutely loves it, and it, I mean, it takes me less than five minutes
1:44:36
to do it,
1:44:37
just drop it in. I've got a couple of voices that I've got saved now, and I just go in there, generate it real quick, and and spit it out, and everybody loves it. So, I don't know if anyone else is out there that ever wants to add value to whatever service you're providing for a client. That's a great value add that literally doesn't cost you any money. It's free. I've been able to generate all the ones that I needed for free on a. Free account with 11 labs, download it, and then just upload it directly into high level.
1:45:04
Wow, now that's an idea. Yeah, as far as us having another value added, yeah, never thought about that.
1:45:14
Yeah, I did this. I did the same thing, I did the same thing. Jason, my wife, she got a business, and I was trying to create an IVR for her, and I didn't like the the IVR voice of high level, so I'm like, you know what, it's gonna use 11 labs, it's gonna do the same thing, it's gonna sound way better,
1:45:29
yeah,
1:45:30
yeah, she loves it, yeah,
1:45:31
yeah, yeah, I've always liked 11 labs, it's, it seems to be the most realistic, has the most realistic voices, you know, out, definitely, yeah,
1:45:42
yeah, and like I said, everybody's
1:45:46
questions, you know, oh
1:45:47
yeah, oh yeah, it's great, like you said, I mean, it's, it's pretty much unrecognizable, from, you know, like you can't really distinguish now, I mean, when I first started doing it, when I started, first started playing around with 11 labs, I don't know if it was. It's been well over a year. I don't know, maybe it was two years ago or so. It definitely wasn't there yet, and that's why I continue to use voice actors, like I said, through Fiverr. But recently, with version two and version three, like I said, that just got released, it's even better. It's incredible, but even version two, that they have, there's some phenomenal voices on there. Not everyone is, is good, like, every, you know, you kind of have to go through them.
1:46:29
Yeah, yeah, you definitely
1:46:30
take time to do that. Yeah, yeah,
1:46:32
yeah. But I've got a couple voices now, both female and male, that I just have saved, and I just, I just pull from that library and say, hey, you like the way this one sounds. Yeah, that sounds great. Boom, we just drop it into a.. we just write the script real quick and download the file, upload it into High Level, and you're good to go.
1:46:49
Yeah, I have a voice, but it seems like it's become kind of popular because I even hear it on YouTube now, and I.. and I had used it maybe way over a year ago, and I was like, "Wow, I can't use that anymore.
1:47:05
Well, you, you were just talking, Satir, about podcasting, the version three, go play around with it, but there's a couple of voices, podcasting voices that sounded awesome in 11 Labs. Yeah, it was pretty cool,
1:47:20
actually. I'm using using it through notebook.
1:47:25
Oh, okay, okay, got it. Yeah,
1:47:28
I'm using.. I'm creating the podcast. In fact, actually it created when it.. when doing the redesign, I had had it also create the blogs, a blog tab, and so it created a few blogs for me for the niches, and I said, well, you know what, I want to convert that to a podcast, the blog, so that's what it did, and that's what I've been doing over the weekend.
1:47:57
Oh, that's cool. And then, so you're just going to upload the audio file to the top. Yeah, I did
1:48:03
all of that. Yeah,
1:48:04
yeah,
1:48:05
yeah. And then even asked it to create an SOP for me, for just to see how that would work, you know? Like, oh, cool. All right.
1:48:13
And are you uploading the audio anywhere else, or is it just going into..
