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Workflows

Prospecting workflows

Understand and implement prospecting workflows in Smart Directory AI.

Last updated on 09 Feb, 2026

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Step 1: Access Automation

Navigate to the left-hand menu in the Smart Directory AI dashboard and click on Automation to view the workflows.

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Step 2: Identify Workflow Types

Note that there are two types of workflows: System workflows and Outreach workflows.

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Step 3: Understand Free Listing Workflow

Add prospects to the Free Listing Outreach Workflow to initiate the process. This workflow starts the engagement.

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Step 4: Manage Lead Actions

Monitor the actions of your leads. If they claim their listing, they will be moved to the Premium Upgrade Push.

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Step 5: Handle Non-Claimed Listings

If leads do not claim their listing, follow up using the local liftoff method to encourage action.

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Step 6: Upgrade Workflow Flow

If leads upgrade to a premium listing, they will move to the Software as a Service Push to sell AI services.

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Step 7: Marketing Services Push

After the Software as a Service push, leads are moved to the Marketing Services Push for traditional marketing services.

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Step 8: Customize Workflows

If desired, create a custom workflow for leads who do not claim their listing by moving them to a long-term nurture workflow.

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Step 9: Set Up Actions

In your selected workflow, add an action to move leads to the desired workflow after they complete the current one.

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Step 10: Review and Start Prospecting

Run the base setup to efficiently manage your prospecting and make customizations as you gain experience.

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FAQ

What are the workflow types?
There are System workflows and Outreach workflows.
How do I customize workflows?
Add actions to workflows to move leads based on their responses.
What is the local liftoff method?
It's a follow-up courtesy call to assist leads in claiming their listings.

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