1:48:18
so far, just going into to to the podcast, to the blog, yeah, right, because it's right underneath the right on on is it right on top of the blog title underneath, but it created a placeholder, so you can either just click in and listen to the podcast, or you can go ahead and do the few minutes of reading, but I'm thinking the podcast even gives more information than then what's, you know, what I was able to collect in some of them, you know, so, but yeah, it's it's I fell in love with that podcast at least a year ago, but I hadn't really been working with it until in the community with, with, I think it was in Dawn's community, it was speaking to a couple ladies, and they, they had asked about that, and I was like, well, I thank y'all for bringing that up, because I need to get back to it, that's what I've been doing, so yeah, yeah, I like it, I like it, good, good, some real nice tools, you know, that Hire has, it really is, I mean, everything on all in one platform, I think the only thing that I use outside of it, maybe it's Gemini Pro,
1:49:43
yeah,
1:49:43
and yeah, Gemini Pro, and then but, but Notebook is what Google, yeah. No, I've
1:49:53
been really impressed with Notebook. I've used Notebook for several different things. I don't know if you've tried this, this slide. Generator, kind of the no, not
1:50:02
yet, not yet. That's,
1:50:03
that's phenomenal, man. So, what I've done is, I've done it for a few different things, but one thing that I really liked notebook for is research, so like taking complicated topics and then breaking it, breaking that down, so like what I would do is I would go out and I would find YouTube videos, articles, websites, all around a specific topic, and I dumped all those links into the link section of notebook, and then I have it generate a PDF PowerPoint, you know, slideshow, and what it does is it takes all the concepts and it breaks it down visually into really, I mean, professional-looking slides that you could easily use, like if you wanted to talk about, you know, digital marketing or something, whatever it was, like you could put all these different links, like I said, into the links section of notebook,
1:51:04
right?
1:51:05
And then have it generate these slides for you that you could easily use for kind of a voiceover video that you film, or if you're doing any type of presentation, or if you guys want to go out to, like, your local Chamber of Commerce, and you know, present. I mean, the slides are phenomenal. I mean, they're really, really good, really nicely, you know, illustrations and everything. I mean, it's not through the
1:51:30
podcast. I just, just finished that up with a guide, where it's going to.. I haven't listened to it yet, but it did a guide for the pet industry in optimizing their baby, you know, for a babysitter, a pet babysitter, you know. So, I, so, yeah, so instead of using the slide, I used the podcast to do a guide. So, okay, yeah, I'm gonna try that out, yeah, cuz I had already had it on my list, I got to try all of them, I have to,
1:52:06
right, yeah, that's that's cool, yeah, I would definitely encourage anybody here that's listening to try out Notebook, it's it's pretty powerful, all right guys, I well, are there any other questions? We're getting towards the end of our block here. Want to make sure that we get anybody's last-minute questions in, I all right. Well, I guess we'll go ahead and wrap it up here. Let you guys go home. Thank you guys again for everybody for showing up, participating, hanging out with me and and the crew, we really appreciate you guys. We're here every Tuesday, noon Eastern, to answer your questions all around SDAI, high-level marketing, or just have some fun, like Satir and I were doing. So I'm happy to chat about anything you guys want to chat about, like I said. This calls for you guys, and we're here to hopefully inspire, motivate, help, problem solve all the above for all you guys. If you have questions in between now and next Tuesday, we have a phenomenal help desk. Rachika heads up the help desk, she's absolutely fantastic. Stephanie is wonderful as well. We've got some great people on our support staff, and they're, they're just as eager to help. They want to, to help you guys get anything resolved that you have. So, if you do have those, those issues in between now, next Tuesday, please feel free to reach out to them. John, yeah,
1:54:00
yeah, I mean, I don't, I don't know. Did she get my email,
1:54:05
Rachika? Did you get John's email
1:54:07
to that email as well? Didn't you receive anything,
1:54:12
Rachika? Can you hear me?
1:54:14
Yes, can you hear me?
1:54:16
Put my email in the chat. I don't know if she got it or not, I
1:54:23
Yeah, Rachika.
1:54:25
Yeah, I'm here. We
1:54:28
could barely hear you. It's just really, really low.
1:54:31
I said I sent the reply to John Tville.
1:54:37
Oh, you did okay?
1:54:38
Yes.
1:54:40
Oh, I want to say said the no, no,
1:54:52
because we replied twice,
1:54:56
it's okay, that's.
1:55:00
Blueprint. No, I don't come. It should come from where to you. Let me check my spam. Just make sure,
1:55:10
yeah. Double check the spam filter, see if, see if it wound up there.
1:55:14
Well, be the will be coming from Smart Directory, or
1:55:20
you can check maybe with smart directory or maybe with reply.
1:55:27
No, it doesn't. But let me, let me give you another email, which is, which is used by Outlook John at Health Viper. That will go through.
1:55:45
I see that, John. Yeah, Richika, do you see John's new email there?
1:55:48
Yes, that will
1:55:50
go through. Yeah, because somehow Google, I mean, Google is blocking those emails. Maybe. Okay. Well,
1:56:00
let's
1:56:00
just hang out real quick, John. Let's, let's let Rachika send you an email here. Just, I want to make sure I don't want to end that call until I know that you guys are connected.
1:56:09
Great, thank you.
1:56:11
Yeah, no problem, of course.
1:56:19
Okay, I just sent now again.
1:56:22
You just sent. Okay, let me check. Yes, he hasn't popped up yet, I
1:56:43
Oh,
1:56:45
Missy
1:56:52
called you,
1:56:55
so I'm just no, he sent to no, I don't see it, but that's open. Can you check
1:57:19
your spam? Yeah, maybe just open any recent email that you're receiving.
1:57:25
I'm checking them right now. I don't.. this is crazy. I mean, this outlook shouldn't be a problem. Yeah, no, never came even on myself, and I don't see it. Okay, don't I mean that's okay. I'll, I'll wait until it doesn't. I'll be on Tuesday next week.
1:57:56
Well, hang on just one second, John. I want to get this sorted. I don't want to, I don't want to leave you hanging and not
1:58:03
on screen share, Jason.
1:58:05
Yeah, Johnny, do you mind sharing your screen?
1:58:08
Yeah, let me share this screen. So this is my, this is my this, I just gave John at Health Viper. It's in box. I don't see anything, and if I go to my Gmail,
1:58:35
Gmail subway, I
1:58:44
I go back to my Gmail here.
1:58:48
Yeah, nothing showing.
1:58:50
This is my inbox. I don't see anything that came in. I got spam. I don't see anything there. That spam, so I that's where the problem is. Outlook should not be a problem. You should have come through Outlook, because I don't get it blocked. Yeah,
1:59:16
yeah, that's strange. And there's no, can you check Junkie, Junkie Mel in inside Outlook, right there. No, the next one down. So, inside the inbox, so under John Health Viber,
1:59:31
this one. Oh, yeah, just down a
1:59:35
little further. Yeah, Jack, right there. Yep, there it is. There's the ones in
1:59:40
the junk. Oh, I never, so I gotta take it out.
1:59:48
Yeah, I think it's open at first.
1:59:52
Oh, shoot, how do I take it out? A junk, okay? So it. Them through jam
2:00:02
the top those three dots, if you click those three dots, does that
2:00:07
this one here, this down mark as red? No,
2:00:17
yeah, other actions, maybe.
2:00:19
Oh, I'm moving, I we
2:00:24
don't want to clock it.
2:00:25
No, it was email, but now I can check. Oh, I see
2:00:39
it right there. So it's not in that menu. Do you see? So, exit out of that drop-down menu there, John. I see it right there. See where it says it's not junk text, right bullet. You're almost there to the left. There you go.
2:00:54
Noted, John.
2:00:55
Yeah,
2:00:57
so future messages from this center will never be sent to the junk folder. Yes,
2:01:06
report. No, there's no yes though.
2:01:10
Yeah, I know. I don't know what the report button does. That's crazy
2:01:19
report, not junk, so you need to click on report. Oh, you do. Okay,
2:01:25
okay, okay.
2:01:27
So now go back to your inbox, and let's just make sure that it, yeah, there's your email right there. There you go. Okay, beautiful. Now we can talk. Okay. Thank you. All right, I'm not ready. That sorted out.
2:01:40
I thought I was crazy, but I'm not okay. Thanks. All right, no, you're not crazy.
2:01:43
No, of course. Of course, that's why I wanted to make sure we got that sorted.
2:01:47
I really appreciate it. Thank you, guys.
2:01:50
Of course,
2:01:50
till next week. Thank you.
2:01:52
All right, sounds good. All right, everybody, I'm gonna go ahead and wrap up the call here. Thanks, everybody, for showing up. Yeah, no problem, Satira. We'll see you guys all next week, and make it a great week. Be productive, and we'll, we'll see you then. Take care, everybody.